Top positive review
5.0 out of 5 starsGreat construction and learning toy. If you are having problems building, here are tips.
Reviewed in the United States on January 28, 2018
So this kit was fun to assemble and easier to put together (fewer parts, less time) than the other, bigger sets.
MAX's personality and the learning aspects of his programming show that the company is evolving an already great line of robot toys to be more interactive and fun for the kids it's designed for.
A lot of of folks sound as if they are getting frustrated putting him together, and I admit sometimes it's easy to get screw lengths confused or parts stuck or broken. Here are a few tips:
1. Sort all the different screws and nuts in something like an empty egg carton. Each instruction has a scale picture of the screw you need, so go find out what sizes each screw is and write it down. This saves hunting the bag or a pile of parts spread on a table
2. I suggest this if you think your Max is broken (grinding noise and no movement): take out all the parts that have wires and hook them up like the diagram in blue section of the manual says to the brain. Max will do a self test and let you know if there are any electronic problems. If there are, do a memory wipe in the PC update software (it's a checkbox on the software page) and update again. If all the electronics work, double check your instructions (I bought a second, used set from Amazon, and it was partly assembled. The person had left the hub out of the wheels, so the wheels would freely spin and the motor would spin but not turn the wheel. I bet this happens a lot)
3. Before returning, there is a great forum you can find with your favorite search engine. Join the forum with Tapatalk and then post your question or do a search. They've sold a lot of this guy, and your problems have already happened and been solved for other folks in that forum. (But please remember these people don't work for the company, they're just helpful people like me. :) )
4. Contact SpinMaster Tech support if you think you have something broken or are stuck. The people are friendly and will send parts if they are missing.