Amazon.com: Customer reviews: Skyroam Solis | for New Listing Go to: https://www.Amazon.com/dp/B08YKB6VMN?ref=myi_Title

Top positive review

It worked in Italy, France, Malta, Spain.

Reviewed in the United States on September 16, 2019

We bought it for our trip to Europe. It worked everywhere we went, except on our cruise ship and parts of train ride in Italy. But it did work when we needed it to work. It even worked about 30 minutes before our ship docked and 30 minutes after it docked. But it didn't work deep inside the ship. It had to be on the open deck. We used 1GB per month with automatic renewal ($9). We weren't downloading and uploading videos. We just checked the google map and email. So 1GB lasted about 3~4 days, so during our trip, we spent less than $40. If it didn't work, it's the location; not the device. In fact, it worked better in Italy than it did at my home in New Jersey.

Top critical review

Critical reviews›

flyboy

Horrible, horrible, horrible, worst product EVER - DO NOT BUY THIS JUNK

Reviewed in the United States on September 7, 2017

HORRIBLE HORRIBLE HORRIBLE USELESS JUNK.
Wow, this is perhaps the worst new product experience I have ever had, and that's saying a lot.
Bought new unit, paid extra for fast shipping because I'm about to leave on a foreign trip tomorrow. Followed their instructions, can not get online, can not create an account, can not do anything. No meaningful instructions (wesbite and error messages are in badly translated semi-English, bad punctuation - looks like no native English speaker has reviewed any of it.
Error screens that come up filled with Chinese characters.
Other errors screens that come up in English are nonsensical, like "Please check whether the device is started normally" - what the heck does that mean? What is a USER supposed to DO with that?
Basic Usability 101 failure.
Note: I have just spent the last 2 hours just trying to REGISTER FOR AN ACCOUNT - which has failed every time. Think about that, what could be the most basic, simple, straightforward task a development team could expect every user to accomplish, and it's just a complete trainwreck - that's how bad this thing is. If I hadn't just thrown away $300 on it, and if I didn't need a mobile wifi solution tomorrow, it would be laughable.
No support available, nada.
Just $300 and a few precious hours down the drain.
The concept sounds great. The design appears smooth, but the execution is just stunningly broken. Bad, really bad.
I really had high hopes for this thing, but trying to get it to work makes me want to shoot myself (after first shooting the morons who designed it).
Thinking about buying one of these? DON"T. Run, RUN VERY FAST away.
The Orange Hockey Puck From Hell does not deserve your money.
This is a perfect example of how NOT to make something useful. It's the opposite of useful.
Companies that make junk like this need to be put out of business.
BLEH!!!!!!!!!!!!!!!!!!
I give up. I suggest you give up on these idiots before you send them any of your money. Good luck.

UPDATE 2018 05 28:
This product continues to fail. These guys demonstrate, repeatedly, that they just don't know how to write software and fail miserably at customer service.

On 5/24/2018 I get email from them claiming that "Your Skyroam Solis just got better. Update today!"
Translating from their cheerful marketing nonsense, that means: "We have a firmware update for your unit, it should help, so go update it now."
They claim faster startup, "faster and more reliable global network" (hmmm) and more detailed connection status & data usage info. They say to update now, or the update will install automatically on startup in a few days. OK, I have a trip starting in a few weeks, and although I'll probably buy a local SIM because I don't trust this thing, I'll try the update, maybe that will make using it less miserable.
So here are their instructions for the update:
1. Connect to your Skyroam Solis WiFi
2. Log in to your account
3. Select "i" information icon at top left
4. Click on the red emergency update icon and confirm
5. Update will run automatically (will take up to `5 minutes)

OK here goes. I fire up my orange hockey puck of misery, wait for the loooong startup.
On my iPad, I connect to the skyroam wifi, so far so good. I browse to my account login page and sign in.
It takes a loooooong time but eventually the page loads and I do see the "i" icon for information. I click that.
There's a device Information page that loads. It shows a few details about the device.
There is no "red emergency update icon". There's no buttons at all. There are no controls, no menus, nothing clickable. Nothing. Just a few details about the device.
I've tried restarting the thing. I've tried switching the wifi off and on. I've tried reloading the page. Same results. Nothing.
FAIL. AGAIN.

These guys don't know how to do the most basic thing. Every time. They are completely inept.
Stay away.

I'm now buying local SIMs for my mobile devices when I travel because this thing is so unreliable.

41 people found this helpful

484 total ratings, 310 with reviews

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From the United States

JC Reviewer

It worked in Italy, France, Malta, Spain.

Reviewed in the United States on September 16, 2019

Verified Purchase

Helpful

flyboy

Horrible, horrible, horrible, worst product EVER - DO NOT BUY THIS JUNK

Reviewed in the United States on September 7, 2017

Verified Purchase

41 people found this helpful

Helpful

aaron

A fantastic product

Reviewed in the United States on August 13, 2019

Verified Purchase

So we laid over in Amsterdam and Milan on our way to Athens and were able to use this product to do some last-minute bookings. It was wonderful in Greece, Turkey, Isreal, Egypt, and Italy. It was not 4G at all times but when you travel outside of main cities in countries without the necessary infrastructure then that's what you get. 3G is better than none.
I had to turn it off and on to reset it on occasion and rarely did it drop internet but that was maybe my phone. ( My phone was 1 month old at the time, Samsung 10 +). Turning my wifi on my phone on and off solved that issue. All in all to travel to several countries and have on the average 3 phones using the device ( my son streaming often ) we had no real issues and were very happy with this product. However initial set up is not explained and the website does not help. It is not user friendly. After that though, turn it on and your good to go. $99.00 for unlimited internet for a month on 5 devices at a time is a great deal.

One person found this helpful

Helpful

Joseph

A good idea with poor execution

Reviewed in the United States on July 9, 2019

Verified Purchase

I got the Skyroam Solis intending to use it for relatively safe and consent internet access on a trip to Europe. I was very underwhelmed by my experience:

1. As multiple reviewers have already mentioned... If you purchase this device from Amazon you MUST contact tech support to register it. I did not see this mentioned anywhere in the literature/manuals provided by the company and it only became evident once the initial 1GB allotment of data expireed and the device stopped working. It still let me continue to purchase daypasses and data but not use them.

2. After you register the device: To use a daypass, you NEED to activate your cellphone's international plan (even if you are connected to the internet via WiFi). This is because you need an internet connection to log into the Solis App (to get access to your daypasses) and you need to still have an internet connection when you connect your phone to the device (done through WiFi, thus requiring the use of mobile data). The company advertises two other ways to initiate a daypass, they don't work (or at least I could not get them to after 14 days and three attempts at tech support). This would not be as frustrating if you could activate multiple daypasses (covering your entire trip), you can't. You must activate one daypass then wait till it expires to activate another.

This required me to use my cellphones international plan the ENTIRE TRIP (as I use Verizion and I get charged per day/24hr period). This effectively negated the reason for having a Solis.

This product would be grate with three changes: (1) notify consumers (in their quick start guide) that they need to register the unit through the website before they buy data/passes via the app. (2) Find a way to allow someone to login to their app and start a daypass without any other internet connection other then the skyroam (the company says you can, I had no luck doing so, even with tech support). (3) Allow people to activate multiple daypasses at once.

Unfortunately, as it stands, this is a product that severally under-preforms. Don't buy it.

7 people found this helpful

Helpful

Creative D

Original is better !!! Save your money! Dont upgrade !

Reviewed in the United States on December 9, 2017

Verified Purchase

I have been a huge cheerleader of skyroam since I found them a few years ago. BUT.... now I am not so sure. The new Solis is not my favorite Skyroam and here is why....

1) it is HUGE in comparison to the original. Not ideal if you are trying to minimize what you are carrying around daily.

2) the new plug is not user friendly. Now I need ANOTHER adapter and charger wire to carry around. The old usb was great, this new one, not so much.

3) there is no screen on it. So it's not friendly to see if you are connected or how much time is left on it. Not ideal.

4) the case (optional) has a weak strap that won't last long. It would have been better with a metal clip to clip on to backpack or purse or belt loop.

5) the battery life is not that great at all. My old skyroam lasted longer. The Solis didn't even make it a day (14 hours) and that's just using it for wifi.

6) the module doesn't indicate remaining battery, connection, time etc. I miss those things.

Overall... it's not that easy to set up, confusing to tell if it's working and big and bulky. The battery life isn't great and the plug in a hassle. I will be returning to my old skyroam after this trip is over!!!

(The older simpler better model shown also)

But I will add... I have visited over 60 countries and Skyroam has always worked wonderfully.

105 people found this helpful

Helpful

Braeden Thompson

Amazing for Traveling

Reviewed in the United States on May 28, 2022

Verified Purchase

I took a trip to Europe and didn't want to pay the ridiculously high prices from my service provider for an international plan since the trip was spanning 2 months. This product almost worked amazingly but I can't give it five stars because I did have a few issues with it. Specifically when I was in Germany there were connectivity issues so it did not work at all, which left me scrambling to find places that offered free internet access if I needed to use my phone online. Other than the issues in Germany the device worked great, I could get internet in some pretty remote places and the connection I had was always very strong so I was able to use everything from my maps, social media, and even stream video online. I would suggest this device to anyone traveling rather than paying for roaming.

One person found this helpful

Helpful

WHITNEY HUGGINS

I'm glad I didn't listen to the reviews, worked perfectly for me

Reviewed in the United States on September 29, 2019

Verified Purchase

I purchased the skyroam with skepticism based on the bad reviews about a month ago for vacation to several countries (Sweden, Czech Republic, Italy, Spain, Morocco and the US) it worked perfectly in every location. I purchased the monthly package and split the cost with my friend, only 2 devices were connected for the entire trip. We had no issues at all, worked perfectly with high speed connections... it took a few minutes to reconnect as we entered each country as expected. I also did the initial set up of the device before I left my home country, this is important. I would totally recommend this product! The convenience is priceless!

3 people found this helpful

Helpful

T. Gerald

$130 Orange Hockey Puck.

Reviewed in the United States on October 25, 2019

Verified Purchase

I wanted to love this product. The packaging/branding is top drawer. That's about where it ends. Setting this product up (I code in three languages, and am fairly tech savvy) was a bit of a nightmare that required me contacting customer support who had to reset my account twice just so I could set it up. That took two days. Tech support is very friendly and responsive, but also halfway across the planet so you don't get replies until the next day if your time zone and theirs don't line up. I wish this was the only issue, as I really want/need a mobile hotspot device that allows me to work remotely regardless of where I travel. I first traveled from New York to San Diego and back going through both very rural and also very urban areas for six weeks this past summer. Roughly 40 days. On zero of those days did Skyroam provide a signal that was equal or better to my T-mobile cell signal. So, utterly useless in the United States. Next, this past October, I took it on a trip to Europe for 3 weeks, 20 days to be precise where I visited again both remote/rural and very populated areas of Italy, Germany, and the Netherlands. On two of the 20 days did Skyroam ever provide a stronger signal than my T-mobile signal from my phone and the strongest signal I ever got was 7mbps down and not quite 3mpbs up. I tried to give this tech a chance and feel I gave it extensive field testing... where it failed miserably. Total waste of money. The cost? About $1000 US for the hardware and the 5 months of $99 service (since buying a daypass would have cost me $600, about the same). Worst of all, when I got back to the states, I received an email about the company charging my credit card for yet another $99 ahead of services (in advance) to which I immediately replied and asked them to cancel my subscription and also refund the $99 for services that didn't even begin yet. In a foolish move that makes it clear this company will be defunct in the next couple of years they simply quoted "policy" back at me as though consumers are dumb enough to believe policy = international law. Policy is something you can make exceptions to, and should, in cases like this. Instead of trying to give me a final positive experience with the brand, they inexplicably decided to pick a fight with me, after already fleecing me for more than $1000 for their garbage tech. The result.. this review and the coming social media posts to roughly 10,000 of my peers most of whom also travel the world constantly. Don't be fooled by paid reviews and people who used this thing in major cities only--- it does not work, at all, except in areas where you will already have great wifi or full bars on your mobile devices. It is expensive, buggy, and takes up a lot more space in your bag then it ends up being worth. If you buy this device, you will be hopeful as I was, then deeply frustrated, then totally mad at yourself for ignoring the bad reviews. This is a $130 neon orange hockey puck. Avoid at all costs.

19 people found this helpful

Helpful

Dozo

Not all it's cracked up to be

Reviewed in the United States on September 30, 2017

Verified Purchase

I bought this for a month-long international trip, and tried to register it, unsuccessfully, for days. To use it, first you connect to the unit wirelessly, then go to a page where you sign up and then can buy day passes (coverage) My heavy orange brick merely sent off a signal that it was 10% Loading..... for several hours each time I tried it. I went on their website to tech support, called (they texted me back one time to say they were busy --- no kidding, if this is the product they sell!), and emailed, to no avail, and decided to try one last thing -- I drove all over town looking for a place with great AT& T and Verizon signals, since I have no way of knowing what this thing uses. Finally, I was able to get it to load and register, but since I bought it for when I am NOT in a big city with a hotel with wifi, but rather on back roads or provinces (this trip, Tasmania) with "good" but not "great" cell service, probably worse than at my house or office, I fear it will be unusable except when I already have wifi without it, like a rich man's bank's loan officer. If it works in Australia and New Zealand, I will revise my assessment, but for now, be aware that the people who "love" their skyroam may be in London or Paris or places with lovely cell towers etc, and purchase according to your travel needs.

71 people found this helpful

Helpful

Anthony C.

I think they should have done a better job actually testing the Skyroam Solis with real world travelers for feedback.

Reviewed in the United States on January 7, 2018

Verified Purchase

Well for me the cons outweigh the pros.

Cons:
- Larger than I what is ideal (The hockey-puck design is a little cumbersome at times and hard to fit in a jean pocket)
- Takes a long time to charge (6-8 hours in my experience)
- When using it as a battery for your phone it does not last very long
- The global wifi recharge cost is only slightly cheaper than my Verizon International Roaming plan
- Too many small adapters to lose, if you don't have a phone with USB-C, you have to keep track of your adapters.
Pros:
- You can connect multiple devices and share wifi in almost every country in the world
- Speed wise it is pretty decent for what it is.

I purchased this product for a long trip to Portugal and Spain. After using it every day, mostly for a battery charger rather than the wifi capabilities. For a traveling device, it was very cumbersome to use and wasn't that practical for my needs as it was hard to keep in my pocket while my phone was charging. I ended up just using my Verizon Global roaming which only cost $2 more than what Sky Roam charges per day because it was just more convenient.

I did read all the not so favorable reviews on Amazon but figured I would take a chance. I wish I had bought the original Skyroam instead, or a different global wifi device.

55 people found this helpful

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