Amazon.com: Customer reviews: Netatmo Welcome, The New Security Camera

There are 0 reviews and 0 ratings from the United States

Montse

Calidad y fiabilidad

Reviewed in Spain on June 26, 2018

He probado otras marcas pero al final me quedo con esta, los motivos son:
- calidad del producto, aluminio para disipar mejor el calor y la incorporación de luz potente.
- facilidad de instalarla en la pared como la app y gran cobertura wifi.
- fiabilidad, no he tenido ningún bloqueo del sistema en el año de uso en vivienda situada en el Pirineo dobde el contraste térmico es fuerte.
- precisión de enfoque pasando automáticamente del día a la noche.
- calidad de imagen y posibilidad de descargar vídeos ordenados cronológicamente.
- Reconocimientos de animales, personas y coches.
- Atención al cliente, los llame para consultar una duda y me atendieron perfecto.

Esta es mi experiencia con esta cámara.

9 people found this helpful

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Christophe of Aus

Best security camera from Europe

Reviewed in Australia on June 30, 2021

Verified Purchase

Easy to set up with QR codes. It found my wi-fi and I was up and running in ten minutes. It's good that it records events during the night when my wi-fi is off. Over all very happy.

Miss J.

Amazing device, love it, but............

Reviewed in the United Kingdom on January 2, 2017

Verified Purchase

Update 21/01/2017
Well thanks to Netatmo support for sorting out my issue. In particular Florian who is very professional and a huge help. I now know what it is like to have a perfectly functioning device that stays connected and is working brilliantly. No disconnections, all correct notifications and generally just awesome. My home feels much more secure. Thanks for standing by your products Netatmo. folks grab one, when they work they are superb. Back to 5 stars.

Update 10/1/17

Unfortunately this is now a one star product. Constantly disconnects losing the live stream. This means I lose notifications. It is only fixed by a restart. Unfortunately today I missed the neighbours mailbox being vandalised as the camera went down immediately after a restart and as I was not home to do it again it stayed disconnected all day. My welcome is wonderful but this camera is just an expensive wall ornament. Really unhappy. Netatmo just don't answer and when they do it is a week later and of no help at all. Too many faults like this in the forums for it to be anything but a bad fault or bug.

Original review

I ordered this from Amazon (wife account) and had it shipped to New Zealand via my in laws. It is available in Australia but not NZ yet. It arrived perfectly packaged and really quickly. I had been waiting a year for this camera and could not get my hands on it fast enough. I had an electrician in to run a 240 volt wire to the position on the wall I wanted it mounted. All my existing fittings hang from the eves and this must be mounted on a vertical wall. I watched the install video provided by Netatmo on you tube. I strongly suggest doing that as it is very clear and well made. The instructions in the box are pretty ordinary. I hardly referred to those.

Anyway mounting it was pretty straight forward. Took about an hour. The only issue is I have a brick house and the bricks have a wave surface so getting it to mount of a reasonably flat bit took a little longer. The wiring can be a touch hard to get in behind the base as you twist it into place but all in all it's a clever way to mount with very little difficulty.

I then powered it on (took a few moments to power up which had me with my heart in my mouth briefly as I expected an immediate start). From there I just ensured I was connected to the network AP I wanted the camera to connect to and followed the app. I later set up dropbox and FTP to mirror the settings in my Netatmo Welcome camera. Incredibly easy and it was filming me in seconds. The next step was to set up the alert zones using the four available. Pretty easy and efficient however they can only be rectangular or square (regular shapes) and don't go down as small as I'd like to focus on say just the mailbox in one zone. Not really a big deal though. I have found that I had to keep windows that were inside alert zones and reflected car lights at night out of the zone or it would register a car. My zones extend down the driveway to just short of the footpath. I have to say that it performs flawlessly in terms of identifying cars, humans and animals. our two cats are being picked up everytime without fail. It has been interesting to see where they sneak off to at night. The floodlight comes on for cars and humans but I leave it off with animals. The picture is arguably better with it off at night but I like it to make anyone walking on the property think twice as they get flooded in light, hence it is on for anything not an animal.

The footage on the live feed is crisp and clear but sometimes as it starts to buffer or begin playing it can get very pixelated. The FTP transfers and those on the SD card and dropbox are super super clear though. Amazing quality. Its an outstanding device and I would buy one again. I find myself sitting watching the live feed far too often. There is one MAJOY issue though that has to be worked out and soon. It is even answered in the help section of the Netatmo website which seems odd. Just fix it Netatmo.

That issue is that twice a day, without fail, normally as we go from dawn to daylight or daylight to dusk the live feed gets stuck. It either just goes black or freezes on the last image updated. Huge issue! I can't change settings or flick the floodlight on or anything in an attempt get it back online. The only I can do is view the captured videos in the timeline. Obviously if it does this while I am away at work or on holiday and I am not at home to switch it off at its power source and then back on again it is a complete waste of space. I have a work around to fix while I am away in that today I installed a Wemo light switch that I can turn on and off remotely. That allows me to reboot the Presence when at work etc.

When in this state it doesn't even register movement, of anything!. Basically when I get up in the morning and before dusk I have to "fix it" and power it off then back on. The onetime in the four days it has been going that it didn't fail going into night (first day) the IR LED's failed to come on. Hmmmm.

I have complete faith that Netatmo will fix this so therefore still love the Presence and would recommend it to anyone. I have the Welcome and it's been superb and I will get a Home Coach as soon as I can. But be aware, the camera does have this quite bad issue.....for now.

I will update the review once Netatmo fix this issue. Just FYI, I have high speed broadband, really strong wifi (there presence runs off an extender that is full strength signal in and out which I installed just to make sure the Camera had the best signal). I know NZ is a long way away from any servers Netatmo run but the Welcome runs perfectly and is sold here, as is the Presence is Aussie. Basically it isa camera issue, not my setup. Netatmo Forums document it as well. Still love it though :)

Thanks Lance M

5 people found this helpful

Gaëtan

Bonne caméra

Reviewed in France on September 23, 2019

Verified Purchase

Très bonne caméra .
Marche très bien.
Très efficace.
Je conseille.

One person found this helpful

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Justus W

Zuverlässig und leicht zu bedienen

Reviewed in Germany on March 28, 2019

Verified Purchase

Gute Kamera, fällt nicht auf und die APP ist recht einfach zu verstehen. Man kann bei Tieren Personen und oder Fahrzeugen den Alarm oder sogar die Aufzeichnung ausschalten. Schade das sie keine Gesichts/Personenerkennung hat, so bimmelt immer mein Handy wenn ich nach Hause komme.

3 people found this helpful

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Carlo Emilio Quaglia

Ottima come sempre

Reviewed in Italy on January 9, 2022

Verified Purchase

È la quinta telecamera Netatmo che acquisto, la quarta presence, nell’arco di 2 anni, mi sono sempre trovato benissimo! Solo una non ha proprio mai funzionato, sostituita da Amazon senza problemi.
Leggo tante recensioni negative, siete sicuri che non sia la vostra connessione Wi-Fi / internet a non essere adeguata? Io Alice fibra mista, router fritzbox, mai avuto nessun problema di disconnessioni o altro. Senza alcun ripetitore, villetta a schiera in 3 livelli con telecamere su ogni livello e su diversi lati con router installato al centro dell’abitazione .
L’ultima presence nello specifico acquistata su Amazon warehouse ad un prezzo ancor più conveniente di quando comprai le altre durante i vari black Friday durante gli anni, questa prova di sd card, ma con 5 euro acquistata una Kingston con prestazioni adeguate, contanti anche questa spesa rimane sempre la più conveniente mai acquistata, era nuova a mio parere!
Molto soddisfatto su ogni fronte

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R

Great camera, only few additional costs!

Reviewed in the United Kingdom on December 5, 2019

Verified Purchase

I've had 2 of these cameras, front and rear of house, for 2 and a half years, they are very solid, and heavy. I've had a few of issues/frustrations in that time but would re-purchase if they went kaput completely, even with my 4* review, as I'll discuss. Frustrations have mainly been due to wifi - not the fault of the cameras. Aside from wifi, the problem I had with my front camera (it stopped recording) turned out to be the memory card giving up. This took a little while to work out - turning on off on off etc, troubleshooting over the net. The card was 8GB when I removed it (easily done) - it had become defective due to use. I live on a busy street. I bought a 32GB card, applied the recommended super lube (tracked down in the states) and refitted, it worked again immediately.

I think I'm on to my 3rd 32GB card for this busy camera - I don't find that an issue - it's still cheaper than being bound to a monthly cost. I don't need to link with Dropbox (free version) to store video like I did initially. The 32GB card easily stores a week's worth of video for me to scroll through on the App. I deleted Dropbox. This front camera is reliable due to a strong my wifi signal, and beside the main router. I have captured all sorts outside, video of my car being ransacked, my security light making someone think twice from trying my car door handle, someone taking a pee at my front door (unbelievable I know), these incidents being at night and difficult to identify people due to the hoody uniforms and grainy picture quality - you only really get an idea of what is going on with the night vision, a policeman told me you would need to spend £1000s to get decent night vision. I'm sure some night video content is not captured, and sometimes there is lag, so a video does not fully capture a person's journey in/out of shot. To be fair, these are instances outside of my garden, but has been frustrating at times, e.g. camera might capture someone get out of a car on the street, but does not capture them later when leaving. In daylight I captured someone pinching a child car seat that I'd left at my front door to dry in the sun after washing. I took a screenshot of the person (great daytime quality when people are close to camera) and went door-to-door with a pic to find the person as the police were not helpful. I found the culprit and got my seat back.

My rear camera is hit and miss due to my wifi. I installed additional boosters for wifi but these are still hit and miss at the rear of my property. I do have spells of wondering what I'm missing, sometimes I'll get motion updates, sometimes not. Most frustrating when I have walked in front of the camera and there is nothing captured, or a week without an update. This is not the fault of the camera - I have Virgin Broadband for info, 2x boosters are Belkin. I have had to re-scan the system's barcode for this camera the most to re-link it to the internet, not ideal going up a ladder. I still use the 8GB memory card in this camera, I have had zero problems with that card - although it is not kept too busy, even when things appear to be fully working. Most frustrating with this rear camera and the wifi problem is that my live stream is generally most likely not working - my front camera is however very reliable for live streaming. I have noticed the rear camera functions better when the kids are not using Netflix etc. So ultimately the camera can't be blamed for another providers hit and miss wifi signals!

Camera install is easy, I don't do anything electrical, can't change a plug for instance, yet installing the cameras was easy - I just followed the YouTube video, I am a confident DIYer though. I already have other fllodlights so I keep the floodlight feature turned off on my cameras so can't comment on that. The sound feature is good - my driveway is 12 metres and you can just make out bits of conversation if cars are not driving past at the same time, in the immediate area of the camera the sound is perfect, and has been very useful. The App is great, I have the cameras set to pick up people, rather than cars/animals/motion, just to save video space. I find myself scrolling through the App across the day, easy to use, and this has improved over time also with updates. Best of all there are no monthly fees, I'd purchase again.

2 people found this helpful

Carine Besson Rabattu

Qualité moyenne

Reviewed in France on June 25, 2023

Verified Purchase

Tombe souvent en panne. J’ai dû le faire réparer à plusieurs reprises et la qualité du son est médiocre. Le prix n’est pas justifié.

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Ronald Jäger

Video Aussenkamera

Reviewed in Germany on November 30, 2023

Verified Purchase

In der Bedienungsanleitung war die Montage und das einrichten der App sehr gut beschrieben auch die Anlieferung von Deutschland nach korsika war schnell! Die Aufnahmequalität der Kamera ist gut allerdings abhängig von dem WLAN Signal !

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Fernando

Su funcionamiento es muy bueno

Reviewed in Spain on August 1, 2018

Verified Purchase

Funciona muy bien y me detecta con bastante precisión personas, animales y coches. La Luz es bastante potente e ilumina bien. Si la quieres utilizar como luz de "Farola" incluso su intensidad puede ser molesta, pero es fácilmente programable el regulador de intensidad.
La primera cámara que instalé no fue complicada (hay vídeos que te lo muestran), pero si suele ser algo laboriosa sobre todo si la instalas en altura.
La configuración necesita un wifi con buena señal, esto es primordial. Hasta que no compré repetidores de señal que me garantizaran muy buena calidad de señal, el producto no se configuraba bien. Por tanto recomiendo que en su ubicación se tenga la señal de wifi con todas las rayitas.
El aspecto y calidad del producto es muy alta y se refleja en su precio.
Aunque su precio es alto, se puede encontrar de vez en cuando algo más barato, lo cual se nota cuando quieres instalar varias unidades.
Lo único negativo que veo es que no muestra en tiempo real lo que capta. Tarda unos 7-10 segundos en procesar las imágenes. En este sentido he visto que si usas la App de Casa de Apple el Gap es mucho menor, seguramente porque no tiene que realizar detecciones de persona-animal-coche como con la App específica.
En cuanto a la App específica es buena y bastante intuitiva.

4 people found this helpful

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