Amazon.com: Customer reviews: Delonghi EC685.M DEDICA 15-Bar Pump Espresso Machine Coffee Maker, Stainless Steel, 220 Volts (Not for USA

Top positive review

Great machine for the size!

Reviewed in the United States on April 13, 2020

So quiet - love this machine. This is our second one: the first one lasted about 2 years, but we did not descale it at all. By the time we realized the problem, it was too late to save. We got another one because of the quietness of the first one. Easy to use.

2 people found this helpful

Top critical review

Critical reviews›

Javaun Garcia

Nope

Reviewed in the United States on February 23, 2021

This product was defective when it was delivered. The return/exchange process was been more difficult.

16,208 total ratings, 5,630 with reviews

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From the United States

Maria

Great machine for the size!

Reviewed in the United States on April 13, 2020

Verified Purchase

2 people found this helpful

Helpful

msb

perfect coffee!

Reviewed in the United States on November 23, 2020

Verified Purchase

This espresso maker is super--easy to use, efficient and elegant design, and clear control panel.

One person found this helpful

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tio

Good not great but not bad at all.

Reviewed in the United States on January 27, 2021

Just bought this from BBB and it’s fine.
Had an EC701 for 14years till it started leaking and could not find parts to fix it.

Pros: ease of use, programmable (EC 701 was manual and had to make sure you were there to stop the brewing), nice smallish foot print.

Cons: the filters are pressurized (what gives DeLonghi?) (waiting on my non pressurized filter)

I am using an OXO burr grinder (love it) to grind my beans.

After my first brew I was like, oh no; I made a mistake. I nerd’d out on reviews and YouTube. The crema was so so. (EC 701 crema was on point no matter what)
After few brews I have it dialed in.

I grind my beans on and in between 2 and 3 in the fine area of the dial on the grinder, my first brew was on the 1 setting (finest) in the fine area and the grind setting.

With the grind dialed in and not tamping to much the crema and flavor improved.

As soon as my non-pressurized filter comes in I’ll update this.

Will add the Rancilio steam wand after the warranty is up ( I don’t steam that much unless somebody wants a cappuccino).

So not five stars yet till I see how it performs with a non-pressurized filter.

I would buy this again and any negative reviews of machine not working (read the owners manual) can be fixed by customer support.

One person found this helpful

Helpful

Suburb guy

220 Volt? Most kitchen don't have 220 Volt.

Reviewed in the United States on December 21, 2017

220 Volt? Most kitchen don't have 220 Volt.

2 people found this helpful

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Javaun Garcia

Nope

Reviewed in the United States on February 23, 2021

Verified Purchase

This product was defective when it was delivered. The return/exchange process was been more difficult.

Helpful

John Metz

Picked the wrong stock number. Picked a European product for USA customers.

Reviewed in the United States on December 7, 2019

This was a European product. The electrical plug would not fit a USA socket. Not useable in this country.

One person found this helpful

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From other countries

Ronald L.

Good customer service from LBY

Reviewed in Singapore on May 24, 2022

Verified Purchase

I bought the machine from LBY thinking that it would come with the Singapore/UK plug. Upon arrival, I realized it comes with the EU plug and the warranty is not valid in Singapore.

Contacted the seller and they refunded $10 to get a adapter plug and offered to cover repairs up to the cost of the machine within 1 year.

I’m impressed by the service and I’m happy with the purchase as it cost about $80 lower than local stores and the machine works well.

2 people found this helpful

Piku

Bang for buck.

Reviewed in India on November 30, 2023

Verified Purchase

Got it considerably cheaper during the Great Indian Festival.
Good delivery, packaging by the seller; I was a bit worried about this. The top seal of the main box was broken but the machine looked new, untouched and intact so kept it and fingers crossed/touchwood; no complaints till now.

It's an awesome entry level machine with great scope of customizability as it ages - I was confused between this and Gaggia Classic Pro but the price was double. So I got it and bought the famous Baratza Encore ESP. :)

Look forward to some more upgrades now vis-a-vis bottomless portafilter, spring-loaded tamper, a proper WDT tool and distributor and I believe this machine will get awesome-er!

2 people found this helpful

Joshua M.

Should I get it? I did and glad

Reviewed in Australia on February 17, 2022

Verified Purchase

What machine? Model? Size? All I can say is the size is tops. The way the coffee comes out is fantastic. The milk froth is on point. I am sure more expensive machines can do all that but this does all this. And that's enough. It can be a tad loud the coffee coming out (Maybe put something under the cup so the cup doesn't make more noise on the plate below or scratch it. Milk froth gets pretty loud towards the end of its frothing as we hit the 65-75% but I am not complaining because it is a pretty awesome machine. And when you grab a stainless steel tamper (This unit comes with a plastic one) and when you grab a barista style knock box to empty the coffee out after the pour - what can I say, I feel pretty baristarific! Buy it, you will love it

One person found this helpful

Henrik Samuelsson

Bra maskin

Reviewed in Sweden on February 10, 2024

Verified Purchase

Snygg maskin som brygger bra kaffe.

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Delonghi EC685.M DEDICA 15-Bar Pump Espresso Machine Coffee Maker, Stainless Steel, 220 Volts (Not for USA - European Cord)

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Delonghi EC685.M DEDICA 15-Bar Pump Espresso Machine Coffee Maker, Stainless Steel, 220 Volts (Not for USA - European Cord)

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