Top critical review
1.0 out of 5 starsBuy something else.
Reviewed in the United States on March 25, 2018
First, be aware that the product does NOT come with a brewing pack, so you will have to buy one and wait several days for it to arrive, so plan accordingly. Also, you only get a "get started" instructions, for the manual, you must register on their web site and download it. The product works as advertised, but support is not that good. For a product that is worthless without the company that makes it, that's pretty important. I tried to contact them several times for very minor things, including the replacement of the plastic bucket that came cracked, and it was a struggle. To date I still have not received a response. The online chat is worthless, so save your time. Overall, nice product, but remember that you cannot use it unless the company is in business, so customer service should be paramount, and it is not. I guess I should right an update. After getting the first pack, the brewing process was easy, but while fermenting, I figured I would get a regulator from pico and a five pack of CO2. Tg he first regulator did not work, it would leak CO2. After several days and a back and forth with support, they shipped me another regulator and another five pack. Today I went to rack my second pack, guess what, regulator gauge not working. I have no idea whether it works, leaks, or how much pressure it is putting in the beer. Very frustrating experience, my advice, look at something else.
