Amazon.com: Customer reviews: LEGO Dimensions Starter Pack

Top positive review

Amazing Customer Service. It's also a decent game.

Reviewed in the United States on November 7, 2016

The entire reason for me writing the review is for their customer service. For my daughter's Birthday we went to the store and she picked out two lego dimensions characters. We built them at home, and I got out the toy pad and set it up. My daughter, in her excitement, ran through the living room and tripped over the cable. The USB connector that was plugged into the Xbox was bent and the toy pad would no longer come on. My daughter was crying and upset and I thought it would be a good "Here's how the world works" lesson and made her go get some money out of her little savings to pay for a replacement. I sent an email to support, they asked for some pictures (the damaged toy pad, my receipt for the game and the game disc with a slip of paper with my email address next to it). I sent this information and within 3 days I had a new Toy Pad at no cost.

The game is reviewed plenty by others, we enjoy the game and like collecting the figures. It's a Lego game and if you don't like paying for the figures, there are other lego games where you can skip that part.

2 people found this helpful

Top critical review

Critical reviews›

Bernie

Don't trust J&S Games

Reviewed in the United States on May 26, 2017

I am exstremely disappointed in Amazon allowing one of there Partners to sell a product that didn't work. This was a bday present for my son and we only purchased because the description said it was in excellent condition! Hooked it up and it wouldn't work. Scratches were on the pad and The box had at least 4 layers of tape! Don't trust J&S Games! Spend extra money and buy from someone else! Shame on you J&S for lying! There is a very disappointed 8yr old who was super excited to play with his friends at his bday party.
Sold by: J&S GAMES (seller profile)
Condition: Used - Very Good
In excellent condition! The Bags of Legos are still sealed! The factory box has cosmetic flaws or item may come repackaged. $59.99

991 total ratings, 347 with reviews

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From the United States

J. Benton

Amazing Customer Service. It's also a decent game.

Reviewed in the United States on November 7, 2016

Platform For Display: Xbox OneEdition: Starter PackVerified Purchase

2 people found this helpful

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Hayley C

Amazing Customer Service!

Reviewed in the United States on January 15, 2024

Platform For Display: Xbox OneEdition: Starter PackVerified Purchase

Ordered Dimensions as it was one of two things my son had asked for as a Christmas gift. The game had issues downloading (taking 3 days to reach 70%), refusing to finish to completion. This was a result of the disc having scratches. Within 24 hours of reaching out to customer service, I was informed that we would be receiving a new disc! We received a new tracking number and it was on the way! The game finished downloading the remaining 30% in 7 minutes!
I hope I won’t need another Dimensions game, but I will be checking out their store!

Helpful

Sean Kerans

Cool fun for the whole family

Reviewed in the United States on February 9, 2017

Platform For Display: Xbox OneEdition: Starter PackVerified Purchase

Cool fun for the whole family. This came for Christmas, arguably for one of my sons, but the whole family (9, 6 year old boys and 8 year old daughter) are in to it. A 3 year old daughter has to be watched a bit because she likes to take the pieces to go play with it.

Good, clean action in the games and the multitude of different characters makes it seem like there is always something new to play. The extra characters cost money of course but we've set up goals for the kids to be able to use their own money to earn the right to buy more characters.

Base levels are entertaining and with 1 or 2 friends playing the game as well plenty of time to connect with friends who come over.

I did skip the storage box for $15 - light blue or other colors - because I can go to Home Depot and get a case that carries roughly the same amount of characters for $5.

3 people found this helpful

Helpful

Becky Brady and Julia

Awesome!

Reviewed in the United States on January 10, 2023

Platform For Display: Xbox OneEdition: Starter PackVerified Purchase

One of our favorite purchases ever! Looks really cool and a it’s a whole interactive experience. I was apprehensive about the price but now I understand the cost. I highly recommend it if you can afford it. Im sure YouTube has some videos you could watch about the whole experience. My kid loves Sonic and Lego and this ha not disappointed.

One person found this helpful

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Ken Keene

Disney Infinity) systems I felt this had the best portal/interface and has pretty much completely devalued all the ...

Reviewed in the United States on January 14, 2016

Platform For Display: Xbox OneEdition: Starter PackVerified Purchase

PROS: The Lego adventure platform is well developed and they manage to push it ahead (slightly) once again. The variety of mashed-up characters isn't as silly as it sounds (although sometimes it is very silly) and it works thematically if you accept the storyline. Compared to all the other similar "Video Gaming Toys" (Skylanders, Disney Infinity) systems I felt this had the best portal/interface and has pretty much completely devalued all the others we own overnight. (That could also be a con I suppose, but it's really THAT much better.) Also, voice acting is truly top notch, in ALMOST every instance the voices provided are the original actors. If you Google for the list of Lego Dimensions Voice Actors you'll see a very impressive list, it's remarkable!

CONS: If you are a compulsive collector, the full sets will eventually set you back a lot of cash, just like normal Lego sets. Good news though, you can temporarily "Hire" any missing character using "studs" in the game (you'll eventually collect millions of studs, no big deal) so you are not ever forced to purchase any more extra sets, only do so if you want to.

BOTTOM LINE: It's a 5 star product, but I personally deduct a star for the high retail prices of the add-on sets. Probably the winner in the "Video Gaming Toys" arena.

One person found this helpful

Helpful

Matthew P. Ramsey

Truly multiple dimensions of play

Reviewed in the United States on August 28, 2016

Platform For Display: Xbox OneEdition: Starter PackVerified Purchase

A great game and concept and truly delivers on the multi dimension of playability. The main game covers much of the different franchises shown on the box and goes into its own story level that jumps into those dimensions. The other level of dimension it adds is the actual building and creating of sorts. You have to follow along in game for upgrades and to even build your sets after you have bought them. Then on top of that you are forced to get up and move the minifigures into place for corresponding colors with different minigames and in game prompts for bosses. So much fun to have with the story level itself and each expansion pack you add just makes it that much more fun.

2 people found this helpful

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Bernie

Don't trust J&S Games

Reviewed in the United States on May 26, 2017

Platform For Display: Xbox OneEdition: Starter PackVerified Purchase

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JamesSeibert

best game of 2015

Reviewed in the United States on January 5, 2016

Platform For Display: Xbox OneEdition: Starter PackVerified Purchase

My 13 year old son and I LOVE this game.

We are Dr Who and Portal fans.

The attention to detail is fantastic. I love seeing all the references to different doctors and GLADOS was great.

Good job guys.

I do have 2 complaints:

1. price is very, very high - but Legos are overpriced in general so this shouldn't shock anyone.
2. There are missions in the game we can't complete because we don't own a Cyberman or Ninjago guy. I will buy the cybmerman as soon as it's available, but have zero interest in Ninjago, spinjago or whatever it's called.

One person found this helpful

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Nawora

Great fun, but costly

Reviewed in the United States on March 29, 2016

Platform For Display: Xbox OneEdition: Starter PackVerified Purchase

I bought this as a gift for my husband for Christmas. He and our seven year old have spent many hours so far building and playing together. They have the best time playing the different levels and having fun together. My only complaints are how many pieces this system involves and how easy it is to lose pieces (or knock them down accidentally and have to rebuild them) and how hard it is to store it all. Some vehicles are shaped oddly making it harder to fit in any case. The main piece alone takes up a small shelf in our living room because I can't figure out where else to store it where it will be safe (and the dogs have already knocked it down once forcing a rebuild of the portal). It can also get expensive trying to purchase levels, figures, teams...we're trying to stick with other reviews on which levels are worth it and which can be skipped, but my husband has already come across a few areas where you have to have another character to complete the mission, which means purchasing them. All in all, it is a fun system, and they love playing together, but there are cons to be aware of.

10 people found this helpful

Helpful

Hours of Fun, but note, has been discontinued!

Reviewed in the United States on June 23, 2019

Platform For Display: Xbox OneEdition: Starter PackVerified Purchase

***Per wikipedia:

"On October 18, 2017, following a series of cancellation rumors, Warner Bros. officially announced that they would not be producing any additional figures for Lego Dimensions."

Having said that, we purchased this starter pack in 2016, and it has provided us many hours of enjoyment. Initially Warner was releasing new packs with new characters and vehicles every few months or so, and we were pretty bummed that they decided to stop making new ones.

The game is still fully functional right now, and all the characters still work as far as we can tell. I'm not sure if they will eventually turn off the server and stop supporting the game completely.

In any case we enjoyed building and then playing with all of these characters in the digital world quite a bit. My kids still duke it out in a 4-way battle arena from time to time.

*(It's fun to see how many people read these reviews. If you found this review to be informative and/or helpful, please click "Helpful" to let me know. Thanks!)*

38 people found this helpful

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