Amazon.com: Customer reviews: Roku Premiere - HD and 4K UHD Streaming Media Player with HDR

Top positive review

Highly recommended, even if you bought a 2015 model, GREAT picture quality, remote is much improved

Reviewed in the United States on December 2, 2016

I had a Roku 2, 2015 model, which filled all our needs except the remote didn't work well unless it had a perfectly direct line of sight to the unit.

But we got a Samsung 4K HDR TV recently, so when Roku introduced these latest models, we were tempted. When Amazon put them on sale, we gave in and got a Premiere+.

We are very happy with the purchase.

Most importantly, the picture quality including 4K programs is excellent - and this is with wifi streaming to the Roku box, because we currently can't have it located near our router for a direct ethernet connection. We are hoping to move our incoming cable internet wiring, modem, and router to the room with the new TV so we can have a wired ethernet connection to the Roku. But you should know that this is not necessary to get excellent picture quality.

The remote with the brand new Roku models no longer requires a direct line of sight. We actually put the Roku Premiere+ inside the cabinet that our TV sits on, so there's less gadget and cable clutter in plain sight on top of the cabinet.

The Premiere+ interface is quite snappy, making the Roku 2 introduced in Spring 2015 feel laggy in comparison.

The Roku smartphone app works better with the Premiere+ with no lag, and includes the ability to stream music, video, or photos from your phone's camera roll directly to the TV.

This is my first Roku with a headphone jack on the remote. The included earbuds don't sound that great, but using a $100 Bose headphone sounds decent plugged into the remote--not as good as plugging the headphone directly into the TV, but plenty good enough for most shows. Better yet, there's no lag in the sound when heard through headphones plugged into the remote.

Setup took 10 minutes. Plugged it in to the wall power and the TV, entered our wifi login and password, then let it auto-download the latest firmware update. Once I logged into my Roku account, it auto-installed all the same apps/channels I had on my previous Roku. The only slightly annoying thing was I had to enter my login and password the first time I used Netflix, Amazon Prime Video, and other channels. But this is much less tedious using the smartphone app, which has a handy keyboard function.

A few other reviewers here said they had to reboot their new Roku a few times. We haven't at all, and we've been using it heavily.

You can pay a bit more for the top model which includes voice search and a feature that makes it easier to find the remote if you misplace it. Those are the only differences between that model and the Premiere+. I recommend saving your money and buying this model instead. The excellent Roku smartphone app has voice search that works pretty well in our experience.

I haven't tried the latest Apple TV or Amazon Fire TV streaming boxes. I understand they are quite good, and I won't claim the Roku is better. But I think the Roku is excellent for the reasons I've given above. Plus, as with my two previous Roku boxes, it's easy to set up and super easy to use.

Highly recommended.

17 people found this helpful

Top critical review

Critical reviews›

Amazon Customer

Roku, you really let me down. First with your network error, then with your technical support.

Reviewed in the United States on January 22, 2017

This is the 4th Roku device I have purchased for my own use (others were XD and Roku 3), and purchased two others as gifts. I am likely never to buy another. For starters, they have removed the USB port from this model (you have to buy $130 Ultra model for USB now). That would have knocked my rating down to 4 stars.

Now for my reason to give this model 1 star. I connected (and registered) this device to my wired network which uses a Cisco VPN router. It worked fine for almost 3 weeks. I made no changes to my network or the router during this time. Last night, when I wanted to use it, it would not connect to anything on my local network. It appears as though it may not be receiving an IP address via DHCP anymore. The interesting thing is my Roku XD, my Roku 3, and every other connected device is having no problem on my network. So, how did this happen? My best guess is a Roku update, but I cannot confirm that. I can connect to other networks (neighbor's house, cell phone hotspot), but the problem seems to be an issue in the way it requests DHCP from my router now. Remember, this device worked fine for almost 3 weeks. And two other older Rokus continue to work fine.

I spent a considerable amount of time with Roku technical support trying to get the issue resolved. After being asked to connect to a different display, restart my entire network, go to a neighbor's house, etc., technical support was unable to resolve my issue or even give me some insight into what was causing it. I requested that they escalate my case twice, and yet I never was given the opportunity to chat with a higher-skilled technical support agent. One agent suggest that my local network problem was due to me connecting the device via HDMI to a computer monitor. Really. Later, the same agent suggested it was my ISP that was causing my local area network problem. (Well at least he narrowed it down to networking.)

In the course of my time with 3 or 4 technical support agents, I was informed there is no way to assign a static IP address to this device (which would have likely been a workaround for my issue). I was also told there was no way to roll back the latest Roku updates (this also may have been a way to mitigate the problem).

I will be returning this unit and purchasing either a FireTV or an Nvidia Shield to replace it. This is likely the last Roku I will ever purchase. Goodbye Roku.

29 people found this helpful

2,682 total ratings, 1,993 with reviews

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From the United States

Social science professor

Reviewed in the United States on December 2, 2016

Verified Purchase

17 people found this helpful

Helpful

Xu Hawj

This gadget allows you to cut the cord, and pays for itself in one month..

Reviewed in the United States on January 31, 2017

Verified Purchase

This is my 3rd over all roku.

I was one of the first adopters of the original roku, and I long since thought, why bother updating the old little box if it is still working. So for 7 years after we cut the cable cord we let the one little box be our main form of entertainment. And it was amazing, and we were happy.

After moving to a new house I though perhaps it was time to update and get a roku3 as it had recently had a price drop. I will admit right here and now that I was again impressed and felt my money had been well spent. In our new house, with a new TV we have been watching clearer shows, more stable os on the roku, and loving some of the strange free content we find.

We still had our old TV and after a huge argument about no tv in the bedroom my husband put up the old tv in our bedroom anyways. Well fine, so be it. But damn it, I am getting another new roku. Why not save $90 bucks and just attach the old one, well....first off who doesn't like new, 2ndly the roku 3 and the roku premiere+ have headset jacks in the remotes which allow for the tv to be watched silently also they are close enough in attributes that they are fairly interchangeable.

I plugged in this item and logged into my accounts, and it's just amazing. It's a tiny box, that takes up hardly any space. It uses Hulu, Netflix, and Amazon and still has a pile of extra free channels of junk to watch. It's just easy to use. Seriously it's what the $150 /month Comcast should be but isn't - cheap, easy, dependable, and full of content. It's flat out amazing that for $21 a month we get damn cheap tv access, one that I would argue is better than the Comcast subscription.

People ask me all the time, how does one cut the cord. Simple you call comcast and you end the TV service, and the phone service (see my "obi" review). Have some DVD's handy, because you will detox from the TV addiction hard cord, and likely Comcast will remove the wrong services a few times. Have faith that the first few months to a year you will miss the commercials, you will want desperately to know which cleaning product will work work best, or phone features, movie trailers. But in time you will realize all of that is the power of advertising, you are literately addicted to it. Many will come to you and ask if you saw the new commercial about an item, and the Superbowl will suddenly be a huge product placement advertisement - and you will be clueless.

After about a year you will realize that pile of cleaners under you sink for the first time ever is shrinking, same thing with hair products because you no longer are under the spell of the advertisements. You bank account will grow and you will have spare money. No joke, partly because you don't pay $150 per month for TV; and partly because you are simply buying different products. The amount of money P&G, unilever, and others spend to attract new business will no longer effect you the same.

We had cable, and i went to target or walmart weekly for one reason or another. Food, cleaning, or personal supplies. Now, Target and Walmart are lucky to see me once a quarter. My needs remain the same, but now I just buy what I like in bulk quarterly. and only the Grocery store sees me regularly for fresh veggies. I joined a buy nothing group, and purchase even less. Seriously TV is an addiction and we need to stop staring at it.

5 people found this helpful

Helpful

J. Harrington

Old dogs CAN learn new tricks

Reviewed in the United States on March 23, 2017

Verified Purchase

Reason for Purchase – We have been using cable to watch TV and movies for 40+ years. We were attempting to cut our cable services to only Internet and needed to replace our access to TV and movies. Many people have already switched, many never had cable. Streaming services appear to be more mature now so I made the plunge. I researched many of the various streaming devices but settled on Roku. I purchased a Roku Premiere+ (for Ethernet input) and 2 Streaming Sticks.

Length of use – 1 month

Setup – Extremely easy. The Premier+ plugged it into the HDMI of my AVR and plugged the power into a separate outlet. At first I used the WiFi connection on the Premier+ but later switched to Ethernet. The Streaming Sticks are plugged into the HDMI of the TVs and to separate power outlets. The remotes are small but easy to use.

Ease of Use – It took a little bit of adjusting to getting around when flipping channels etc., but we are now fairly efficient at it. Adding/deleting channels is a snap. Each device keeps its own channels apps separately, which can be moved, etc., without effecting other Roku devices.

Customer Service – Have not had to contact.

Features – Content is amazing. There are websites dedicated to Roku channel selections allowing you to filter through the numerous amount. Many are free, some have subscriptions which we avoid, some tie their use to you having a cable provider (isn’t this an oxymoron?). Our mobile devices can be used to look at content or used as a remote. A big benefit is we are now see true 1080P vs the 720P output from the cable company.

Issues/Concerns – We have experienced some buffering on PlayStation Vue and NewsOn but nothing significant. On one of the Streaming Sticks we have experienced some issues with the remote not working at times. We just power down and up and it sorts itself out. This may be an issue with local power brownouts lately affecting the internet modem.

Other – We also looked at the various streaming packages available from certain companies. We decided on PlayStation Vue as we liked their channel selection best. The DVR feature is slick and easy. All content is available through any PC or mobile device as well as well as the Guide. The number of usable HD channels is now more numerous than our previous cable provider. One of the best things is flexibility. If another streaming service comes along, I can try it out. Hardware is also not a big deal to switch should something new come along.

Quality – I give the equipment a high rating. I have one 55” 1080P TV and two smaller 720P TVs. I would highly recommend if you plan on using Roku for 1080P to get something that takes Ethernet. I have good broadband and WiFi but Premier+ just couldn’t cope with the 1080P via WiFi. The 720Ps do just fine on WiFi. I wish the Premier+ had come with 1000 Base-T for the Ethernet vs just 10/100 as I believe this would have eliminated any buffering. Maybe in the future. As far as sound quality it’s on par with cable. I have the Premier+ hooked into my AVR and get great sound through my speakers.

Price – I consider the price very reasonable. My net monthly savings vs the cable TV portion is about $58 which will pay for the equipment in less than 4 months.

Glad we made the change. Between this and switching to Ooma for our landline we are saving many $$$. Very happy camper.

EDIT: 3/26/17 - Last night the unit just died in the middle of watching a Netflix movie. Over the past month we haven't had any issues. I am sending it back for a replacement. I'll keep the 5 star rating for now.

41 people found this helpful

Helpful

BradGunnerSGT

An excellent device, I only have a few nits to pick.

Reviewed in the United States on June 27, 2017

Verified Purchase

I purchased this Roku Premiere+ device for several reasons. We have a Sony Blu-ray player with "smart" TV features that we have used to watch Netflix, Amazon, Hulu, etc content for years. The experience was good, although the apps didn't get updated to support new features very often (but the damn thing would connect to Sony to see if there were updated versions of the app EVERY TIME you started an app, very annoying). The device was getting older and would need to be hard rebooted every few weeks. It got slower and slower. Still great for watching Bluray or DVDs but I felt that we needed an upgrade.

I looked at the cheaper Roku devices (I would rather have purchased a Streaming Stick instead of a hockey-puck device). The main reason for getting this Roku device over the other ones was the built-in ethernet connection. Wifi is great, but I didn't want to eat into our wifi bandwidth when our router is literally 1 foot from the TV. I wanted to plug in directly to the router.

First the Pros: this is a fantastic device. It is quick and the interface looks fresh and modern.

Watching video content is incredibly smooth and videos start mostly instantaneously. There is no sense that the device is buffering content, especially at the beginning of playback. Some devices that I have seen start playing in a heavily degraded resolution and then scale up the resolution after a short period. With the Roku, every frame is HD from start to finish.

The iOS remote app is great. I love how when you go to search for a movie or show, the app switches to a keyboard so you can type much faster than using the arrow keys to select individual letters.

Now the Cons:

The Roku device is an excellent device, but it falls short in a few small areas that would make it perfect if they were corrected.

First, the Bluetooth remote is excellent, but it needs an IR transmitter as well so that you can control the TV power, volume, and input. I hate having to pick up a second remote just to change the volume.

Second, pressing "home" to take the device out of standby should send the signal to the TV to switch to the input for the device. The other devices that I have connected to the TV do this (DirecTV, Bluray, Xbox). We have to pick up another remote and switch the input manually.

Third, the "gobally available watchlist" feature seems to be non-existent. Maybe that was my misconception but I thought that the Roku had a watchlist that you could add content to, and then just pick the source (Netflix, Prime, Hulu, etc) to watch. I have added a few shows to the watchlist (from the Roku search menu), but I can't seem to see where that watchlist is actually found in the interface.

All in all, this was a great purchase and I am loving my Roku!!

11 people found this helpful

Helpful

mom in CO

Cut the cord! Roku has a wonderful interface to Tablo. Strongly recommend hard-wire Ethernet for Live TV.

Reviewed in the United States on December 18, 2017

Verified Purchase

(from dad in Co)
Summary: Wow. We are in the process of "cutting the cord", and we bought three of these (one for each TV) and paired them with a Tablo OTA DVR for Live TV. What an amazing combination. The only snafu was streaming of live TV over WiFi...see details below.

Detail: After installing the Tablo, I installed the three Roku devices. I hard-wired two of them, and one via WiFi. The Rokus perform wonderfully, and the Tablo interface from the Roku is fantastic. You can read my review of the Tablo for more detail on that device, but I found that the Roku does indeed do true Whole Home with the Tablo DVR. This means you can watch a Tablo recording on the Roku in one room, stop that replay, move to another room, and when you select that same Tablo recording from the other Roku it picks up right where you left off. Nice feature, and something I was looking for since I have this with my current DVR setup from which I will soon be cutting the cord.

We were blown away by all the streaming content available (much of it free, like the CW network) with the Roku! Setting up Netflix and Amazon Streaming was a snap (keep your laptop with you!). ven one of our local TV stations has a Roku channel.

And the whole family appreciates that we now have ONE consistent interface from all of our TVs. Previously, we used our BluRay players for streaming, so each TV had a different (crappy) user interface for each streaming service. Now all rooms share one wonderful interface which is light-years ahead of those clunky BluRay streaming interfaces.

The one issue I ran into was the Tablo could not supply Live TV to the Roku at 1080 over WiFi without occasional buffering. It could be my WiFi network, but this did not happen when using hard-wire connections to the Roku. The Tablo/Roku combo had no issues replaying recordings from the Tablo over WiFi. It was just Live TV streaming where I saw this issue, and it was easily rectified with a hard-wire Ethernet connection.

Geek note: My router did not have enough space for all three Rokus, so I am adding a 1GB network switch. The Tablo and three Rokus will be hard-wired to that switch, with the Internet WiFi router connected off to the side. This will allow the Rokus to talk to the Tablo without touching my internet or WiFi gear. For Roku streaming of internet-based content, the switch will hand off to the internet router. But LiveTV traffic will be completely isolated from Internet and WiFi traffic, allowing full HD streaming of Live TV without impacting other internet/wifi traffic. If you are "cutting the cord", you will want to make sure you have a good network in your home to support Live TV this way. It does not matter how fast your Internet connection is when streaming from the Tablo to your Roku. All that matters is the quality of your home Ethernet network.

5 people found this helpful

Helpful

J.D.

Best Priced Streaming Option On The Market

Reviewed in the United States on April 20, 2017

Verified Purchase

I owned an Amazon Fire TV and really enjoyed it until the remote failed. Based on the reviews, remote failures are a common problem.Yes, I can control the Fire TV from my phone, but it is a bit of a hassle considering I need to unlock the phone, etc. So the Fire TV moved to the bedroom and we purchased the Roku Premiere+ Streaming Play...WOW! I love this device! The interface is easy to navigate, it is fast, and I love the ability to search for content (movies or shows) and the Roku return several results from different streaming sites stating the price or if there is a free option. I find it easier to perform this search through the Roku app on my phone, the Roku app also has an integrated remote to control the player. However, one drawback is you have to be on the same wifi network to perform these searches, meaning if I see a movie I'm interested in outside of my home, I cannot pull up the Roku app on my phone and search for availability, which is a bit frustrating. I like the fact it has an ethernet port for a physical connection, as the internet performance is more consistent than a wireless connection. I'm sure the physical connection aids in the streaming of 4K content; however, I do not have a 4K TV. The Point Anywhere Remote is easy to navigate and does not require line of site to work. Additionally, it also incorporates IR Remote capabilities and I can use my Logitech Harmony One Remote with this device (this was a must for me). Although I rarely use the Roku remote, it would be nice if you could customize the shortcut buttons, but this is a small issue.

I have several Apple products and thought my next streaming device would be an Apple TV, but the lack of support for Amazon Prime is a turnoff, along with the inflated price tag. If you are new to streaming or have never tried a Roku, I highly recommend the Premiere+. It offers a lot of features at a highly reasonable price point.

Pros:
Permiere+ is fast and quickly streams content
Menu is simple to navigate
Options to add additional channels/apps
Physical ethernet port
Point anywhere remote w/headphone jake
Compatible with most IR universal remotes including Logitech remotes
Micro SD slot for additional storage
Excellent price point

Cons:
Roku app cannot search for content outside of the network to which it's attached
No optical port
No voice search on remote (must upgrade to Roku Ultra Player)
Cannot customize shortcut buttons

2 people found this helpful

Helpful

Amazon Customer

Roku, you really let me down. First with your network error, then with your technical support.

Reviewed in the United States on January 22, 2017

Verified Purchase

29 people found this helpful

Helpful

artstenn

Early review

Reviewed in the United States on August 27, 2017

Verified Purchase

It's great! Time will tell and I may update. For now, just wanted to post that I use the android Roku app on my android and have zero remote issues. Even better, the ear buds work great on the phone and won't have the AA battery drain that has been reported when using the Roku remote. I also use a Harmony remote which works great with the Roku. I am trying out sling tv with their free promo. I like it. Nice to have History channel again since we cut the cord several years ago.

The Roku was easy to set up. Set up your online account first, makes things much easier. The device responds FAST, night/day difference from my older streamers. The first thing it did when I connected to Internet was update the firmware. Video and audio is awesome and I still have a 1080p tv, not 4k. It sort of threw me off there isn't a power switch! But, it does hibernate after a period of time. Good 'nuff. If a reboot is needed it's done in the system menu. A factory reset can also be done.

I went with the Premiere plus because it has the Ethernet connection. I prefer to stream this way instead of WiFi. Other than that and a couple of minor features the standard Premiere is identical. If you don't mind streaming via WiFi get the less expensive one. No worries about the remote, use the app on your phone for the same features as the Premiere plus remote.

Getting so many more channels than I ever had with xbox and a Sony blu ray. It looks to me at this early "trial" period that it is the Boss.

Helpful

CamJam Cindy

BRING BACK THE ANGRY BIRDS GAME!

Reviewed in the United States on April 3, 2017

Verified Purchase

Last update 4-5-2017: After going back and forth between Roku and Rovio aka Angry Birds on my issue , (I was told to contact Rovio as Roku could not do anything) I received this sad email from Rovio:

Apr 5, 18:04 EEST

Hello there,

thank you for reaching out to us. Unfortunately, we have ended the distribution of our games on Roku platform on the 31st of August 2014. As a result, our games are no longer available on Roku. We hope you get a chance to play the games on another platform.

As long as you have those games installed, they will remain available for you to play, but they can no longer be purchased. We apologize for the inconvenience caused and hope this clarifies things.

Best regards,

Tadeusz
Rovio Support Team

*** So folks, if you still have a working Roku 2 XS or a Roku 3, keep those as all the Angry Birds games work on them. EVEN if you paid for these Angry Birds games, they will NOT carry over to the NEW Roku models even though all the other games you may have purchased for the Roku 2XS or Roku 3 carry over to the NEW Roku models (as mine have) just NOT the Angry Birds games that you got for FREE or purchased. *** I tried.. for my son with Autism, and hoping for LESS clutter. Good thing I still own 4 Roku 2XS's!

UPDATE 4/4/2017:
After a lot of research, I found out that the Angry Birds Game license with ROKU has expired and this game is only found on the original Roku 2XS models now. After further research, I found that I can add a vanity code and PURCHASE Angry Birds Rio and Angry Birds Seasons for $4.99 each. Which I did today. However, these 2 Angry Birds games I purchased (like others I have bought) only show up on my ROKU 2 XS's and not on my Roku Premier + or my Roku Ultra. Very frustrating because the past games I have purchased for my Roku 2XS's all show up on the new Roku Models, but not the Angry Birds Rio or Angry Birds Seasons. **knocking off another star!**
-----
I own 4 Roku 2XS (since 2013) and they've worked great up until Dec. 2016, when now watching a video via Amazon Prime or Youtube or SlingTV, they all now RE-BOOT within 60 minutes when they never had a problem prior to Dec 2016. No fix for this strange problem and it coincidentally seems maybe Roku is forcing us to buy the NEWER models? Regardless, I plunged in and bought 2 replacements for 2 of my Roku 2 XS's.
One the Roku Premier+ and the other a Roku Ultra both via Amazon. Both work great (so far) while watching movies for over 60 minutes, but my only BIG GRIPE is they have taken away the basic ANGRY BIRDS GAME (offered free with the ROKU 2XS) It is not offered free or for purchase at all on the newer ROKU Models! Sure they have the other games we've purchased with the Roku 2XS's now brought over to my new ROKU models as well as some other games for free and for purchase, but my problem is the NEW ROKU MODELS are missing the ANGRY BIRDS GAME. It is just not there for us now. The NEW ROKU models are very capable of handling the basic Angry Birds Game. So why isn't it offered?

My one 13 yr old twin son has Autism. HE LOVES this game! He plays it alone, and the best part is that he PLAYS WITH OTHER FAMILY MEMBERS with this awesome game. I've messaged ROKU via Facebook how this very simple fun family game should be brought back to the NEWER ROKU Models. If the old Roku 2XS's can handle the Angry Birds game, certainly the new Roku Models can.

I can't post my petition link on this issue here with my Amazon review, but maybe others out there can contact ROKU about bringing the Angry Birds Game back to the new ROKU models via email, twitter, or FB on this issue that would be great!

If Roku brings back this FUN FAMILY GAME (even if I have to purchase it) , I will raise my rating stars to 5.

One person found this helpful

Helpful

MikenzCO

Finally everything in one spot, w/Youtube TV fix how to,..

Reviewed in the United States on October 24, 2017

Verified Purchase

Updated 3/14/18 - the only reason we purchased this was so that ALL our streaming sources would be in one place, accessed with just one not several. roku put out press releases last summer stating youtube tv would be on the premiere+ in early Autumn. i thought great and ordered one. next came a press release saying youtube tv was taking longer, late Autumn, then December? then sometime in 2018. finally starting in february the channel popped up on the roku. i was excited, until we tried to watch.

at first i thought it was us but after much testing found it wasn't unless the roku itself was bad, it wasn't either. so searched online thought maybe a bug as it was newly released but found nothing. i checked daily for the next couple of weeks and found nothing still? curious so i finally reached out to roku, omg what a horrible customer service experience. try to be nice, polite and get a cold brick wall in return. the only thing they cared about was my contact information. immediately after that the csr told me in the next sentence it was not them contact youtube and i was then disconnected! i did contact youtube, spoke with several people. the issue was bumped up to their 'engineer team.'
they said they were aware of the problem and were working on it but nothing more.

i heard nothing then for two weeks. i attempted to post in a number of forums for help. THEN finally i got reply from someone with the same bug and told me the problem and how to fix, sort of. you see the premiere+ doesn't like HDR. while some channels play well with the roku not all and not youtube tv. we have a 4k hdr set so when

**the roku auto detects and it sees the hdr capablity, that is what needs to change for youtube tv. go into the roku settings and under display pick whatever type you have but choose the one without the HDR. apply that and then your youtube tv will stream perfectly without video problems. for any other roku channel if you want HDR you'll have to go in and change that every time until they fixi the software bug.

As for the roku in general if you want as we did, everything in one spot then this is the way to go. no other device currently out gives you all the streaming sources on one device. using the roku remote is simple. it feels like a well built television remote. the gui menu layout is simple to navigate. there are no fans like as in older models so it is silent to use. the hardware is rock solid. the software is a work in progress but i am happy with how things work now. you can add a micro sd card if you want but i have never once made use of the one i put in at the outset.

overall i do like this and would have given it five stars but for the one of the worst customer service experiences i've ever had. thankfully the roku is built well enough none of us should have reason to ever contact them.

2 people found this helpful

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