Amazon.com: Customer reviews: Sony KD70X690E 70-Inch 4K Ultra HD Smart LED TV (2017 Model)

Top positive review

Updated: Can you ever go wrong when choosing a Sony TV?

Reviewed in the United States on February 17, 2018

17 month update:
This TV surprisingly went dark just 17 months after purchasing. In the middle of a Netflix binge, the picture froze. I turned the TV off, assuming it was Netflix issue. When I turned it back on, instead of a comforting green LED power light, a scary red LED that I had never seen before was blinking twice...pausing...blinking twice.

The user guide, Sony's online support forums and other web discussion areas all yielded the same answer: an internal hardware issue that was not going to be resolved by any user adjustments.

I NEVER purchase extended warranties, and this failure took place five months after the 1-year warranty period. Having nothing to lose, I called Sony's North American support line. We did some troubleshooting (from a script) to confirm the failure. Because I was out of warranty, they invited me to take the 60" TV to my nearest Sony service center. In my case this over 100 miles from home. I pointed this out, and asked the rhetorical question: even if I do that, why would I ever want to purchase another Sony product when it fails in such a short time...whether still under warranty or not.

With that question, I was transferred to an "escalation" representative. This resulted in transfer to two other folks in the escalation process. Each conversation was brief, and hold periods were short. Eventually, as a "one-time goodwill gesture", they agreed to send a technician to my house to make the repair. The provider, from a from a 3rd party service provider contacted me the next day and said a tech would schedule the repair visit as soon as the part (a main board connected to the I/O panel) arrived.

A week after the failure, the TV was working again. Sony totally rocked this response.
My two take-aways that resulted:
(1) I'll buy more stuff from Sony
(2) Yeah, I'm going to start considering the extended warranty for pricier items so I don't have to rely on goodwill:-)

Original review text follows:

-----

In my experience (dating to Sony's "a Sony of my owney" ; campaign and Trinitron" models): Sony has consistently delivered the best performance in televisions.

Television technology has advanced rapidly since those days, and even more so in the fourteen years since I purchased my first high-definition, flat-screen television. After paying the early adopter premium on aSony Grand WEGA, and a later upgrade to an earlySony BRAVIA smart TVI'm happy to report that both are still running strong and neither has had a single problem, even with heavy use. The increasing affordability of these televisions drove this upgrade; consumers enjoy amazing return on their flat screen dollars today.

For this television, easy basic operations are supplemented with a range of Internet-enabled functions that expand its overall entertainment value (or time-wasting opportunities, depending on your point of view).

Set-up was relatively easy. Assembly consisted of attaching the television to a two-post stand and securing them together with four screws.This can be done by one person, but you'll be happier with a helper. When I applied power for the first time, the television went through a brief self-test, followed by a menu-driven set-up routine consisting of on-screen menu items that you select with the remote. Because my programming is direct via HDMI a cable set-top box, I didn't have to wait for it to scan and set channels via an antenna or coax cable.

The television's integrated WiFi immediately recognized and connected to the router (it will also connect via Ethernet, which I did not try).

This television is outstanding in what matters most: picture quality and ease of operation. HD programming is as vivid as you would expect it to be, and SD programming is also crisp. Sound quality won't be confused with anything coming from high-end speakers, but is perfectly acceptable within the limitations speakers have when constrained by a TV cabinet. The controls on the remote are intuitive and nicely labeled.

Most of the default settings for sound and picture were perfectly acceptable, and should require minimal adjustments for all but the most obsessive tweakers.

Among the Internet-enabled features are single-button access to Netflix and YouTube. Additional menus via the remote provide access to other streaming services (including Pandora, Amazon Video, Hulu and some others I was exposed to for the first time when they appeared on the menu). If you have a smart phone, you can install Sony's media remote application (as long as your phone and television are connected to the same network). While its usefulness as a remote control is basic, its best feature allows use of your phone's keyboard while doing searches (such as program titles) for online content: far easier than navigating through the OEM remote's point-select of an alphanumeric menu.

Video/audio quality in the applications I use (Netflix, Pandora, Amazon video) were fine. Obviously the network carrying these services will have a large influence on their quality and responsiveness.

This television also immediately recognized and was able to access local media available via DLNA media server (enabled in a Buffalo Technology NAS device. However, this television's DLNA capability limits access to 1000 audio tracks, and I have no idea how it decides which of these to choose. It might get you through a party, but it's not going to offer access to an entire extensive music collection. (Note: perhaps this issue is a matter of the DLNA implementation on my NAS; I have no way to test this).

Finally, if you are using this television with other late model Sony components connected with HDMI cables: the components integrate well with each other. This unit receives inputs from a now somewhat datedSony AV receiverSony AV receiver and a Sony Blu-ray player. The receiver power and input functions are automatically synchronized with the television options for programming source and sound (TV or external speakers). Very nice.

I had the chance to test out Sony's phone support upon set-up, when I was unable to play any of the streaming content through external speakers. It turns out that only one of the three HDMI ports includes audio return channel (ARC). The ARC port is --surprisingly-- NOT the one set off by itself in the center of the cabinet. ARC is provided through HDMI port #3, which is grouped on the left side of the rear cabinet with other input ports. While he was clearly working from a script, the tech I worked with was patient, appeared to understand my challenge, and eventually got me to a solution (change the HDMI input the ARC-capable HDMI port #3...which is labeled with its ARC capability).

While nobody can tell how long a piece of electronics will last, it's always a good sign when they work well out of the box, and this television has done just that. Exercising its advanced network/Internet-enabled functions, will require some comfort with LAN configurations and media server set-up (if you are doing local streaming).

47 people found this helpful

Top critical review

Critical reviews›

jRok57

Update 4 years in

Reviewed in the United States on January 4, 2019

Updated 1 start review: January 2023
This television has become a source of angst whenever I have people over. Their first comment, without fail, "Why does it look blue?". Follow up question "Can you turn up the brightness?"
Long sorry short, this television is a lemon. Not that anyone is looking to buy one of these in 2023. But I figure anyone else unfortunately enough to have bought one of these would appreciate that they are not alone.

I'll be going LG for my next television.

Original 3 start review: January 2019
I had been pining for a 70" smart UHD tv for a long time. I thought I made the right decision with this Sony. A few things I'm disappointed with:
1) it is not an Android TV. Meaning, you cannot download apps, like HBOGO, movies anywhere, or even twitch. You will require a auxiliary device to get these apps on this tv, like Chromecast or a computer.
2) trying to connect the TV to an unbroadcast 5GHz router proved difficult, despite repeated attempts and verification of correct settings.) the power cord and the input/output connections are on separate sides of the TV, making cable management awkward.
4) the delivery service will not help you mount the TV to the wall - even if you've done all the leg work of mounting the bracket to studs, and preparing the brackets for the TV (this is not a Sony thing, I know).ll that being said:
- The picture quality is on par with everything I am able to throw at it.
- The TV will sense new inputs and automatically change input display (could be blessing, or curse)
- The remote was able to control my Samsung Blu-ray player without programming.
- Sounds quality is pretty good for just being stock.

6 people found this helpful

421 total ratings, 325 with reviews

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From the United States

Long-Suffering Technology Consumer

Updated: Can you ever go wrong when choosing a Sony TV?

Reviewed in the United States on February 17, 2018

Verified Purchase

17 month update:
This TV surprisingly went dark just 17 months after purchasing. In the middle of a Netflix binge, the picture froze. I turned the TV off, assuming it was Netflix issue. When I turned it back on, instead of a comforting green LED power light, a scary red LED that I had never seen before was blinking twice...pausing...blinking twice.

The user guide, Sony's online support forums and other web discussion areas all yielded the same answer: an internal hardware issue that was not going to be resolved by any user adjustments.

I NEVER purchase extended warranties, and this failure took place five months after the 1-year warranty period. Having nothing to lose, I called Sony's North American support line. We did some troubleshooting (from a script) to confirm the failure. Because I was out of warranty, they invited me to take the 60" TV to my nearest Sony service center. In my case this over 100 miles from home. I pointed this out, and asked the rhetorical question: even if I do that, why would I ever want to purchase another Sony product when it fails in such a short time...whether still under warranty or not.

With that question, I was transferred to an "escalation" representative. This resulted in transfer to two other folks in the escalation process. Each conversation was brief, and hold periods were short. Eventually, as a "one-time goodwill gesture", they agreed to send a technician to my house to make the repair. The provider, from a from a 3rd party service provider contacted me the next day and said a tech would schedule the repair visit as soon as the part (a main board connected to the I/O panel) arrived.

A week after the failure, the TV was working again. Sony totally rocked this response.
My two take-aways that resulted:
(1) I'll buy more stuff from Sony
(2) Yeah, I'm going to start considering the extended warranty for pricier items so I don't have to rely on goodwill:-)

Original review text follows:

-----

In my experience (dating to Sony's "a Sony of my owney" ; campaign and Trinitron" models): Sony has consistently delivered the best performance in televisions.

Television technology has advanced rapidly since those days, and even more so in the fourteen years since I purchased my first high-definition, flat-screen television. After paying the early adopter premium on a Sony Grand WEGA , and a later upgrade to an early Sony BRAVIA smart TV I'm happy to report that both are still running strong and neither has had a single problem, even with heavy use. The increasing affordability of these televisions drove this upgrade; consumers enjoy amazing return on their flat screen dollars today.

For this television, easy basic operations are supplemented with a range of Internet-enabled functions that expand its overall entertainment value (or time-wasting opportunities, depending on your point of view).

Set-up was relatively easy. Assembly consisted of attaching the television to a two-post stand and securing them together with four screws.This can be done by one person, but you'll be happier with a helper. When I applied power for the first time, the television went through a brief self-test, followed by a menu-driven set-up routine consisting of on-screen menu items that you select with the remote. Because my programming is direct via HDMI a cable set-top box, I didn't have to wait for it to scan and set channels via an antenna or coax cable.

The television's integrated WiFi immediately recognized and connected to the router (it will also connect via Ethernet, which I did not try).

This television is outstanding in what matters most: picture quality and ease of operation. HD programming is as vivid as you would expect it to be, and SD programming is also crisp. Sound quality won't be confused with anything coming from high-end speakers, but is perfectly acceptable within the limitations speakers have when constrained by a TV cabinet. The controls on the remote are intuitive and nicely labeled.

Most of the default settings for sound and picture were perfectly acceptable, and should require minimal adjustments for all but the most obsessive tweakers.

Among the Internet-enabled features are single-button access to Netflix and YouTube. Additional menus via the remote provide access to other streaming services (including Pandora, Amazon Video, Hulu and some others I was exposed to for the first time when they appeared on the menu). If you have a smart phone, you can install Sony's media remote application (as long as your phone and television are connected to the same network). While its usefulness as a remote control is basic, its best feature allows use of your phone's keyboard while doing searches (such as program titles) for online content: far easier than navigating through the OEM remote's point-select of an alphanumeric menu.

Video/audio quality in the applications I use (Netflix, Pandora, Amazon video) were fine. Obviously the network carrying these services will have a large influence on their quality and responsiveness.

This television also immediately recognized and was able to access local media available via DLNA media server (enabled in a Buffalo Technology NAS device. However, this television's DLNA capability limits access to 1000 audio tracks, and I have no idea how it decides which of these to choose. It might get you through a party, but it's not going to offer access to an entire extensive music collection. (Note: perhaps this issue is a matter of the DLNA implementation on my NAS; I have no way to test this).

Finally, if you are using this television with other late model Sony components connected with HDMI cables: the components integrate well with each other. This unit receives inputs from a now somewhat dated Sony AV receiver Sony AV receiver and a Sony Blu-ray player. The receiver power and input functions are automatically synchronized with the television options for programming source and sound (TV or external speakers). Very nice.

I had the chance to test out Sony's phone support upon set-up, when I was unable to play any of the streaming content through external speakers. It turns out that only one of the three HDMI ports includes audio return channel (ARC). The ARC port is --surprisingly-- NOT the one set off by itself in the center of the cabinet. ARC is provided through HDMI port #3, which is grouped on the left side of the rear cabinet with other input ports. While he was clearly working from a script, the tech I worked with was patient, appeared to understand my challenge, and eventually got me to a solution (change the HDMI input the ARC-capable HDMI port #3...which is labeled with its ARC capability).

While nobody can tell how long a piece of electronics will last, it's always a good sign when they work well out of the box, and this television has done just that. Exercising its advanced network/Internet-enabled functions, will require some comfort with LAN configurations and media server set-up (if you are doing local streaming).

47 people found this helpful

Helpful

jRok57

Update 4 years in

Reviewed in the United States on January 4, 2019

Verified Purchase

6 people found this helpful

Helpful

Matt

Great TV!

Reviewed in the United States on October 7, 2018

Verified Purchase

Since buying a house, my wife and I have wanted to buy a larger TV for our family room, which has a built-in entertainment center. I have had great luck with Sony TVs in the past, including the 50" LED TV we have had for the past four years, and which still works great. (Now residing in the living room)
I decided on this one, which was cheaper because it was last year's model; made no difference to me.
The TV arrived at the house when expected. It was packaged well, and was well-protected in the box. If you follow the instructions on the box it comes out easily and safely.
Setup was a breeze, only requiring a Philips Head screwdriver to mount the base. I plugged it in, hooked it up to our Xbox, TV antenna, 5.1 Sony Surround System, and internet, and it was ready to go. I recommend having two people to unbox and move it into place, not because it is heavy, but it is awkward to move without touching the screen.
It has a great picture! The sound from the TV speaker is ok, but not great. We exclusively use our Sony 5.1 Surround System so this isn't important to me.
I expect the TV to last for years as our other Sony products have in the past. Very happy with the product and would absolutely do it again!

Helpful

Tarron Richard

Not reliable

Reviewed in the United States on February 26, 2024

Verified Purchase

I bought this TV for $1500 back in 2017, but it only lasted a year before the screen developed a persistent blue haze, resembling the cool mode setting. Disappointed, I had to buy another TV in 2019, opting for a Samsung model at $2500. As of 2024, nearly five years later, my Samsung TV is still functioning perfectly, making it a much better investment. Btw I purchased the extended warranty and it covered the price of the tv. I was provided with a $1500 gift card for Amazon.

Helpful

Dave

Mixed Bag - More Cons than Pros

Reviewed in the United States on January 8, 2018

Verified Purchase

Most features of this product are a miss. But it's not a bad budget TV. I got the 70" for $1,200 around Black Friday. You get what you pay for unfortunately. I returned and bought the X900E which is $3,000. Gulp. Big jump up, but my family's eyes deserve it.

PROS: Cheap price, huge screen, 4K capability, lots of settings to fiddle with, 4K picture pretty solid. Very bright picture (compared to what I'm used to).

CONS: Just can't get the picture quality to look good. Full stop. I've tried everything with various signals. Blotchy and subpar for anything below 4K. 1080P looks mediocre on this set. Default factory settings are absurdly bright with gaudy color, deep blacks and no detail in the shadows. I used the THX app to fix the picture, but its still not very good. Edge lit, so there are random light "blooms" around the edges. Mine has a light bloom on the lower left corner like a flashlight inside the TV is shining diagonally on dark scenes. Especially obvious when watching letterboxed content.

60Hz refresh rate creates issues for 24 fps movies and fast action sports. 1990s style IR remote. Couldn't get it to connect to WI-FI, when everything else has no issue like Apple TV and Amazon TV. Flimsy construction. Confusing settings - "scene" selections seem to override the carefully tweaked picture settings, but there are also HDR, Vivid HDR and other presets in another set of menus. What is the difference, Sony? Only 3 HDMI inputs and only 2 can handle 4K HDR. Screws are short and small, not strong enough for mounting.

15 people found this helpful

Helpful

Amazon Customer

Good for Sony! Dazzling set. Continues to rule even in the low-end market

Reviewed in the United States on March 29, 2018

Verified Purchase

I truly wish they sold “Dumb TVs” and there weren’t that much hoopla about whether your TV is Smart or not; all you need to do with a 4K like this is to hook it up to an AppleTV, Xbox, or a Roku, or myriad devices that enable both “smart” features and platform-appropriate programming. The dumbest thing that Sony and other manufacturers have done during the last few years is to allow Google to place their data-harvesting Android system on your TV sets. As if Google didn’t know enough about us, marketers consider Android a feature rather than a virus that phones home with everything you watch. Good for Sony for getting away from the Android racket, at least on this TV. I honestly hope leaving TVs without Android spreads.

The picture on this thing is a little jewel. I’m using it with an AppleTV 4K and the minute we unplugged the old set and plugged the new set in, the AppleTV recognized the type of TV it was, automatically set it to HDR (although the HDR gamut on this set is supposed to be just the slightest expansion of the color spectrum, the difference is very noticeable). Watching Jessica Jones on Netflix, even if only for the saturation, contrast, and vividness was a delight.

This is my third Sony during the last ten years. All of them are still working and I expect that they’ll be working for an eternity; it’s what they do. The two other Sony sets I purchased are both “Smart.” One of them is white and has the Google symbol in the back; Google, as is their wont, stopped supporting it after one year; until that point the set worked with the iPhone and with Google phones. It’s an absolute mess. It lets you search the web with a little keyboard, download bozo apps from the Play store (fireplace screensavers and other apps with commercials trying to sell you by your search history). This Sony is free of that, and the untethering from a monopolistic data-harvesting giant is nothing short of refreshing.

The second set is exactly ten years old, and it was top-of-the-line back then. It continues to dazzle and amaze despite now being transferred into my bedroom. I purchased it right at the beginning of the LED v. Plasma mini-war, and Sony already knew which way the tide was turning. After purchasing that set, the light bill in our modest house declined a substantial amount, solely from the TV. I expect nothing but excellence from this one, and if picture quality is any indication (I’m connected to a surround system, so I’ve got no comment on the set’s sound), this thing is an unleashed beast that got rid of the worst possible “feature” in TVs today, Android: the spy in your living room; gathering, harvesting — the enemy in your home. Congrats to Sony for delivering this little masterpiece. Congrats to Amazon for including Prime in Apple’s App Store, thereby featuring 4K original content that blazes the trail for the future, and a special congrats to Amazon for getting it here at Prime speed.

6 people found this helpful

Helpful

The Amazing Hart

Not user friendly but worth it once u get it set

Reviewed in the United States on February 21, 2018

Verified Purchase

This TV delivers everything it promises. It runs for HDR 10 on Xbox one S (X) and PS pro. The picture quality is amazing but the GUI and menus of the TV feel dated When compared to a new Samsung. Due to a pipe burst we had to replace a few TVs in our house so I was limited to the 60 inch due to the recess in my basement but we went with the 75 inch Samsung HDR for living room. The Samsung Has a much friendlier set up an auto switching HDMI signal’s and Appcontrol. The Sony is definitely more Difficult to set up and control however it’s picture quality outside of an OLED is second to none. Be prepared to watch videos on how to calibrate this TV and how to activate HDR for ultra Blu-ray’s and gaming because its a bit tricky.
The one thing I would change is I would include the universal smart remote like Samsung does with all their new TVs. The Sony remote is something straight out of the 90s. But for the price point you really get the core of an HDR TV without all the extra fluff and gizmos.

26 people found this helpful

Helpful

Pallmor

Warning: NOT an actual HDR TV

Reviewed in the United States on December 13, 2017

Verified Purchase

This is absolutely NOT an HDR TV, despite the description to the contrary. I thought it was strange when I looked at this model at a certain big brick-and-mortar retailer and they told me it wasn't an HDR TV, yet amazon lists it as HDR and a Sony rep even assured me that it was. I later realized that Sony was actually just using some tricky language (calling it "HDR capable," which means it can technically *accept* an HDR signal).

It's not actually capable of *displaying* HDR though. This TV has only 8-bit color (real HDR TV's are 10-bit), is only capable of regular SDR-level nit brightness (real HDR TV's can do much brighter whites), and is edge-lit and doesn't have any local dimming (so you get really nasty light bleeding that makes a HDR true blacks impossible and makes black screens look awful). My regular old Vizio 1080p HDTV that cost half what this TV costs actually looks better than this "HDR" 4K TV does.

The sad thing is that I bought it to game with the Xbox One X, and with HDR enabled on the One X, games look TERRIBLE on this TV (completely washed out picture). I actually had to disable HDR on my Xbox to get games to look right on this TV.

Worst $1,500 I ever spent, and false advertising to boot. I could have bought a plain old 4K TV for a fraction of the price I spend on this "HDR" 4K TV, and probably got local dimming to boot. This will be the last Sony TV I ever buy.

45 people found this helpful

Helpful

Bill

Very pleased with this purchase for use in Church setting

Reviewed in the United States on August 7, 2018

Verified Purchase

We chose this TV for two main reasons. The size and the price. It is in a fairly large church sanctuary that was built in the late 1800's, and with most old churches like this, the thought of a TV or any kind of AV device not even conceivable at the time, so space for multiple monitors is limited, which led us to choose a single large screen.

I have this connected to a sound board and and a laptop computer via a 50' "snake" (audio) and a 50' HDMI cable for the video. The reason for splitting the signal like that is this allows us to pipe the sound through the house speaker system and bypass the speakers on the TV. We actually did not think about this prior to the purchase, so we just "gave it a try" and were pleased everything worked as hoped.

The TV itself is what I would consider "semi-smart". While it has some built in internet features such as Netflix and Youtube Channel, it doesn't have the full features that the Samsung "smart" TV I have at home does. However with connecting it to the laptop as the sole source for video, this in essence is just a second screen for the computer.

One of the most handy features this TV has is a screen on/off button on the remote. I can sit at the sound board, mute the audio input (the sound board we have is analog, by the way), turn off the TV screen (TV still "on", however) and cue up what I want on the computer. When the point in the service comes to display the contents on the TV, a quick click of the button on the remote, and the computer screen is instantly duplicated on the TV screen. While I don't need this at home, my Samsung does not have this same feature on the remote, so once again, a pleasant surprise!

Overall, we have been very pleased with this purchase. While we don't use the built in speakers, we did just "crank it up" to see how they sounded on their own, and if it were ever needed, they will fill the sanctuary (seats about 300) with no problem, so they are up to the task should the be required. Sound isn't super great as compared to the house system, but not bad.

I would definitely recommend this TV for anyone looking for a similar application, such as as school or in a large conference room in a business. I can say I would probably miss some of the features my Samsung smart TV has if I were to have this for my personal TV at home.

One person found this helpful

Helpful

Victor

Buy the the Best 4K Smart TV you can afford for the least amount of money.

Reviewed in the United States on August 31, 2018

Verified Purchase

Well Amazon did it's magic. After the first one arrived with a broken screen, Amazon quickly sent me a replacement and took the old one back. So glad I bought through Amazon because of their support and help with issues.
Now for the TV, it appears that there are 4K TV's and then there are 4K TV's?? Go into any TV retailer, Costco, Best Buy etc., and you're blown away by the quality of most of the 4K TV's. That's because they use specially filmed 4K videos that were taken in ideal conditions with great 4K cameras.
The real world feed from your cable company does not come close in quality. So, why buy an Ultra HD 4K when the signal you get is only in HD at best, 1080P. So that's why I got this one. It performs as good as one's costing twice as much.
This is for my man cave. My regular TV that I watch mostly in my living room is a OLEG tv, supposedly the top standard of today. They cost twice as much as regular 4K TV's these days and I can hardly tell the difference.
So until the broadcasts are all in 4K ultra, you won't see much difference.
I also looked at the 70" Vizio for about the same money, except it does not have a built in TV tuner! Meaning as long as you have cable it will be fine, but if you are in a remote area where you need to use an antennae, the Vizio will not work because it is essentially only a Monitor.

16 people found this helpful

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Sony KD70X690E 70-Inch 4K Ultra HD Smart LED TV (2017 Model)

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Sony KD70X690E 70-Inch 4K Ultra HD Smart LED TV (2017 Model)

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