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Customer reviews

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Echo (2nd Generation) - Smart speaker with Alexa and Dolby processing - Charcoal Fabric

Echo (2nd Generation) - Smart speaker with Alexa and Dolby processing - Charcoal Fabric

byAmazon
Color: Charcoal FabricConfiguration: EchoChange
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Top positive review

Positive reviews›
Gaylord
5.0 out of 5 starsRemember GEN 2 is an updated version of the original. be sure you're reading reviews and online info that are up to date.
Reviewed in the United States on March 1, 2018
Let me preface this review by revealing a few facts about myself. I am male, aged 75 years old, and more tech savvy than most people my age, but if you can use a modern computer, and own one, you should have not problem using this device. IT IS SO FAR, MIRACULOUS, and intriguing! I bought mine about a week ago, and waited till a couple days ago to jump in with "both feet" and set it up. Even though I once did computer tech support for Dell computers, It was a long time ago now, and a lot of tech has evolved since then, and i have the same fear of new things as most people my age, though admittedly higher skills. I also own an Iphone 6s plus, of which I have mixed emotions. The Iphone is made by apple, and Apple's idea of "intuitive" and mine are very different. Microsoft is much better at designing "intuitive" into an operating system than Apple. Aniyway, You will need some type of connected WIFI device to use this product. (read that Cell Phone with it's own WIFI abilities, and Bluetooth built in) You will need to download the "Alexa App. " on that device to set up the Alexa products.

From that point on, simply plug in the Echo device into a regular 110V. wall outlet, it comes with a plug in adapter. There are no batteries in this device, although some have them. A NOTE HERE" YES, YOU CAN UNPLUG IT WITHOUT IT LOSING ITS BRAINS AND REQUIRING REPEAT SET UP. So though not specified anywhere I read it evidently has some on board nonvolatile memory built in that will allow this. ( i spent several research sessions attempting to find this out, and finally had to bite the bullet and just try it. ) I moved it from one room location to another and within a few seconds it greeted me and said it was operational. NOW I AM ONLY AN OLD GUY WITH PRETTY GOOD HEARING ABILITIES YET, (NOT EXACTLY AN AUDIOPHILE ) BUT WITH DOLBY DIGITAL SOUND, THIS IS ONE NICE SOUNDING SPEAKER SYSTEM,
FULLY AS GOOD AS MY 7 SPEAKER ALTECH LANSING ON MY PC. IT MAY EVEN BE BETTER.IF YOU HAVE A NORMAL EAR, YOU WILL BE AMAZED AT THE SOUND QUALITY!

Now I am still learning about this product. Every new thing I try I am pleasantly surprised. I plan to get at least a smart home door lock and thermostat to use with it in the future, and several light switches. I am no great fan of the "RING DOORBELL" (due to frequently needed battery recharging) at this point, but I understand Amazon has purchased that company and will soon have an interface app available to use with the "Ring System" If you want to keep up with the march of technology, this device is probably your best doorway to that end, since Amazon is committed to pursuing it. Others may drop out along the way. (NEW) I made a hands free phone call to my son this moring as a test of the phone capabilities. Sound on my end was like he was in the room. The Alexa app and it's capabilities are evolving technologies. Features will be added. (Mine did an update download while playing music) Don't be disappointed. It is attractively packed, and very capable, but the "instructions" are not detailed and are sketchy. Lean about it online as I did before you purchase it. Read as many reviews as your eyes and attention span will allow, and take the plunge! An education awaits you!
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4,619 people found this helpful

Top critical review

Critical reviews›
Roger K. Mukai
2.0 out of 5 starsSo far, I like it. More testing needed though. Updated.
Reviewed in the United States on November 16, 2017
2018-MAR-29 Revision Revision - lost my internet before finished.

YOU CAN, on the ALEXA APP, delete history, but; you must enter each device, and then each recording, and delete them ONE BY ONE. This is SLOW and very CUMBERSOME. At the least, I should be able, to select a SINGLE DEVICE and SELECT DELETE ALL. This is NOT an option on the ALEXA APP. I have 5-devices that RECORD. So consider if I have 5-devices, and each device has 10-to-15-different recordings, that means I have to hit "DELETE" 50-to-75-times before I have DELETED all of my so-called HISTORY! If I could do it at the DEVICE level, I would only have to do it 5-times. Seriously, deleting recordings is a very difficult thing.

And, I am very annoyed at the BIG GLARING RED CIRCLE on top of each ECHO, when I MUTE the microphones! It really should GLOW RED for perhaps 1-minute, then; VERY SLOWLY, BLINK RED - where by - it is OFF for 5-seconds, then slow FLASH red for 2-seconds, then 5-seconds off, then 2-seconds on. Or something like that. NOT that UGLY --CONSTANT-- RED RING on top when ever the microphones are OFF. Seriously. guys?

2018-MAR-29 Follow on - REVISED.

I still have an ISSUE - but - I MUST revise my statement. According to AMAZON, it does not record unless Alexa hears her wake word, and; then you are only going to be recorded for what "she" must hear, in order to respond properly to your request.

THAT is what Amazon says will happen. BUT,

It also says you can DELETE the recordings via the ALEXA APP. That is NOT TRUE. I have the ALEXA APP on my SAMSUNG phone, and; there is absolutely NO WAY TO DELETE RECORDINGs from that device. It is NOT supported there. Moreover, as it appears that I can only delete recordings from my laptop, there is still NO FEEDBACK that when I ask for my recordings to be deleted, that they are actually DELETED. As I stated before, it says a "request is acknowledged" but not actually "done".

And it SAYS that if you push the microphone button, that it shuts off the microphones on the device. I am dubious if this is true, and; it is really ANNOYING that it shines RED when you do this. Why not shine RED for a Moment, then BLINK VERY SLOW RED, until you turn it on again? If I want to leave it OFF, for hours, or even DAYS - I don't want to therefore WASTE the light - or over time burn the LED out.

Still, when I first reviewed my recordings here, there were several instances where stuff I did NOT want RECORDED was actually recorded. And a LOT of crap from my TV, where Alexa responded to the TV that was playing, and recorded useless stuff from there. So, I apologize to AMAZON for my outburst saying they are recording us, they are, but "NOT SO MUCH" as I believed.

I am still in doubt, and dubious about DELETE. Why can I NOT simply say, "Alexa - delete my recordings."???

********

Okay, I have a serious ISSUE with the ALEXA interface. I just learned, that ALEXA and my ECHO devices, are, according to AMAZON, "Constantly Listening". Okay, I get it. It has to "Listen" to know when you are ASKING it to do things for you. Fine.

BUT, did you also know it is CONSTANTLY RECORDING? That's right. It is not MERELY LISTENING. It is also CONSTANTLY RECORDING EVERYTHING that is making SOUND in your HOME!

AND, the ONLY WAY TO DELETE THOSE RECORDINGS, is to LOGIN TO AMAZON, via a LAPTOP, and MANAGE those recordings. WORSE, even when you order them to DELETE MY RECORDINGS, it does not do that! It says, "Your Request has been SENT" You never EVER get an actual acknowledgement that the RECORDINGS are BEING DELETED!

There are those who try to draw attention to "This could be used against you in Law Enforcement".

I am doing NOTHING that matters in that regard. THAT is not why I CARE about being RECORDED ALL THE FRAKKING TIME!

Consider the more OBVIOUS PRIVACY ISSUES - that have absolutely NOTHING to do with being ILLEGAL or such like:

Do YOU WANT AMAZON RECORDING YOU ....

* You reminding the kid(s) of the FRONT DOOR LOCK code?

* You discussing your private FINANCIAL facts with your spouse?

* You lecturing your kid about DRUGS?

* How about you and your mate making LOVE at night?

* THAT - is why AMAZON ECHO RECORDing is BAD.

Listening? Sure, I get that. But RECORDING? And NOT DELETING THEM EASILY by saying:

ALEXA - DELETE ALL OF MY RECORDINGS RIGHT NOW!

You CAN'T. And I, personally, have a SERIOUS ISSUE WITH THAT.

RECORDING? That I cannot merely say, "ALEXA DELETE MY RECORDINGS"?

WHY NOT???!!!

2017-DEC-07 Follow on

All in all, I like this device. It plays my Amazon music very well, and; the "daily briefings" and "Reuters News" are nice to have. I hope that as time passes, I will find more things to do. It is fun to ask Alexa things just to see what she "knows". I think Amazon should make it more clear where to go to learn more. Perhaps a devoted web page or three.

The ONLY thing that is "funny" and "off", is that I have mine seated near one of my TVs. And, Randomly, when I am watching shows, the sound from the TV activates Alexa, and; it is funny to hear her respond to the TV rather than to me. No complaint about that. It is impossible for it to not happen. Though it is really funny when it does!

The sound quality is outstanding. And, NOW I have two of them paired. They play music very well in sync. I'm a TECH, so; it makes me wonder what kind of firmware algorithm is used to make it so perfectly synced. Cudoz to the men and women who made that possible. I know that it had to be a serious challenge to make it so!

If you want a laugh or three, ask Alexa to sing and also to tell you stories.
;O)

2017-NOV-22 Follow on
Okay, really, it is a nice device. It needs MORE functionality, but; it is overall, a good buy, if you want help with your memory and lists and reminders and such like. I found that the recurring reminder is there, just not obvious - though - it should be. Search on Amazon. I'm working on it now. As for Alexa, for some of us, nice is important. One GLARING oversight... She does not respond to courtesy. You folks need to get her to RESPOND to "Thank You Alexa" with "You are welcome." or better, "You're Welcome Roger." or "You are very welcome!" AND best, a combination of either response - or even all three of them, randomly, whenever the user says, "Thanks Alexa" or "Thank you Alexa". or even just "Thank you" and "Thanks". It should be no issue for it to recognize at nice THANK YOU and reply. The ability to do so would add to the illusion that Alexa is your "friendly helper". Food for thought.

---------------------------------------------------
(original posting)
This is my initial thoughts ONLY. I am still getting to know this device. So far, the PRO(s) are, it is smaller than I thought it would be, which is nice. and, the sound quality is fabulous! It plays my Amazon Prime music very nicely. Alexa responds very well to my voice without any special "training", from 10-feet away across the room. I don't have to "yell at it" or anything. Just speak to her normally. That's really nice. And, the Alexa voice is easy to understand, and; well programmed to reply.

CON(s), though only MINOR: I had to EJECT then, REMOVE the SD-CARD, and also REBOOT my phone, to get the ALEXA APP to install on my NOTE 4 running Droid 4.4.4. Before doing that, I wasted nearly an hour trying over, and over, to download and install the app. It downloaded fine, but; REFUSED to install. And on every failed install, it would "claim" it could not download. My download manager showed clearly that it was downloading fine.

Frankly, I do NOT like that I must use my PHONE to "configure" and "modify" the settings for this device. THAT was not clear online. I would think AMAZON would ALSO supply me with a WINDOWS application for this. But, so far, I cannot find one. Seriously, it would be nice to NOT have to use ONLY my phone for the setup and reconfiguration activities. Yes, I know the CHILDREN do EVERYTHING on their phones. BUT, I am a DINOSAUR, and I use my LAPTOP far more than my phone for "things". Just a thought.

The built in activities are rather LIMITED. It does NEWS only from Reuters, and; will NOT allow me to RE-DO the news for "today". That is annoying. I don't always get to catch all of the information on the first pass. So, it seems that I should be able to RE-LISTEN to the same news cast - on DEMAND - All the time. But, once you have done the news "today", Alexa says, "You've already listened to your news" and refuses to do it again for "today".

I have not YET done it, but; I like that I can set up the device to REMIND ME of things, "to-do", and; also - to put things in my Amazon cart, and; also to BUY THINGs without being on the laptop, and; to give me order status alerts for Amazon purchases. I look forward to trying these features.

BAD BAD BAD is...

She does a terrible job of reading my KINDLE BOOKS. So bad in fact, that; it is not really worth doing. You cannot tell Alexa to SKIP over the Table of contents, or GOTO PAGE 1 or GOTO CHAPTER 3. Nothing like that. You cannot tell her to SKIP a page, or RE-READ anything. AND the biggest problem, she reads FAR TOO FAST. And telling her to "READ SLOWER" appears to do something, but; really - she reads at a breakneck pace, and; there is not way to make her read slower.

I will report again when I have had time to try the other things it clams to do. But so far, I LIKE the ECHO, and; the Alexa app is seamless with it. If Amazon can make it READ MY KINDLE BOOKS - and not keep telling me to get an AUDIBLE ACCOUNT, that would be a greatly appreciated thing to improve!

2017-NOV-19 - additional follow-up:

Okay, in general, this device works well. Some thoughts about how it can be IMPROVED. When talking to the device, it would be good if Alexa responded to polite interactions. If I say, "Alexa, Thank You", she should reply with "You're Welcome!" or even "You're Welcome Roger." Another Improvement, would be, to allow VOLUME to be SOFTWARE DRIVEN. Today, I MUST walk across the room to make it LOUDER or SOFTER. By pushing the VOLUME buttons. BUT, that is rather counter-intuitive. Since it does "everything else" by voice.... It makes sense that it would ALSO allow me to say, "Alexa, Volume Up please." "Alexa. Volume Down please". And, "Alexa, MUTE please" "Alexa, UN-MUTE please". With positive reply from Alexa, like: "Your Device will be muted until you UN-MUTE or restart it". And, "Your device is now UN_MUTED Roger."

It could, and perhaps should, also have a few more APPs available. I cannot say, for sure, what they might be. But, interaction between Alexa and the USER is the key. For instance, since it has TIMER(s) and REMINDER(s), it would be good to be able to have it, perform actions every day at given times--Recurring Reminders. The obvious reminders like: "Roger, It's NOON - time for lunch." or "Roger, it's 7pm, time to call your Mother." Stuff like that - that repeat - DAILY.

I still think Alexa should be able to READ my KINDLE books, with a SLOWER PACE. And, be told to SKIP pages, or even chapters." Right now, it annoyingly reads every single thing, including table of contents, etc. And, it does NOT remember where it left off. This would be useful. To have Alexa READ a kindle, and; like me, place a bookmark, and resume reading by saying, "Roger, we last left off in Chapter ###, page ###." Being even smarter, would be to BACKUP a paragraph, or so, when resuming. BUT, that would be far beyond what I am sure these young developers are capable of doing.

In summary: The ECHO is a solid device. It's sound quality is outstanding! And, it does a very nice job of playing my AMAZON music. It should have some improvements like: (A) Allow (also) LAPTOP - not merely PHONE - to interface with the device; (B) Allow (also) for SOFTWARE volume UP/DOWN/MUTE/UN_MUTE; (C) Have REPEATED REMINDERS; (D) Have PACE variable speed READING of KINDLE BOOKS; (E) Have MORE built-in applications - and perhaps more NEW(s) source options.

I hope to see some of these improvements in 2018.
;O)
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From the United States

Gaylord
5.0 out of 5 stars Remember GEN 2 is an updated version of the original. be sure you're reading reviews and online info that are up to date.
Reviewed in the United States on March 1, 2018
Color: Charcoal FabricConfiguration: EchoVerified Purchase
Let me preface this review by revealing a few facts about myself. I am male, aged 75 years old, and more tech savvy than most people my age, but if you can use a modern computer, and own one, you should have not problem using this device. IT IS SO FAR, MIRACULOUS, and intriguing! I bought mine about a week ago, and waited till a couple days ago to jump in with "both feet" and set it up. Even though I once did computer tech support for Dell computers, It was a long time ago now, and a lot of tech has evolved since then, and i have the same fear of new things as most people my age, though admittedly higher skills. I also own an Iphone 6s plus, of which I have mixed emotions. The Iphone is made by apple, and Apple's idea of "intuitive" and mine are very different. Microsoft is much better at designing "intuitive" into an operating system than Apple. Aniyway, You will need some type of connected WIFI device to use this product. (read that Cell Phone with it's own WIFI abilities, and Bluetooth built in) You will need to download the "Alexa App. " on that device to set up the Alexa products.

From that point on, simply plug in the Echo device into a regular 110V. wall outlet, it comes with a plug in adapter. There are no batteries in this device, although some have them. A NOTE HERE" YES, YOU CAN UNPLUG IT WITHOUT IT LOSING ITS BRAINS AND REQUIRING REPEAT SET UP. So though not specified anywhere I read it evidently has some on board nonvolatile memory built in that will allow this. ( i spent several research sessions attempting to find this out, and finally had to bite the bullet and just try it. ) I moved it from one room location to another and within a few seconds it greeted me and said it was operational. NOW I AM ONLY AN OLD GUY WITH PRETTY GOOD HEARING ABILITIES YET, (NOT EXACTLY AN AUDIOPHILE ) BUT WITH DOLBY DIGITAL SOUND, THIS IS ONE NICE SOUNDING SPEAKER SYSTEM,
FULLY AS GOOD AS MY 7 SPEAKER ALTECH LANSING ON MY PC. IT MAY EVEN BE BETTER.IF YOU HAVE A NORMAL EAR, YOU WILL BE AMAZED AT THE SOUND QUALITY!

Now I am still learning about this product. Every new thing I try I am pleasantly surprised. I plan to get at least a smart home door lock and thermostat to use with it in the future, and several light switches. I am no great fan of the "RING DOORBELL" (due to frequently needed battery recharging) at this point, but I understand Amazon has purchased that company and will soon have an interface app available to use with the "Ring System" If you want to keep up with the march of technology, this device is probably your best doorway to that end, since Amazon is committed to pursuing it. Others may drop out along the way. (NEW) I made a hands free phone call to my son this moring as a test of the phone capabilities. Sound on my end was like he was in the room. The Alexa app and it's capabilities are evolving technologies. Features will be added. (Mine did an update download while playing music) Don't be disappointed. It is attractively packed, and very capable, but the "instructions" are not detailed and are sketchy. Lean about it online as I did before you purchase it. Read as many reviews as your eyes and attention span will allow, and take the plunge! An education awaits you!
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DroMike
5.0 out of 5 stars Amazingly Spectacular Product!
Reviewed in the United States on November 6, 2017
Color: Charcoal FabricConfiguration: EchoVerified Purchase
I just received and yesterday set up my new Echo 2nd Generation ("Echo 2"). Until a co-worker sung its (the Echo 1's) praises, I thought this an unnecessary product. But hearing her and seeing it in action compelled me to purchase one immediately (I actually bought the discounted 3-pack to give the others as gifts). I could not be more pleased with my Echo 2. First off, setup took merely a few minutes with the app walking me through everything. Secondly, Alexa can hear me anywhere in my (modestly-sized) house. I tested her behind closed doors and understandably she cannot hear me under those conditions. She is otherwise placed in the middle of my home and I barely raise my voice when I am talking to her from the far reaches of my house. Beautiful! I have come to learn what questions she can reasonably answer, and what abstract questions she could not be expected to answer. If you're realistic, you'll get almost all of your queries answered by her. My co-worker had a new Dot and showed me that it could make calls! I told her to call her desk phone and she said, "Alexa, call [her 10-digit number]," and it rang immediately! I then realized this was much more than a gimmick and knew it could be used in emergency situations when your cell phone may not be available to you, or if you've fallen or been hurt. That's what convinced me to get mine (and a few others).

I've only had her for a day or so, but am forever impressed with the answers she gives, jokes she'll tell, and the fact that I can call people in my contacts list (or a separate phone number I dictate), or simply set a timer, without doing anything more than flapping my lips! I also have her connected to my Pandora music account. Even though I regularly listen to rock music on it through my desktop and high-end audio setup, I find often intone, “Alexa, play Classical Radio,” and am treated to soothing OLD old-school music throughout my home. While the sound I get out her obviously doesn’t compare to that of my 100W/channel stereo system, it is EXTREMELY impressive just the same. Volume levels are 1-10 and anything over 7 is actually too loud and unnecessary. In any event, the sound is and can go way beyond what you would consider reasonable background music; and it is crystal clear and sonically beautiful. I simply didn't expect it from this seemingly small and simple device. I've since been viewing YouTube videos on all she can do and am seriously contemplating automating the lights in my home with a Hue or WeMo setup. It appears I can do this for an initial cash outlay of maybe $100-$150.

The Echo 2 is much more than a general "assistant" and I can't believe I've waited this long to buy one. I am 100% unequivocally pleased and know that I've only scratched the surface of what she can do. ALSO, I do believe I'm going to purchase one or two of the "lesser" Dots, just to keep one next to my recliner in my living room (on one side of my house), and my nightstand (on the other side of my house). Yes, I've said my single Echo 2 can hear everything, but I dunno, at two for a C-note, I kind of like the idea of having information I can request and receive at a whisper right next to me too (and I MIGHT even put one in my car, tethering it to my unlimited data smartphone). Yes, I guess this all makes me lazy with all the service and convenience, but you know what, I'm going to have to say that I'm worth it. At $100 for a single Echo 2 (I understand the Echo 1 first went for $200, then $179), for this wondrous device that will literally change your life -- this is a complete no brainer. I guarantee you will love it too!
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JimZim
5.0 out of 5 stars Great speaker for music
Reviewed in the United States on February 17, 2024
Color: Charcoal FabricConfiguration: EchoVerified Purchase
The media could not be loaded.
I use this in my garage to provide music while I am working. I have one in my kitchen as well. I love the ability to have voice control while I am working. If I hear a song I do not like I just tell Alexa to skip it and I do not even have to take my hands off of what I am working on. Often times I am on the ground working on a motorcycle, an ATV, or a side by side so the hands free selection keeps me rocking. I have Alexa tied to Pandora and Audible. So I can listen to my favorite songs or an audio book. The sound is surprisingly good out of such a compact unit. I remember when I had a large stereo as my garage solution and would have to stop what I was doing so my ears did not have to be assaulted by a bad song. Those days are gone. I have smart lights as the main can lights in the ceilings of my house designated by room. I can just tell Alexa to turn them on/off, change the color of the light, and even change the intensity of the light from 1-100% all with my voice. I now even have a Jeep that I can remote start with Alexa. I just tell Alexa to get my Jeep warmed up while making my coffee to go. Very powerful device with a great look and great sound.
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JimZim
5.0 out of 5 stars Great speaker for music
Reviewed in the United States on February 17, 2024
I use this in my garage to provide music while I am working. I have one in my kitchen as well. I love the ability to have voice control while I am working. If I hear a song I do not like I just tell Alexa to skip it and I do not even have to take my hands off of what I am working on. Often times I am on the ground working on a motorcycle, an ATV, or a side by side so the hands free selection keeps me rocking. I have Alexa tied to Pandora and Audible. So I can listen to my favorite songs or an audio book. The sound is surprisingly good out of such a compact unit. I remember when I had a large stereo as my garage solution and would have to stop what I was doing so my ears did not have to be assaulted by a bad song. Those days are gone. I have smart lights as the main can lights in the ceilings of my house designated by room. I can just tell Alexa to turn them on/off, change the color of the light, and even change the intensity of the light from 1-100% all with my voice. I now even have a Jeep that I can remote start with Alexa. I just tell Alexa to get my Jeep warmed up while making my coffee to go. Very powerful device with a great look and great sound.
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Lantana Al
4.0 out of 5 stars Really useful device, LOTS of potential, & relatively inexpensive
Reviewed in the United States on November 26, 2017
Color: Charcoal FabricConfiguration: EchoVerified Purchase
Amazon Echo is a great device (I was one of the first to have one and waiting for months for my first Echo to ship as Amazon vastly underestimated the demand for a device like this) and this Echo (2nd generation) is a good upgrade from the original. There is no volume ring on the 2nd gen Echo like there is on the original Echo and the 1st gen Echo Dot but it's no big deal as there are volume buttons now and the cost of the volume ring wasn't worth it if you ask me (it was nice, but for most people not worth the money). Most of the time you'll want to adjust the volume by voice anyway (like "Alexa volume 5"). I actually prefer the cheaper volume buttons on the Dot 2 to the volume ring now.

The fact that you can just talk from across the room and it can hear you (most of the time) really sets this apart. If you think you already have an Echo because you have Siri, Cortana, or Google, then know that it's just not the same.

Things I do: set timers, set alarms, get weather info, ask basic questions, listen to music (like Prime Music, Prime Stations, songs I bought, etc), listen to radio, ask for jokes, turn things on and off, and I'm sure I'm forgetting some things. The Echo really excels at playing music. I love it than I can ask for a song I want to hear and it will play it (most of the time anyway). At night I often listen to a local radio station and I just say "Alexa stop" without having to get out of bed when I want to stop listening. If you have multiple Echos then you can set up a music group and play the music through all of the Echos in the music group at the same time so you can play music throughout the entire house or just downstairs or wherever you want. UPDATE: I've ran into some bugs/issues with some Echos in a music group not playing music with the rest of the group so that's unfortunate.

When I listen to Prime Station I can tell it "thumbs up" if I like the song or "thumbs down" if I don't... and when I listen to the station again it won't play the songs that I've thumbed down.

Using the built-in speaker, the sound quality is quite good for the size and price. A big plus is the addition of an AUX output compared to the 1st gen Echo. I somewhat wish I could AirPlay to a device from the Echo when I'm playing music and want the best sound quality, however Bluetooth is pretty impressive when it uses the near-CD quality codecs.

Positives:
* I like the form factor better than the 1st gen - it's shorter and a little wider but feels quite substantial and has a great non-skid rubber or rubber-like base.
* The somewhat feature that Amazon added (ESP - Echo Spatial Perception) so that the nearest Echo responds is fantastic. Unfortunately there does seem to be a minor downside: the Echo's response can sometimes be slightly delayed while multiple Echoes figure out which Echo is closest and should respond.
* It seems to hear better when playing music than the first gen. It was annoying when you would try to talk to it while it was playing but it couldn't hear you. The new Echo hears better during music playback but it's still not "Star Trek quality" hearing; sometimes you may still need to raise your voice.
* It's a good buy at the regular asking price and a better buy than the 1st gen Echo.
* It has a 3.5mm stereo audio jack. Sound quality through this jack should be good enough for anyone except audiophiles.
* Works great and stays connected to my
Asus RT-AC68U router.
* If you want to 'Wikipedia' something then you can say 'Alexa, Wikipedia <subject>'. She'll read a little from Wikipedia. If you want her to read more after she stops then just say 'Alexa, tell me more'. This can be useful sometimes.

Negatives (mostly minor but take note):
* While trying out Amazon Music Unlimited with the Echo I immediately ran into the issue of the Echo playing the explicit version of songs instead of the clean version. There should be an option to never play explicit songs and to play the clean version instead (some people have children). The workaround until Amazon addresses this problem is to add the clean song to your music library and then say "Alexa play <song> from my library".
* The Android Amazon Alexa app can be slow and frustrating sometimes. There seems to be opportunity for speed improvement here.
* The Android app has frustrating editing of text and does not allow you to tap the text in order to place the cursor for editing. I was trying to leave some feedback and needed to go back and edit but I cannot edit anything without deleting everything back to the point where I want to edit. Kind of ridiculous and very frustrating. The iOS app also suffers from this frustration (actually it seems you can get around it in iOS by holding your finger down but why are they making editing text so difficult?).
* If you have lights in multiple rooms and Echos in multiple rooms then you might think that you could say "turn on the lights" and it would turn the lights on in that particular room based on which Echo heard the command... but alas, it does not seem possible to do this. You have to name the lights differently, like "study light" and say "turn on the study light". It's too bad you can't just say "turn on the lights" in the study and it will turn on the study lights because the Echo that is in the study heard the command.
* Doesn't hear well in a noisy environment, or when other people (including on TV) are talking at the same time.

Home Automation:
* I use several
Belkin WeMo switches to control some lights and fans. They work pretty well although not always perfectly. I also recently added a Philips Hue system as well.
* I can control my Honeywell WiFi thermostats using the "Honeywell Total Connect Comfort" skill. I have two downstairs for 2 zones. I have one
Honeywell RTH9580WF1005/W1 and one Honeywell RTH6580WF .
* I recently set it up to turn on and off certain activities with a
Logitech Smart Hub . For example, I can say "Alexa, turn on TiVo" and it will turn on the TV and my receiver and set the TV and receiver inputs correctly. I can then use the remote which is synced... and turn it all off with "Alexa turn off TiVo". There were some annoyances getting it all setup but I think it's pretty "cool" even though you can only start and stop activities with Alexa so you still need the remote to do other things (change channel, adjust volume, mute, pause, etc).
* I think I've only really scratched the surface of what is possible with home automation. I have not tried IFTTT ("if this then that") recipes yet but I hear it is quite powerful and hope to try it out when I have more time to "play".

Wishes:
* High-quality digital audio output that is better than Bluetooth. If it had this then you could really get high quality audio output from it, but most people probably don't really care that much as analog out is "good enough".
* Smarter. After 2 years I wish the Echo was smarter. Yes, it has definitely improved over time but Google can still answer more questions than Alexa. It's going to be hard to beat Google in answering general questions.
* Severe weather alerts. I suggested these alerts a long time ago and they still haven't added it to my knowledge... perhaps due to legal reasons? If would be great if it would sound some sort of alarm or notification for severe weather.
* Built-in support for notifying others that you might need help. This would be good for the elderly. There is a "Ask My Buddy" skill however, but the verbiage is a little awkward ("Alexa, Ask My Buddy to Send Help") and it's free so if the developer decides to stop support then that might leave a lot of people without service at an inopportune time.

Compared to Google Home:
* Setup on Google Home was super-simple, easier than Echo (the Android app worked really well and setup seemed streamlined)
* Google Home is smarter for general questions... significantly smarter. I asked Google "How long does it take to get to the Honda dealer in Lewisville" and it told me about 26 minutes in current traffic conditions. Awesome. The Echo totally failed here.
* No AUX audio output like on Echo Dot
* I prefer saying "Alexa" to "OK Google" or "Hey Google"
* I currently prefer Echo for music and smart home control but I consider Google Home a serious threat to Echo because it is more "intelligent" than Echo

Other:
* It doesn't come with a 3.5mm audio cable but I can understand why as many people would probably not use it and Amazon wants to get the cost as low as possible so this isn't a big deal.
* About 10 or 15 minutes after setting it up, it said something like "your Echo received an important update and must restart". So if you are having issues with it then you may want to give it awhile so it can update if needed.
* For better understanding of what you say, go to the Alexa app and Settings->Voice Training.

While not perfect, I really like the Amazon Echo. I think the technology and potential is still in its infancy but the Echo is already really useful and excels at home automation, playing music, podcasts, and radio. I'm giving it 4 stars due to Google Home being much smarter at answering general questions and due to the negatives I've mentioned above. The Echo is a good device but I think you should also seriously consider Google Home, or maybe even both like I have.
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UnbiasedReviewer
5.0 out of 5 stars Tried The Competition...The Echo Is Superior!
Reviewed in the United States on December 5, 2017
Color: Charcoal FabricConfiguration: EchoVerified Purchase
Let me start by saying I initially went with a set of two Google Home units and four Chromecast Audio pucks to outfit my home for audio distribution and home automation. I was very disappointed with the sound quality of the two Home speakers. The Chromecast audio units worked fine. The big problem: the software used/needed to drive the system while casting or listening to music would continuously crash.

Enter the Amazon Echo and Alexa. I saw that Amazon was offering the Echo for $99, and if you buy three, they'd take $50 off the total. If you signed up for the amazon.com store card they'd give you an instant $40 gift card credit, along with 5% cash back on each purchase. Well that meant I could buy three and only pay for two. I really only needed two, but what the heck. They are now selling for $79. If you're on the fence, stop reading this and buy one, or three (ha ha) before the price goes back up. Come back when you've done that.

Unpacking was easy, not a lot of junk in the box. An echo, and a power adapter. Some paperwork. That's it.

I plugged her in, and Alexa soon began giving me instructions on how to get up and running. Turned on the alexa app on my iphone 6 and followed the instructions for getting her communicating through my home's wifi. Initially the software seemed to have trouble recognizing my very long password (note: never use anything less than a 26 hexadecimal password.) After a restart she hooked up on the first try.

My wife, son, and I began asking some of the suggested questions, and so far so good. We've had fun with the jokes, and I enjoy how the system integrates with our calendar app. Most importantly though, was how Alexa sounded. Compared to the Google Home...WOW!! I have two very high end systems in my home. My ears are very sensitive to differences in quality between speaker types and tonality. Whereas the Google Home, with its single speaker element sounded flat and muffled, the Echo's two element system sounds very bright and airy, with as much bass as you could expect from such a small package, and the highs are clear, not muddy at all. The Echo gets louder too, with much more headroom at the higher volume levels. The Echo is a very balanced little gem. I have no problem listening to the Echo for a short period if I just want some ambient music in the background. It is not going to match the Sonos, but then again it also costs much less.

We have one upstairs, one on the main floor in the kitchen, and one in the basement. It's nice to be able to use them as intercom units. We can "drop in" on our son and his friends in the basement if we need to talk to them, or my wife can talk to me without having to yell from the kitchen or upstairs if I am busy downstairs or in the basement.

Alexa does have limitations and I can only hope the techies are working on them. My biggest gripe is that Alexa does not recognize the phrase 'top pop clean' when I want to listen to that particular station. Or any other 'clean' stations for that matter. You see, I am absolutely disgusted with the lyrics in many of todays new music tracks. I'm not sure what changed to allow music to be published or broadcast with all the f-bombs you hear nowadays (with the exception of "Who Are You") but as long as there are people ignorant enough to buy that sort of trash, there will be a market for it. My point here is the programmers need to make the minor change to recognize when the word 'clean' follows a known Amazon Music station Alexa should check the database for a [blank blank (clean)] option and either play it or come back with "there is no option for a clean version of [blank blank] station. Should I play it anyway?"

Using Alexa to play Pandora stations does not seem to have the above limitation.

Overall am very happy with the purchase. I really should only give it a four star rating due to the f-bombs we heard during testing of Amazon Music radio stations. Otherwise it's definitely a five star product! I may get an echo dot or two for complete whole home coverage of audio.

**UPDATE** This morning, Dec. 6, I asked once again, "Alexa, play my Top Pop CLEAN station". Lo and behold! She recognized it! She responded, "playing your Top Pop CLEAN station." Awesome. I will experiment with the other clean Prime stations to see if it was just a fluke later on.
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Theodore L. Wirth
5.0 out of 5 stars A savior for this radio and music lover. Updated.
Reviewed in the United States on November 15, 2017
Color: Sandstone FabricConfiguration: EchoVerified Purchase
Little or no FM radio reception here. Yes I have a collection of Bluetooth speakers but the music selection and the multiple steps to connect and control audio via phone/tablet/PC are a PITA.

For years, I was concerned about evesdropping and ignored the Echo phenomena. That said, in a moment of weakness I ordered a Dot and my world changed. I use it in my study with and without paired Bluetooth speakers and I do not have to lift a finger to switch between the output or play anything from SiruisXM to radio stations to digital music collections and more. The very next day I ordered an Echo 2.

The living area is another situation. Sure I can pair my phone/tablet to the high-end Sony soundbar to rock the house but yet again, it required multiple steps to do so and control it. Since the SO is mortified by any kind of unapproved music forced upon her, I decided to emply an Echo 2 so that I can quickly start, stop and control radio and unlimited music selections with as little drama as possible from the breakfast table.

I can now blabber to Alexa in any tone of voice in order to get the job done. Plus, both the Dot and Echo 2 have hearing that is far better than mine. She responds without error from across a large living area even when music is playing. Damn the reviews but the sound quality is plenty good enough and you can easily connect it to other speakers if you want to host a house or pool party. Dot aside, I really do not understand all the griping about sound quality. I was delighted that the Echo 2 has enough fidelity and volume to satisfy me and annoy the SO. The Echo product family is supremely engineered and one of the best products that I have ever purchased--and there have been too many to count.

Disclosure: After Dot, I uploaded my entire digital music collection to Amazon Music. While it is comparably under-featured when compared to other mobile players, it works very well with the Echo products and I can listen to my collection sans zero drama and effort.

UPDATE: After nearly a week of listening, it is true that the lower mid-range of some types of music and individual tracks are muddled and Alexa's voice and voice output in general is a tad loud with too much bass. However, I am confident that an update will eventually smooth everything out. That said, I wish equalization was available in the Alexa app in order to tailor the sound for the environment and the type of music. I also found that speaker placement is critical. At first I had it 8" from the wallls in a corner which caused the bass to boom. I moved it in front of a flat wall and it sounded better. I think that the further away from walls the better in order to accomodate the 360-degree sound. I think that ultimately it would sound the best in a middle of a room but who has power outlets located there (a kitchen island comes to mind)? Finally, I would like auto sound levelling because when my daily briefing switches from staid and bassy NPR to noisy Reuters TV, the volume jumps condsiderably. Nevertheless, I still LOVE this well-designed piece of kit but note that I use it like a radio at mostly lower volumes. Thanks Amaon for bringing back a hands-free radio+ experience for somebody that gets minimal radio reception.
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habanero
5.0 out of 5 stars Awesome product for a music lover
Reviewed in the United States on December 8, 2017
Color: Sandstone FabricConfiguration: EchoVerified Purchase
I visited my daughter last weekend and she had purchased an echo a week before. I always thought these things were silly and unnecessary. As I work in IT security I rolled my eyes at the idea of me installing a "listening device" in my house.

Well, I played with it a couple hours and ordered a Dot. The next day I bought an Echo too.
I'm a music lover and its music features alone are what sold me. Connected to a free Pandora and Prime account, I have lots of music at my fingertips. I'm branching into roots music and being new to it I constantly hear new songs. It is a good thing I don't get charged every time I say, "Alexa, who is this?" and "Alexa, I like this" which upvotes it in Pandora so it learns my tastes. And therein lies its beauty. I can be cooking, reading, cleaning, or anything you can imagine and interact with music services like I had a servant catering to my every desire. On a whim with just a few words. Without having to pick up a damn phone or fiddle with knobs.

It isn't a high end, high power audio system. But I find the quality and volume more than adequate around the house. If I want it louder I can easily plug it in to my home audio system or plug/pair it with my bluetooth speaker...which was twice the price and wasn't anything but a speaker.

As for the security concerns, I just go in the bathroom and turn on the exhaust fan and shower when I want to talk privately. JUST KIDDING!! Several things made me believe the features were worth the small risk (and EVERYTHING carries some risk):
1. I live alone so it doesn't have much to hear. But even if I didn't I don't think I'd be too concerned.
2. It isn't supposed to send anything to Amazon until activated by its attention word (Alexa by default). If it ever got out that it was sending sound before that, it might mark the end of the market for these devices. Well, maybe not, we're putting up with similar crap from phone OS and apps, ISP snooping, video surveillance everywhere, web site trackers, etc.
3. If it collected credit card numbers or medical information that might put all of Amazon or Google's home device infrastructure in scope for PCI or HIPAA compliance. Something they'd probably prefer to avoid. ;) Equifax and probably a dozen other companies already gave away my national password, er, SSN. But I digress.

Like I said, its capabilities as a versatile, easy, hands free interface to music services is why I bought it (and its low price and wanting to have music more distributed around the house).

All its other features are frosting on the cake. I'm not particularly interested in home automation but I'll probably tinker with it at some point. It might be useful to make and receive hands free phone calls if it can do that. Information lookup? Bleh. It isn't often I want a sound bite answer to anything. Voice purchases? Probably not. I'm likely to order repeat stuff while I'm online shopping for other stuff or looking at a menu. And tying voice actuation to a credit card attached account seems like an accident waiting to happen. Programming capabilities and routines? I'll have to see how powerful the API is. In the back of my mind I'm thinking of how it might be useful to tie it to my Karafun account and maybe FireTV if my PS3 ever dies. Or maybe tie it to local event web sites so I can say, "Alexa, what's happening in town tonight?". Maybe it can already do something like that. I don't know. I'm a newbie.

BTW, I bought a second echo. I don't splurge often but having a music genie in another room for $79 was too hard to pass up.

Why did I buy Amazon over Google? Price. Features.

I think Google will eventually be better at information lookups because, well, they're google. But that feature is low priority for me.
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Bob and Sherry
5.0 out of 5 stars Audio Now Sounds Great after Software Update - Read Review for Details
Reviewed in the United States on November 2, 2017
Color: Charcoal FabricConfiguration: EchoVerified Purchase
Update: Amazon has pushed a software update and sound quality now sounds great.

I was originally disappointed in the 2nd Gen as my original review (below) shows. Shortly after posting the review Amazon reached out to me for additional information. They contacted me again today and said they took my, and others, feedback regarding the sound quality seriously. The Amazon rep informed me my Echo was selected to be part of a test group asked me if I would want to install a new software update to address the problem. She walked me through the steps to ensure the update was applied and asked me to test the audio (she stayed on the phone while I did this).

With my 2nd Gen and original 1st Gen Echo in a multi-room group (that's a really nice feature) I had Alexa fire up my playlist. I was surprised to find the 2nd Gen now sounded much improved. As I walked between rooms with the two Echo's I was also surprised that the 2nd Gen sounded better than my 1st Gen, the bass and mid-range had a better quality. Not believing my own ears I had my wife also give it a listen and she agreed.

The Amazon rep said they were working with a small group of customers like me to verify the update and they would be pushing the update to all customers very soon (update to my update, looks like Amazon is now pushing out the software broadly!). You can check your software version by using the Alexa app and looking at your Echo device settings. FYI, after the update my Gen2 shows Device Software Version 592452420 (the original was 592452320).

Other than audio, the Gen 2 is nearly identical to the original Gen 1 with exception of form factor. The Gen 2 is shorter (5.9") and wider (3.5"). For comparison Gen 1 was 9.2" x 3.3". The Gen 2 has many 'skin' options, I chose the fabric option. Comparatively the Gen 1 had a look of plastic and metal. The Gen 2 cover is removable so you can replace with other skins.

As for responsiveness, Gen 2 specs show better microphone array. From my use I've not noticed anything improved. That said I was very happy with the Gen 1 responsiveness to commands, the Gen 2 continues to be as responsive.

All other functions seem to be the same as Gen 1 including blue ring that indicates "listening", buttons on top to activate for "Alexa" and button to mute the microphone array. There is also a 3.5mm jack port and bluetooth to connect to other speakers. There is a design change, with Gen 1 you would turn the ring to change volume, that's been replaced with +/- buttons (following same design change as the Dot releases).

---[Original Review - 1 Star]---
I bought my first Amazon Echo back in 2014. Since then I've added a second Echo (1st gen), a tap and 3 dots. I've added Vaux Cordless Home Speaker
VAUX Cordless Home Speaker + Portable Battery for Amazon Echo Dot Gen 2 Gray/Ash to two of my Dots. I've given Echo as gifts. In other words I'm all in on Amazon Echo system and have been for a long time.

Amazon advertises this as 2nd Generation as "improved sound". I thought the original Echo (1 gen) sounded great so I fell for the 2nd gen hook, line and sinker. Unfortunately after listening to it I find it's a sinker indeed, or perhaps a stinker.

I did an informal test with my 1st gen and new 2nd gen Echo. I had them both play a set of songs. I'm just going by what my set of ears tells me, but the 2nd gen is DISAPPOINTING when it comes to sound quality. While it does seem to have a deeper bass, the overall quality sounds tinnier than the 1st gen. Whatever "powered by Dolby" is supposed to bring to the 2nd get unit is not much, this 2nd gen is just not up to par with the original when it comes to audio.

The unit otherwise functions like the original and other than the form factor I see nothing that's an improvement. I haven't seen that it "hears" better. And it doesn't sound better for sure.

Perhaps I'm too focused on the sound of Echo 2nd gen, but when Amazon makes it a point to expressly market it as being "improved sound", I'd expect the sound to be noticeably improved. It doesn't and therefore give it a 1 star rating.
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Roberta
5.0 out of 5 stars Alexa saved my life!!
Reviewed in the United States on June 25, 2019
Color: Heather Gray FabricConfiguration: EchoVerified Purchase
Sorry if this is a bit lengthy, but I think Alexa deserves the time.
First, a little background to give some perspective.
I am 86 years old. My residence is in a 50 + community, in an extremely private location surrounded by trees with a pond on one side. No one can see whether or not my car is present. Secondly, I know no one in the community since I am new, and in addition, no one knows that I have even moved in, this was my first night here, so as far as anyone here knows, my residence is till empty.

I have a sunroom adjoining the family room, separated by sliding glass doors. I had set up an enclosed section of the family room for my cats with a General, steel, cat cage in one end, next to the sliding doors so my cats could come in and out of the sunroom at their leisure. It was a very cold night, 32 degrees, and the sunroom was not heated.

A little after midnight, I decided to go into the sunroom to get something, and I opened the sliders just a little to enter so that the cold would not come into the family room. While I was out there, I closed the slider leaving only about 8 inches or so open to keep the cold out. After completing my task, I decided to re-enter the family room and grasped the slider to open it wider only to find that it would not open any farther than it already was. I began to push as hard as I could, again and again, thinking it was just a little stuck, but to no avail. It simply would not budge even a tiny bit, the 8 or so inches was all I was going to be able to get it open! Well, I was getting quite cold without even a sweater in the 32 degree temps. It was well after midnight, and I estimated that it was well over a mile 1/2 back to the main gatehouse in the freezing temp, without even a sweater, even if I could muster up the energy for the walk after a tiring day of moving.

The house was locked up tight as a drum, and no one else had a key, NOR DID I have my own house key, nor car key, since they were inside on the kitchen counter in my purse with my cell phone, If I had left the sunroom, I couldn't have gotten into the rest of the house, NOR even into the car. I would still be out in the cold without shelter.

My son told me later that the gatekeeper had told him no one had pass keys, and there was no security person on duty at night, so no one making rounds to check on things who might have found me, even if I had yelled, and certainly no one else would be roaming around at that hour in the cold, and my immediate neighbors did not reside there any longer. So no, yelling would not be any help. If I had been in my previous neighborhood, I could have withstood the cold and knocked on a nearby neighbor's door, even at that hour in an emergency, but here I knew no one at all. Failing any other solution, and having no cell phone with me, I decided that I simply MUST squeeze my body through the small opening; I am rather slender and I believed I surely could do it. So with confidence, I began squeezing. After about a half hour, trying all sorts of positions and pushing with all my might, I managed to get the lower portion of my body through the small opening into the family room. I had decided that I should lie down on the floor and that in that position, I might relax my body enough to better squeeze through, so there I was, lying on the floor with my lower half in the family room, the metal track under my waist, which was quite painful, and my upper half 1/2 step lower down on the hard floor of the 32 degree sunroom. But I was confident and I felt I was halfway successful already!

So then I began the attempt to squeeze my rib cage through the opening. Well, after several attempts, it simply would not fit at all. I twisted and turned into every conceivable position I could think of, but NO, it would not squeeze through the small opening, and my ribs were getting quite sore from all the pressing and pushing against the hard metal of the slider door.

By this time it was well after 2:30 a.m., approaching 3 a.m. and I was tired, and cold, and sore, so I decided, OK, I would remove my bottom half from the family room, go out in the cold, knock on doors even at that hour, and try to find some help or shelter, or at least a phone, from total strangers, (if I could wake someone) or try to walk the mile 1/2 back to the gatehouse in the freezing cold. So reluctantly, I began pulling my bottom end out, (you would think that what went in, would surely come back out) but NO, it would not come out. Again, I tried and tried, but I could not remove my bottom half from the family room. So there I was, half way in and half way out and I was getting colder and colder and sorer and sorer.

At this point I began to realize the seriousness of the situation. No one knew I was going to move in at this time, no one was expecting me anywhere, my son would probably not try to contact me till the following weekend and if he called and I didn't answer he would simply think I was off busy doing something, and he would think nothing of it. I am a hospital volunteer, but not an employee, so if I did not show up, I assumed that they would think I was merely inconsiderate to not call out when I had something else I needed to do that day. I doubted that anyone would come looking for me. Why would they! And they also did not know I had moved into the new residence.

So actually, I could simply lie there for the next week or even longer, on the floor, half in and half out with no food or water or help of any kind. How long could I last like that at my age. Slowly the seriousness of my situation became evident to me. This was actually life threatening! I could simply starve! and at some time in the future someone would just find my body! I would have panicked, but the situation was so bizarre, I couldn't really grasp the reality of it all. So there I lay for a little while numbly accepting the predicament I was in, tho still partially unwilling to believe that there was no solution. BUT WHAT! It was well after 3 a.m.

Suddenly, as I looked longlingly into the family room, and about 25 feet or so down at the other end of the room on the kitchen counter, I noticed something gray and cylindrical standing on the counter, next to my purse. OMG!, it was my Amazon Echo, (named Alexa) I had brought it with me and plugged it in without trying to re-program it for the new residence. Did it remember its programming from the other home after having been disconnected from a power source?? Not at all sure about that, but it was worth a try, so I yelled at the top of my lungs, ALEXA, CALL CHRISTOPHER!!

Suddenly, unbelieveably, I heard her say, CALLING CHRISTOPHER! ding a ling, ding a ling, ding a ling!! And then he answered, awake at 3 a.m. in the morning watching tv! Mother are you ok, its after 3 a.m.?? NO, I replied, I 'm on the floor half in and half out of the family room and sunroom, trapped!!. He replied that he was putting on his shoes.

Well, the gateman didn't want to let him in, but finally he did, My son also did not have a key, and he came and had to break into the sunroom smashing in the door and breaking the lock. He is a very large fellow, and once in he threw his weight against the slider and was able to open it about 3 or 4 more inches, just enough to let me squeeze the rest of myself inside.
The General cat cage door, had wedged itself in between the two sliding doors preventing them from opening any farther, so each time I had tried to force it further open, it had just wedged the cage door in even more. Once inside, I was able to pull out the cage door releasing the sliding doors again. By that time it was approaching 4:30 a.m.

Yes, I now have extra keys, even a lock box, and the cage has been removed, and I now have a medic alert pendant to wear around my neck.
Sooooo, Amazon and Alexa saved me, I really believe she saved my life. So glad I noticed that little gray cylinder sitting on the counter so far away, 25 feet, at the other end of the room!!! AND thankful that after being moved to a new home, it remembered its previous program settings!! Thank you Amazon and Alexa!! Thank you, all of you who created and maintain dear Alexa.
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Roger K. Mukai
2.0 out of 5 stars So far, I like it. More testing needed though. Updated.
Reviewed in the United States on November 16, 2017
Color: Charcoal FabricConfiguration: EchoVerified Purchase
2018-MAR-29 Revision Revision - lost my internet before finished.

YOU CAN, on the ALEXA APP, delete history, but; you must enter each device, and then each recording, and delete them ONE BY ONE. This is SLOW and very CUMBERSOME. At the least, I should be able, to select a SINGLE DEVICE and SELECT DELETE ALL. This is NOT an option on the ALEXA APP. I have 5-devices that RECORD. So consider if I have 5-devices, and each device has 10-to-15-different recordings, that means I have to hit "DELETE" 50-to-75-times before I have DELETED all of my so-called HISTORY! If I could do it at the DEVICE level, I would only have to do it 5-times. Seriously, deleting recordings is a very difficult thing.

And, I am very annoyed at the BIG GLARING RED CIRCLE on top of each ECHO, when I MUTE the microphones! It really should GLOW RED for perhaps 1-minute, then; VERY SLOWLY, BLINK RED - where by - it is OFF for 5-seconds, then slow FLASH red for 2-seconds, then 5-seconds off, then 2-seconds on. Or something like that. NOT that UGLY --CONSTANT-- RED RING on top when ever the microphones are OFF. Seriously. guys?

2018-MAR-29 Follow on - REVISED.

I still have an ISSUE - but - I MUST revise my statement. According to AMAZON, it does not record unless Alexa hears her wake word, and; then you are only going to be recorded for what "she" must hear, in order to respond properly to your request.

THAT is what Amazon says will happen. BUT,

It also says you can DELETE the recordings via the ALEXA APP. That is NOT TRUE. I have the ALEXA APP on my SAMSUNG phone, and; there is absolutely NO WAY TO DELETE RECORDINGs from that device. It is NOT supported there. Moreover, as it appears that I can only delete recordings from my laptop, there is still NO FEEDBACK that when I ask for my recordings to be deleted, that they are actually DELETED. As I stated before, it says a "request is acknowledged" but not actually "done".

And it SAYS that if you push the microphone button, that it shuts off the microphones on the device. I am dubious if this is true, and; it is really ANNOYING that it shines RED when you do this. Why not shine RED for a Moment, then BLINK VERY SLOW RED, until you turn it on again? If I want to leave it OFF, for hours, or even DAYS - I don't want to therefore WASTE the light - or over time burn the LED out.

Still, when I first reviewed my recordings here, there were several instances where stuff I did NOT want RECORDED was actually recorded. And a LOT of crap from my TV, where Alexa responded to the TV that was playing, and recorded useless stuff from there. So, I apologize to AMAZON for my outburst saying they are recording us, they are, but "NOT SO MUCH" as I believed.

I am still in doubt, and dubious about DELETE. Why can I NOT simply say, "Alexa - delete my recordings."???

********

Okay, I have a serious ISSUE with the ALEXA interface. I just learned, that ALEXA and my ECHO devices, are, according to AMAZON, "Constantly Listening". Okay, I get it. It has to "Listen" to know when you are ASKING it to do things for you. Fine.

BUT, did you also know it is CONSTANTLY RECORDING? That's right. It is not MERELY LISTENING. It is also CONSTANTLY RECORDING EVERYTHING that is making SOUND in your HOME!

AND, the ONLY WAY TO DELETE THOSE RECORDINGS, is to LOGIN TO AMAZON, via a LAPTOP, and MANAGE those recordings. WORSE, even when you order them to DELETE MY RECORDINGS, it does not do that! It says, "Your Request has been SENT" You never EVER get an actual acknowledgement that the RECORDINGS are BEING DELETED!

There are those who try to draw attention to "This could be used against you in Law Enforcement".

I am doing NOTHING that matters in that regard. THAT is not why I CARE about being RECORDED ALL THE FRAKKING TIME!

Consider the more OBVIOUS PRIVACY ISSUES - that have absolutely NOTHING to do with being ILLEGAL or such like:

Do YOU WANT AMAZON RECORDING YOU ....

* You reminding the kid(s) of the FRONT DOOR LOCK code?

* You discussing your private FINANCIAL facts with your spouse?

* You lecturing your kid about DRUGS?

* How about you and your mate making LOVE at night?

* THAT - is why AMAZON ECHO RECORDing is BAD.

Listening? Sure, I get that. But RECORDING? And NOT DELETING THEM EASILY by saying:

ALEXA - DELETE ALL OF MY RECORDINGS RIGHT NOW!

You CAN'T. And I, personally, have a SERIOUS ISSUE WITH THAT.

RECORDING? That I cannot merely say, "ALEXA DELETE MY RECORDINGS"?

WHY NOT???!!!

2017-DEC-07 Follow on

All in all, I like this device. It plays my Amazon music very well, and; the "daily briefings" and "Reuters News" are nice to have. I hope that as time passes, I will find more things to do. It is fun to ask Alexa things just to see what she "knows". I think Amazon should make it more clear where to go to learn more. Perhaps a devoted web page or three.

The ONLY thing that is "funny" and "off", is that I have mine seated near one of my TVs. And, Randomly, when I am watching shows, the sound from the TV activates Alexa, and; it is funny to hear her respond to the TV rather than to me. No complaint about that. It is impossible for it to not happen. Though it is really funny when it does!

The sound quality is outstanding. And, NOW I have two of them paired. They play music very well in sync. I'm a TECH, so; it makes me wonder what kind of firmware algorithm is used to make it so perfectly synced. Cudoz to the men and women who made that possible. I know that it had to be a serious challenge to make it so!

If you want a laugh or three, ask Alexa to sing and also to tell you stories.
;O)

2017-NOV-22 Follow on
Okay, really, it is a nice device. It needs MORE functionality, but; it is overall, a good buy, if you want help with your memory and lists and reminders and such like. I found that the recurring reminder is there, just not obvious - though - it should be. Search on Amazon. I'm working on it now. As for Alexa, for some of us, nice is important. One GLARING oversight... She does not respond to courtesy. You folks need to get her to RESPOND to "Thank You Alexa" with "You are welcome." or better, "You're Welcome Roger." or "You are very welcome!" AND best, a combination of either response - or even all three of them, randomly, whenever the user says, "Thanks Alexa" or "Thank you Alexa". or even just "Thank you" and "Thanks". It should be no issue for it to recognize at nice THANK YOU and reply. The ability to do so would add to the illusion that Alexa is your "friendly helper". Food for thought.

---------------------------------------------------
(original posting)
This is my initial thoughts ONLY. I am still getting to know this device. So far, the PRO(s) are, it is smaller than I thought it would be, which is nice. and, the sound quality is fabulous! It plays my Amazon Prime music very nicely. Alexa responds very well to my voice without any special "training", from 10-feet away across the room. I don't have to "yell at it" or anything. Just speak to her normally. That's really nice. And, the Alexa voice is easy to understand, and; well programmed to reply.

CON(s), though only MINOR: I had to EJECT then, REMOVE the SD-CARD, and also REBOOT my phone, to get the ALEXA APP to install on my NOTE 4 running Droid 4.4.4. Before doing that, I wasted nearly an hour trying over, and over, to download and install the app. It downloaded fine, but; REFUSED to install. And on every failed install, it would "claim" it could not download. My download manager showed clearly that it was downloading fine.

Frankly, I do NOT like that I must use my PHONE to "configure" and "modify" the settings for this device. THAT was not clear online. I would think AMAZON would ALSO supply me with a WINDOWS application for this. But, so far, I cannot find one. Seriously, it would be nice to NOT have to use ONLY my phone for the setup and reconfiguration activities. Yes, I know the CHILDREN do EVERYTHING on their phones. BUT, I am a DINOSAUR, and I use my LAPTOP far more than my phone for "things". Just a thought.

The built in activities are rather LIMITED. It does NEWS only from Reuters, and; will NOT allow me to RE-DO the news for "today". That is annoying. I don't always get to catch all of the information on the first pass. So, it seems that I should be able to RE-LISTEN to the same news cast - on DEMAND - All the time. But, once you have done the news "today", Alexa says, "You've already listened to your news" and refuses to do it again for "today".

I have not YET done it, but; I like that I can set up the device to REMIND ME of things, "to-do", and; also - to put things in my Amazon cart, and; also to BUY THINGs without being on the laptop, and; to give me order status alerts for Amazon purchases. I look forward to trying these features.

BAD BAD BAD is...

She does a terrible job of reading my KINDLE BOOKS. So bad in fact, that; it is not really worth doing. You cannot tell Alexa to SKIP over the Table of contents, or GOTO PAGE 1 or GOTO CHAPTER 3. Nothing like that. You cannot tell her to SKIP a page, or RE-READ anything. AND the biggest problem, she reads FAR TOO FAST. And telling her to "READ SLOWER" appears to do something, but; really - she reads at a breakneck pace, and; there is not way to make her read slower.

I will report again when I have had time to try the other things it clams to do. But so far, I LIKE the ECHO, and; the Alexa app is seamless with it. If Amazon can make it READ MY KINDLE BOOKS - and not keep telling me to get an AUDIBLE ACCOUNT, that would be a greatly appreciated thing to improve!

2017-NOV-19 - additional follow-up:

Okay, in general, this device works well. Some thoughts about how it can be IMPROVED. When talking to the device, it would be good if Alexa responded to polite interactions. If I say, "Alexa, Thank You", she should reply with "You're Welcome!" or even "You're Welcome Roger." Another Improvement, would be, to allow VOLUME to be SOFTWARE DRIVEN. Today, I MUST walk across the room to make it LOUDER or SOFTER. By pushing the VOLUME buttons. BUT, that is rather counter-intuitive. Since it does "everything else" by voice.... It makes sense that it would ALSO allow me to say, "Alexa, Volume Up please." "Alexa. Volume Down please". And, "Alexa, MUTE please" "Alexa, UN-MUTE please". With positive reply from Alexa, like: "Your Device will be muted until you UN-MUTE or restart it". And, "Your device is now UN_MUTED Roger."

It could, and perhaps should, also have a few more APPs available. I cannot say, for sure, what they might be. But, interaction between Alexa and the USER is the key. For instance, since it has TIMER(s) and REMINDER(s), it would be good to be able to have it, perform actions every day at given times--Recurring Reminders. The obvious reminders like: "Roger, It's NOON - time for lunch." or "Roger, it's 7pm, time to call your Mother." Stuff like that - that repeat - DAILY.

I still think Alexa should be able to READ my KINDLE books, with a SLOWER PACE. And, be told to SKIP pages, or even chapters." Right now, it annoyingly reads every single thing, including table of contents, etc. And, it does NOT remember where it left off. This would be useful. To have Alexa READ a kindle, and; like me, place a bookmark, and resume reading by saying, "Roger, we last left off in Chapter ###, page ###." Being even smarter, would be to BACKUP a paragraph, or so, when resuming. BUT, that would be far beyond what I am sure these young developers are capable of doing.

In summary: The ECHO is a solid device. It's sound quality is outstanding! And, it does a very nice job of playing my AMAZON music. It should have some improvements like: (A) Allow (also) LAPTOP - not merely PHONE - to interface with the device; (B) Allow (also) for SOFTWARE volume UP/DOWN/MUTE/UN_MUTE; (C) Have REPEATED REMINDERS; (D) Have PACE variable speed READING of KINDLE BOOKS; (E) Have MORE built-in applications - and perhaps more NEW(s) source options.

I hope to see some of these improvements in 2018.
;O)
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