Top critical review
1.0 out of 5 starsDISGUSTING ITEM CONDITION IN A BRAND NEW, FACTORY SEALED BOX!!!
Reviewed in the United States on October 18, 2018
This is a review of the HANDPRESSO 12V AUTO ESPRESSO MAKER... not the Lavazza coffee pods that Amazon post it under this morning...
PENDING REPLACEMENT/RETURN
After months of careful product research, I was very excited to discover and receive this unit via Amazon. Unfortunately, it was a HUGE LET DOWN!!! - PLEASE SEE PICTURES ATTACHED of how this 'brand new, factory sealed in box' purchase arrived... I received from Handpresso just yesterday (via Amazon).
Needless to say, I am furious that such an expensive, highly acclaimed product could be packed to reach the customer in this way!
Upon opening the package everything appeared from the outside packaging to be intact... the box, seal, plastic and paper ribbon on inside showed no damage. When I pulled the unit out it the cord and rubber ends were covered in a white powdery residue... and the 'stop button' was coated with sticky thick, tar-like glue substance that was so dense it had smeared/removed the label/ink on the button! There was also residual of this sticky fingerprint mess in several other parts of the unit... The bottom rubber was not completely attached and parts of the rubber on the top looked like it was peeling away like dead skin. I am not sure what these sticky-oily chemicals are but it was very hard to get it off my hands. I am thoroughly disgusted that this could happen and even more so that I wasted my time waiting around to receive this package and am now unable to get a replacement in time for my trip.
I wrote to HANDPRESSO: ''to please advise/resolve this somehow for me. I do not appreciate being exposed to whatever potential toxic materials this may be and I really am trying to not post these pictures with a terrible review on Amazon as they (Taneisha) have gone out of their way to exhaust every possible option to get me a NEW REPLACEMENT unit immediately. I am very upset that I spent all this money and way too much time simply trying purchase an upscale product for a trip.'' (Driving 3K miles solo, coast-to-coast, cross-country USA to go back east to help elderly family with hurricane cleanup mayhem! Talk about adding insult to injury... I just need this product in tact on time to help me stay alert to get there asap!!!
I hope HANDPRESSO plans to address this problem because this is totally unacceptable for such an expensive item and from a company like theirs! So far, I'd give them zero stars on this! Amazon has been great as usual but their hands are tied on this one. :(
