Amazon.com: Customer reviews: DYSON 360 EYE RB01NB Vacuum Cleaner

Reviewed in the United States on August 9, 2016

This is a work in progress. I just got my Dyson Eye, it shows HUGE promise, but so far things haven't been great.

DAY 0: SETUP: The experience was pretty crappy. An hour or two of tech support later I managed to get the Dyson Link app to talk to my vacuum.(I will say it was very good, polite and professional tech support!).

DAY 1: I took the day off after an hour of online chat with Tech Support.

DAY 2: Dyson called me. Very nice! I had to switch to my partner's iPhone to get it to work. The Android app stumbled when switching networks. Annoyingly, the iOS setup worked but it was far more manual (involving many more steps) than the Andoid variant.

DAY 2: The Eye moves off the dock and starts to do it's thing. FANTASTIC. I'd vacuumed earlier with my Dyson V6 hand held and it sucked up more dirt. This is great I think. Then it gets stuck 10 ft away from the doc on an Ikea Poang chair. The amazing tank track pushed the bot up on the chair and boom, we're stuck for life. I get an alert on my phone that says the Eye is in distress.

DAY 3: The Eye cleans more of the room but this time it makes it about 40% the way around my apartment. The bin filled up and so it goes back to the dock. Great!

DAY 4: The Eye humps the Poang chair again. Grrr... I dislodge it and place it back on the dock. The eye decides to choke on the fringed edge of the rug. I release it, I come back 20 minutes later and it's back on the Poang chair.

... and this is where we are right now.

My thoughts are conflicted. I really want this to work but just now it's not great.

Comparing it my Roomba (2 year old model):
1. It does WAY better at sucking up dirt.
2. The app is a nice way to deal with automating your cleaning.
3. It'd be great if you could use the phone camera to walk your Dyson through a clear path so I can designate zones to be cleaned.
4. It is TERRIBLE at avoiding obstacles.
5. So far it hasn't made its way around the whole room.

Let's talk about obstacles though:
1. They make a point of telling you that it's an inch higher than other robots but narrower so the theory is it won't fit under lower furniture but it's generally more nimble. It's a bit of a moot point in my house, so far, there's been nothing it can't go under in my house.
2. It really sucks at avoiding really easy obstacles. Moreover, it doesn't seem to avoid the same mistakes.
3. The Poang chair is probably one of the most popular Ikea pieces and the Dyson Eye reliably gets stuck on the chair's base. That's a HUGE fail! My Roomba never managed to do that to itself.
4. The rug fringe that it choked on isn't that big. My Roomba never had that issue.

My home is MINIMAL. I have very little in it but it's a big space.

I'm hoping that firmware updates will fix the awful navigational performance that I've seen for the last four days. I get it, I'm an early adopter so they have a way to go before this is great. I'll update the review and rating as it changes and I adjust.

[UPDATE] : Well, it's going back and I have to move it down to 2 stars. Here's the deal. If you have a small home with a few small rooms and nothing on the floor except carpets without tassles and no Ikea Poang chairs then you may be fine. The thing sucks dirt hard and it's amazing. However, if you ahvea home with a few wires, a few tassles, a poang chair this thing is damned near useless.

Over the last week it's maxed out at covering 300sq ft of a 1000 sq ft room. Some days it returns to the dock signalling success after a mere 4 sq ft. I'm going to wait until the next generation comes out. I wanted to love this thing so much but sadly it's terrible at navigating a room.

64 people found this helpful

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Jonathan D

First thoughts... UPDATED with my latest experiences - RETURNING IT

Reviewed in the United States on August 13, 2016

UPDATE --------- ALMOST A MONTH LATER

Well, it's going back. I wanted to really like it but it's completely unreliable and for $1000 + taxes I'm not going to be a beta tester. It gets stuck in places it didn't get stuck before and today it's stuck underneath a coffee table (see photo) and it's been there before. The app says "paused" and when I hit "resume" it just spins and goes back to pause. From what I gather, a sensor must be seeing the black of the legs of the coffee table and think it's a void and stop but if it maps the room it should know that's not the case. Dyson person told me it starts from scratch everytime when mapping the room.

I notice that the listing for the same model but at the correct retail price shows glowing reviews of people who got it for free from Dyson via Amazon, I wonder if they would feel the same if they had to shell over a grand for it.

Maybe I'll give the 2.0 version a try but for now, it's back to the Dyson upgright.

UPDATE ---------- A WEEK LATER

Aug 18, I've had my 360 for a week now and it seems to perform much better following their software update (granted the app is still strugling and refuses to check for updates on the machine through wifi).

Today I programmed the 360 to start cleaning at 10AM, it was running on the new "quiet" mode as opposed to "MAX". It cleaned for pretty much 90 minutes before going back to recharge and picking up where it left. I have attached the final cleaning screen showing the space. Note that white space is either walls or furniture such as sofa. In typical fashion if I was vacuuming myself, I placed the chairs on the table and made sure nothing was lying around. The bin was full afterwards and I have the Dyson set up to clean twice a week (no pet). Given the better performance since the software update I am giving it 4 stars (I don't believe this type of device at this price is really worth 5 stars, unless it placed my chairs on the table by itself, and also cleaned windows). I have 2-3 weeks before my return window expires so I will keep you posted.

Ever since Dyson announced it I have been waiting for it to arrive. I owned multiple Dyson products and for the most part I've always been happy. I tried a few robot vacuum, Neato, Samsung, Roomba, none were doing what they were supposed to. So at $1100 ($999+taxes) I had high hopes for this one. So far it's a mixed bag of feelings. Here is my early review.

Day 1
Great packaging, only 3 pieces; Robot, Dock, Power Cord. The rest is the manual.
For me it was easy to set up. Downloaded the app, connected to my wifi network and there it was. My first major issue? For $1000 it only connects to 2.4ghz not 5ghz, it's pretty lame. Charged it overnight.

Day 2
Head for the gym early and decided to hit start and see what it would do while I was away.
Came back two hours later and it had cleaned for 40 min and got back to its dock to recharge and informed me it would continue once it was charge (my apartment is about 1200 sqft)

When it did resume cleaning I was at work and I got a message that a "fault with my Dyson 360 Eye has been detected"... great.

When I got home that evening it was stuck in a corner of my foyer where the walls are painted a dark color. I think for lesson, 360 Eye can't see in the dark (though it was daytime when it got stuck).

Through the app that evening I am trying in vain to run a software update, impossible. Important to note that I have it set up to auto-update and it is on my wifi since I get to monitor it from the app. Just says "Network Error - Unable to send or receive data". Now here is where Dyson did something pretty awesome. Most product these days (Cameras, etc), when you have to update them you need to download some app on your computer, connect with a USB cable, run the update, etc... NOT so much here. Remove the back cover and filter and you have a typical USB connector, the same your computer would have. Grab a flash drive, download the update from Dyson (Hello? where is that, make it easier to find Dyson). Once you've loaded it onto the flash drive, plug that drive to the 360 Eye, press and hold the button until pink colors appear and leave it alone. It took maybe 3-5 min and I had my new update (11.2.0.10) which now shows up on the app as updated, but still, I can't try to run an update.

What's new... Now you get a battery status on the app, you can also toggle very easily between MAX suction and QUIET mode (not really quiet, but not as "sucky"). What a difference. Before this update, the battery would run out at 40 min or so. As I am writing this review, it's been cleaning for 70 minutes and still has a ¼ battery left. It's also cleaned ¾ of my home.

I am still not sure if I will keep it, one issue I have is that if you place it somewhere yourself to start cleaning and not starting from its base, the robot goes back to that spot to charge (where there is no charger) even passing by its actual charger???? I will give it one last chance and see how it does.

I should also mention like others have, the bin is small, smaller than the Dyson handheld devices and it just fills up way above the MAX line, it also stuff everything to the front and covers the filter, sucking less.

If this robot was $500-600 I would have given it 4 stars, but at over a grand with taxes (direct from Dyson), it's 2-3 at the best.

19 people found this helpful

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Tim Wilkinson

If you have anything on your floor > 1 inch high, this is probably not going to work for you.

Reviewed in the United States on August 10, 2016

I've been waiting for the Dyson 360 Eye for some time and purchased it the day it became available in the US. Despite owning and loving other Dyson products, this one is a fail. As others are reporting, the robot loves to climb up objects on the floor until its tractor treads are no longer in contact with anything, and then just sit there until it's rescued. According the Dyson's support, it will fail if it attempt to climb anything more than 30mm high. Unfortunately there's just no way to stop it doing this. If your there's a speaker stand, a table, a chair, or a room transition with a raise greater than 30mm, the robot will get stuck and this is not going to work for you. It makes me sad, but I'm going to have to return it.

Also - their software leaves a lot to be desired. On launch (and at the time of writing) you cannot set the timezone of the Eye if you happen to live in the timezone contains a whitespace! So if you live on the US east coast (New York) or west coast (Los Angeles) don't expect to be able to schedule your cleaning properly. Unlike the 30mm issue, this bug I assume they can fix.

[Update: 8/29/16] No robot. No refund. No replies to emails. Sent the robot back over 2 weeks ago and Dyson aren't answering emails. Not the kind of customer service I'd expect from them.

[Update: 8/10/16] And after a nice, but unhelpful, chat with Dyson's support people, the robot has been returned.

21 people found this helpful

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Ed OB

I tried it out for a few days. As ...

Reviewed in the United States on August 11, 2016

I tried it out for a few days. As others have pointed out. The suction power is outstanding for a robot and the wide brush roll doesn't miss a spot. But after about 5 tries, I returned it. It was never able to finish the room it started it in. It would get stuck in rug fringes or low boxes under the bed. Customer support is 5 stars. They help as much as they can. I spent 90 minutes on the phone trying to get the my 360 Eye to broadcast its local SSID. We tried resetting the wi-fi, reloading the firmware. But failed. I didn't really care if the app worked or not, but I did want it to finish a room and move onto another room.

It is a shame as I had really high expectations. I suspect they'll fix some of these issues, but it might take awhile.

13 people found this helpful

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Vincent Mahieu

Modèle Anglais !!!

Reviewed in France on December 19, 2018

Verified Purchase

Aspirateur anglais, donc la prise secteur est anglaise aussi...
Je ne peux donc pas l’utiliser...

13 people found this helpful

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Mr. Serge Popoff

360 Eye Robot Came with Defects

Reviewed in Germany on February 3, 2021

Verified Purchase

The robot came in open box and having defects. It did not start cleaning, as the manuals said, being moving in rounds. It seems one of the driving wheels does not work. A repair or replacement of the robot also is not easy. So, instead of making my life simpler it made it only worse.

2 people found this helpful

Amazon Customer

Dyson - both Dyson Eye i purchased came with faults - one just does not work and Dyson are not accepting responsibility to help

Reviewed in the United Kingdom on January 10, 2017

Verified Purchase

I already own 2 Roombs's and bought 2 Dysons, as i have used Dyson barrel and uprights for years : Roomba does more room in a lot faster time and for wooden floors I prefer the Roomba which, in the time it takes the Dyson to do a small square, does an area prob 4 times larger and sweeps up the fluff and dust that wooden floors attract. I will use the Dyson on the upstairs carpets - but for some reason it is not returning to the docking station when the battery expires. So for wooden floors i think the Roomba is much better

I am adding to this review in hte hope of having Dyson help me - of the 2 Dyson Eye I purchased one had a technical fault in the pwer board and Dyson Tesent a technician to me with a replacedment. The second Dyson I naively sent with my furniture to Australia only when unpacking did I find it did not work out of the boa - i have sepent now several moneht sin tag conversation with Dyson to get help - the latest telepnone conversation I had in Australia was for a Dyson representative who said - 'nothing we can do to help you, Dyson do not sell the Dyson Eye in Australia' no sugestion i return it to Dyson in hte Uk, no suggeston that they can help he as they plan to launch the Dyson Eye in Australia - just a 'bad luck' answer. I have purchased lots of Dyson products over teh years and whilst a few problems - nothing that would stop me recommending or buying more - UNTIL NOW - 2 items purchased and 2 faulty - where is the quality control departmetn - is this acceptable ??????

22 people found this helpful

margaret geoghegan

wonderful

Reviewed in the United Kingdom on October 30, 2018

Verified Purchase

does everything and more good buy

One person found this helpful

Sue

More effective at cleaning carpets than cheaper products.

Reviewed in the United Kingdom on March 2, 2019

Verified Purchase

It’s expensive. I bought one of the cheaper robovacs about a year ago because I have dogs and children and hate having to vacuum every day just to keep the house not looking horrible. It was OK, did a superficial clean and cleaned up the loose hairs and anything on the surface of floor and carpet but basically just sweeping up, not vacuuming. When that cleaner gave up on me I didn’t want to be left having to do daily clean myself but wasn’t sure about investing another couple of hundred quid on something not very effective. So decided to shell out on the Dyson. The difference you immediately notice is that it does actually vacuum the dirt and dust out of the carpet. It’s a bit noisy and has a small drum which is always full by the time it has done the ground floor of my house, but it has done an effective vacuum and the carpet looks clean. I think it probably is 4 times as good as the products that cost a quarter of its price. Probably not something everyone would want to invest in but if you like the idea of machines getting on with tedious housework while you do something more interesting with your time I would recommend as a useful device.

21 people found this helpful

Amazon Customer

Five Stars

Reviewed in the United Kingdom on April 1, 2018

Verified Purchase

Excellent Service. Excellent product. Would recommend.

2 people found this helpful

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