Top critical review
1.0 out of 5 starsBeware Acer warranty services
Reviewed in the United States on October 1, 2019
When I first received the item May 4, 2017, I was taken aback by the beauty of the design, curved screen, 1440p but it had a few flaws. The light bleed was noticeable around the edges on darker content. It had a few stuck pixels maybe 5-10 but I could live with those things. I have gently used this monitor for about 2 years and after about 6 months the real issues got worse. The light bleed like all ips with age gets more predominant around the edges and worsened significantly. The few stuck pixels went to 50+ and the monitor ghosting started getting worse and worse. The burn in used to last a few minutes from turning the monitor off and back on would be gone after a window stayed open around 30 min to one hour, now it only takes a few minutes for an image to start ghosting and a lot longer off time to resolve it.
I finally decided to send the monitor in on 9/17/2019. They have very strict policies on how it should be shipped, and if you send it in the original box they will not return it in the original. I was okay with this and had fedex ship it as close to their standard as possible with insurance. Today October 1st 2019 I received my monitor back, no correspondence what so ever when they received it, when they shipped it back, or what stage of the process it was in the whole time. The monitor came back unrepaired, and damaged. The packaging was well done so i'm guessing one of their techs dropped the edge on something. The repair report stated that after "extensive" testing they could not replicate the failure and the monitor passed all function tests so they didn't bother with any of it at my expense for shipping. I will include photos to show the damage, stuck pixels and light bleed the best I can. Buyers Beware, their customer service and quality control are atrocious and I will never nor will anyone I know purchase another product from a company that will not stand by their own warranty and waste a persons time and money. $800 down the drain on a monitor that didn't even last 6 month without issue and a company that could care less.
