Top critical review
1.0 out of 5 starsAwful Product and Even Worse Customer Service
Reviewed in the United States on November 2, 2018
First let me start by saying, until now, I have NEVER written a bad review online for any item or business whatsoever. I have only had one poor customer service issue with a company in the past (a company that has since gone out of business), but my experience in dealing with Electrolux has been ten times worse.
My wife and I just bought a new home at the end of July with a brand new Electrolux stack-able washer and dryer that is covered under a one year warranty. It is now November, and we have not yet been able to wash a single load of laundry. The warranty runs out in April.
I have made countless calls to Electrolux's customer service number. On the first call, I was hung up on as I was trying to figure out the model number. After multiple phone calls, I eventually got them to send out a repairman who literally did nothing but suggest that I make a box for under the washing machine and install a water pressure regulator. I did these things and the problem was not resolved and the same error messages came up. When I requested a second, different repairman, the Electrolux rep kept emphasizing that if for some reason there was a problem with install, I would be responsible for paying the repairman, trying to pressure me out of having anyone else sent out to look at the machine (I had already had a plumber friend of mine rule installation problems out). I even spoke to a manager from Electrolux corporate who was absolutely no help in resolving my problem.
Anyhow, the second repairman was relatively helpful and reasonably suggested that the main board was the problem since the machine was unresponsive at times and the error messages and other issues were so numerous. He came out a week later and replaced the main board and left. After he left, the washing machine had the exact same issues. It's a lemon.
Buying a house is stressful, I think it is not too much to ask that major appliance companies stand by their product's warranties. As far as I'm concerned, Electrolux operates their business at the level of a con-artists -- selling people defective machines, then doing their best to let the customer's warranty run out. I can not put into words my disappointment with Electrolux as a business. The amount of my time and energy that this "new" washing machine has cost me has been astronomical. Not to mention that this whole ordeal has put me under a great deal of stress.
I can not NOT recommend Electrolux enough. I would not wish their defective products and poor customer service on my very worst enemies.
