Top critical review
1.0 out of 5 starsProduct WILL Die, ZERO Support
Reviewed in the United States on April 8, 2021
When I purchased this product in July of last year, I was looking for a small-ish quiet dehumidifier for a room in an apartment I was moving to. The main use for it would be to take moisture out of a walk-in closet and occasionally a ~140 square feet room. I had scoured the reviews, and landed on the 2200 cubic foot model of the Pro Breeze.
When I first got it, the unit seemed to work okay. It was definitely not anything near quiet like the manufacturer (and exclusive Amazon.com storefront seller) claims to be. In fact, it's louder than my larger air purifier by quite a lot. However, I did not mind at the time, as I would only leave it on for part of the time.
Cut to now, April. The weather is warming up for the summer, and I'm trying to get the unit running again. The machine turns on, but doesn't take a single drop of water out of the environment. Not a single drop in the collection bin after hours of use. So I figured, since it was still well within warranty, I might as well get the unit replaced.
I send an email to their customer support. Most of them would give you a general troubleshoot before admitting their unit might be faulty and offer to replace. But no, not Pro Breeze. They've been giving me the run around, continually claiming that:
1.) my dehumidifier to be a smaller unit that the one I purchased
2.) The unit wouldn't work in a room that was smaller than their room limitations (which was untrue, as it worked prior)
3.) The unit would not work at humidity above OR below exactly 60% (which is absurd, that's not how humidifiers work at all)
They refuse to honor a warranty that's well within its range, claiming that their product (and I quote) "needs to be used in an environment within its ideal range". Now, we know that's all untrue because it's worked previously. They won't accept that their units have terrible issues that cause them to fail within a year of purchase. Their recourse? They can recommend another unit for me to buy.
So here's my overall review: It oversells and under-delivers when it does work, but this thing will eventually fail on you. And if it does during the warranty period, expect zero support from their warranty department. The warranty simply does not exist. Unless you like terrible odds or skydiving without a backup parachute, I would recommend buyers look for another brand altogether.
