Top critical review
1.0 out of 5 starsCool at first, disappointment soon after
Reviewed in the United States on June 29, 2021
The TLDR: the scale relies on mobile app use for advanced features. I bought the scale knowing this and expected the experience to be complete based on app and device performance and usability. The scale didn't measure up/I had to fight with it every step of the way. It's currently unusable. Be wary before buying. YMMV
I received the scale mid June of 2021 and was initially very happy. I took the other one or two star reviews as "ancient history" given that they were a few years ago and figured, hey if there's a real problem with the product, I'll return it. The app setup was great, I felt like the graphs and layout of the app (Android) are nice, easy to work with (except how hitting back all the way takes you to the product selection every time). Keep in mind, the app is not an optional part of the experience if you want to get the more advanced data out of the scale. BMI/fat/muscle/water percentages are only fully displayed through the app. That's a miss from a usability standpoint. Advanced measurements should display all on the scale face when you're done so you don't have to grab your phone.
From there a few weeks later, problems started popping up. I would weigh myself and the weigh-ins would appear in the wrong area of the app. Basically there's a history tab, within there is a list that you can "Claim" measurements as your own if the scale isn't sure of who you are. It can get confused if you have multiple people weighing similar amounts like twins. The problem is you can't actually Claim (in Android, no clue about iOS) an entry as yours. You can only delete it. The full data for the weigh is not visible from Claim history. The support forum suggested you do a reset from the app. Ok done. Then it would only show the first weigh after the reset and then show the rest in Claim history. I contacted support via internal message from the app, and did get a response after 2 days. I had to reinstall the app. History was preserved. It was back to showing history items back in the right tab, but now every weigh was showing in the Claim history. Annoying but not major.
Now it's time to add other family members. I used the invite system from the app. Installed it on their phone, and went through the setup. Now it's showing my weigh ins on their app, and my phone isn't showing anything. Ok, let's try another reset and reinstall of the app. Now I can't even reset the scale itself. Another major error is you can't do a hard/factory reset from the scale itself. You have to use an app. But I can't do it with either phone. The product feels like a beta version. I'm still waiting from support regarding this issue. For now anyone else considering the scale, hold off.
Update: for those of you curious about how it's able to determine what your body fat/muscle/bone/water % is, it uses bioimpedance. The short of it is your electrolytic balance as well as how hydrated you are will increase or decrease accurace, for those of us who are of normal weight. For the athletic individuals (not there yet) bioimpedance is not an accurate way to measure body composition. If the scale is mildly dirty, such as with dog hair or other dust, the accuracy of your % measurements will be less accurate. If your feet are dry, it will also affect how accurate the reading is. You can kind of get around this by using the scale after you've taken a shower and died off mostly, but then your water % reading will be off. Try to use it at the same time(s) of the day and you won't be as frustrated.
