Top critical review
1.0 out of 5 starsInconsistent controls.
Reviewed in the United States on June 27, 2018
First review:
Sound and fit are great. However, volume control is horrible. Sometimes the lowest setting is almost too loud. Do not try to adjust using slide on iPhone music player as you slide to lower the volume, it will blast you out. Contact 1 More and they said to update earbuds using their app, which did not work. Have another week and if this continues, I will return.
Update after contacting 1More support:
1More support suggested some possible fixes, which did help me connect better and could set the volume with minimum control, but still not as good volume controls and range as you get with stock Apple earbuds. After contacting support again I found out that purchasing through Amazon third party vendor, Zouk, resulted in me not qualifying for any support nor warranty.
I looked into how to avoid this issue in the future, and found an article talking about this problem with purchasing through Amazon. The article suggested that you visit the website of the manufacturer and see whether they list authorized vendors. I did that this morning, and on the "usa.1more.com" site, I could not find any such listing, but when I clicked on a review listing for that site for the product, there was a purchase button that directing you to purchase the earbuds on Amazon, through Zouk. Thus, more information up front would have been helpful.
I think I did figure out a workaround the volume issue, so I will keep the earbuds. I may purchase an authorized set from Amazon to see if in fact the first set is defective, or just poor firmware.
