Amazon.com: Customer reviews: Plantronics Voyager 5200 Bluetooth Headset

Top positive review

Great Device

Reviewed in the United States on September 22, 2023

This Bluetooth has been amazing. The quality is great. The sound is crystal clear, and I love the volume control. I am not tech savvy, but this is very easy to use and adjust to. The fit is perfect even with my glasses. I get great distance from my phone, and I love the features that it has, especially notification of who's calling and if I wish to accept or decline the call. This has been a great investment for me. If you are looking for a Bluetooth that is easy to use, reliable, and has good quality, this would be perfect for you.

Top critical review

Critical reviews›

RobRud

Problematic and Buggy, not as solid as older Plantronic headset

Reviewed in the United States on April 17, 2020

I've had a dozen bluetooth Plantronics headsets over the past decade with no issues, but this one is a let-down. It gets one star for the "pros" when it is working:

-- PROS: When it works , the noise cancellation is superior (as I am told by the callers on the other end). Battery life is good, and the unit is comfortable.

-- CONS: Most of the time, the headset will not connect to my phone automatically. I have to restart bluetooth radio on the phone, and/or re-join the headset. I thought maybe it was the phone, but my older Plantronics Voyager has no issues with that phone. I notice that the headset says "no phone available" yet my phone shows it as connected ... that's a new one. At that point, I can usually re-pair the headset without fail, but if I turn off the headset, it won't reconnect.
-- FIRMWARE: I thought maybe the issues were with the firmware, and there is an update available. However, I can not update the firmware. I use their PLT app to do the update, and it fails every time with error 400109. I am still waiting for an email response from Plantronics about this issue.
:-(

8 people found this helpful

1,319 total ratings, 439 with reviews

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From the United States

Charlene M.

Great Device

Reviewed in the United States on September 22, 2023

Verified Purchase

Helpful

Shane Bryant

This is a Great Bluetooth Monoaural Headset - My DREAM HEADSET!

Reviewed in the United States on February 18, 2022

Verified Purchase

I, absolutely, love this product. It is comfortable and as clear as clear can be. Do not let the bulkiness of it put you off; It fits like a dream.
The only major problem I had was that our South African Customs completely decimated the packaging. When I received it, my heart sank because of the state it arrived in. The packaging was not open but torn almost beyond recognition. The beautiful packaging that held my Voyager completely destroyed my hopes for a while. I thought that the product would be damaged because this Plantronics Voyager 5200 was my dream Headset. I was so worried that I would not receive this product because Of a High-end HD Camera that was stolen by our S.A. Customs and never reached me. It has been five years since.
But, I thank God I received my dream Head-set. Is there any way that Amazon can speak to our South African Customs to not destroy products?

Helpful

Butterfly504

Just Okay Honestly

Reviewed in the United States on September 22, 2023

Verified Purchase

The Plantronics Voyager has been a dependable companion for my daily communication needs. Its sleek design, comfortable fit, and excellent call quality make it a solid choice for business and personal use. The noise-canceling feature ensures crystal-clear conversations even in noisy environments, enhancing my productivity. Battery life is impressive, lasting through long workdays without needing a recharge. However, I've encountered occasional connectivity hiccups, and the controls can be a bit finicky. While it's not perfect, the Plantronics Voyager's overall performance and comfort make it a valuable hands-free solution for those in need of a reliable Bluetooth headset.

One person found this helpful

Helpful

Amazon Customer

Talk time is the actual time the device will stay charged

Reviewed in the United States on March 30, 2024

Verified Purchase

When you first use after fully charging it will
Say talk time high. This is over 6 hours of actual talk time. When device is on it does not use the power of the device unless you’re talking on it. I work 10 hours a day and connect the device to my laptop to take calls. I then use it for personal calls on my cell phone. One charge can last three to four days! Very impressed. However when it says talk time low… charge immediately!

Helpful

RobRud

Problematic and Buggy, not as solid as older Plantronic headset

Reviewed in the United States on April 17, 2020

Verified Purchase

8 people found this helpful

Helpful

Bobby Davis

It' exactly what you want

Reviewed in the United States on February 15, 2024

Verified Purchase

If you are looking for a budget friendly hands free earpiece this is what you are looking for. It's easy to use and makes talking while driving or working a breeze.

Helpful

Jerry

This is not my first Plantronics Voyager headset, so ...

Reviewed in the United States on May 9, 2018

Verified Purchase

This is not my first Plantronics Voyager headset, so I've given it a fair chance to perform. They work very very well in the beginning, but fail quickly. I started carrying my headset in a tin box for extra protection to the unit and to no avail. It has started randomly disconnecting (and often) and I haven't even had this unit a year. For that kind of price for the brand name, you think they would stand behind the product or make it last longer. Sadly, this was my last Plantronics purchase. If I'm going to have continued trouble, I'll just buy a cheap one and replace. Sure, I found solutions that range from replace the battery to replace the circuit board, but really, in less than a year I have to do that? No thank you.

8 people found this helpful

Helpful

S.S.

Highly recommend

Reviewed in the United States on March 4, 2024

Verified Purchase

This makes the second one , I have had

Helpful

It was just ok. I can't hear through it very well even whth the volume turned up all the way.

Just ok

Reviewed in the United States on April 16, 2024

Verified Purchase

Everything was fine but could not hear very well even with the volume up all the way.

Helpful

Scubanut

Not as good as the Legend it replaced but still best I've tried

Reviewed in the United States on July 22, 2022

Verified Purchase

I bought this when our dog chewed my Plantronics Voyager Legend to bits. I've found this is not as good as the Legend it replaced but still best I've tried so I'll keep using it.

HOWEVER I'm very unsatisfied with the way Plantronics (now called Poly) has gone downhill on all of the features working properly. The Legend had handy features where you could easily find out remaining battery life, redial a number etc but this one refuses to do any of those things. The Legend had 7 hours of talk time while this one never says it has more than 6 hours.

BUT I keep it because it (and the Legend before it) has the best call quality of any model I've tried. The 4 microphones do a good job of cancelling outside noise from traffic & other sources. Not only do people say they hear me well even in a noisy car, I can hear them well too. For those who think it looks too big to wear comfortably should know that it's so light that I find myself constantly needing to check that I still have it on! While I just wear mine all day, it has a nice feature where if you had it sitting on the table & the phone rings it automatically answers the call when you pick it up to put it on.

3 people found this helpful

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