Amazon.com: Customer reviews: Samsung Electronics UN75MU9000 75-Inch 4K Ultra HD Smart LED TV (2017 Model)

Sleek TV & Amazing Viewing Experience: Samsung UN75MU9000 Review

Reviewed in the United States on February 28, 2024

I've had this TV for about five years now, and love it so much we purchased two more.

For starters, the 75-inch 4K Ultra HD display has not only transformed my viewing experience but has also become the centerpiece of my family room. It continues to perform without a hitch after years of daily use. Here's why this TV deserves all the accolades:

Picture Quality: The 4K Ultra HD resolution is great! The clarity and detail are so vivid and crisp that it feels like you're looking through a window rather than watching a TV.

Smart Features: The integration of Samsung's Smart Hub makes this TV more than just a screen; it's a gateway to a world of entertainment. The user interface is intuitive, making it easy to navigate through various streaming services, apps, and live TV. The addition of the OneRemote simplifies the control of all connected devices, removing the need to juggle between multiple remotes.

Design: The slim, sleek frame and almost bezel-less screen mean that all you see is the picture, not the TV. It's a piece of art that complements any room. The clean cable management system is a bonus, ensuring that the focus remains on the beautiful display.

Performance: The unit is incredibly responsive, with no lag when switching between apps or channels. The motion rate technology ensures smooth action scenes, with no blur, making it perfect for sports, fast-paced games, or action movies.

Verdict: The Samsung 75-Inch 4K Ultra HD Smart LED TV has offered my family unparalleled viewing experiences for years. Its superior picture quality, user-friendly smart features, stunning design, and exceptional performance make it a must-have for anyone looking to elevate their home entertainment system.

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Rachelle

Great picture TERRIBLE ONE CONNECT QUALITY

Reviewed in the United States on June 10, 2020

Verified Purchase

This TV is absolutely stunning out of the box. The colors are very vibrant and the picture is beautiful. At first I was extremely happy with the purchase, but after about a year the remote stopped working all of the time. Trying to sync the remote accomplished nothing. The only way to make it work again was to unplug the tv from the one connect box that controls all of the tv inputs, and plug it back in.

This is only a temporary fix though, the remote will stop working again after a short period of time and the fix has to be repeated. After only 2 years of owning this, I am now to the point where I have to unplug the tv and plug it back into the one connect every single time I want to use it.

To me this is completely unacceptable, this premium product with a premium price point, it should last much much longer than one year. As is with most products, this one happened to begin failing just after the one year warranty period. Samsung will not do anything to fix the issue or replace the one connect box. Replacing the remote accomplishes nothing.

If I were you I would completely avoid buying a Samsung tv, or at least one that uses the one connect box technology. The quality is crap, no matter how beautiful the picture or design of the tv, if it doesn’t work when you want to use it then it is worthless.

Shame on Samsung for putting such a garbage quality one connect into market, and failing to fix the problem.

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WATCHER

Excellent TV Picture

Reviewed in the United States on May 15, 2018

Verified Purchase

I bought this model in February and it is an excellent TV. No motion artifacts seen yet. Picture is SHARP, especially with 4K sources. I had trouble assembling the TV. The TV stand is poorly designed and cheaply made. I followed a YouTube video for assembly but almost ended up destroying the glass on my TV entertainment center when the TV stand, which was clipped onto the TV pending assembly to the TV by 3 screws, snapped the clip off on the TV and the TV stand base fell down and inward but I caught it just in time. I replaced the clip with electrician's tape but once I screwed the TV stand to the TV (3 screws), I didn't really need it. The screws have to be tightened almost to the point of stripping them. Otherwise, the TV screen dips laterally to one side or another. This TV can be wall mounted as well, if you so choose. I had some problems with the Smart Hub, where the YouTube app did not work, but a couple of firmware updates solved that. I could still use YouTube because this Smart Hub comes with an Internet app. It uses the Tizen web browser but it's loaded into firmware, not software, so it's harder to attack and gives you a 2nd method for going to YouTube and other apps on the Smart Hub. I purchased a GANA RCA to HDMI converter which allows me to connect my Panasonic VHS recorder/player to my 4K TV. This converter will upscale VHS to either 720p or 1080p but I chose the 720p and the image is pretty good. The 4K TV also upscales. I could not believe that this could be done but it works. I get to keep using VHS tapes that have no DVD/BD or 720p/HD streaming options. There are plenty of movie titles and shows that I taped that you cannot get today on other media. Sad, but I have been granted an extension with this converter. I researched for a Wi-Fi keyboard for this 4K TV and finally found one that is acceptable to use. It is the Rii K16(2018 model) dual-mode(Bluetooth/Wi-Fi). It will not work with the YouTube app in Smart Hub but going into the Internet app and going to YouTube from there allows me to type in search terms instead of using the Samsung TV remote which is too slow and frustrating. It takes a while to get used to but it works fine on the 4K TV and I tested it, using Bluetooth mode, on a Samsung Galaxy Note 8 cellphone. It worked fine on there. You can type long emails or texts easy with the keyboard. Netflix also has an archaic-type search function but this keyboard worked fine with it. Where it did not work was on an old Panasonic plasma TV about 6 years old. It needs more current hardware to work. Not all buttons work as intended on my 4K TV and different hardware will affect which buttons will work. It surely beats using a TV remote and an on-screen keyboard. This keyboard is well made but pricey. With hardware, you get what you pay for. This is an excellent keyboard that can be used on cellphones, tablets, laptops, or PCs.

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SKShop

No Issues

Reviewed in the United States on November 22, 2017

Verified Purchase

Very happy with TV. We do not have home theater requirements so our criteria is not as stringent as others. The bigger screen and greatly improved picture quality are a big step up from what we had. The OneConnect box setup works great for our situation. Allows for a nice clean look because of reduced cable connections to the TV. There is some picture quality reduction when viewing from an angle however not a concern in our implementation. Setup was straightforward. It recognizes the cable box (I know) right off so pretty seamless transition. The software interface overall is easy to use. The remote voice recognition works pretty good especially for channel selection. When viewing some 4K content from the internet, it did go into a buffering mode, but that is a function of our internet service, not the TV. Delivery was as scheduled and packaging for the TV was excellent.

7 people found this helpful

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Kyle Simpson

Great TV, weird choices in external wiring

Reviewed in the United States on June 1, 2017

Verified Purchase

Absolutely beautiful picture and great TV. Love the ultra thin profile and the almost invisible bezel maximizing screen in no wasted space.

Only knock against this is the weird external wiring from Samsung. Instead of plugging your HDMIs into the TV, they've moved to the "One Connect", a proprietary signal cable and hub. So you get an extra device hub you plug all your HDMI/etc into, and that sits with your other multimedia components. It connects to the TV via a generous 6' (I believe) length cord, but again with their proprietary connectors. Bizarrely, this proprietary connector doesn't include power, so you have a second wire coming down out of your tv for your power, with what seems like standard connectors. I have no clue why they went to the trouble to have a special cord and didn't just include the power in it. They should have called it the "Two Connect", since you have two cords, not one.

Anyway, strangest of all... Samsung made these two wires (the proprietary One Connect and the power cord) LIGHT GRAY in color. I was literally shocked to discover this. Here's this expensive, fancy, ultra-thin TV (perfect for low-profile wall mounting) with black bezel and backing... and GRAY cords that stand out like a sore thumb. I guess maybe so they blend better with a (gray) wall, if you were so inclined as to just run them down the wall exposed instead of hiding them in-wall or inside a conduit? Crazy choice on Samsung's part. But overall, just a cosmetic nitpick.

Great TV otherwise.

275 people found this helpful

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RT

Nice TV, Well Priced

Reviewed in the United States on June 25, 2018

Verified Purchase

Picture quality is great. It is a bit bright sometimes. It replaced a Samsung DLP from 2007. It found my NAS on my network and connected easily without any setup, everything visually is improved at first the one connect remote felt like I added another remote to my collect but has started working itself out.

It has some issues but nothing major. Amazon app is noticeably slower than on the FTV, wire cover for TV stand does not like to stay on, it loses the ability to turn of the receiver when the TV is turned off, setup of devices connected to receiver can be tricky, difficult to setup FTV connected to the one connect box, one connect box is just plain weird and make sure your receiver is HDCP2.2 compliant.

Thumbs up from me, now if it will last as long as my DLP that I am still using is yet to be seen. Probably would make no sense updating the review 10 years from now. ;O.

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Radio guy

For the same price as the UN75MU9000 go with OLED !!

Reviewed in the United States on April 4, 2018

Verified Purchase

Bought the UN75MU9000 and though I did like the size, I just was not overly impressed at the Picture quality. Even coming from a 6 year old 58 inch Samsung plasma. Even with lots of adjustments, I found it to be almost too bright (washed-out). My wife and daughter said it hurt their eyes when watching at night… again even with setting adjusted for “dark room”. I would say if you have a big very bright room and not overly critical about color and picture quality then you may enjoy this model. It’s probably the best Samsung LED, but if you are picky or a critical viewer like me, save yourself the trouble and just go with an OLED set. I was surprised at the prices; if you can afford the 75 inch MU9000 then you can afford upgrading to a 65 inch superior OLED set. I returned the 75” 9000 and went down a size (65 inch) to the LG OLED65C7P, And Wow what a difference in picture color and quality. Day or night, darker room with or without with lights on, we all just Love the OLED Picture/technology. (2017 LG OLED also support Dolby Vision, MU9000’s do not) I don’t even miss it being a size small. The picture is just that far superior. Even if you have a bright room like I do, (that’s one reason I liked the mu9000) but rest assured the LG OLED are as bright and have no problem with glare or being used in a bright sunlit room. And all without being washed out like I found the 9000 to be. So the LG OLED are no problem even in my very bright room. I’m sure the Sony A1E is just a good but it’s more money, the LG’s are a steal now that the prices have dropped for the 2017 models. I hope this helps you decide. I don’t think you can go wrong with the OLED sets It’s OLED for me now on… One last note, Amazon’s delivery (and in my case) Pick-up service, was better than any local service that I have found!! Nice job Amazon. PS… I don’t work or have any connection with LG or Sony.

One person found this helpful

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Dylan Gallagher

Samsung Swindlers

Reviewed in the United States on December 5, 2018

Verified Purchase

This TV was the first one I ever purchased for myself. It was supposed to be my baby, with all the top features and wonderful picture. It never had a scratch on it, and then recently a couple black dots appeared on the screen. The same day the pixels started disappearing in vertical bars. So I called Samsung support immediately and they walked me through a factory reset. Guess what happened next? The TV wouldn't even turn on! I thought calling customer support would fix the TV, but it only made the problem worse.

So they scheduled two technicians to come by, and instead of helping me with my TV they used my bathroom and questioned me about personal items in my living room that had nothing to do with the TV repair. They admitted they didn't know how to fix the problem other than replacing the TV (which they didn't want to do) so they called another technician and essentially Facetimed with him to show him my broken screen. Somehow someone from miles away is able to decide what two grown men cannot see with their own eyes. That, or the technicians in my living room didn't have the guts to tell me themselves that they didn't intend to replace it, so they made some lackey be the final word. Hiding behind their peers? Samsung, what is wrong with you? It's disrespectful and displays a toxic work environment.

I bought this TV in February 2018 and it died in November--a mere 9 months after purchase. That is a HUGE problem!! Samsung has intentionally built utter crap that dies just as your warranty runs out. My TV was still under warranty for 2 more months and Samsung REFUSED to replace the TV, forcing us into a "he said she said" that I damaged my TV even when no clear damage is evident. And now it's dead. I'm out $1100 right at Christmas time! What's the point of the warranty? I demand my TV be replaced or refunded!

12 people found this helpful

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Anonymous

Good TV, but atrocious customer support.

Reviewed in the United States on April 4, 2018

Verified Purchase

So far so good, as far as the TV goes, although it's a PITA not to be able to delete unwanted apps from the home screen.

However, I'm trying to wall-mount it. It comes with two devices called "Wall mount adapters" that screw into the back. You're supposed to be able to put M8 1.25mm x 13mm screws in it. However, it does not accept M8 screws.

I contacted the manufacturer of the wall mount, figuring the screw sizes they provided were incorrect. They kindly gave me a discount via Amazon and sent me to buy a screw kit. The screw kit'st M8 did not work, either.

The basic issue is that the screw goes in half a turn, then stops, suggesting a nonstandard pitch or width or machining problem.

I contacted Samsung via chat. First, they tried to handle the contact with a robot. Next, I was passed to India, where the agent was happy to look up the specification I already knew, BUT when I had specific questions, it became clear that (a) the agent had never seen the TV, (b) knew nothing about screws (despite being in an installation queue), (c) was not interested in the wall mount vendor's observation that this was a new issue with Samsungs, (d) was not empowered to do anything about it, and (e) did not have access to a lab or an escalation path, where they could answer my basic question about whether I should just muscle through the resistance. Indeed, when I asked whether I should muscle through it, the rep said "Regrettably, this information is not available with us, as we are into technical support, we only deal with technical issues of the TV." THAT'S A TECHNICAL ISSUE WITH THE TV.

At the end of the contact, there were far more fluff questions about "customer satisfaction" and many "so sorries" and almost nothing about accuracy of answer. Indeed, the way the questions were written, it makes any defect in support seem like the agent's fault: "How would you rate satisfaction with the representative’s overall knowledge?". Hate to break it to Samsung, but a company's agent IS the company, so if the agent failed, the company failed, too.

Terrible experience, by design. Robot followed by uninterested, unempowered, resourceless agent. I expect better from Samsung.

Update 4/4: It turns out the issue IS with the wall mount adapter. I bought a set of M8s through a hardware store, then got it to work by accident. Going back to the other screws, I was also able to get them to go in. One has to extremely carefully and delicately thread the very first thread of the screw through the adapter, almost barely touching. One way of accomplishing this is to rotate the screw counter-clockwise while making contact, then softly start screwing it back in, clockwise. So M8 13mm (standard) should work.

The bottom screw holes on the TV proper do not have this issue. The screws go right in, no problemo. Like they should.

Oh, well. Only 5 days to resolve.

Helpful

Conchdout

A great tv

Reviewed in the United States on December 9, 2017

Verified Purchase

I had wanted to update my bedroom tv. This did the trick. Still getting used to it, as I just had it installed yesterday.
My only complaint would be the delivery process of the package. It was a scheduled delivery. I had received an email that stated it would be delivered on a Thursday, and a two man team would place it in the room of my choice, unpack it from the box and get rid of the box, if I wished. They would inspect it and plug the television in and make sure it had a ‘ blue screen’, but would not go further. That was fine with me, as I had paid extra to have it mounted on a wall by another vendor. What I got from the delivery process was the driver came on Tuesday, brought the box into my doorway, had me sign a delivery paper and left. We’re talking a big box here. I had to push this huge box out of my doorway that it was blocking and move it into my living room to await for the mounting on Friday. I’m 66 and had a little difficulty moving this large box in a small house with not much room to maneuver. The whole time I was pushing this box to get it out of the way and into a spot where it would be safe, I was hoping it wouldn’t tip over and possibly break my new tv.
So, aside from that, love the picture quality. It is definitely an improvement over my old tv.

14 people found this helpful

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