Top critical review
1.0 out of 5 starsMonitor goes Black for 1 to 2 seconds periodically - LG Support Center works Banker's Hours
Reviewed in the United States on March 6, 2016
I just purchased this monitor from Amazon. I hope that I can revise this review, but at the moment, I want to alert others to issues: (1) I had contacted LG before purchasing it, to be sure it was going to work with my Microsoft Surface Pro. The answer was basically, how could I be so stupid to ask, it is a plug and play monitor, of course it will. So, I order it, receive it, and install it. I connected it via an HDMI cable (mini displayport to displayport). The monitor periodically goes black for one to two seconds, and wants to know if I am using the right cable. I call LG. They tell me to use a Displayport cable and call back if the problem persists. I order a Displayport cable from Amazon, it has come, and the unit is better, but it is continuing to "blink" to all black and stay that way for one to two seconds and then comes back. Sometimes it blinks a few times in succession. It is unbelievably annoying and difficult to work with the monitor when it does this. I call LG tonight (Saturday) as they instructed. Oh, LG support center is only open work hours Monday through Friday!? So, I don't know what is up with this, and I can't find any references on the internet to others having this problem. (2) LG's help desk hours are from the dark ages. Far from being a customer focused organization, they operate their help desk with banker hours. Good grief. This is a big company, with huge market share, how can they not be open extended and weekend hours? (3) Essentially no documentation came with the monitor, so I have no clue how you raise or lower the monitor, but based on the pictures it appears that it is capable of being done. (4) It does not come with a mini-display port cable which is really unfortunate given how common they are now.
