Top critical review
1.0 out of 5 starsProduct came defective
Reviewed in the United States on November 19, 2017
I would like to have given this a good review, but...
This was a rush purchase and came in two nights before my daughters trip to DC, over 2000 miles away. I researched online before I purchased this product and was pretty excited to get it. I wanted a little security of knowing where my minor child was. It's a parent thing.
It arrived about 46% charged. I charged it all night long. When we woke, it was about 44% charged. We went online with it and drove around to check it out. It seemed to work pretty well. I came back and tried other outlets, it would not charge. I checked the connection and tried putting the gps in different positions (like I have to do when phone charger is about to go out). I left it plugged in all night again. The next morning it was 38% charged. Panic started to set in knowing my child was going to be gone for 2 weeks and over 2000 miles from home. I downloaded a free tracker from iTunes. I needed a backup if I couldn't get the gps to charge.
To make a long story short, she could not get the unit to charge either. The good news was the free app worked better than I could have imagined.
I got in touch with the seller through amazon. They suggested I get in touch with brick house directly.
About three months later I remembered I still had the unit and was still getting charged monthly. I called brick house and stopped the subscription. They did refund me two months and offered to exchange the unit but would not refund the cost of the unit or the pouch for it.
I did not want to exchange the unit and keep paying a monthly charge for a device that had failed the the task that I bought it for.
Now I have a 90 dollar paper weight. Plus whatever extra the pouch for it cost.
I am not leaving a negative review because of the customer service. I waited three months. I am leaving a negative review because the product came defective.
