Amazon.com: Customer reviews: Dyson Cinetic Big Ball Animal Canister Vacuum

Top positive review

Great engineering, noisy, but a pleasure to use. Always turn if off and UNPLUG it before changing or checking any attachment!!!

Reviewed in the United States on October 17, 2017

This replaced my older Dyson canister vacuum, which was working as well as when I bought it. I wanted the ball version, not because I have pets or a staircase, but because it's easier to manipulate and it has a much-improved manner of disposing of the canister contents. Boy, does this vacuum do a good job without a lot of effort on my part! I do have to empty the canister fairly often, which is a slight nuisance, but I'll live with it. Also, it is noisy, so be prepared for that. A favorite, small attachment picks up hair from carpeting and avoids your having to stop the machine (and unplug it!!!) to remove strands of hair clogging the rollers. (I don't remember whether I bought this separately – however, it's worth it.) This attachment does not clean quite as thoroughly as the rollers alone, but it is enormously useful. To my delight, the wand really extends. Lots of great engineering. Before I committed to buying this version, I took a look at several YouTube reviews and got a good feeling for it.

5 people found this helpful

Top critical review

Critical reviews›

Nitpicker

Nope - Lots of competition, too expensive

Reviewed in the United States on September 12, 2017

This vacuum has great suction, no question, because of that alone it gets 1 star. Dyson has a ton of Roller Ball competition now and they're not much better than the rest, just a lot more expensive.
During my vacuuming I get too irritated by:
1. The short power cord. No outlets in my hallways, this vacuum won't reach down the hall or the staircase from the bedroom thanks to the too short power cord. Not convenient for a two story home.
2. The attachments can't be stored with the vacuum. Rather surprised that at this price point a rack for the hose and all the attachments wasn't included.
3. The carpet attachment is only air driven. The beater bar helps lift surface fuzz, fibers and hair into the hose but its too soft, and raised too high, to move carpet fibers around.
4. It feels cheap. I know this is silly but its an expensive machine and it feels plasticy cheap. A few small changes would have made all the difference, like make the wand extend from the top rather than the floor.
5. I'm over the whole "bagless" vacuum.I hate that dust flies everywhere and I have to stick something up in the canister to hanger-ons out. There's dirt everywhere and the entire vacuum seems gross. I miss opening the machine, grabbing the bag, throwing it out, and having a clean vacuum with a new clean bag.
6. THE WORST: Everytime I go to empty the dirt canister by pressing the red "release" button to free the canister from the vacuum, the bottom opens up and spills the contents all over the floor. I have to get my other vacuum to clean it up. It's a very small plastic "hook" that does a poor job of holding the contents of the dirt in the canister. SO IRRITATING! To the point I'm ready to trash this whole thing and never buy another overpriced Dyson again!!!
They make a big deal out of "It's self righting" but maybe it shouldn't tip over so easily in the first place.

127 people found this helpful

373 total ratings, 197 with reviews

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From the United States

twigs

Great engineering, noisy, but a pleasure to use. Always turn if off and UNPLUG it before changing or checking any attachment!!!

Reviewed in the United States on October 17, 2017

Verified Purchase

5 people found this helpful

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Scrapbook Grandma

Pleased

Reviewed in the United States on March 20, 2017

Verified Purchase

My Beam 20 year old central vac quit, so I tried finding a repairman. When I did, just the service calls and cleaning parts would have cost more than this. So I ordered. Know that my experience with central vacs may influence my working with a canister vac.
Pros: good suction, easy to move and carry upstairs, easy to empty, convenient tools, flexible connections to get into small spaces, quieter than I expected
Cons: cord just a bit short, small capacity, some tools need adapters to connect, small cleaning path with carpet tool, tools seem too lightweight.

I am happy so far, but I doubt this will last as long as my central vac. But for right now I think I made the right choice.

19 people found this helpful

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Nitpicker

Nope - Lots of competition, too expensive

Reviewed in the United States on September 12, 2017

Verified Purchase

127 people found this helpful

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J. Lee

Quieter/Great Suction - Potential Mechanical Issue

Reviewed in the United States on September 23, 2016

Verified Purchase

Updated May 3, 2017:
The potential mechanical issue never materialized, so that's good. The cord rewind is working correctly and hasn't had any issues. There must have been a short break-in period or it was just a temporary fluke. Will update this if I see any change. After owning for a good while with both hardwoods and carpet, I really like this vacuum.

I purchased this vacuum recently so I can only give first impressions at this time, but will update later.

Updated September 27, 2016:
Pros:
• Relatively quiet compared to even battery powered stick vacuums, but certainly compared to other powerful uprights and canisters.
• New dust bin 2-step emptying mechanism works very well. The internals of the bin automatically push the dirt and dust bunnies out of the canister and into the trash can so you don't have to stick your hands in there (which is nice compared to other models). It also exposes an internal high quality metal mesh that acts as a final boundary for dirt before the air is ejected through the vacuum into your house. This means that you can easily wipe it with a damp cloth if you feel the need to make it look cleaner (I say "look cleaner" because it's not necessary and, of course, won't cause the vacuum to lose suction if you don't clean it).
• Suction is top class.
• Never-topple design works as advertised.
• Working well on both hardwood and carpet.

Cons:
• Price
• I noticed the power cord, which is stored internally and rewinds automatically when you press a lever on the main body of the vacuum, slowly rewinding without pressing the rewind lever. I'm not sure yet if this is because the unit is new, or if the rewind lever mechanism is faulty. It would severely impact user experience if the cord improperly rewinds while you are using the vacuum (because you would have to stop vacuuming and re-pull out the power cord). I will watch this closely and update the review shortly.

So far the cost/benefit of this vacuum seems well worth it. I recommend this vacuum and will update this review after a few weeks.

14 people found this helpful

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Steve A. Rosá

This “IS” The ONLY Vacuum You Should Own...PERIOD!

Reviewed in the United States on February 15, 2021

Verified Purchase

The most powerful, easy to use, easy to pull, Easy to dump canister, vacuum cleaner in the world! If you don’t own this vacuum, Then you should! I have a severe bad back and I use Dyson’s Vacuum Cleaner like nobody’s business while riding in my HoveroundD Wheelchair creating very little extra pain! So if I can operate this unit so freely in my condition, just think what YOU can do & feel like after vacuuming your house! This CLEANS ALL SURFACES with EASE & even if you come to a throw rug it doesn’t hang up, it just glides over it and cleans it just as the bare floors or wall-to-wall carpeting! I just couldn’t live without UNLESS I Located a Wife & it’s a lot cheaper to buy this Vacuum! You won’t believe it until it’s in your house!

Helpful

Stephanie

Absolutely love this monster

Reviewed in the United States on June 3, 2017

Verified Purchase

Absolutely love this monster. I've had it for about a month, purchased this model to replace my DC07 Animal Upright that we used for 10 years. Let me start by saying this, Dyson has only gotten better with their product. Known for their incredible suction, this vacuum does not disappoint. While the canister capacity is not comparable to the uprights, this thing makes up for that shortcoming by the incredible suction it delivers. Mainly using this on hardwood floors, some rugs, and bedroom carpets, this vacuum is an absolute pleasure to use. The read from canister to vacuum head is absolutely fantastic, and can't be touched by any upright. The compactness is excellent for storage when not in use. If you are on the fence about purchasing a canister versus upright, do yourself a favor and purchase this canister vacuum....you won't regret it.

14 people found this helpful

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C. Cresta

Have had Dyson bagless vacuums for decades, still a great machine.

Reviewed in the United States on February 9, 2017

Verified Purchase

I really like not having to clean out hepa filters anymore & the emptying mechanism is efficient & easy. I really like having a big canister vacuum that's not heavy, that I can carry whilst cleaning the stairs & reach high to clean spiders webs off the light fixtures & dust the blinds. The carpet tool is really efficient & sucks so hard you can feel the carpet resist. The only complaint I would have is that the rotary head that comes with the vacuum isn't great on hard floors (as it tends to kick larger pieces across the room rather than suck them up, & when the knob that stops the rotary action is pulled up it's still really noisy). I had to buy a new hard floor head as the one I had from my previous Dyson canister wouldn't fit, even with an adapter. When you spend $600 on a canister vacuum cleaner you shouldn't have to spend another $50 for another tool. Loads of other tools come with it but not the hard floor tool, which makes little sense other than to nickel & dime customers.

26 people found this helpful

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Marilee Berry

Loved it new - 2 years later, not so much

Reviewed in the United States on February 14, 2017

Verified Purchase

UPDATE:
I decided to buy a replacement wand handle. It turns out that there's this plastic-and-foam gasket in the handle that had compressed (as foam does) over time, and that's where the whistle was coming from. The new handle arrived today - I verified that the new gasket is much thicker than my old one and whistle is gone - and it is vacuuming better, too. $23 to fix.
UPDATE:
After 2 years, it is driving my nuts and I'm now shopping for a different unit. The wand as developed a whistle whenever I pull it towards me (which is half the time, of course), and it's due to air escaping all the many attachment joints. The only 'cure' is to buy new ones or apply tape, which ruins the ability to configure as needed. So pushing is hard work on rugs, and pulling whistles an alarm kind of sound. Nope: This is too aggravating now to use, and I was so happy in the beginning. Dropping it to 3 stars because 2 years is not long enough for so much to get shabby.
UPDATE: After only about 18 months, I had to buy a new brush and back plate for the head. The black bristles of the brush had worn to nubbins and the back plate's fuzzy strip had come unglued - yes, I reglued it, but it just didn't hold - (causing minor scratches on the laminate). That seems a bit early to have to buy parts, so I dropped the review from 5 stars to 4.
This review is from my wife:
Our prior vacuum cleaner was a Dyson upright Ball model DC15 (bought over a decade ago), so my review will partly compare the two units in the context of my particular needs. Reason for purchase: I recently changed out wall-to-wall carpeting for hard floors (tile and laminate) with rugs.
My Key Reasons for Choosing This Unit:
1. Weight: The upright is nearly 10 pounds heavier. Using the upright with a hard floor attachment (as if it were a canister model) meant that it would periodically slam into me from behind - not painful, but not pleasant either.
2. Versatility: I wanted to be able to vacuum rugs and hard floors without changing to attachments, or turning off the brush-head.
3. New Tech: I was intrigued by the self-righting feature, the snazzy clean-out feature, the no-filters feature. Yeah, I wanted an Upgrade if I was going to buy a new vacuum cleaner.
I had a few Reservations when choosing this unit:
A. Attachments: A couple reviews said that it could not carry attachments about, but they're inaccurate. Two attachments (my choice which) can ride onboard, attached to the wand. Other reviews mentioned that I wouldn't be able to use my old attachments, but yes I can: This came with an adapter that works just fine on all of them. The only old 'attachment' I cannot use is my hose extension. That said, the attachments that come with the unit do a great job all by themselves.
B. Ease of Use: One reviewer mentioned that it was difficult and tedious to push it around. I think I see what they were talking about - Its suction is incredible and it can sometimes be difficult to push the wand forward. However, in those cases, the trigger on the handle to ease off the suction does a great job. I find on some rugs, it's easier to trigger when pushing and un-trigger when dragging.
C. Storage: Some complained that it was difficult/bulky to store, but it turns out there's a spot on the canister's handle where the wand hooks on, so it takes up about the same space in the closet as the old upright did when I wrap the hose, snug the handle and attach the head to the canister (as shown in the product photo).

It arrived today, and I gave the house a going over. I'm delighted! It follows me about without drama. It is so much quieter than the old unit that my dogs don't bark and carry on (yea!). The suction is far superior - so I'm able to really dust as well as vacuum with this. It picked up dog hair on the upholstery that the upright (using the same 'tangle-free turbine' tool) could not. I have two shaggy throw rugs that stall out the brush head, even with the trigger thrown, but that was true with the upright, too: Those rugs do best being picked up and shaken out.

The canister Max Fill is about half what the upright's was, so I need to empty it twice per use rather than once - no biggie. I like that the dirt/hair/debris all finds its way to the bottom of the canister so emptying it is quick and tidy.

I'm startled by how much dirt/dust/hair/fur/debris this baby picked up (I vacuumed the place with the old Dyson just 3 days ago, yet the canister was full - twice (of course, I haven't cleaned the upright's filter recently))! I'm delighted with how clean the brush head is afterward! I appreciate that the head is more maneuverable than the upright's in getting into smaller spaces, and the articulating handle makes it even easier! I like the trigger for releasing suction - very handy! I love the quieter sound. I love the two-headed attachment that's a brush and a crevice tool in one. The cord rewind works beautifully.

My ONLY 'loss' right now is working with it up high. I have tall ceilings (12' in places), and the hose is not long enough to reach the ceiling fans up there (with the upright's hose extension, I could climb a ladder and use it). I haven't found a hose extension for this canister vacuum, so I might need to just dust up there the old-fashioned way and vacuum what falls to the floor. Not a deal-buster for me, just a little process adjustment.

UPDATE: I had the opportunity to take my Cinetic Big Ball to a 2-story home with wall-to-wall carpeting to get it ready for a good steam cleaning. This was my first experience using it on carpeting (was hard floors and rugs before). At first, I thought that it wasn't working well because the head wasn't thrashing the carpet - it felt like it was gliding over the surface. But then I noticed the canister was filling with 4-inch dog hairs and dirt that nobody knew was there! I had to empty the canister 4 times just doing the small living room. Removing the wand to do the stairs worked great and the little ball fit on a single stair so it was easier than my old upright to move up the staircase - much easier! In all, I emptied the canister 12 times in that little condo. And looking at the contents of the canister, I saw dirt, dust and dog hair - not carpet fibers. So it was more gentle on the carpet than the upright was. Wow.

136 people found this helpful

Helpful

Amazon Customer

Blah vacuum, but sadly, still the one that fits my needs best.

Reviewed in the United States on April 24, 2017

Verified Purchase

The suction is fine. I like this vacuum in general, but for the money, they could have come up with a design that keeps their typical customer base in mind a bit more. Maybe don't have individual engineers work on individual portions of the device, but on the entire machine. It feels like you had someone say:" Engineer 1, make the vacuum lighter. Engineer 2, make it to where they can switch to lighter suction when moving across bare floors. Engineer 3, make it so we have a nice profit margin." And each engineer delivered, but their product is just a B+ and only, because the rest of the market is even worse. There is serious room for improvement in vacuum cleaners.
The only way to reduce suction power, is to pull that trigger. And then you have to keep the trigger held during the entire time you need the suction to be reduced. Personally, that hurts my finger and my arm after a while. They did something similarly stupid with the wireless vacuums, but I'll comment there about that. My mother and my grandmother would not be able to vacuum across several floor types this way, unless they switched to a flat head tool for bare floors and to the brush for carpet. If Dyson has figured out how to make adjustable cleaner heads for uprights, where is the ingenuity for canisters?
The attachments are nice and all, but not convenient to switch. On my old Shark (nope, not better than Dyson overall, but that one feature was better), I didn't have to bend down to disconnect the brush so I could connect one of the attachments, and while I don't have a problem with the bending, older people would. Also, the pipe is plastic, and through the static from the friction while moving the vacuum and from the dry air during 6 months of winter in Michigan, dog hair gets attached to this pipe, which I then get to manually wipe off. Doesn't happen with metallic vacuum pipes. I also would prefer a motorized brush, instead of an air driven one, although I get the impression that things are clean when I am done.
I can already see how down the road, certain flimsy parts might not last. The power button seems cheap and so does the button for cord rewind. The filter inside the canister has dog hair stuck to it that I have to remove manually. This appliance is advertised as an animal vacuum and I'd expect readiness for dog hair. Also, the tiny plastic protrusion off the canister lid that is supposed to click into place after emptying and shutting the lid is mega flimsy. Unbelievably sub-par for a Dyson. I'd expect more from the market leader.
After several vacuums in my house (I went from an Electrolux Ultrasilencer for all bare floors a few years ago, which worked great for that purpose, to a Shark liftaway upright in mostly carpet, which was ok, but heavy and broke after 3 years, then I had an Electrolux Corded Ultra Flex, which is an awesome vacuum, but has the stupidest design for their dirt canister that one could possibly come up with and now I had it and bought this expensive Dyson) I am settling for this thing. But at this price, I should be overjoyed and not just blah.

33 people found this helpful

Helpful

H.Bethel

I wanted to love it, but.....nope

Reviewed in the United States on November 3, 2017

Verified Purchase

I wanted a vacuum that didn't have any filters to clean/replace and could reach under my bed. I did do my research, but this vacuum is my first Canister vacuum and it's going to be my last. I'm going use it till I just can't bare it anymore. So you know what I was using before the Dyson it was a Shark Rocket which worked great! The only down side to the Shark was the weight of the vacuum was all in the hand from the motor and filters needed cleaning/replaced. I work hard for my money and this vacuum is a big disappointment to me and my wallet.

Con:
The spin brush will not spin much or if even at all on carpet/rugs (I have tile and cork floors).
The suction is the same as my Shark Rocket with a clean filter.
It get's stuck on corners and I have to manually move it.
The tools that come with it aren't that great.
When I empty the bin the door sometimes don't latch and I have to force it to lock in position.
When I empty the bin it don't seem like all the dust come's out. When the door on the bin didn't latch the first time a bunch of dust come out of the cyclone part and still does every time I latch the door.
I can only vacuum 3 stairs at a time before I have to lift it up 3 step to do it all over again.
The motor puts out a lot of heat and if I stand next to the out put it's to hot for my skin!
If you need to spin around or roll over the cord you have to tug on the hose real hard to get it to move.
No light to see if it's picking up everything.
Have to go over the same pebble a few times to pick it up.

Pro:
No filters to clean/replace.
No weight in the handle (i.e. motor.)
Relatively easy to empty as long as the bin door/latch cooperates.
It does roll upright went tipped over.
It does reach under my bed and is long enough to clean my blinds.
Rolls good on the straight away.

3 people found this helpful

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Dyson Cinetic Big Ball Animal Canister Vacuum

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