Top critical review
1.0 out of 5 starsUnreliable: works sometimes, more often not.
Reviewed in the United States on July 25, 2018
I saw all the negative reviews of this outdoor bluetooth lock but also the positive reviews, so I decided to give it a try. Initial setup went fine. I installed the iOS app, setup the lock, and tested it a few times. The lock worked exactly as advertised, so then I put it on our gate and tested again. It worked, again as advertised. Then, preparing to show my wife how to use the lock -- now locked on the gate, I tried to unlock it and it wouldn't unlock. I could hear the triple-click indicating that the lock was "unlocked", but no matter how hard I pulled on the shank, the lock wouldn't open. Then the sound of the single-click indicated that the lock was locked. So I called Master Lock Customer Service. After several minutes on hold listening to music, I was able to talk to a gentleman who assured me that if I was hearing the triple-click (which I was), then the lock was unlocked and all I had to do was "really yank on it" and it would open. So I tried that a few times and on the last try it opened! At this point, I removed the lock from the gate and took it back inside the house to test it more. I locked it again, and again unlocked it -- once. But then I locked it one more time and this time could not unlock it no matter how hard I pulled on it. My conclusion after all this is that the lock works sometimes but often does not. This was very disappointing because my previous experience with Master locks has been wonderful. Anyway, I decided to return this bluetooth lock and stick with the tried-and-true manual key-type lock that has always worked so well for me: Master Lock Padlock, Magnum Stainless Steel Discus Lock, 3-1/8 in. Wide.
