Amazon.com: Customer reviews: Canary and Flex - Starter Pack - (1 Canary Security Unit and 1 Flex Security Unit)

Top positive review

Peace of mind through quality technology

Reviewed in the United States on August 24, 2018

Design, materials and build quality are exceptional. Setup was painless and picture quality is excellent. Canary's mobil software is intuitive and easy to use. I am looking forward on adding more flex units.

Top critical review

Critical reviews›

Susan S.

It worked fine when I first bought it

Reviewed in the United States on September 28, 2017

Don't bother this thing stinks. It worked fine when I first bought it, but they are continuosly "upgrading" the software and everytime they do it you get less coverage and useless data. The reason they keep changing the software is they want to migrate you to a $9.99 p/month plan that only works when you are out of the house (and BTW it logs me in and out of the house multiple times an hour even if I have not moved from my desk)
This is a scam, they sell you a camera that you can access only through their server and promise you a free 10 minute video every time there is an event that you can view for 12 hours. They say you can upgrade for a fee the ability to acess that video for 30 days instead of 12 hours. I was fine with that. For the past 2 months I get 3 or 4 copies of the same useless 1 minute videos. Now I am told I need to subscribe to the "service" to get the videos but they will only record videos when everyone is out of the house. I am using the camera to monitor activity inside my home of an elderly pet with health issues. It is now useless.

15 people found this helpful

51 total ratings, 35 with reviews

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From the United States

One4Truth

Peace of mind through quality technology

Reviewed in the United States on August 24, 2018

Style: Combo Works with AlexaColor: BlackVerified Purchase

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Gigi Sings

Pretty good - just needs a 2 way speaker/mic and a sleep mode instead of forced black/white night mode (day sleeper)

Reviewed in the United States on March 20, 2017

Style: ComboColor: BlackVerified Purchase

I reviewed a BUNCH of other systems and this was the one that had the most features, easiest setup/expansion, and features I needed. I only wish it had 2 way audio so I could use it at my front door and speak to whomever was there, when needed. Otherwise, I'd give it 5 stars.
I have had it hooked up (literally took about 15 minutes (2 canary's) to unpack, plug in and download the app (it walks you through everything). I have mine set to sensitive because one of the things I'm trying to figure out is which of my pets is making a mess and until I figure it out, I choose to be notified on EVERY activation. It's kind of interesting. My pets usually lay around when I'm home, but it's neat to watch them being active when I'm not home. :-)
They are in color except when in night mode. I wish night mode didn't mean black and white, but meant sleep mode instead and if enough light is present, the camera can be in color instead of forced to black/white. I'm a day sleeper so it's plenty bright but still records events in black/white since it's in sleep mode. I'll be manually changing it to home/away during sleep and see how that works instead. You can even pre-set it to when you want it in sleep mode and this is great if you keep a normal schedule, which I do not.
The flex is very flexible. I can point it up/down/side, etc and adjust it as needed. The all in one and flex are both pretty small and unobtrusive so it just looks like a small air purifier to someone who may not know what it is. I'm looking forward to when I have company in a few weeks and wonder if they will even notice.
The more units (up to 4) you have, the less 'free' time you've got to view the material. I only have 2 units and can view things up to 12 hours later. I planned to see how these worked and add 1-2 more but it cuts into the time unless I want to pay a subscription. So far, I haven't seen any perk to paying the subscription, but, it's still new and I'm playing with it.
I'm happily surprised with the quality of video, audio too and zoom as well. I think it's worth it.

27 people found this helpful

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Susan S.

It worked fine when I first bought it

Reviewed in the United States on September 28, 2017

Style: ComboColor: BlackVerified Purchase

15 people found this helpful

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Angel

... certain videos you have to pay a membership it’s stupid but picture quality is great

Reviewed in the United States on May 13, 2018

Style: Combo Works with AlexaColor: BlackVerified Purchase

They don’t put it in the info if you want the cloud to save certain videos you have to pay a membership it’s stupid but picture quality is great!!

One person found this helpful

Helpful

Tom Rhoads

Great Way to Get Familiar with Canary

Reviewed in the United States on June 4, 2018

Style: Combo Works with AlexaColor: BlackVerified Purchase

I think the Canary products work great. I still get false positives from my dog and my Roomba, but at least I get alerts on motion. The rechargeable wireless camera works great, but you need really strong WiFi signal for it to work properly. It ties in with my Amazon Echo and FireTV so I can monitor a room from voice commands.

2 people found this helpful

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Tony

Great Product! No real installation

Reviewed in the United States on April 26, 2018

Style: Combo Works with AlexaColor: BlackVerified Purchase

Great Product! No real installation, other than putting the App on your phone. Very simple, portable and reliable. I would suggest to go ahead and buy the "cloud" memory for a year. It is MUCH cheaper than a monitored service you would have to pay for on a monthly subscription that is impossible to get out of the contract. Perfect for me.

2 people found this helpful

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zag

Latency is very high

Reviewed in the United States on May 8, 2018

Style: Combo Works with AlexaColor: BlackVerified Purchase

I really did want to love this product.
It’s such a wonderful idea and to give the company credit, the packaging is superb and the build of the products is 8/10 (there are some seems that are uneven and misconnected, and some parts are plastic that i think could’ve been aluminum).
Unfortunately, the products have tremendous latency when connecting to view live. It’s very odd. I have $25 competitor camera, Wyze, and there is almost no latency; I also have the Yi home.
The two larger companies of whom I own their cameras, Ring and Canary, have tremendous lag time to view their cameras live. This is a by issue for me.
They also miss some of the beginning of motion events.
The canary cameras, although sold as 1080P, have low quality images (esp. in contrast with the Wyze); grainy and difficult to ascertain personal characteristics unless they are right in front of the camera.
The free services are okay - 1 day of event recording for free.
It’s annoying that two way talk and other features require $10 a month. These are basic features of the hardware. Why disable them?
For perspective, my internet speed down is 250mbps and at the devices the speed is 150mbps. I’ve tried them directly next to the router with no difference. I know it’s the canary product because the other cameras I have have no issues.
Lastly, although the canary monitors air quality, it doesn’t define its measurement in any useful way - ppm, particulates that are high or low, etc. It’s just a unitless measure of normal to abnormal.

19 people found this helpful

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FWR3

Battery life detracts

Reviewed in the United States on November 13, 2019

Style: Combo Works with AlexaColor: BlackVerified Purchase

Canary Flex in my experience is a quality product in most respects. I originally had it installed indoors. For less than a month it is doing its job on a protected porch under warm to very warm temperatures and relatively high humidity. Installation was a breeze, as was installation of the optional mount. Picture quality (day and night) is great, sensitivity is very good and masking helps reduce unnecessary alarms. Because i thought battery life over an extended period to be questionable, i installed the flex with an aftermarket extension cord and routed the wire to an indoor location where I remote wifi charging is possible. That arrangement works well. I was unpleasantly surprised about battery life. The first charge lasted about 10 days, the second less than a week. Under these conditions the flex does not appear to be suited to outside battery operation without the ability to conveniently recharge the battery with relative frequency. Using the flex in my situation without remote wifi switch charging would prove ineffective and ultimately useless.

Nov. 30, 2019
From 100% charge to 10% low battery warning in only 4 days!

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Ultra Glide

Terrible Support Terrible product

Reviewed in the United States on January 21, 2020

Style: Combo Works with AlexaColor: BlackVerified Purchase

If I could give them a negative 100 I would. Time for a class action suit. This company has no phone number, that should have been my first clue. When you submit a ticket they ask one question at a time and drag the problem hoping you give up. The Flex WIFI range is horrible. It constantly drops the connection and Canary blame it on your network. All other devices on my network are performing as expected except Canary's. I have asked they call me and they refused. I have had a dead flex for over two weeks and they still are not honoring their warranty. This is not a security system you can depend on. 30 alarms for rain, squirrels recognized as human make this unusable.

Helpful

Aramesh

Offline

Reviewed in the United States on May 13, 2019

Style: Combo Works with AlexaColor: BlackVerified Purchase

Unfortunately, the camera keeps going offline and it requires too many rebootings. I have purchased wifi booster and it still goes offline on regular bases.

2 people found this helpful

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