Amazon.com: Customer reviews: Microsoft Surface Pro (5th Gen) (Intel Core i7, 16GB RAM, 1TB)

I am extremely happy with it. You won't regret it if you get one.

Reviewed in the United States on July 8, 2017

Capacity: Intel Core i5, 8GB RAM, 256GBStyle: Device OnlyVerified Purchase

I purchased the Surface Pro i5 8GB RAM.

The unit is taking the place of both a HP ultrabook and an IPad. The ultrabook is still a good laptop and performs well, however this Surface Pro has exceeded all of my expectations. It has been a great purchase and I love working on it on a daily basis. I bought a keyboard for it as well, which has made it a true pleasure to use. It easily runs circles around both my ultrabook (which I love) and the IPad.

The Surface Pro is built very well, from both the perspective of actual construction and initial durability, as well as design. The speakers being front facing work very well, better than any laptop or tablet I have listened to.

The screen itself is beautiful with excellent clarity and detail, with the speed behind its supporting hardware to display anything I have thrown at it. Touch-screen action, speed and response are excellent.

Saying the processor is very good is an understatement. Fan-less and very fast; it handles video compression, editing, and encoding better than any I have used, especially considering the small form factor. Simpler editing and any other daily computer use tasks aren't even really worth mentioning because it easily does those concurrently as the heavy tasks. Absolutely wonderful.

Battery life has been exceptional. Coming from an ultrabook which has good battery life, the Surface Pro has been amazing. I am on it all day and it has no problem running on and on.

The Surface Pro is on the expensive side, however, I can say that in comparison with any other tablet or laptop on the market, this is by far the superior product, in nearly all aspects. Years ahead in development, hardware, and support. It is truly a pleasure to use.

I suppose what tops it all off is its extremely small and portable size. Keep in mind that this isn't just a tablet, like "competitor products". This is an actual, fully capable computer, which can be easily thrown in a backpack or simply carried. It really has no competition because it outperforms everything else. I know I will love this Surface Pro for years to come.

Some people may say that it doesn't have USB Type-C. True, but do I really want to go out and re-purchase all the things I have, just so they can be USB-C based hardware? No; not only would this be expensive for little to no realistic gain, but all of the things I have already work well and I plan on getting use out of my purchases. Plus, most hardware doesn't support USB-C yet anyway; it hasn't been made yet. Lastly, from what I understand, Microsoft plans on selling a Surface Connect-Type C converter just in case you need it, which will support both full data and full Type-C power. Both points of full data and power being important, as many current Type-C ports and hardware are not actually fully capable.

After having the Surface Pro a few weeks, I am extremely happy with it. You won't regret it if you get one.

221 people found this helpful

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Earthling1984

Amazing little computer!

Reviewed in the United States on April 23, 2019

Capacity: Intel Core i5, 4GB RAM, 128 GBStyle: Device OnlyVerified Purchase

I'm very amazed with this computer! I've had it for a little over a year now. I have another laptop that I use at home. It's battery ended up going bad, so, I removed the battery and have it docked to a keyboard, mouse, and monitor; I basically use it as a desktop only at home now. I needed a computer that I could travel with and use anywhere. I looked into a few options and decided the to give the Surface a try. Very glad I did! I was a bit worried at first. My other laptop has better specs (i7 processor, 16gb ram, nvidia 860m video card). This Surface I got has a i5 processor, 4gb ram, and intel 620 graphics. I almost got the i7 version for the 640 graphics, but, went with the i5 due to the much lower price, and, having no fans and being silent is nice as well. To my surprise, this computer tackles everything I throw at it! I don't game much on it, but, the few games I have tried play very well. What I do that is hardest on this computer is video editing. I do most my videos in 1080 x 60. 100% smooth editing, as good as my more powerful computer at home! Rendering times aren't bad either. A little slower than my other computer, but, not too much really. My cameras can record in 4k as well, but, I rarely use that (it just takes a lot longer to render, video files are much larger, and few people even watch in 4k). But, I had to at least try it! So, I threw in some 4k video in to my video editor; again to my surprise, it is smooth and handles the 4k video files just fine! Amazing! Rendering times of course increase. I can now travel anywhere with this laptop and my Canon G7x Mark ii and / or Canon SX730 cameras and have everything I need to record, edit, & upload from anywhere! This laptop does everything I need, and, should do everything I need for many years to come!

To anyone thinking of getting a Surface laptop, I'd also suggest looking into other keyboard options. Yes, their keyboard is nice, but, also expensive! I got an Anker brand bluetooth keyboard that is small and light; and, a small wireless Logitech mouse. Of course I also bought a 13" laptop bag that will hold everything. I got the bag, mouse, and keyboard for less than half the price of just the Surface keyboard!

4 people found this helpful

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Taylor C.

LONG TIME MAC USER NO MORE

Reviewed in the United States on January 20, 2020

Capacity: Intel Core i5, 4GB RAM, 128 GBStyle: Device OnlyVerified Purchase

I have been an avid mac user for my entire life. When my most recent computer died I started to research options and began to look at the surface pro. My number one issue with Windows back in the day was they only made software so most of the time you got an unreliable system with parts made from who know where that threw on the windows operating system. Where the competitor developed the hard ware and software so that everything was designed to work together.

Well this had all changed with Microsoft releasing the surface line of products. Microsoft is now developing the hardware that is designed to complement its software. Due to this huge change I spent countless hours researching and doing my homework. And after about two months I decided to pull the trigger and come to the Microsoft world. I am so happy that I did!!!! So far this had been on of the best systems I have owned over the years. I love so many aspects of the surface pro and any worries I had are no more.

The Pros:
- Light wight
- Fast Charging
- Touch Screen
- Full operating system
- Fully runs Adobe Products with no issues (Photoshop, Premier Pro, After Effects)
- High restitution display
- WOW and Star craft II smooth playing and no buffers
- Expendable memory slot to increase your hard drive storage ( I put in a 1 TB micro sd card )

CONS:
- Limited USB ports
- No RJ45 port to hard line your system to the internet (WIFI ONLY)
- Gets Warm (Due to no fans)
- Fixed RAM so unable up upgrade or install more if you wanted to
- Keyboard sold separately
- Pen sold separately

All in all the PROS out did the cons and I am extremely happy with my purchase. I went ahead and ordered the keyboard and pen and love them both. To fix the USB and RJ45 issued I found a great hub that you are able to use that extents your inputs to 2 USB 3.0, RJ45 1 GPS speed, and all SD card format readers. Bellow are links to the accessories I got on Amazon to resolve the CONS of my review

Keyboard / cover: https://amzn.to/37gkhsA
Pen: https://amzn.to/37dRV1Y
1 TB SD Card: https://amzn.to/3aqx65y
HUB: https://amzn.to/2G7NJoL

2 people found this helpful

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electrlux

Excellent device with great performance

Reviewed in the United States on September 27, 2017

Capacity: Intel Core i5, 8GB RAM, 256GBStyle: Device OnlyVerified Purchase

I've had an Acer Switch Alpha 12, an HP Spectre X2 and now the Surface Pro i5 8gb 256 and the Surface pro beats them hands down... not even close in my opinion. I sent both the HP Spectre back and the Acer Switch back for various annoyances that frustrated me to the breaking point the later getting a dreaded blue screen of death and was unable to recover, even to start back up again.

Travel and tablet use:
my both the competing computers (Spectre and Switch) had the annoying inconvenience of not have easy to find car chargers that actually work. The Surface pro car charger I purchased works, works well, and was not hard to find on Amzn. I have a steering wheel "shelf" that holds my Surface so I can easily work while I'm on the road (stopped of course :-) and with the excellent battery life I have only a few times needed to actually plug in the car charger for juice. The Surface is light for a PC with rounded corners that make it comfortable to hold but you will get hand fatigue if you try to hold it with one hand. The touch sensitivity of the screen is superb and is very smooth when scrolling or working.

Keyboard: the keyboard is just plain excellent in my opinion. I don't feel any "bounce" of the keyboard when I type on a hard surface and I usually type with the keyboard in the what I call upper position that's slightly elevated on the backend that touches the monitor. The back lighted keys have a brightness adjustment using the F1 and F2 keys and it works well. Just remember if you turn on your Surface and don't see the keyboard lighted, press the F2 key enough times to see the brightness increase. I din't know what the deluxe keyboard is supposed to feel like or look like but I have one that has what I call a felt to touch surface (no pun intended) and it's very pleasing but can catch dust and dirt if you're sloppy when you work. (don't recommend eating things that make crumbs near your keyboard :0-)

On Screen keyboard: I wish there was an alternative on screen keyboard for the Surface Pro. The current / default on screen keyboard is not bad but lacks a microphone icon to allow you to speak / type and I miss that function with the type of work I do but its not a deal breaker for me.

Ports: with one 3.0 USB port the Surface pro is a little light on connectivity but nothing that the available adapters can't rectify for you. The power port using an unusual power cord I've not seen before but it works well, stays out of the way well, and has a power light that lets you know you are connected properly.

Kickstand: I love this kickstand. Its way more useful than the ones that were attached to the HP Spectre and Acer Switch and can accommodate just about any angle you throw at it all the way down to almost flat. When it's out of the way you wouldn't even know there was a kickstand included as it's tucked away nicely without being obtrusive.

Screen: the screen is plenty bright, of nice resolution for my purposes, has pretty accurate color accuracy which is important to me as a graphic designer and without the keyboard is relatively light. There is a rather large bezel but I don't see that as a disadvantage necessarily as you need some space to hold the screen without distracting from your content.

Features: instant on when turning this baby on, it's pretty fast and Windows Hello does my face recognition accurately 70% or the time :-) When it doesn't recognize you it gives the the opportunity to type in your pin number you setup when you originally setup the device. Speaking of setup I loved that the system walked me through setup using the Cortana voice prompts which was a smooth process.

Value: Many have stated how expensive this Surface Pro is but you know what... after experiencing the lack of quality of the other two supposed knock offs I returned I can honestly say this was the right choice of me. Nearly double the price of the other two but worth every penny to me so far.
Lots of people use a tablet with no keyboard so I can see why MS left it out of the box but should have built it into the price and included it or used the keyboard and pen as "giveaways" to sell more units and increase the perceived value.

Heat factor: Only one time have I noticed any heat on the back of the screen and that was when I left the device on with the keyboard folded onto the device in closed position and left for a period of time. It was still quite usable but there's that to consider when working with this device.

Last: the battery life is just excellent. My HP Spectre and Acer Switch battery life was nothing short of pathetic. This Surface Pro once again was the right choice for me. I think the availability of keyboards is a bit confusing for the consumer as evidence by how many people ask in the Answers section if the keyboard will fit this or that Surface model.

Wish list: I wish there was a second USB port. I wish the keyboard were felt on the outside and not on the keyboard itself. I wish Microsoft app store wasn't so sparse and lacking in apps (really pathetic if you ask me). I can't believe a company as powerful as MS can't figure out how to encourage more developers to add their apps and I think it's a huge mistake to try to create some kind of closed ecosystem... they're not Amazon lets face it :-)

10 people found this helpful

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Sonny Delightful

MacBook who?

Reviewed in the United States on April 16, 2018

Capacity: Intel Core i7, 8GB RAM, 256GBStyle: Device OnlyVerified Purchase

I've had a MacBook pro for the past 7-8 years and the computer has ran flawlessly it's entire life. Recently with all the iOS updates and the constant program updates it would just take way too long to open programs and files so I figured it was time to upgrade. However the computer STILL WORKS so you can imagine that after 8 years my expectations for my new computer are really high.

I've seen many commercials and other students using older models of the surface so I figured I would research it and maybe give it a chance. When I checked the specs and saw how powerful this new model is, and compared it to the new MacBook, the surface beat the Mac in almost every category but mainly versitality.

So I ended up going with the surface and have only been amazed with it since. Granted it is brand new so it should run flawlessly, but when I loaded it with all my programs and started running multiple applications it still ran just as fast. The touch screen is extremely responsive and the overall picture quality is incredible. Even the tiny speakers can pack a decent punch and allow you to hear the subtle tone differences in music and stereo sound in movies.

I am currently a student who is going into corporate sales and I highly recommend the surface to anyone who is doing something similar. The ability to use it as a laptop to develop PowerPoints and spreadsheets, then use it as a tablet to present information or write in additional notes, is beyond convenient and has changed the way I work. And when you pair it with the keyboard and pen (as well as a good case) you can practically do anything.

Outside of professional life I also like to play music and also game sometimes so the processing power and video card were a concern to me. However It runs abelton smoothly and has been able to handle any steam game I have installed and run on it. And the ability to connect controllers (Xbox and midi) is flawless and the install is practically plug and play with Windows 10.

Overall if you need a powerhouse of a computer but don't feel like carrying around a giant slab of a laptop this is the machine for you. I used to swear by Mac but this surface has made me come over to the dark side and I'm not leaving any time soon :)

- case: Kensington black belt/ skin: skinomi carbon fiber

8 people found this helpful

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Rekula

Light bleeding & screen separation 9 months after purchase.

Reviewed in the United States on August 11, 2018

Capacity: Intel Core i7, 16GB RAM, 1TBStyle: Device OnlyVerified Purchase

I was having a great initial experience of using the Surface when I first got it. Overall, it has some great concepts & writing & drawing is highly responsive. It also does surprisingly well with handling some 3D modeling projects, and I mainly use it for writing out music with compatible apps made available to Windows.

That being said, that is where the good points end at this time.

Not too far into having used mine for work & recreation, I started noticing some minor light bleed issues. I chose to ignore it since I do not have any other alternatives for my work items. Then as of last month, the issue got increasingly worse (as shown in the picture).

Today, I found an alarming gap on the left side of the tablet where the screen has started separating from the casing. (2nd picture) Apparently it's glued down as opposed to being held by the case.

Considering I have only had 1 accidental drop early on (in its protective case while someone was handing it back to me), I don't think my handling of it would be the main cause of this issue. But if it is, then that makes this way too fragile for just 1 drop to completely ruin the stability of the hardware like this.

I was initially very likely to recommend this to others, but seeing that this major problem has happened in a matter of less than a year, it concerns me the amount of money one invests in this tablet and not be able to utilize it for the long haul.

Microsoft really should reconsider the design for the surface screen if light bleed & bulging/separating is happening this early on in the tablet's life.

6/18/19: I'm just outright putting my review as a 1 star at this point, heavily disappointed because the replacement I was sent not too long after the initial review is now suffering the EXACT same symptoms as the original within the exact same time frame. The battery life is terrible (cuts off at close to 50% at times), light bleed issues everywhere, and performance hiccups... not ideal at all if you need a system that lasts longer than 1 year. Make sure EVERYTHING you have is stored or installed on backup drives, otherwise, you're setting yourself up for some heartaches over lost data.

3 people found this helpful

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Crocuta

Great choice... powerful and flexible. No noticeable fan noise from the i7.

Reviewed in the United States on August 26, 2018

Capacity: Intel Core i7, 8GB RAM, 256GBStyle: Device OnlyVerified Purchase

I have had several versions of the Surface Pro (SP1, SP3, SP2017 i5 and now SP2017 i7. With the exception of the first, they have all been excellent computers when matched to the right needs. I love the small size and light weight in a genuine Windows computer and really value it’s portability. I use it as a laptop with the keyboard cover, and as a desktop via the Surface docking station (i.e. using an external large monitor and full-sized external keyboard. I love that the screen is touch, but I don't use it as a pure tablet very often. Occasionally, I'll grab the Surface stylus and use it to edit an image in Photoshop, but I also have a 9.7” iPad Pro that I like better as a pure tablet. Overall, it is an excellent device and I highly recommend it.

The one extra comment I will make is that I first bought the i5 version of this because I didn’t want the one with the fan. However, the graphics in that version tended to drag a bit when I was using Photoshop. I went ahead and bought this i7 version for the faster GPU (integrated into the CPU) and I have to say that I shouldn't have been worried about the fan. It rarely runs and I never hear it when it does. If you don’t need something that computationally needs the i7 or the faster GPU, then the i5 is perfect. It's more than fast enough for everything else I did, and it gives you more bang for the buck. But if you do need the additional power of the i7, don’t let the fan thing put you off.

One last note... I only gave the sound 3 stars. I should clarify that there is nothing wrong with the sound. It's probably as good as you could expect from the tiny speakers in the edge of a tablet. It's not spectacular, but it's fine... as good as my iPad Pro. Still, it's hard to give it five stars just because that would mean it was exceptional and it's not. If you're going to listen to music, you'll want earbuds, headphones or an external speaker.

5 people found this helpful

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Gcat

Sleek device. Minor upgrade over the older versions.

Reviewed in the United States on October 9, 2017

Capacity: Intel Core i5, 4GB RAM, 128 GBStyle: Device OnlyVerified Purchase

I've gotten a ton of use out of my Surface Pro 3 (SP3) over the past 3.5 years however the battery life was diminishing rapidly so I decided to upgrade to the new Surface Pro. (I don't know why Microsoft has to confuse everyone by not naming it the Surface Pro 5 but I digress.)

Here are the biggest improvements coming from the SP3:
-Noticeably thinner and lighter. Makes it easier to handle as a tablet.
-Fanless i5 version. Love not having to hear the high-pitched fan.

Accessory compatibility:
-My SP3 keyboard cover is compatible with this new Surface. Saves me about a hundred bucks.
-My SP3 charger works with this new Surface.

Otherwise, the new Surface is pretty much identical to the SP3 and that's not a bad thing.
-The best thing about the Surface Pro is the flip-out kickstand. This feature remains just as good with the new Pro and can even fold-out a bit flatter. If you haven't experienced the kickstand before, it is just great. It stores flat on the back, is easy to position, and useful in both the tablet and laptop mode.
-The next best thing about the Surface Pro is the optional docking keyboard. It is very easy to attach and detach the keyboard. The thickness of the keyboard is not much more than a few sheets of paper which makes it easy to store in a backpack.
-The charging cable and brick are fairly compact which is nice for portability. It connects with a magnet which is reliable and durable.

OVERALL
The new Surface Pro is a minor upgrade on the already great older models. It works well as a tablet and as a portable laptop with the keyboard cover.

45 people found this helpful

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J. Alberts

Very fast and responsive

Reviewed in the United States on November 20, 2018

Capacity: Intel Core i7, 16GB RAM, 1TBStyle: Device OnlyVerified Purchase

This is my first Surface tablet. I bought the 5th generation, I don't know if it's officially called a Surface Pro 5, but that's what I'll call it.

I compared against the brand new 6th gen, and didn't see enough of a significant difference to warrant the higher price.

There were some MAJOR shipping problems with this, that were mostly Amazon's fault. Apparently they felt mine was a suspicious purchase, even though I've spent tens of thousands of dollars at Amazon. This was probably my most expensive single purchase, so while their suspicion might have been justified, they seemed to simply sit on it, instead of attempting to contact me to determine if I really made this purchase. The seller told me they couldn't ship until Amazon gave the ok. I contacted Amazon several times, getting different excuses every time. Once they told me it was a stock issue. That was a lie. Then they told me it was stuck in a certain status, that was apparently a lie. Then they told me it was a suspicious purchase, maybe because I applied for the Amazon credit card to pay for it. But, if that going to be the case every time someone applies for the card when they make a big purchase, they're going to have a LOT of pissed off people, me included.

Eventually someone at Amazon assured me I would have the item on a certain day, it showed up 2 days after that date. So for a Prime item that was in stock, I received it 5 days later than it should have been. The rating on this review is not based on this experience, just letting people know.

Anyway. The Surface Pro 5 is very fast, I bought the top of the line (Core i7, 16gb RAM, 1tb SSD). The display is excellent, seems clearer than my HP 25" monitors on my desktop PCs.

I bought a third part type cover, from Fintie. I had experience with their bluetooth keyboards I've used with my Android tablet, so I gave it a try, since it was half the price of the MS type cover.

I have to get used to a non-Android tablet. Only one home screen, is the main thing. I have learned to use the surface mainly in tablet mode, just easier with the touch screen.

The touch screen can be frustrating in some ways. Mainly when trying to grab a corner or edge of a window to resize. Or when trying to slide a video progress bar or sound level slider. For example: I watch games on NFL Gamepass, and it seems impossible using your finger to grab and slide the video position slider. I can do it with a mouse, but not with my finger. I've tried tap and slide, tap-hold and slide. But it just doesn't work. I've also found accuracy isn't great with my finger either. Trying to hit a relatively small play/pause button on the video takes a few tries much of the time. Just can't seem to hit the sweet spot. That's the main reason I've removed one star.

I did purchase a stylus, but haven't really explored the Ink options, just doodled on the screen a few times. An artist I am not.

I do recommend the Surface. I can't compare it to an iPad, since I don't use Apple products if I can help it.

2 people found this helpful

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SJ

Good Tablet

Reviewed in the United States on November 4, 2018

Capacity: Intel Core i5, 8GB RAM, 128GBStyle: With Platinum Type CoverVerified Purchase

I write for a living, so I have a few different devices. This is the first Windows machine I've had in quite a number of years, I think the last one I bought in 2006, I've been a Mac user since then. I needed a Windows machine for the occasional Windows app that I need to use though and had been waffling between a cheap desktop (didn't want to space used up) or a laptop. I also have an iPad Pro though and I've really become a fan of tablets in general when aided with a keyboard option.

I still consider my MacBook Pro as my go to / primary device, I wouldn't want to convey that the Surface replaces that. Rather, I'm comparing it to my iPad Pro.

For the first time, in a long time, I'm seeing something in the Windows world that approaches Apple build quality. Apple laptops are expensive for a reason, they can get the price and still sell everything they make. Since getting the Surface though, the combination of Windows 10 and the hardware quality is very good.

The iPad Pro beats it rather handily in graphics quality, performance, and reliability. I don't remember the last time I "rebooted" the IPad, I "have" - but it's probably less than once a month and I generally drain the battery on it every day, not an easy task with it's 10 or 12 hour rating. Honestly, the iPad Pro runs circles around this Surface in pretty much every way. - Note, the iPad Pro is very different from the standard line of iPads, I've had basically all of them over the years.

What do I like about the Surface? I like having the full Windows OS - there are good & bad, for example, Netflix & Amazon won't allow me to download movies for the flights.. so .. still traveling with Apple. A disappointment for the iPad Pro when I first picked it up was the lack of "real software" - it has a lot more horsepower, so I assumed the Microsoft Office apps would be more robust - but wasn't the case, same stripped-down stuff on the standard iPad line.

So the Surface fits that requirement, quite well, and I can travel a little lighter. I do really like the Surface keyboard - the Apple one is fine too.

Things I don't like about the Surface. Battery life.. "meh".. maybe 1/4 the iPad. Tops. The "testing" both products undergo is very different - Surface is just a run-down watching a video, Apple rates for active work - and it's much more energy-consuming to run Word/Excel/Pages/Numbers at a high level of brightness than a "dark mode" Netflix app. I'm also wishing the screen was bigger - it really looks small compared to the iPad. The reboots seem to be about as often as any other Windows device as well.. at least once a day in other words with only negligible use and very little software installed (all Microsoft provided).

Do I regret the purchase? no. Happily keeping it.

2 people found this helpful

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