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  • Sonos One (Gen 1) - Voice Controlled Smart Speaker (Black)...
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Customer reviews

4.4 out of 5 stars
4.4 out of 5
2,677 global ratings
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4 star
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2 star
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Sonos One (Gen 1) - Voice Controlled Smart Speaker (Black) (Discontinued by manufacturer)

Sonos One (Gen 1) - Voice Controlled Smart Speaker (Black) (Discontinued by manufacturer)

bySonos
Color: BlackChange
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Top positive review

Positive reviews›
Old Man Fran
5.0 out of 5 starsThings That Work For Old People
Reviewed in the United States on December 21, 2017
I am a 70 year old struggling to keep up with technology because, well it's important. Like many my ability to check out new tech with the systems administrator or a Millennial colleague came to an abrupt end along with my final paycheck. Since I think it's important that you know the perspective with which a review is written let me briefly tell you what this Sonos One was meant to replace.
Our basic music needs were being met by a 10 year old Sony "shelf system"; a radio tuned only to the local classical music station with a CD player that no longer worked. We have access to Amazon music and recently bought a little Bluetooth speaker that worked very nicely. The downside here is that my wife has no notion of how to use the app to make Amazon music work. We have Sirius XM in the car, love the variety and often wished we could get that at home.
Based on the specs and reviews it looked like Sonos One had the potential to be our new best music friend.
Out of the box the set up was VERY easy. I dread the day when I buy a new piece of tech and have no clue how to make it work. That was not a problem for this guy. Download the app and follow the simple steps. The only exception here is in a tuning process that involves waving your iPhone while you walk around the room. It kept failing, telling me I was making too much noise. My wife actually has this same complaint and, as with my marriage the app eventually suggested we just move on.
The Sonos app connected seamlessly with Amazon Music. We had discovered that Sirius XM now offered an app based streaming version of their service which also connected easily with a little switching back and forth between the apps. And the biggest bonus, our local classical music station is among the many radio stations that can be added.
The sound is spectacular. Keep that perspective thing in mind. We are obviously not audiophiles but to our aging ears the Sonos is a huge upgrade over what we had and fills our room with deep, rich sound.
The Alexa thing was our biggest surprise as both wife and I were skeptical and had put Alexa in the broad category of "things we will never have."
Alexa's default play for us will be something from Amazon Music. The more specific your request the better. There's a bit of learning curve in finding what gets Alexa's motor running. For example, after a number of fails we looked at the app and noticed that our local classical music station was titled Classical Public Radio. That worked and now my wife can get her old friend playing at 6am without using any apps. In the interest of fairness I must say that Alexa does not seem to recognize Sirius XM and even told me it was not installed. Of course all of the music can be accessed without problem on the app.
I have asked Alexa the time; asked her to set an alarm and to tell me a joke. I even told her I loved her. "That's sweet" was her response. I've read here that the Alexa function is not great on the Sonos, but again that depends on your needs and perspective.
The Sonos One with Alexa gets the Double Senior Discount Seal of Approval from this household.
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1,172 people found this helpful

Top critical review

Critical reviews›
Christian Benjamin
1.0 out of 5 starsNot that great with ALEXA
Reviewed in the United States on December 24, 2017
I got this Speaker after reading all the reviews and watching several videos on Sonos. After hearing all the hype about the speakers and what this could do as far as Alexa was involved I was really looking forward to adding it to my home. The idea that I did t have to buy another Alex was a plus and really made sense for the $200 price tag.

When I got it I was please with the look and the quality of sound. I will say that I was not BLOWN AWAY by the sound as it’s not this amazing thing hat just opened my eyes to a new way to hear music...it was just a good sounding speaker that I feel I could mimic with another expensive speaker from other companies like Bose or something.

Now for what I really got it for...ALEXA! And it was a horrible disappointment! It often shut off after just playing one song...if i was playing music via the Sonos it was hot or miss of it heard me say “Alexa” and even then it doesn’t pause the music it just lowers it so it still would not get half of what I was asking it to do right. It was real finicky with losing the Sonos skill in Alexa app and I would often just find myself going to the Sonos app and telling it to play music manually.

Then I was disappointed that because I wanted to group it in with my echos throughout the house...because it had Alex i assumed it could do this if I made it part of a group...but ty Cannot; which I guess makes sense becouse Sonos wants you to buy those speakers to group it with.

All in all for $200 bucks it’s just not worth it. I’ll return it and look at other speakers from Sonos or maybe another company and just link them to my hub for voice activation...

I was also turned off by the Sonos customer service. They seemed unapologetic about my problems (actually they never said anything about me being the customer and having issues) and were really blunt and rude in email. I expected more from a high end speaker manufacturer and a partner of amazon to understand good customer service goes a LONG way!
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From the United States

Old Man Fran
5.0 out of 5 stars Things That Work For Old People
Reviewed in the United States on December 21, 2017
Color: BlackVerified Purchase
I am a 70 year old struggling to keep up with technology because, well it's important. Like many my ability to check out new tech with the systems administrator or a Millennial colleague came to an abrupt end along with my final paycheck. Since I think it's important that you know the perspective with which a review is written let me briefly tell you what this Sonos One was meant to replace.
Our basic music needs were being met by a 10 year old Sony "shelf system"; a radio tuned only to the local classical music station with a CD player that no longer worked. We have access to Amazon music and recently bought a little Bluetooth speaker that worked very nicely. The downside here is that my wife has no notion of how to use the app to make Amazon music work. We have Sirius XM in the car, love the variety and often wished we could get that at home.
Based on the specs and reviews it looked like Sonos One had the potential to be our new best music friend.
Out of the box the set up was VERY easy. I dread the day when I buy a new piece of tech and have no clue how to make it work. That was not a problem for this guy. Download the app and follow the simple steps. The only exception here is in a tuning process that involves waving your iPhone while you walk around the room. It kept failing, telling me I was making too much noise. My wife actually has this same complaint and, as with my marriage the app eventually suggested we just move on.
The Sonos app connected seamlessly with Amazon Music. We had discovered that Sirius XM now offered an app based streaming version of their service which also connected easily with a little switching back and forth between the apps. And the biggest bonus, our local classical music station is among the many radio stations that can be added.
The sound is spectacular. Keep that perspective thing in mind. We are obviously not audiophiles but to our aging ears the Sonos is a huge upgrade over what we had and fills our room with deep, rich sound.
The Alexa thing was our biggest surprise as both wife and I were skeptical and had put Alexa in the broad category of "things we will never have."
Alexa's default play for us will be something from Amazon Music. The more specific your request the better. There's a bit of learning curve in finding what gets Alexa's motor running. For example, after a number of fails we looked at the app and noticed that our local classical music station was titled Classical Public Radio. That worked and now my wife can get her old friend playing at 6am without using any apps. In the interest of fairness I must say that Alexa does not seem to recognize Sirius XM and even told me it was not installed. Of course all of the music can be accessed without problem on the app.
I have asked Alexa the time; asked her to set an alarm and to tell me a joke. I even told her I loved her. "That's sweet" was her response. I've read here that the Alexa function is not great on the Sonos, but again that depends on your needs and perspective.
The Sonos One with Alexa gets the Double Senior Discount Seal of Approval from this household.
1,172 people found this helpful
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James Aldrich
5.0 out of 5 stars I was surprised!
Reviewed in the United States on July 28, 2018
Color: BlackVerified Purchase
I originally was looking for a bluetooth battery alexa voice speaker. I hoped to replace a couple of speakers with this Alexa voice speaker. As I read some reviews, and I received my speaker, there was no battery or bluetooth! What should I do? It is convenient to operate a speaker from anywhere without needing to find a plug when out and about. I’ve heard good things about Sonos but thought they were high end. Since this sonos 1 black was a newer model, I decided to give it a try. I happen to be totally blind. The Sonos app works nicely on IOS with Boiceover. It took a few tries to get the sonos to go online so I could optimize it to the room I hoped to use. I told it more than once, I could see the orange light. It was the third or fourth try, It went online. Alexa set up right away. Had to get use to the song and dance for optimizing the Sonos to a room. I wasn’t waving enough or walking and swinging the IPhone enough! It finally said I needed to remove my IPhone case which is an otterbox case. I found where it said I wasn’t using a case and the speaker came to life. It had some nice bass but I wasn’t sure I was going to keep it! My wife and a friend were somewhat impressed with my initial setup but we weren’t sure about whether it was worth keeping or not! Sometimes the Amazon description is lacking! I then found where to set the bass and treble. Wow! It came to life! My wife said she could find a use for the speaker if I didn’t wish to keep it! Yes! There is no stereo by itself either. Should I keep the Sonos 1 black, may purchase another to hear stereo and find out about other features. I have connected accuradio, radio pup and another music service and this is incredible! I’m not impressed with the touch sensitive controls at the top. Some sound when touched but it is hard to figure out those controls which stop and start the music. One should have the dot or echo of some sort if one wishes to take advantage of all that Alexa has to offer. Being able to place a phone call or having an intercalm through the house are nice features. Alexa is more responsive on a dot or echo than she is on the Sonos but the Sonos isn’t all that bad in my opinion. Some youtube people think the Sonos may support Siri or Google Assistant in addition to Alexa. This would be useful! For me, the jury is still out but this is an impressive speaker. It may not be for everyone, but it is worth your consideration. I may write another review should I keep this speaker and purchase an addition Sonos 1 black. I couldn’t change the wake word. I would have changed it to Amazon on the Sonos 1 black. This would reduce conflict with my Echo Devices. I’m not getting rid of them! The Sonos Play had buttons on the top but no Alexa. I wanted the Alexa voice. It helps me in the operation of this speaker. You may hear more from me in the future should I keep the Sonos 1 speaker. I was surprised!
2 people found this helpful
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SpeedReader
5.0 out of 5 stars Wonderful Sound
Reviewed in the United States on December 30, 2018
Color: BlackVerified Purchase
I do not consider myself to be an audiophile so I am not sure how this compares with any of the Bose speakers, but comparing it against a first generation echo unit (the tall one with the better speakers and sound quality) this blows that out of the water. Even with the volume set relatively low, I can hear detail in songs or commercials that I could never hear through the echo. And the bass is so good that I sometimes mistake it for my neighbors making noise next door (I am in a townhouse with walls that are pretty easy to hear through).

It does have Alexa functionality (you have to put in your Amazon details in the Sonos app, and set it up in the Alexa app). It is a bit time consuming, but fairly straightforward. As long as you are not technophobic anyway. It can do most (but not all) of the things that a "regular" echo device can. It does not has as many microphones as the regular echo does, so I find it a bit spotty on responding correctly to the commands I say. It also, at least for now, does not have the ability to have the wake word changed from Alexa to Echo. I preferred to use the latter, but this will only respond to Alexa as the wake word. That is really only a minor detail though. You can also connect it to an iHeart Radio, Pandora, Spotify etc. account without having to go through the Alexa app. So if you do not have Amazon prime you can still listen to content on any of those services.

One thing I hope will be changed in the future is the ability to connect it to a smart TV. For the moment it can only connect to other Sonos speakers, but cannot connect wirelessly to a TV. Aside from those relatively small issues, at least for me, it is a great option for a higher end speaker that is a bit more affordable than some of the other options.
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FON
5.0 out of 5 stars For me it’s the BEST Smart Speaker on the market!
Reviewed in the United States on May 15, 2018
Color: WhiteVerified Purchase
I am a big Apple User so when it came to getting the right Smart Speaker I was tossedd between the Apple HomePod or this Sonos One. Well I made the right choice. The Sonos One integrates so much better with my listening needs. It is perfect with my Amazon Music Unlimited Account so much so I decided not to subscribe to Apple Music. For less many I’m getting all of the music choices I need. Yeah some say Apple Music has a larger library but I haven't yet not found the music I’m looking for with my Amazon account. The Sonos One also works perfectly with iTunes so I can sync and play my entire iTunes Library from my iMac right to the Sonos One. Then there is Alexa. I’ve had no problems using any of the Alexa commands as others have complained about but I’m not using The Sonos One as a substitute for my Echo Show or Spot. The other complaints about the lack of Airplay support people need to get over it... It’s on the way when Airplay 2 comes to the Sonos One this year, hopefully soon but this is on Apple not Sonos. So now on to the most important thing, the sound quality. The Sonos One is almost on par with the Apple HomePod. Yes the Apple HomePod does better in the Bass but it is also a bit inconsistant playing music from a variety of genres. The sound has been reported by many as “hit or miss”. This Sonos One has proven to me to be very consistant throughout all of the genres of music I play... this is provided you take the time to run the Sonos App and Tune it to your room (something you need to do again if you move the speak to a different location or to a different room). Also make sure to keep Trueplay Tuning turned on in the Sonos app. Bottom line, it’s a great Smart Speaker for a lot less then the Apple HomePod. In fact for only $49.00 more than one Homepod you can get 2 Sonos Ones’ and have the capability to create a stereo pair now and not have to wait for Apples release of Airplay 2. In fact that’s exactly what I’m going to do.
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lajme
4.0 out of 5 stars Analysis paralysis, use case and stress inducing decisions. Sonos VS Riva
Reviewed in the United States on April 1, 2018
Color: BlackVerified Purchase
Like many, I was considering the new Sonos One when I read the review of the Riva Arena in Sound and Vision. Unfortunately the retail chain for Riva is extremely limited and it soon became apparent that I couldn't listen to it before buying. (Something Riva needs to work on). As an old audiophile, sound matters so I ended up buying both the Arena and the Sonos One for auditioning. After opening my Christmas morning “presents” I started the process. I agonized over my choice. My thoughts on both follow.
Sound:
Both are adequate for what they are – a single speaker. Never do you think for one minute that you aren't listening to a single “box”. That said, the sound-stage of the Riva is noticeably and significantly wider. There is an airiness and dispersion to the sound that is vastly superior (IMHO) to the Sonos. My adult daughter (not a stereo person) said – it just sounds “warmer” and that is an apt description. Riva touts its Trillium technology (marketing speak for engineering of sound delivery) and I do think it provides a truer audio footprint than you get with the Sonos.
After some initial listening I started to wander across a broad sampling of music and then the differences started to appear. Note – both speakers were placed side by side in manufacture recommended positions. The Sonos One was tuned using the Trueplay tuning software and the Arena was set to use the “Trillium” setting.

On some songs the Riva smoked the Sonos. On others the Sonos sounded a little better and a little “tighter” – this may be the penalty paid by the Riva’s openness/sound dispersion. A lot seemed to have to do with the audio recording, the type of music, and the engineering of the sound mix – stuff which you have no control over. While I listened to music from Pandora, Amazon Music and Google play, all music for comparisons was ripped from a personal collection and most were at bitrates of 256kbps and better.
After listening to over 100 different songs I’d say the split was 60/40 favoring the Riva.
In general, the Riva performed better with jazz (especially vocals), classical, big band, and some rock. For most “in your face” music (hard rock, Led Zeppelin, Black Sabbath, etc.) the Sonos handled it better. Here are some of the songs that to me showed a clear edge on each. (Your aural mileage may vary).
Riva Arena
• Should I Stay Or Go – The Clash. The opening of the song showed the strength of the sound-stage of the Arena. Wide/spatial and clear.
• Lucky Man – Emerson Lake & Palmer. The final part of the song with the back & forth was sublime. The Sonos sounded flat by comparison.
• I Get A Kick Out Of You – Frank Sinatra. Big bands with good arrangements were another stellar area for the Riva. The instruments had clear positioning on the sound-stage. Sounds were crisp and vocals stellar.
• Radar Love – Golden Earing – The opening to the song again showed that the Arena is unmatched in sound-stage. The first guitar riff about 50 seconds in (with the drum overlay) – well it feels like the band was playing around you. The Sonos was louder and had a stronger bass line (to be expected with its woofer config) but didn't match the openness.
• Mexico – Firefall. The guitar and drums in this song really stood out over the Sonos.
Other strong contenders that pointed out the spatial sound-stage of the Arena
• I Just Want To Celebrate – Rare Earth.
• Ohio – Crosby, Stills, Nash & Young (4 Way Street version).
• Fields of Gold / Blue Skies – Eva Cassidy (her vocals sounded spectacular on the Arena).
• Spirit – Amos Lee
• Summer Wind – Frank Sinatra
• Can’t You Hear Me Knocking – Rolling Stones
• Your Song – Elton John
• Hotel California (Hell Freezes Over version) – Eagles
• Get Me To The Church On Time – Oscar Peterson
• The Four Seasons – Spring – Vivaldi – The Canadian Brass
• Wish You Were Here – Pink Floyd

Sonos One
• Fish & Whistle - John Prine. The One had a much tighter sound on this song which I preferred (even though I thought this would favor the Riva).
• Sunday Morning – Maroon 5. Again the crisp/tight sound of the drums and perhaps the bass made this sound better on the Sonos.
• Somebody To Love – Jefferson Airplane and Queen. Very different sound profiles but both seemed more suited to the Sonos.
• Better Together – Jack Johnson – The guitar was crip/clean and the vocals were very forward in this song. Simple but more immersive on the One. The Riva seemed more washed out here.
• Wake Me Up When September Ends – Green Day – Handled the louder passages better – especially when the drums kick in.
• Mary Jane’s Last Dance – Tom Petty. Just cleaner and better on the Sonos. The Riva sounded a little muddled.
• Mona Lisa & Mad Hatters – Elton John. The piano/vocals and bass track just sounded better on the Sonos.
• Kashmir / When The Levee Breaks – Led Zeppelin. The more driven the rock, the more the bass line favored the Sonos.

Some songs sounded significantly better on one than the other. Some the differences were minimal. I strongly suspect the mixing of the original song having the largest impact here. On some (Whipping Post – Allman Brothers or Moondance – Van Morrison, Little Boy Blue – Holly Cole for example), I’d go back and forth on preference.

Apps: Sonos is the clear winner here. The integration with other music services (Pandora, Spotify, Google Play, Amazon Music, etc.) was easy to use and worked well. It shows that this is a mature product that has evolved over time. The Riva app is a mere shell and seems like an afterthought – (“hey, maybe we need an app to go with our speaker…). It offers only a few basic settings. Granted that the use of built in Chromecast on the Riva means that you leverage Google Home app for casting for music playing – but it would be much better if the Riva app were a “wrapper” for all the music services. Hopefully this will evolve over time.

Miscellaneous:
Aesthetics: They are both just black boxes. The Riva is a little taller and the controls on the top are a little clunkier but offer much more function than the Sonos. The Riva is reputed to handle moisture better (didn't test that) so it might be better in certain environments.
Connections: The Riva wins hands down. From USB, casting, optical, and AUX – you can connect to this speaker every way imaginable. The Sonos – not so much. It offers no additional connectivity other than through the Sonos app. A closed ecosystem - to a fault.

Decision Time
So, after hours of testing and agonizing in the end it came down to the use case. This speaker was bought specifically for my kitchen. Other areas of the house (living room, home theater, office) have dedicated systems with more robust speakers. I am the cook in the family and can often spend a lot of time there. If I’m hands deep in some dish and I want to put on or change some music, having to stop what I’m doing, “clean up” and touch a control (be it speaker top or phone app) is a small but noticeable annoyance. The Alexa integration proved to be the determining factor for me. It’s not great (as others have commented on the limited functionality) but I expect that to improve with new firmware pushes. Google assistant integration is also reputed to be coming.
I did experiment with using an Echo Dot and a Google Mini to control the Riva. Not surprisingly, the Google Mini worked better due to the integration with Chromecast on the Riva. While that worked reasonably well, I was then dealing with yet another device (albeit small) in a place where counter space is a valuable commodity. This also has impacts on the WAF (google if you don’t know what this is).
I did reach out to Riva and they (and some reviews) implied that a smart assistant integration would be a future endeavor. No time frame was given.

So in summary, to me it comes down to your music preferences (style, recording quality) and use case. If a dedicated stereo is not your thing (always a better option) and you want great sound for a low cost investment I think the Arena is a fabulous product. If you need/want the voice control then for now at least, this tips the scales in favor of the Sonos One. As with all things, time will improve the offerings of this nascent category. You really can’t go wrong with either speaker – and in fact if you don’t need the hassle, save yourself some stress and just pick one :)
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Justin D. Turner
5.0 out of 5 stars After a year, still love it
Reviewed in the United States on December 4, 2018
Color: BlackVerified Purchase
I happened to notice this was on sale, and considered picking another one up - I love it that much. With that being said, the low overall rating didn't match with my experience so I felt a little compelled to share my experience.

In Dec 2017, we replaced our original Echo with the Sonos One. We are very glad that we did. The original echo was fine, but didn't sound very good playing music. The Sonos One does everything just as well as the Echo, but sounds just SO much better doing it. Honestly, it is a night and day difference. Here are my thoughts a year later (Dec 2018).

- Setup was very easy, and I didn't have any issues.
- Using it around the house has been fine. I have used it in the front and back yards, garage, basement, and upstairs. It always comes online quickly, and connects fine.
- Streaming is great. I saw some reviewers complaining about skips. I've been listening to it almost daily for a year and can't recall a single skip in that time.
- Voice recognition is good. It might not be quite as strong as the Echo, but it's close.
- Easy to play Google Music or Podcasts on it.
- And worth mentioning again, it just sound better than anything else in this class.

My recommendation: if you are getting an echo or small speaker for music, this is it because I have found it to be reliable and enjoyed the quality of the product and software. I will say, my struggle now is to find room for this, and our new Smart Display because we still prefer this for music, but like the recipe books and photo display on the Smart Display.
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Christian Benjamin
1.0 out of 5 stars Not that great with ALEXA
Reviewed in the United States on December 24, 2017
Color: BlackVerified Purchase
I got this Speaker after reading all the reviews and watching several videos on Sonos. After hearing all the hype about the speakers and what this could do as far as Alexa was involved I was really looking forward to adding it to my home. The idea that I did t have to buy another Alex was a plus and really made sense for the $200 price tag.

When I got it I was please with the look and the quality of sound. I will say that I was not BLOWN AWAY by the sound as it’s not this amazing thing hat just opened my eyes to a new way to hear music...it was just a good sounding speaker that I feel I could mimic with another expensive speaker from other companies like Bose or something.

Now for what I really got it for...ALEXA! And it was a horrible disappointment! It often shut off after just playing one song...if i was playing music via the Sonos it was hot or miss of it heard me say “Alexa” and even then it doesn’t pause the music it just lowers it so it still would not get half of what I was asking it to do right. It was real finicky with losing the Sonos skill in Alexa app and I would often just find myself going to the Sonos app and telling it to play music manually.

Then I was disappointed that because I wanted to group it in with my echos throughout the house...because it had Alex i assumed it could do this if I made it part of a group...but ty Cannot; which I guess makes sense becouse Sonos wants you to buy those speakers to group it with.

All in all for $200 bucks it’s just not worth it. I’ll return it and look at other speakers from Sonos or maybe another company and just link them to my hub for voice activation...

I was also turned off by the Sonos customer service. They seemed unapologetic about my problems (actually they never said anything about me being the customer and having issues) and were really blunt and rude in email. I expected more from a high end speaker manufacturer and a partner of amazon to understand good customer service goes a LONG way!
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jdiddy
5.0 out of 5 stars Great Crisp Sound, Alexa controls are the bomb,
Reviewed in the United States on January 29, 2018
Color: BlackVerified Purchase
I now have 2 Sonos One set up as a pair of stereo speakers, and i am very happy with them, so much so that i am planning on getting a 3rd one for another room.

*Sound*
The sound is super crisp and clear, not too bass-ey like it can be with most recent BT speakers i've had. The app that comes with it allowed it me to quickly calibrate them for the room they are in. Our stereo setup is seamless and covers a large room well.

*Setup*
The setup was super easy and took less than 10 minutes. Alexa setup can be a little fussy especially when you have a non-standard setup with multiple accounts on Spotify. I've had to reset / unlink my spotify skills and accounts a couple of times, but there are good ressources and tutorials online to guide you through troubleshooting.

*Alexa*
That was one of the big draws for me. We now use it Alexa to control the speaker most of the time. I bought the first one on release day back in October 2017 and Alexa Controls for Spotify were not available back then. They came within a few weeks however. I am a relative novice to Alexa, but have been able to add a bunch of skills to get stuff done (control temperature, check bus time, add items to our wunderlist...), but first and foremost the whole family uses Alexa to control music on Spotify.

*Gripes*
I have a large music collection on itunes Match that is not accessible unless you have a laptop up and running, or a paid apple music subscription. While you can setup multiple accounts for Spotify in the Sonos app, it's confusing as to which one is being used in Alexa.

Overall super happy with my setup and the whole family loves it.
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YuenX
4.0 out of 5 stars Excellent, complete home audio system. Alex/Google Assistant available, but not yet fully capable
Reviewed in the United States on January 2, 2018
Color: WhiteVerified Purchase
When I had just purchased a home, I was looking into having it wired for whole-house audio. Looking into multi-room systems on Amazon, it was apparent to me that it wouldn't be cheap: cost of the speakers, controllers, PLUS cost of running wires throughout the house. When I saw the SONOS PLAY:1 promotions, I found its wireless solution to be more cost effective, and with better speakers to boot. I have since tried the SONOS ONE speakers that were realized in late 2017. Below are the pros and cons that led me to decide for the Sonos system.

NOTE 1: a Sonos BRIDGE is NOT needed to use the Sonos ONE. See the INSTALLATION section of this review.
NOTE 2: the PLAY:1 is the same as the Sonos ONE without voice and touch integration. As such, the PLAY:1 is less expensive.

PROS
- Hi-Fi. Speakers sound better than the multi-room, wired systems I looked at for less than $500.

- Resale Value. Wired speakers don't add much resale value to your house. So, why spend $1000s, only to leave the audio system behind when you sell the property or move? With wireless, I could take my expensive speakers with me to my new home.

- Freedom to move around.
With wireless, you are free to take the speakers anywhere you want throughout the whole house. For neighborhood block parties, I could even hook up the speakers to an extension cord out to the street, and stream music from my home. Or take it outside to your backyard. They are moisture-proof, but I wouldn't use them as permanent outdoor speakers unless you enclose them in protective casings.

NOTE on wireless: each SONOS component is its own wireless client and repeater. Sonos wireless is a private, wireless "mesh" system, separate from your home WiFi. What does that mean to you? It routes music through its own wireless, leaving your home WiFi untouched. There's an additional benefit for that, as I'll explain after the installation note below. Most of the Sonos components (PLAY:1 and Sonos ONE are NOT one of them) have 2 network ports. This means, you can plug in the component into the network jack, and use the 2nd one on the speaker to connect your laptop.

- Alexa integration: the speakers now support voice control, though it is a work-in-progress. Sonos updates the capabilities via software updates over time. Google Assistant support is scheduled to come in 2018, making the Sonos ONE a more desirable option than having a Google Home and Amazon Echo in the house. I do get frustrated far more often with Alexa not understanding me or my request. My whole family enjoys Google Assistant's better answers and ability to understand us. We can't wait for Sonos to bring the Google Assistant to the Sonos ONE.

[Update 5/2019 Google Assistant integration: it finally arrived and wow, the voice recognition is SO MUCH better! Our whole family is actually happy. Note that Assistant is not yet as fully capable as on Android smartphones or Google Home, but it is sufficient for answering queries and controlling smart devices.]

INSTALLATION: First, the tech talk. You need 1 Sonos component to be plugged in to your home network (any of the PLAY speakers, Soundbar, Bridge, etc.) So, as an example, you must plug in either the BRIDGE or the Sonos ONE to your network with a network cable. This turns that component into a wireless access point (or as consumers tend to call it, a "Wifi router".) All other Sonos components will now be able to wirelessly talk to that plugged-in device. No other Sonos component has to be plugged in, as long as it's within wireless range of the plugged-in one. Should a component in your house be too far away (say, your garage) from the plugged-in one, you can connect it to your network via cable, if available, or set up a Sonos BRIDGE (or any other Sonos speaker) wirelessly somewhere between the plugged-in one and the Garage speaker. The BRIDGE or other speaker strengthens the wireless from the plugged-in one, and extends the range to the one in the Garage. Each Sonos component is both a wireless client, and a wireless access point/repeater. Each component talks to each other in a mesh network. Think of a spider net. Any part that is touched vibrates to the rest of the net.

Tech-talk aside, think about this: One person (Person 1) is at a corner of the house. When he shouts, the person in the garage (Person 2) can't hear Person 1. The only way Person 1 can talk to 2, is to pick up the phone (talking over a wired connection, or plugging a distant Sonos component to the wired network) or having Person 3 stand between them (having a Sonos component physically be between both speakers) and relaying the information back and forth (what WiFi mesh would do). So, with each Sonos component/speaker, the Sonos wireless range gets extended.

With the Sonos wireless mesh, you could humorously place a few speakers into each house in the neighborhood, and suddenly play the same music through each home. Try that with Bluetooth speakers. You wouldn't be able to.

WiFi mesh TIP: if you have an Android device, you can Google "Android devices on SonosNet", and you will see instructions on how to use your Sonos wireless network ("SonosNet") to connect your Android phone/tablet. This allows you to use your mobile device further away from your home WiFi. This has disadvantages and advantages out of the scope of this review. I decided not to use SonosNet for my tablets.

NOTE: a Sonos BRIDGE is NOT needed to use the Sonos ONE. Just plug in the Sonos ONE to the wired network (ie your router), and it will work just fine. You still control it with the Sonos App from your mobile device. Once the Sonos ONE is plugged in, you can add other Sonos components to the system. A BRIDGE is NOT needed for that either. It's only needed if you want to extend the Sonos wireless range to a farther part of your house or yard for $50 vs buying another PLAY speaker for $100+)

- Small size. The BRIDGE is about the same size as an Apple TV/Roku/WD TV Live. The PLAY ONE is about 2-3 of them stacked on top of each other. The PLAY ONE has a fairly hefty weight, a good sign of the good sound coming from its components.

- Ease of Pairing. To pair other Sonos components (or with the Sonos Controller App), simply hit the Play/Volume Up button on the speaker, and the same combination on the other speakers. If pairing with the BRIDGE, hit the pair button on that component.

- LED. The Bright LED can be configured to turn on/off via the Sonos app.

- Ease of music sync.
You can use the free Sonos app for your Android, iOS (iPhone/iPad/iPod), Windows Phone, Mac/Windows laptop/tablet (sadly, no Windows Store app yet) to control how the speakers play: you can easily choose which speakers to pair/unpair into groups. Grouping the speakers allows you to play the same music on those speakers. You can have up to 32 separate groups. You can also individually control each speaker from the app. Each group's volume is controlled by the Sonos app. So, if Speaker 1 is set to 50% volume, and Speaker 2 is set to 25%, lowering the volume by 5% will lower Speaker 1 to 45%, and 2 to 20%.

Once music is playing, you can leave the house, and it will continue to play -- as long as the music source is not coming from that mobile device (meaning: if you're playing MP3s from your phone, and your phone leaves, it will stop playing. But if you started Pandora from your phone, or you told the speaker to play music off one of your network shares, it will continue playing since the source is coming from a device that's still at home.)

PARTIES: one cool feature is that once you download the Sonos Controller app and pair it to one of the Sonos speakers (which authorizes the app/phone to talk to your Sonos system -- this prevents unauthorized people outside your home from controlling your speakers), each device can control the playlist. So, if you have guests coming over, and each guest downloads and authorizes the Sonos app to your system, each guest can now add/remove songs from the queue. Everybody can now be a DJ.

- Stereo pairing for PLAY ONE.
You can take two PLAY ONE speakers and set them up as Left & Right channels for stereo output. WARNING: you cannot pair PLAY ONE and the older PLAY:1 for stereo. You either have to use two PLAY:1 or two PLAY ONE.

- Expandability.
Sonos did a smart thing. They released the less expensive PLAY:1/PLAY ONE to wet your/my appetite. As you use the system, you will likely buy more Sonos components to expand your sound system, resulting in more revenue for the company. You can add any Sonos component to your system, and they will all work in harmony. You can set up a complete home theater system that way too. I know, sounds pricey. It is. But it still is cheaper than having your whole house wired with nice speakers.

- Alarm/Sleep timer.
You can set up each speaker (or Group of speakers) to play music at a specific time, day, and volume (Alarm) from a specific source for a specified amount of time. Or you can also set a Sleep timer to play music for a specific number of minutes to ease you into sleep. I love getting waken up by mellow music (ie. Norah Jones) in the morning, and when I leave the home, I don't have to worry about turning off the speakers. It'll automatically turn off after the 45 minutes I set up for the alarm.

- Sound. Sound quality is quite good. I will leave you with the reviews by others to read more about that. With the Sonos app, you can control Bass, Treble, and volume. I have the speakers play between 15% to 25% volume in each room -- they are plenty loud enough. Setting them to 100% can be heard through the whole house -- and the potential for your neighbors to complain. Even at low volume, the sound is very good. It's definitely better than most Bluetooth speakers. If you put the Sonos ONE in the corner of a room, the sound seems a bit more muffled due to the amplification of the Bass by the walls on both ends. You can fix this by adding more Treble, or by moving the speaker away from the corner.

- Design. The Sonos ONE and BRIDGE are beautiful devices. They don't look out-of-place in my home. I bought the White ones.

- Capacitive touch control: works very well.

CONS
I couldn't find many cons with the Sonos ONE. But here are some that have annoyed me.

- Lack of screw hole for mounting onto stands like the PLAY:1. The Sonos ONE replaced the PLAY:1's screw hole with the power button. I have not yet found a speaker stand to mount the Sonos ONE on yet.

- Cost. The Sonos system is expensive. Just look at the price of the other components. Holy moly. Still, if you were to wire your house with Bose speakers, the Sonos system is comparatively inexpensive. Again, I chose Sonos because wiring the house won't add much resale value. I like the idea of being able to take my Sonos with me to my new home.

- Sonos App Interface. The app is clunky and looks outdated. It took me a while to figure out where to go to do what (and I love gadgets/toys. I'm a technology tinkerer!). It's not very user friendly.

- Music sources. Not all apps can play to the Sonos speakers. You have to use the Sonos App, add the approved source to it, then you can play from that source. I wish you could re-route any audio from any device to the speakers. Pandora, network shares (NAS), iTunes, TuneIt Radio (built-in), iPod/iPad/iPhone, media files on your own Android/Windows device are all possible sources. At one point (if I remember correctly), my not-so-tech-savvy dad was able to beam his iPad's YouTube sound to the speakers without using the Sonos App. I didn't get a chance to verify how he did it, but I did see the Sonos ONE being available as a target on his iPad. Perhaps it was playing via the DLNA protocol. Either way, that was neat.

- Input source. I wish that the Sonos ONE had a Line-in/Aux port so that you can connect any music source to it for playback, such as your TV or existing home entertainment system. Yes, the Sonos CONNECT takes care of that, but look at the price of that component! Even then, the CONNECT doesn't support SPDIF/Optical input.

Weren't it for the Amazon/Target promotions on Black Friday, I would have been EXTREMELY hesitant to buy these expensive speakers. I bought two Sonos ONE during the promotion. With that said, overall, I'm quite pleased with the purchase. It came out cheaper than wiring the house, and I get to control my music from any of the mobile devices. That's neat. Lower the prices of your other components, Sonos! I hope for increased competition in the market to drive the prices down -- as of today, I'm not aware of any good, alternate, wireless HiFi solution.

If you found this review helpful, please hit the "Yes/Helpful" button below to encourage me to write more. Thank you!
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rainmakr
3.0 out of 5 stars SONOS ONE [ Sound: **** ] [ Setup: *** ] [ Alexa: ** ] [ + Plex: **** ] [ + Plex + Alexa: * ]
Reviewed in the United States on April 14, 2019
Color: WhiteVerified Purchase
SETUP/SONOS ONE BASICS

Setting up a Sonos One *REQUIRES* a mobile device. It is NOT possible to setup a Sonos One using a computer. I find this a pain — Although there isn’t too much typing, I type much quicker on a full size keyboard. From the manual: "Setting up your Sonos system requires the use of a mobile device running iOS or Android, it is not possible to set up a new system with a Mac or PC controller.”

When it works, the setup process is relatively painless. But, when it fails, it can be a frustrating process. During the setup process, Sonos One will create a Sonos WiFi network that you must switch your phone/tablet to so it can copy your WiFi settings, then you change your phone back to your regular network. While consumer friendly, if the process fails, it difficult (maybe impossible) to find a screen where you can just select your network and type in your password (I thought I found it once during a failed installation but couldn’t find it again). Granted, many don’t know their network password; but, for those of us who do, the setup process could be shortened by a few minutes.

Once you’ve added the speakers to your network, you can use the Sonos “Trueplay” app to tune your speaker(s), IF you are using an Apple device: "Apple devices running iOS10 or higher are required to perform Trueplay tuning.” As for Android, you’re out of luck unless you can borrow an Apple device for tuning: “...due to the wide variety of devices on the Android platform using different software versions, microphones and ways to process audio we could not ensure a consistent and reliable Trueplay tuning experience.” - source: Sonos support website.

Once I had my Sonos One setup, it sounded great to my ears. There are Mac and Windows apps that allow you to control your speakers from your computer, you just can’t use the app for the initial setup process.

At this point, things are promising: the speakers sound great, you can control music from your phone, you can play music using Apple AirPlay, listen to radio stations (via streaming) and listen to subscription music streaming services (Amazon Music works fine. I can’t comment on Spotify or any others).

------

ALEXA INTEGRATION

Alexa: You don’t HAVE to use Alexa on your Sonos One. You have to link it to your Amazon account if you want to use it. You also have the option of disabling the microphone and disabling Alexa on that speaker as a result. I simply asked, “Alexa, play Billy Joel” and the Piano Man started playing through my Sonos One. I was able to skip to the next song just as easily: “Alexa, next song” and “Alexa, skip it” both produced the desired results. As did “Alexa, turn it up” and “Alexa, turn it down.” And, “Alexa, turn on/turn off/dim the lights” also worked as expected. Playing radio stations is just as easy, “Alexa, play KGOR”. I find it much easier to get the desired station by specifying the station’s call letters rather than a frequency or nickname — sometimes there are multiple stations with the same nickname and you end getting something unexpected.

Now, let’s go on to some advanced Alexa skills (I’m still new to Alexa, but have been experimenting). This is where things start going downhill…

First, let’s change Alexa’s “wake word” to “Computer” or “Echo.” Sorry, it’s not possible. (Brief research shows that this is a limitation Amazon instills on all non-Amazon Alexa integrations.)

OK, let’s use the Sonos One to “drop-in” on the family in the basement. Sorry, “Calling [and Drop-In] with Alexa is not supported on this device. You can use the Alexa app instead.” if you want to use Alexa’s “drop-in” or calling capabilities, you’ll need to put an Echo Dot or Plus nearby or use the app.

There are also limitations as to how a Sonos One (or other non-Amazon speaker) can be used in Alexa Routines; but, I haven’t explored this enough to comment further on it.

But, what about “Amazon Alexa Voice Control?” Well, technically, you can control the Sonos One with Alexa. You just can’t do everything with Alexa on a Sonos One that you can do on an Echo device.

------

PLEX

I have the Plex server app running on a Synology DS-918+. I’m new to Plex and currently only have it configured for music. However, once Plex integration has been setup in the Sonos app, it’s easy to >use the Sonos app< to play music from Plex. Once music is playing, feel free to ask Alexa to skip to the next song, turn it up, turn it down, etc. This works without any issues.

------

PLEX and ALEXA

But, do you want to issue a voice command to your Sonos One?: “Alexa, ask Plex to play Bon Jovi.” First, open your Alexa app and install the Plex Skill. Then, if you’re lucky, Bon Jovi will begin playing. If you’re not so lucky (judging by the Plex & Sonos forums, there are a lot of unlucky people out there), Alexa will encounter a problem and not play anything or play a few seconds of a song. Let’s hope you’re one of the lucky ones and Plex starts playing a song by your selected artist. That song will play without issue… and then replay…again…and again…and again. While you curse to yourself, you casually say, “Alexa, skip it.” And you will hear Alexa’s pleasant voice reply: “Uh-oh, something went wrong. I’ve alerted the Plex team so they can take a look.”

A brief visit to Google found this comment from February, 2019: "Initiating play from the Plex service to Sonos is not supported at this time.” Source: Edward R - Sonos Staff - Sonos community website

Interestingly, I haven’t had any problems with having Alexa control play & skip music when using an Amazon Echo Plus or Amazon Echo Dot.

------

OTHER THOUGHTS

For the price, the Sonos One isn’t cheap. At this price, I think Sonos should offer a line-in, regular speaker wire connections, and/or the ability to stream music via Bluetooth . Bluetooth Low Energy (BLE) can be used to temporarily communicate with your phone/tablet to simplify the first-time setup process. BLE does not support audio streaming. If you want to take your Sonos One to a location that doesn’t have WiFi but does have electricity it is possible but very inconvenient. You’ll first need to setup the speaker normally (in a location with WiFi and internet connectivity). You can then take the speaker to a location that doesn’t have WiFi or internet; BUT, you’ll also need to bring along a router that’s configured with the same network name & password as the one where you setup the speaker.

I did myself when doing work at my house that was under construction — I took my router and Sonos speaker from my apartment and plugged them in at the house being built. Note that even though I had a router with me, I was only able to stream music from my phone using Apple’s AirPlay. Because the house didn’t have internet service yet, the router only provided enough connectivity to play whatever was on my phone (or that I streamed from my phone). A $30 bluetooth speaker would have been much more convenient but I don’t own one.

------

FINAL THOUGHTS

In closing, let me say that I think most consumers will be happy with the Sonos One and the Alexa integration it offers. But, keep in mind that you’ll want an Echo Dot (or Plus) nearby if you plan on using Alexa’s drop-in (intercom) or calling feature. And, if you’re a Plex or power user, you might want to visit the Sonos and Plex forums and do some more research before committing.
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