Amazon.com: Customer reviews: Anker AK-A2512011 Fast Wireless Charger PowerTouch 10 for USB for Smartphones

Top positive review

Charging pad today, that can be used in the future.

Reviewed in the United States on May 2, 2017

I just purchased a galaxy S7 Edge and wanted to take advantage of the wireless charging feature so I figured I would purchase this Qi charging pad. I opted for this one as opposed to the Samsung pad for several reasons:

1. USB-C is the future so might as well get something you can use in the future with other phones; and this pad uses that connection (cable is included)
2. Fast charging compatible (use the adapter that came with the phone to get full charging speed)
3. Works with the case I have on it (currently using the Spigen Neo Hybrid Crystal case, which is relatively thick)
4. Fast charging time (many people complained that the Samsung pad was taking too long)
5. Under-glow blue LED can be turned off (I am not bothered by this light as it is NOT obnoxious, but its a nice feature to have incase I want to turn it off)
6. Light goes from pulsating (while charging) to solid (when fully charged)

Great product that can be used in the future as everything is slowly going towards USB-C and wireless charging!

Top critical review

Critical reviews›

Charlene & Family

disappointed

Reviewed in the United States on June 29, 2017

just got around to returning it n but my window is closed. works sporadically for me. it's basically unusable because you can't rely on it charging every time

Update-
Just realized i had already reviewed this product and gave it a 1. Now things are even worse. I just realized that this cord has been destroying my USB outlets now to include the ones on my computer

259 total ratings, 233 with reviews

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From the United States

Minal P.

Charging pad today, that can be used in the future.

Reviewed in the United States on May 2, 2017

Reviewed in the United States on June 29, 2017

Verified Purchase

Helpful

ana

Cell Phone: Samsung galaxy S6 Positive: Cheap, ...

Reviewed in the United States on May 20, 2017

Verified Purchase

I'm updating my review from 2 stars to 4 on the excellent customer service anker has given me. Very responsive with e mails, tried problem solving and gave me the customer service that one rarely gets these days from a major company and I appreciate it.
Cell Phone: Samsung galaxy S6
Positive: Cheap, works kinda, respectable brand
Cons: This charger requires you to put the phone down on it on an exact location. A little to the left or right and no charging. I tried with and without the case same result. Besides that you need the fast charger because it only comes with a usb cord, which is no big deal since i already have the anker fast charger. Just wish the charging area was not so exact, scared if i put it down for the night it might be charged in the morning Anker Fast Wireless Charger, PowerTouch 10 with USB-C for Galaxy Note 5, S7/S7 edge/S6/S6 edge/S6 edge+, Nexus 4/5/6/7, LG G3 and Other Qi-Enabled Devices

Helpful

Nach Most

If you own a phone with a case, move on.

Reviewed in the United States on March 10, 2017

Verified Purchase

The thing doesn't work if you have even the thinnest case on it. Any person who has a phone that has this capability and doesn't have a case on it is nuts. so making a product that has a poor magnetic charge is silly.

I called the company, and they refunded me the money. It is why they got even 3 stars. At that point, I opened it up and found 3 distinct design flaws. One the rubber on top is either too thick or too dense. Also, the magnet is set at the bottom of the inside instead of at the top. It is also not set flat, but on an angle. Once I removed the rubber top, raised & evened out the magnet internally, the charger works great.

5 people found this helpful

Helpful

Jason C. Taylor

Anker Fast Wireless Does NOT work well with Samsung S6 with or without a case

Reviewed in the United States on May 25, 2017

Verified Purchase

The Anker Fast Wireless Charger does not work well with the Samsung S6 phone. I've tried with the case and failed to find a spot where the charger would work. After taking off the case, I generally have to fiddle with it for a few minutes to find the sweet spot to get it to charge. When I have successfully gotten it to charge, I have not particularly noticed any appreciable speed-up in charging, but the times I've tried, my battery wasn't particularly low.
I have two other wireless chargers, both of which will charge my S6 with the case on. My oldest one, a JETech, isn't too choosy about where I put my phone. It'll light up and start charging right away and it's fairly fast. I have a iHome alarm clock with a wireless charger built into the top. This one is a touch picker about where I put my phone, but I can always get the right spot by my third try. Not so the Anker. I really like the other Anker devices that I have, but not this one. If I hadn't thrown the box away, I'd return it.
I'll probably upgrade my phone to an S8 within 6 months, so I'll probably box it up and see if it works better with a newer phone.

One person found this helpful

Helpful

L. Sheldon Clark

Simply excellent execution of a basic product.

Reviewed in the United States on September 28, 2017

Verified Purchase

Works great! It charges my iPhone 8 even through a pretty robust Anker case, and even with a steel button behind the case for my magnetic car mount. It’s a little frustrating that it needs a higher than usual power source to charge the iPhone 8 consistently, but that’s not Anker’s fault.

The blue indicator lights are just bright enough to be seen, and do a good job showing that your phone is in the right place (much more important when charging through a case).

The included 3 foot usb a to usb c cable works well and is thin and flexible enough to make positioning the charger easy. The charger itself is just heavy enough to stay in place (the nonslip ring on the bottom helps) without being hard to shove around if you need to make room.

The nonstick surface on top does attract dust, but it also keeps your phone in place. Even with casual cat traffic in the area.

Helpful

Shrek

A good universal wireless charger

Reviewed in the United States on May 23, 2017

Verified Purchase

I really like this charger. It has a nice rubber top surface so your device will stay still when charging, and an ambient light around the base, which can be disabled. It’s a lot bigger than it looks in the pictures, measuring about 3.5 inches in diameter. There are blue lights around the base which can fortunately be disabled. I use this charger primarily with my Moto 360 and it charges well. I also tested it on my old Galaxy S6 and it worked fine. I recently picked up a wireless charging shell for my Moto z and it works just fine. It will also work with the iPhone 8, 8+ and X. You have to make sure your device is centered on the pad, and there aren't any magnets to help you align it. Having a USB-C port on the back is nice, since I also charge my phone and laptop via USB-C, and I only have to bring one cable. I wish they included a wall plug in the box or a longer USB-C cable. As for the "fast charging" that is advertised with this, you'll need a Qualcomm quick charger 2.0/3.0 compatible wall plug in order to get fast charging, which are sold by Anker as well as other companies. Overall, I would say this is a better buy than other wireless chargers from Samsung. It will charge your phone almost as fast, its compact and lightweight, and minimal. Just make sure your device supports wireless charging.

One person found this helpful

Helpful

Virs

Does not charge through 3 different cases that i tried.

Reviewed in the United States on June 19, 2017

Verified Purchase

This charger does not charge my S8/S8+ through samsung original clear view or led wallet case. I have other chargers which are 2 years old and they still charge the phone. The phone also needs to be repositioned multiple times and any slight misplacement causes the charging to stop. The blue chargning light ring is at the bottom of the base so you cannot even see if the phone is chargning or not at a glance. I was planning to return it but turns out my return window expired yesterday . So I am stuck with this now.

Helpful

VerticalShine

Does not work with cases - Great customer service though!

Reviewed in the United States on May 23, 2017

Verified Purchase

Edit: I am updating my review from 2 to 4 stars based on Anker's excellent customer service.

They contacted me and explained that since this charger is single coiled, any distance caused by a case would reduce the charging capabilities. I was also offered a wired Quick Charge 3.0 charger for free as an apology for the PowerTouch 10 not working up to expectations. It's important to note that I did not contact them initially and I did not request any compensation. They were extremely friendly and professional throughout the entire process. While this specific product did not work well for me, I would not hesitate to buy other Anker products in the future.

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I was unable to get my phones charging on the PowerTouch 10 while they were in their cases. Tested two Samsung Galaxy S7 Edges with Speck and Spigen cases, and a Galaxy S7 with a generic wallet type case. The same phones with cases charged without any problems when using the Samsung Fast Wireless Charger and a Spigen Wireless Charger.

Helpful

Tech Guy

Registration issues

Reviewed in the United States on June 14, 2017

Verified Purchase

I haven't even had it a month yet. When I first got it, my Galaxy S7 would register quickly and charge effectively. Now I can barely get it to recognize my phone and start charging at all. I have to keep moving the phone around until it finally lights up.

I've looked at some of the responses to similar complaints where they suggest placing the phone a specific way, but it doesn't help. The Samsung branded chargers work almost 100% of the time when I place my phone down, this one barely does anymore.

Update: Anker sent a replacement unit and this one has been working very well. Sometimes I have to adjust the placement of my phone for it to recognize it, but so far it has connected every time. The Samsung branded wireless chargers still do a quicker job of connecting with my GS7, but the replacement Anker puck is doing the job as well.

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