Amazon.com: Customer reviews: HGST Ultrastar DC HC510 (He10) 10TB 7200 RPM SATA 6Gb/s 256MB Cache 3.5-Inch | Power Disable | Enterprise Hard Drive

Top positive review

Beware - These are 4K sector drives

Reviewed in the United States on November 23, 2022

Bought two of these 10TB drives and they refused to be recognized by my BIOS which meant they would not show in Windows or Linux installs. Tried two RAID cards and direct to my motherboard with no luck. Contacted tech support who told me the drives have 4K sectors. Regular SATA Drives are 512/512e. I updated my RAID card to a recent one that supports 4K drives and they worked perfectly. The drive stats shown on Amazon do not tell you this.

If they appear DOA, you may have a motherboard that does not recognize 4K sector drives. In that case you need to update your motherboard or get a PCIe RAID card that does recognize 4K drives.

If you have an older PC, or no space PCIe lanes, best to avoid these and get a traditional 512/512e sector drive.

3 people found this helpful

Top critical review

Critical reviews›

FanTrader

NO HGST USA WARRANTY

Reviewed in the United States on February 15, 2017

Like others said. Go to hgst warranty website and input your serial it will tell you that this doesn't have any warrany at all. Also this exact model has this new power feature that makes it tricky to power on. Not even the newest seasonic prime could power it without using an adapter or removing a cable from the power connector. Go buy it elsewhere these are too expensive to purchase and not have any warranty at all.

15 people found this helpful

29 total ratings, 16 with reviews

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From the United States

SJ Parkinson

Beware - These are 4K sector drives

Reviewed in the United States on November 23, 2022

Verified Purchase

3 people found this helpful

Helpful

FanTrader

NO HGST USA WARRANTY

Reviewed in the United States on February 15, 2017

Verified Purchase

15 people found this helpful

Helpful

Colonel Panic

Met My Expectations

Reviewed in the United States on March 16, 2017

Verified Purchase

Notwithstanding some of the negative reviews, I purchased HGST Ultrastar He10 HUH721010ALE600 10 TB 3.5" Internal Hard Drive due to my need for a 10tb drive [more than one, actually]. I placed it orin an ICY DOCK Quad Bay 2.5" 3.5" SATA HDD/SSD USB 3.0/eSATA External JBOD Hard Drive Enclosure - Black - ICYCube MB561U3S-4SB R1 , attached to an iMac through USB. I verified the drive's warranty when it arrived. I had one early instance when the drive seemed to lose power as described in another review, but that has never happened since. It has been running non-stop for almost two months now. I plan to buy at least two more.

6 people found this helpful

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GT-Force

May not spin connected to "legacy" power supplies! Read the instructions to make it work.

Reviewed in the United States on December 4, 2016

Verified Purchase

Turns out, this drive, most likely due to being an enterprise-line product, has a new feature called Power Disable Feature (Google hgst power disable to find the PDF explaining the details).

I have a Cooler Master Silent Pro Gold 1200w RS-C00-80GA-D3 power supply. Looks like this power supply has already become "legacy", and this drive does not spin! If I had not tried the drive in a USB-dock, in which it worked, I would have thought the drive was DOA.

The HGST document suggests using a molex-to-SATA power connector. However, I did something else, and I do not accept any responsibility if you try this and mess things up, but it is very easy and quick:

You can open the back of the SATA power connectors from this power supply, as they have a removable cap. Open the cap of one of the SATA power connectors at the very end of one of the SATA cables. Pull out the first cable from the L-shaped side, put the cap back on, and connect to your drive, and voila! It will spin and you can use it now. You're welcome :)

28 people found this helpful

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Lim Jingshun

Check the model number that you receive!

Reviewed in the United States on July 21, 2017

Verified Purchase

Ordered HUH721010ALE600, received HUH721010ALE604 instead.

Not going to kick a fuss out of this, since I got it for a reasonable price (what a regular HUH721010ALE604 would usually cost anyway).

According to the manufacturer's website, the only difference between these 2 models is the security feature:
HUH721010ALE600: ISE (Instant Secure Erase)
HUH721010ALE604: SE (Secure Erase)

Since this disk is purely for personal consumption and I don't need the extra security features, I don't have any real issues. Still, I'd thought this would be important to some shoppers out there.

19 people found this helpful

Helpful

Alex Chu

Don't buy from this vendor [SHOPRIME]

Reviewed in the United States on March 7, 2020

Verified Purchase

DOA and of course, no warrranty, cheap still comes with the price...

There are more than hundreds of "new" HD that i been worked on, this is the only one that won't spin out of the box.
Such a record breaker.

Although i don't care about warranty, but this one doesn't have WD us warranty nether.

3 people found this helpful

Helpful

Yaroslav Lototskyy

Be aware that HE10 requires special power cable to work in desktop

Reviewed in the United States on August 26, 2018

Verified Purchase

Standard SATA power cable will not work with at least HE10 drive . Sata to molex should work. Have nothing to say about drive yet but had to RMA one because of this problem (I was not aware). Then I have found on internet that special power cable is required. Very strange for such a modern and advanced hdd. And I have very powerful and modern desktop with 1000W power block.

7 people found this helpful

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C. Vadnal

Invalid Serial Number

Reviewed in the United States on December 13, 2018

Verified Purchase

I checked this drive at wdc.com for the warranty and it said the serial number was invalid. Also the LABEL on the drive does not match the picture on AMAZON or the WD website

9 people found this helpful

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