Top critical review
1.0 out of 5 starsIt was almost perfect.... now I want to throw them in the trash.
Reviewed in the United States on September 17, 2020
I purchased one and liked it so much I immediately got another one for a twin monitor effect. I really loved it: great picture quality, wonderful adjustable tilt, nice size and dimensions; really they are fantastic.
.... until you try to work the adjustment settings.
Which I can't. They literally made that almost impossible to work with.
Instead of using this standard technology called "buttons", they instead replaced it with a monstrously hard to use light sensor. Apparently you just brush your fingers in the exact perfect position, stroking this inane hyper-sensitive touch sensor to turn on and adjust through the settings menu. It refers to using the two options, #1 and #2, to select through the options, but since there isn't any tactile difference, it's almost impossible to get through it by feel.
If you look very closely, they are marked, but with a dark grey on black background. I had to wait until daylight to even see that, and I'm not even significantly vision impaired. (I just wear glasses.)
If you go too far to the right, you turn off the entire monitor and have to start over.
If you wait too long trying to decipher what you need to push, the menu times out and you have to start over.
If you brush against the wrong selection, your in the wrong menu and have to start over.
If you get distracted for even a second and try to get back to where you left off, it times out and you have to...
.... well you get the idea. What should have been no longer then a minute ended up being 25 minutes of my life that I'll never get back, as I struggled just to figure out how to get it bright enough to stop giving me eye strain.
And it's too bad: the monitors otherwise are extremely high quality. However In terms of form factor, User Interface, and User Experience in just trying to make simple adjustments to make these a little brighter, this turned from my favorite monitor purchase EVER to miserable experience that led to buyers regret. Funny, all it took was to decide to not put in simple buttons that allowed tactile feel. I just got to ask: what was the purpose for that decision?
Planar, if you're reading this, I hope you send this along to your product development team. The next time I have to consider to get a head lamp or magnifying glass just to adjust the contrast/brightness levels of your equipment, it's going not going to be a hard decision to find another vendor and just throw these in the trash.
Other than that? FANTASTIC PRODUCT. You just need the eyes of a 20 year old to use it after sunset apparently....
