Amazon.com: Customer reviews: Kenmore 41072 White Cubic Feet Steam Treat, Accela Wash Elite 5.2 cu. ft. Front Load Washer

They came early to install this. It works properly.

Reviewed in the United States on May 19, 2018

They came early to install this.

Our delivery was scheduled for 3-6pm, they came at 11 am and professionally removed the old unit and put in the new one.

The barrel is huge you can fit so many clothes inside of it and there are plenty of features.

Just make sure to use "high efficiency detergent"

Some of the things that make this washer stand out:
- all the controls are electronic which last longer than mechanical parts
- the screen provides a portal for diagnostics of the device, whereas other washers have none
- the washer has a self-cleaning function which is very useful after manufacturing and monthly
- the washer pump and filter are accessible from the front of the washer
- it is very large so you don't have to worry about packing large loads in a small barrel
- it is nice and quiet

Cons
- hoses are rubber not braided steel
- the washing drum is very large so small loads are impractical
- the washer is very water efficient so it doesn't really ever fill up with water like my old one, so it doesn't clean as well I want to say but it hasn't been that long so I can't really judge yet.

20 people found this helpful

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Lucifina

Best Washer ever! Quick and easy set up! Works wonders!

Reviewed in the United States on September 12, 2018

Verified Purchase

Hands down 5/5 stars for me. Now I'm not exaggerating when I say this is the best washer I have ever had. I've lived around and used many washers but DAMN this takes the freakin cake. It's fast, easy to use, and holds even my largest blankets/comforters. Now yes it cost a pretty penny but for me it was definitely worth it. It's the fastest washer I've ever had. What usually would take me 3 days (I have a lot of people in my home) to do laundry it helps me finish in 1. I especially love all the different wash cycles it has. The men who delivered it were very sweet and gave me some tips on this model and hauled away the old one for me. (pay extra for that. TOTALLY worth it) Tips: it can hold a LOT of laundry but still DON'T overstuff it. Also when you're in between loads leave the door open so it airs properly. When done completely with laundry leave the door open for about 15 min or so THEN close it. It will help keep away that nasty moldy smell. Overall I HIGHLY recommend this washer. It works so much better than my old one. Honestly the old one just didn't quite get the smell out of my daddies undies so that was definitely a extra star worth for me personally. IF you get this washer I hope you enjoy it as much as I do! :)

11 people found this helpful

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Maybet

One month in, happy so far.

Reviewed in the United States on September 10, 2018

Verified Purchase

My delivery guys showed up on time. They installed quickly, though they did chose to do it the hard way, rather than going the direction hubby and I determined the night prior was just a little more roomy. As a result my couch arm has a small nick in the wood. BUT, they were sweet, courteous and thorough. They showed me that the washer was working before leaving, and handed me all the paperwork and extra installation pieces. (For stacking, etc.)
The washer itself seems to be a champ so far! My husband is a heavy equipment operator, so he is covered in dirt from head to toe 5-6 days a week. The "Rugged" cycle works very well for his clothes. And my "delicates" can be run right after his with no issues. I have done single garments, and again have had no issues. We are both using half the amount of soap as before. But the clothes are cleaner. The new sound indications are still taking some getting used to. The "done" ding sounds just like my "out of balance" ding in my old washer. LOL! No funny smells, though I do have the habit of leaving the door ajar for a few hours after emptying the washer.
I will update this if anything goes bad, so assume no news is good news!

4 people found this helpful

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HappyGoLucky

SMELLS TO HIGH HEAVEN.

Reviewed in the United States on August 31, 2019

Verified Purchase

We have had issues with the smell, leave the door open after using, vinegar, the affresh cleaning cycle. The clothes smell musty. The washer smells musty. Spent a $1000 plus $200 for the extended warranty. Totally disappointed. Would go back to the old fashion top loader next time. It also some how gets off balance occasionally.

2 people found this helpful

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Frank Underwood

Nice Washer, But Double Check Specs

Reviewed in the United States on July 1, 2018

Verified Purchase

We bought this washer with the matching dryer and stacked them. Both the washer and dryer are approximately the same size. If you plan to do this, you will need at a minimum 28in width x 79in height x 38in depth (35in for the unit + connections and another 3in for the door). To give context, we had 28in width x 79in height x 35.75in for the unit + cables and another 4in for the opening that the door pushes into. The total depth of the door framed opening is 5in, but we had a 1in thick louvered door that we converted from a bi-fold to a swing out door so that we could actually open the washer and dryer doors all the way. 79in may seem like a lot of height, but it is not. The stack kit adds an inch or two. So, when it was all done, we only had 2in of clearance at the top (the stacked set is 77in tall).

In terms of function, it's pretty good. There is no smart functionality with this washer, however. So that + the somewhat misleading product dimentions are why I gave it 4 stars instead of 5. Oh, and the delivery guys couldn't figure out how to make it fit our laundry cabinet (that met the manufacturer's specs). So, there was that. Once me and my wife got it installed and connected, everything seemed to work well, tho. It also seems pretty darn quiet. So, all-in-all, I feel like this washer was a pretty good buy.

48 people found this helpful

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kathy sells

We are happy with our purchase.

Reviewed in the United States on October 5, 2018

Verified Purchase

We purchased this washing machine about 3 months ago. We have a large family and a lot of laundry. Some of the aspects of this washer that I have been impressed with are its ability to get a lot of laundry done quickly if you have a dryer that will keep up. Its large capacity allows for much bigger loads and the normal wash cycle can usually have it done under 60 minutes. Another aspect that I like is the steam and sanitize option for heavily soiled clothes or for washing during or after sickness in the home. These options can take a long time but this washer is very good at getting washables clean. Some of the reviews I read before my purchase said that this washer is loud but this has not been my experience at all. This washer has been comparably quiet to our previous machines and much more stable. The 1300 rpm spin cycle is fairly quiet and very stable. Delivery and set up was part of the purchase however the people who delivered it were not as careful with it as I would have liked and did not hook it up. After watching them unload it and even drop it once, I didn't mind taking over with the hook up and installation. Fortunately the machine was packaged well and there was no damage. So far, I would purchase this washing machine again.

2 people found this helpful

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Me

Delivery trouble

Reviewed in the United States on August 13, 2018

Verified Purchase

Oh boy.
I'll write a more detailed review as I begin to use the machine more, and possibly amend my rating, but for now this addresses the delivery.
I scheduled the delivery at purchase, and later received an email from the delivery company confirming my time and asking me to fill out an online form/checklist, which I did.
The morning of my delivery, the truck arrived TWO HOURS EARLY while I was sleeping. I have a chronic illness, and I was in pain and not functional. I actually have to do a medical treatment in the morning before I do other things. I should have just ignored the constant knocking, but I was delirious and all I could think was that I might not get my washer and dryer for another week. I crawled out of bed and opened the door in my jammies and told the guys that my delivery was for two-to-five hours later. They responded that my delivery time had changed that morning (?!??) and that I had to accept the delivery now because they wouldn't be in my area later. I replied that no, they had to come back at the correct time, I couldn't accept it now. They said my only options were to accept it NOW or reschedule "by calling Sears". Honestly, they acted like I was doing something wrong and I felt very pressured. I just said no, I'd have to reschedule then, and shut my door.
Thankfully, I contacted Amazon immediately and they stepped in on my behalf. While I was chatting with the Amazon rep, I got a voicemail on my phone from the delivery company saying that their guys had just tried to deliver "but you weren't ready" and asking me to call and reschedule. Amazon interceded so that my washer and dryer ended up delivered at the correct time (four hours later). HOWEVER, the delivery guys were in an Enterprise rental truck! I took pictures of their truck and the install progress (they took my door off its hinges and I just wanted to be sure I didn't find damage later) and the guy standing by the truck was shouting at me "Why are you taking pictures?!!" I'm a small woman who lives alone and I'm pretty careful about workers who come inside my house. I was disappointed that Amazon was not using regular employees to do this work. I felt like I was getting the kind of service I might find on Craigslist from an unknown person.
The set up was extremely basic. They connected it, turned on a set up cycle, had me sign, and left. They didn't remove all the debris from my driveway. They didn't ask me about the product placement in my laundry room (scooting them to one side or the other), they didn't level them. The washer makes a ton of noise and shakes when it's running because it isn't leveled.
If these are the guys Sears is using to deliver and install their products, no wonder they're having problems.

7 people found this helpful

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GWT

Wow!

Reviewed in the United States on May 10, 2018

Verified Purchase

This machine is superb! About a year ago, we bought an LG top load washer and matching dryer to replace an old machine. My wife was never happy with how it cleaned. Tried all sorts of detergents, pretreatments, etc to no avail. So, in an effort to solve the problem, we bought this washer from Amazon.
I normally check the ratings at Consumer Reports and at Amazon before purchase. In this case, they diverged, with CR giving LG an edge. Since that was what I was replacing, I went with the Amazon ratings—after all, I try to make mine accurate. That proved to be the right choice.
After it arrived, my wife put a towel that had been soiled with clay (my bad) in the washer as a trial with the first load. She said that it was a goner, but would give it a shot. It came out perfectly clean! Inspired, she tried some jeans I had worn while constructing a retaining wall, heavily soiled with grease, clay, diesel fuel and the like. Victory! They were again clean. He then collected other items that the other washer had not adequately cleaned and re-washed them. The majority were clean, and all were improved. We were impressed.
This was with the basic cycle. We just got the machine. Who knows how well it will work once we read the directions.
In any event we’re extremely pleased.
Addendum::
This is the first five star review I’ve written that I felt the need for an Adsense because the first review wasn’t good enough. This machine is BY FAR the best we’ve ever owned. My wife still finds that clothes washed in our old Little Girl machine and looked clean we’re improve by this machine. It's been over a month, and we’ve noted no problems with odors, etc. that seem to plague other front loaders. It’s too soon to talk about long term reliability.
This machine the benchmark against which all others should be measured.

99 people found this helpful

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Anarchangel

I like it

Reviewed in the United States on June 24, 2019

Verified Purchase

I shopped around for a LONG time trying to pick a washer. I signed up for consumer reports and browsed reviews for hours. I was dismayed that I couldn't find a single machine that didn't have page after page of negative angry reviews. I thought maybe they just didn't make good machines anymore. I looked some more and decided I was going to give this one a try. I have had kenmore products before and they worked and lasted fine. Turns out everything was fine this washer has nice features and works well. It does take a little learning on what modes to use and such to get the results you need. Just selecting standard wash in every situation will not yield the results you are used to. But such is the way of energy efficient devices these days. If you need and extra rinse select it at the beginning. The default is to use as little as possible, which makes sense. Anyway I am pleased as punch with my machine and have been using it for over a year now with no issues.

One person found this helpful

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Ted Ferguson

Good machine, good price, good experience.

Reviewed in the United States on July 1, 2018

Verified Purchase

I’ve only had the washer for about a day but so far I love it. It’s quieter, faster, and has more cycle options than the nine-year old Ge front loader [died] that it replaced. I bought the matching gas dryer and love that too. The amazon delivery people were great and installed the new machines quickly and hauled away the old ones. I like that everything was included in the price of the machines...even new water and drain hoses, and a vent hose and gas line for the dryer. The machines were priced better than comparable machines from brick and mortar retailers and they All seem to nickel and dime on accessories, delivery, set up, and hauling away. The experience through Amazon was great and traditional retailers now have something else to fear from them...major appliances. I was a little apprehensive about ordering major appliances online without seeing them but shouldn’t have been. I did have a couple questions about the machines and to my surprise Sears’s online chat was actually good as well as quick and their information was accurate.

3 people found this helpful

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