Top critical review
1.0 out of 5 starsLasted a year and a half before total break down. Impossible to be repaired.
Reviewed in the United States on August 25, 2021
I'm only writing this to warn off anyone from purchasing a surface laptop--lord know I'll never buy one. I bought the laptop two years ago. The surface worked fine for the first year, though I had periodic charging issues, especially with the magnetic cable clip. The clip won't engage, sometimes you have to prop it up or tape it. The problems got worse, and just when the warranty expired (a year and half), I had major issues charging the laptop. So I bought another cable, which worked for a while, then bought another, and the problem continued. I had two conversations with microsoft techs, who convinced me to buy another cable--considering, if I wanted to send the laptop for repair, the price would be more than I paid for it, so they really gave me no possible solutions, other than buying a new one, and were really gaslighting me that any fix actually existed. Of course, why would I ever purchase another microsoft product. The Lenovo laptop, which I bought the Surface to replace it with, is still working five years later--only issue I had is with a hinge.
I've taken it to various repair shops and they tell me there's nothing they can do to fix it, that basically, microsoft made the surface to be disposable, and any effort to fix the laptop would far exceed the price to purchase a new one--planned obsolescence. From what I researched, what brought about the charging issue was some update I failed to download, and once the battery lost power, it couldn't be charged, or even powered with the cable plugged in.
I've given up on this pos. I'm looking for a field where I can take it out and demolish it like the printer from Office Space, or possibly a parking garage I can drop it from. Maybe a wood chipper. I'm weighing my options. All said, don't buy a surface laptop, this is where you'll be two years later.
