Top critical review
1.0 out of 5 starsWay too many issues! Do not purchase.
Reviewed in the United States on August 26, 2017
Beware of purchasing! If you do, highly consider purchasing any additional warranty coverage!
Overall the TV works okay. Good picture, surprisingly internal sound output, and nice to have smart features. But this is all when it is actually working.
I have had this product for (luckily) just under the 90 day warranty and had to work with Samsung and getting it serviced. I am writing this review directly after my phone call with them so there is still some uncertainty as to if the technicians will be able to fix it. Additionally, it appears the certified technician is about a 1 hour drive away.
The number of issues I have experienced within this 90 days is absurd for any product! I have never had such terrible luck or experience with any electronics as much as this TV. Here is the full list of problems. Many of these have been shared by other users upon Googling, so do not assume these are one-off issues.
1. At one point none of the applications would open. They would simply remain in the "Loading" screen of the application but will not fully load. I had to perform a factory reset to correct this, which is just annoying and a hassle when you have set all your logins to all the applications.
2. There was a notification for "Samsung checkout down for maintenance" with a date and time. Even though the date/time was in the past, the notification would constantly pop up. There was no way of turning off this notifications within the menu. Upon browsing the Samsung community boards, they recommended unplugging the TV for 5 minutes to correct the issue. It worked but once again, super annoying and a hassle to google/correct.
3. The volume levels depicted on the TV did not correspond with the actual volume the TV was omitting for most applications. For example, despite the TV being set to a volume of 90/100, you could hardly hear any sound from Netflix, HBO, Hulu, Spotify. Oddly, the TV menu noises would correspond with the volume level but all apps did not. Once again, I had to unplug the TV for 5 minutes before it corrected itself.
4. The TV no longer turns on. I experienced the same problem as many other Samsung TV owners where the standby light is on and will blink but the TV will not turn on. Apparently, this is a COMMON hardware issue and needs a part replaced or fixed.
In summary, I would highly recommend not purchasing else you run the risk of all these issues above. I am surprised by the solid reviews thus far but maybe those reviews came soon after their purchase. My guess is they will also experience the slow and steady decline of a quality product.
