Top critical review
1.0 out of 5 starsConnection problems, app issues and customer service sucks
Reviewed in the United States on January 28, 2024
The strap performs well when it is working. However as others have reported, sometimes it is IMPOSSIBLE to connect. Also they have two apps, Flow and Beat. The Flow app is good for documenting workouts, real time monitoring, showing average and max heart rate, but doesn't have a real time graph. The Beat app has a kind of funky but usable real time graph but doesn't display the average and max heart rates. Why the frick can't they have one app that combines all the features!!? And I don't want to say that some of the UI functioning is stupid but some of the UI functioning is stupid lol. Also the saved data in either app is supposed to shared by both apps but that's a crap shoot. Oftentimes the Flow app won't pick up workouts initiated in the Beat app and vice-versa. On top of that I want to make changes in my profile but it appears they screwed up my authentication and NOW their password reset link won't send a link to my email. They used to have phone support but they dropped that and went to live chat, dropped that and went to strictly chatbots that are wholly unresponsive. I can only guess that they are overrun with support issues and are on the run because they can't deal with them all. Some time back I purchased an Ignite watch from them and had issues with its functionality. At that time I called their support in Finland and they could not resolve them and as I recall tacitly acknowledge that there was nothing that they could do so I returned it. I highly recommend checking out the complaint blogs.. trustpilot etc., and reading the negative reviews before buying any of their products. I've been through all the blogs and find many other users experiencing the same issues that I'm having and they come to no resolve. They need to fire the CIO and replace the coders.
