Top critical review
3.0 out of 5 starsFirst and last Miele product I will buy
Reviewed in the United States on May 19, 2021
Shortly after 1 years since purchase the carpet attachment stopped working. Called support just to be told that I need to get support from Amazon. The support PDF in amazon site indicates to contact Miele.
This is the second time I have dealt with Miele support and both times it was not very good. First time a package was lost by UPS and was told to just "deal with UPS directly".
This vacuum was great while it worked, but given how mediocre Miele support seems to be not sure will want to get another product from them. Also, from my initial research seems this part that broke is almost half the cost of what i paid for the whole package. I have another vacuum that is likely around 10 years old and still going strong, so to have this one have issues after 1 year doesn't give me a whole lot of confidence on this brand.
Second update 2021
After 4 calls found out that not only my vacuum is out of warranty, but parts were never under warranty. Additionally, the particular model for the attachment that I got, a bit over a year ago, is not longer made. Going to have to check manual for other potential attachments... all of which likely will be almost half of what I paid, if I opt to try and get a Miele original part.
Most definitely not getting another Miele product after this.
Initial review from August 2020
Super happy with this purchase. It is way quieter than our previous vacuum and just as good, in some bases much better, while also having significantly less weight.
