Top critical review
1.0 out of 5 starsExtremely Disappointed in BenQ Monitor
Reviewed in the United States on March 28, 2019
Generally, when I attach a monitor to a Windows 7 office computer, it works with very little adjustment. Not so with this BenQ PD2700Q monitor. It's a nightmare and their tech service was no help. The problem is when the office cad computer is shut down at night. the 2 monitors go down too. In the morning, the computer is started, but the BenQ monitor must be physically started again by pushing its power button. Annoying, but whatever. The real issue is that every time the monitor shuts off and is turned back on, the desktop icons are all rearranged. Every time. That's NOT ACCEPTABLE. I tried to find an option to lock the desktop icons, but I couldn't, so I finally called the BenQ service tech. Their response was that "it's a Windows issue, not a BenQ issue." Well, I've never had this issue with any other monitor; only BenQ. So unless BenQ quickly changes their minds and figures out a solution to my problem, I will return this monitor and try another brand - and then it WILL BE a BenQ issue.
03/31/2019 UPDATE: I think that I may have fixed the problem on my own, as follows:
I right-clicked on the desktop and reviewed the dropdown list of choices and I pulled up the NVidia NView Desktop Manager. Everything looked normal - except for one box labeled: ENABLE. So I clicked on it and apparently, the NVidia video card system is now in charge of the BenQ monitor. I've turned the computer on and off a few times and everything seems to be back to normal.
Apparently, when I installed the BenQ monitor using BenQ's instructions, it automatically disabled the old NVidia control system and installed it's own. Now, the monitor turns off when the computer is turned off, and turns on when the computer turns on and it remembers everything!
BenQ tech support did finally contact me with fixes after I finally figured out the problem, so kudos for that. However, BenQ techs should have been initially savvy enough to assist a little more than just dismissing it as a Windows problem and not as a BenQ problem without offering some suggestions as to how to address the problem. I changed my rating from a 1-star to a four-star as the monitor does seem to work okay now, so I guess it's a keeper.
April 2, 2019 - NOT SO FAST. I cancelled the return of the monitor and this morning - the very next day, the monitor returned to it's old ways of rearranging my entire desktop upon startup. I've never ever had this much problem installing a monitor. What has this thing done to my computer? Rating changed back to one-star.
June 6, 2019 - Now the problem of rearranging my desktop icons has become intermittent. Some mornings, I will turn on the computer and all is well. Other mornings I come in and turn on the computer, and the desktop is completely rearranged and all the icons from both screens are crammed into the BenQ monitor. However, I found a solution: DON'T PANIC! Simply turn off the computer and re-start it. For some reason, everything returns to normal. This BenQ monitor has a fine display, but it's not worth the hassles of screwing up the software on your computer. I would recommend purchasing from a more reputable company with a long history of providing good products. Buying this BenQ monitor was a crap shoot and I'm still trying to figure out if I won or lost.
