Amazon.com: Customer reviews: Google Nest Protect - Smoke Alarm - Smoke Detector and Carbon Monoxide Detector - Battery Operated , White

Top positive review

Super easy to install

Reviewed in the United States on April 1, 2024

Not cheap, but high quality and easy to set up. Even the packaging was high quality (-->unnecessarily good).

I added this to my garage that has an electric heater in it....so if something goes wrong I can get an alert on my phone.

A couple surprising features - it will test the audible alarm feature automatically and also has a feature where when you walk under it at night it will give you a little night light.

One unfortunate thing -- my unit was manufactured almost 1 year ago, so instead of 10 years of life I only get 9 years of life before it self-expires. This tells me Amazon must not push a lot of volume on these or they are discounting them because they are "older stock".

It is too early to tell if the battery life is good... but on the plus side it did come with batteries pre-installed.

2 people found this helpful

Top critical review

Critical reviews›

Not as good as earlier Nest protect.

Reviewed in the United States on March 25, 2024

The quality has declined significantly since Google took over and I would not buy them in the future.
The Nest app and Google home barely function anymore, so the whole reason to have these (or pay a premium) is gone.

I’m on my third replacement now, with them randomly alerting with false alarms throughout the house at least once a week.
Not even the battery replacement feature works, so you learn the batteries are low the same way as with other alarms, loud chirping in the middle of the night without warning. Also, you better have some replacement batteries ready to go otherwise the nest system freaks out if one of your detectors goes offline.

Bottom line, if you are looking for a nice smoke detector with added features, look somewhere else.

8,563 total ratings, 4,197 with reviews

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From the United States

Mark M.

Super easy to install

Reviewed in the United States on April 1, 2024

Style: BatteryVerified Purchase

2 people found this helpful

Helpful

J. Robertson

Easy installation, absolutely SPECTACULAR user interface!

Reviewed in the United States on December 21, 2015

Style: BatteryVerified Purchase

A year ago, I purchased a first generation Nest protect (battery only), but didn't install it because one of its features was disabled by the company (waving to silence alarms) and all the detectors in my home were integrated by a/c current. Two weeks ago, just as we were preparing for a trip away, the smoke alarm near the entry way began chirping and beeping (two different sounds). We were able to silence the chirp with a new 9 volt battery, but the only thing that would stop the beeping was to turn off the power to the a/c circuit to which it was connected. Even totally removing the malfunctioning unit didn't silence the beeps!

Descriptions of our dilemma provided us no clues, but eventually, we contacted telephone support for the unit's manufacturer. A REAL LIVE PERSON with concern and humor answered, listened to me describe our problem, then responded, "honey, the ceiling can't beep! Do you have a CO monitor close by?" We did. She then told us that the beeping was the "end-of-life" signal coming from the CO monitor plugged in at ground level 10 feet away. Sure enough, unplugging it silenced the beeping. Then she told us that our other CO alarms and all of our smoke detectors were well beyond their intended lifespan (all manufactured in 1992) and all of them must be removed, even though they all displayed their "AOK" green LEDs and passed their aural tests). (We purchased this home 2 years ago, paid several hundred dollars for a home inspection, and nothing in the inspector's report mentioned that our detectors were beyond their expected usable lifetime).

Clearly, we needed protection that gave us more feedback about their normal and abnormal performance. Extraordinarily satisfied with our Nest thermostat, I decided to purchase Nest Protects for the rest of the house. I installed the 1st generation unit to replace the one I'd already removed. To do so, I needed to drill some holes into the ceiling because the holes for its mounting plate didn't line up with the junction box in the ceiling, and two of them required a power drill in order to penetrate the 2 x 4 ceiling framing. We left on our short trip knowing that we had at least one working device and several more to install when we returned home. When we returned, we unpacked the new, a/c powered units, lined them all up within 20 feet of the 1st generation battery operated unit, and began the ID/registration process. The thought that's gone in to the user interface for this device immediately became obvious, when a quick routine of scanning the code on the back of each device led to prompt addition of it to our existing network of Nest thermostat and an increasing number of registered Nest Protects. Physical installation went just as quickly, as did an initial "checkup" initiated from my iPhone.

I did spend a few minutes reading the manual, and learned that 10 years from now, when units require replacement, they'll alert me both verbally when I'm in their proximity, and by sending me emails that they're in need of replacement! Another plus: the thermostat in our 2 story home is located in a small blind corridor where it cannot "see" traffic through the rest of the home. Consequently, when we're asleep at night, our Nest Thermostat decides we're away, and the temperature drops to the "auto away" setting during the night. We save big on our power bills but it gets a bit cool in the house! Now, with the Nest Protects "talking" to the thermostat, we awake to more comfortable temperatures.

I have only two concerns about these devices. One is that, in a very large home, the "checkup" testing of individual devices may overlap others in time. That's not a problem in our relatively small 2 story house, but in a large home the overlaps could make it difficult for one person to confirm that all the units are working. Even that's not a real issue, because the units test THEMSELVES when we're not present and send us email confirmation that they're all functioning.

The other concern is that these products were born in the minds of people who worked at Apple, who clearly learned their lessons well while there. They are attractive, communicate clearly to their owners, and guide their owners with an outstanding user interface. Unfortunately, the company has been purchased by Google, and it's entirely possible that the business goals of these two no-longer-friendly companies will deprecated their future as anchors of a "connected home" where "works with Google" will mean "won't work with Apple."

5 people found this helpful

Helpful

Brandie G.

Gives me peace of mind

Reviewed in the United States on February 16, 2024

Style: BatteryVerified Purchase

We had a scary incident where our toaster oven caught fire in the middle of the night. Our old smoke alarm did not go off. We got very lucky because I am a light sleeper and woke up and smelled something funny. The kitchen was full of smoke but the fire was still contained inside the toaster oven. We used the extinguisher to put it out. Turns out the smoke alarm was dead (probably just due to being so old) and I kick myself for never testing it like I'm supposed to.

I immediately started researching smoke alarms and was intrigued by the Nest Protect due to it being a "smart" alarm and had an app that would notify me on my phone. It also tests itself regularly to ensure everything is working which is great for those of us that forget to. I have 3 dogs that are often home alone and I started thinking if there is a fire or carbon monoxide alarm, I won't know if I'm not home. After reading lots of reviews, I decided to try it out. Installation and app set up took less than 5 minutes. Today, my son was making bacon in the kitchen. I was at work and we were actually texting as I got a notification of an emergency, smoke detected. As I got that notification my son texted me that he set off the alarm. This means that the notification came immediately to my phone. I was able to silence it on my phone since I knew it wasn't a true fire. Then as you can see in the pictures, it tells me the smoke is clearing. The peace of mind I get from this makes it worth every penny. If you are contemplating purchasing it, just do it. Highly recommend!

5 people found this helpful

Helpful

Stevie

Great product, easy setup and management, excellent tech support

Reviewed in the United States on January 14, 2018

Style: BatteryVerified Purchase

Awesome product. Easy to set up and easy to access through the app or the Nest website.

One caveat, when I first installed, it asks you to select a language and cycles between English and Spanish. I accidentally pressed the center button on the device during "Spanish" and there was no option in the app to change the language. I had to call their tech support, which was very good. I was initially very irritated at having to call them over such a small issue that I should have been able to fix myself, but the hold time was very short, the guy was clearly based in the US, and was very helpful, walking me through a reset. The UPS guy showed up with my second Nest unit while I was on the phone, and I told the tech guy "well my second Nest just showed up so now I know what to do", and he answered by asking me if I wanted him to stay on the phone to help get that one set up too. I was impressed. Very much opposite what tech support experiences are usually like these days.

After everything was set up, updates downloaded, etc, the option to change language was there in the app, if you're wondering :-)

Pros:

1. Great tech support with native English speakers and short hold times.

2. When you set up your second, third Nest smoke detectors, the unit reads your settings from the first one so you don't have to re-enter your wifi info, etc. The app walks you through the steps and is easy to follow. They couldn't have made it easier short of coming to your house and doing it for you.

3. You don't have to line up the base bracket perfectly when screwing it into your ceiling, since the smoke detector rotates on the base to make adjustments in being flush with your walls, etc.

4. You can test the units in a minute or so on your phone's app from anywhere....and it tests all of them sequentially. It has both an alarm and a voice, as well as a red light ring on the unit.

5. Night light is pretty cool, that comes on when you walk under it in the dark.

6. The Nest app shows all your Nest devices, including thermostat, etc.

Cons (very small ones):

1. Takes 6 Lithium AA batteries (included) - though they do last a long time, like several years, replacements are somewhat expensive.

2. Option was not present to change language after selecting a language during initial setup, short of a full reset.

3. Resetting and then setting up again requires you to remove the unit as the QR code you need to scan with your phone is on the detector's backside. However, it just does twist off the base.

7 people found this helpful

Helpful

Psywar Esquela

EASY SET UP AND INSTALL

Reviewed in the United States on March 6, 2024

Style: BatteryVerified Purchase

If you have the Google Nest system, it is easy to scan it into your 'Home' and set up. It does Auto-Test and Verbal Audio Alarms, and Pre-Alarms so you can Silence the false alarm before it goes off.

Sends alerts to your phone if you are not at home.

One person found this helpful

Helpful

Goody

Intuitive and advanced but could present some technical challenges

Reviewed in the United States on March 4, 2024

Style: BatteryVerified Purchase

As noted by others my detector was much older than I would have preferred. This simply means the Protect has lost some of its useful life already. The documentation states up to 10 years of life but you would need to be standing/waiting at the end of the production line to achieve that.

However the Nest Protect is not entirely alone in that regard. Many others are also "aged" by the time of purchase. One big difference is that the Google Nest Protect will cease to operate, stop functioning at the 10 year mark from the manufacture date.

So depending on your luck or detective work you may not get the full 10 years. If you order online then it's a gamble on how old it will be. Even large online retailers, including Google, can have older inventory. If you can find one that you physically can get your hands on then you can always Google how to interpret the date code on the outside of the box. This may gain you a few months, maybe even several months of 'newerness'.

Given the age uncertainty you are still getting many years of exceptional operation with advanced features. I have yet to have a false alarm after several years. Yes the batteries are likely to need replaced but that is usually all that needs to be done outside of some minor TLC etc... I appreciate several of the features from the Protect's routine self checks to the path light. The device's interconnection communication and mobile notifications are critical in my opinion. We may still be missing Google Home integration but the Nest app works to get the job done for now. And from what I have been able to deduce is that the information circulating about Nest Secure going away and causing Protects to stop working in April will have no impact on the Nest app Nest Protect operation.

As with many advanced internet and intra connected smart devices there will always be tech challenges that can come up. These Nest Protects can span the gamut from minor tech annoyances to hair pulling throw it in the trash challenges. It does not mean it will happen to everyone but some unique circumstances can be frustrating. Tip-if during any app connection/installation processes something will just not work try an alternative approach by using an iOS device if an Android device fails or vice versa. Not everyone can do that of course but worth a try if you can.

Although a more expensive initial investment these Protects do offer a step up level of performance. No one can ever go wrong installing detection regardless of cost.

Helpful

BlackLotus

Excellent reinvention of a mundane item

Reviewed in the United States on April 4, 2016

Style: BatteryVerified Purchase

So, I've bought the first gen and second gen of this, wired and battery for both (I have 6 in my house). The second gen is better in every way, except one that I'll get to below.

So, for the positives for this are very easy to install, looks, and being able to use the app and nest integration. Installing this is as easy as any other smoke detector and most of mine are on walls or short ceilings, so I didn't need to get on the step ladder. You do need to set up the alarm before hanging it (unless you want to go up and take it down to set it up after). The one area where the new isn't as good as the old - the original protect in the batter version came with a mounting bracket more like the wired of the new - many more holes to try and mount or use existing mounting holes. This was a bit of a nuisance as once of my old alarms I thought was wired, actually wasn't, so I put one of the battery ones there and trying to use the 4 holes to align with the original anchors was futile and I just drilled 4 new ones. The old mounting plate did not have these problems.

One other install problem on this or the old protect is the fact is is a rectangle and that means you need to align it well with walls. If it's on the wall and not the ceiling I've found this easier to do. If it's high up and farther away from the walls in a bedroom on the ceiling, it's not as bad either. If it's in the hallway, as I have 2 in my 2 hallways, those are low and the walls are close. It took many adjustments and my wife giving the 'OK' to ensure it was aligned properly. A minor issue, but I think older smoke detectors being round is a better deal - no need to align a circle.

Also, I am happy to have a couple of these wired ones at the least, because knowing if the power was cut is nice. Not only for safety, but general curiosity as I've come home and wondered if power was reset or not by some items indicating as such, but others didn't (I never knew if just the 1 item failed and reset or there was a power outage).

The app and history it shows and integrating with the Nest family are great. I have the thermostat and am awaiting on my camera to come in so I can't speak to that yet. The history is great as it shows when it self-checked, alarms, power outage (wired only). It also allegedly helps my nest thermostat learn when I'm home better, I'll trust it's helping. My thermostat, in all fairness, is located in the most busy and walked by corridor in my house so unless everyone is sitting quietly in their bedrooms for a while, it wouldn't think we were away. But, hey more sensors to be more accurate is always good.

Now, the best part of this is the path light feature. You can set low, med. high brightness when you walk by when it is dark. It's very useful and the newer model seems to have a better sensory and is quicker to respond. I love it and the app also shows how many times you activated the path light. It's especially helpful in an area that I don't know if it's lit or not and has no outside windows such as my entryway. It's ample light to not stub your toe, but you won't go blind nor wake the house with it. I've set all mine to high brightness and nobody has complained, but you can turn it down if you want and I imagine on the battery operated ones, it would save some juice.

Also, these use photoelectric sensors which detect slow burning fires better than the radioactive detectors but are slower at detecting fast burning fires (which the radioactive detectors are better for). The thing most don't talk about with this though, is photoelectric will still detect a fast burning fire and it will detect it a lot faster than the other type will a slow burning. So, I'll take the technology with the lower average. Yes, dual sensor ones exist in other brands but not ones with these features.

Overall, I think Nest has done it again with a reinvented product that was pretty mundane in the home. I'm giving it 4 stars due to regressive bracket on the newer models and the price does play into this. $100 MSRP (although I got mine through other sellers for less) is steep and I try to keep price out of my reviews as best I can, but it can't be 100% ignored. A basic detector is $15 or so. My house had 4 areas ready for detectors already and I've decided to add one in each regular bedroom (why they weren't in there and only the master bedroom I'll never know). So, I've got 6 detectors and that's a chunk of change at this price. So, you could get cheapy ones for the price of about 1 of these, for a normal house. If you want a CO detector too and ones that are connected (even wired interconnect ones cost more) then I see no reason to not spend a few dollars more for this very well designed product. Also, others have said you need to replace these in 10 years - so what? It's a safety device and you're going to need to replace them regardless. You're going to be 'wasting' the sensors and plastic and shipping and manufacturing anyway - I'm ok to add a bit for safety in this world.

29 people found this helpful

Helpful

Lisa M

Great nest product

Reviewed in the United States on March 21, 2024

Style: BatteryVerified Purchase

We have five of these they are pricey but they all work perfectly. the app works great. They don’t go off in the middle of the night or day. when there is smoke, we can silence it from the app we had these for about half a year and it’s a joy definitely recommend these smoke/co detectors

Helpful

Erin

Finally, a smoke alarm that you don't want to rip out of the ceiling

Reviewed in the United States on March 27, 2024

Style: BatteryVerified Purchase

This was so easy to set up. I also love that you can check in with the alarm when you're away from home. Definitely a must for a paranoid mom like me when my teens are home alone.

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CHRYSTAL GONZALEZ

Love this detector

Reviewed in the United States on April 2, 2024

Style: BatteryVerified Purchase

I love that it's a sensitive detector. I once walked away from my stove by accident and forgot I had something on it. The detector went off and I immediately remembered the stove. Though there was no fire and the smoke was very little, I love that it detected it right away.

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