Amazon.com: Customer reviews: Ticwatch S Smartwatch-Knight,1.4 inch OLED Display, Android Wear 2.0,Compatible with iOS and Android, Google Assistant

Top positive review

Returned it the same day

Reviewed in the United States on November 25, 2017

11/30/17
Bumping to 5 stars for the awesome support from the Entire Mobvoi team.We have one company whom you can talk to and bring forward your problems. People if you feel you have a technical issue with the watch reach out to the team via ask seller a Question and they will get back to you ASAP. I was able to provide my actual inputs to the team and was able to share video's and pictures to explain the problem to them. Keep up the Great work Mobvoi team. Special thanks to Jeff and Gaby for reaching out to me.

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Was excited on hearing that its on the way, and this had to be first smart watch. It turned out to be such a disappointment.

1. Tried to use with an iphone. started off well, did some updated to the wear 2.0. Connection with wifi was flaky. kept telling me that the wifi cannot be found, even though it was paired and ready. throughout my couple of hours of use it kept telling me to add the wifi again. not a good start

2. maybe an iOS issue but could not even see the call notification on the phone. other notifications like messages and app notifications seem to be fine.

3. biggest issue: battery, I was seeing the battery % dropped like hell. It came in with a 100%, but every minute I was loosing about 1% with barely any notifications being pushed.

4. Not so convinced with the step counters. The iphone showed way less steps than the watch. The counters were off by a huge margin. The iphone showed me about 260 steps when I went to a store and i was quickly out. The watch showed me a monstrous 600+. something wrong here .

Tried an andriod phone with android 7.1
I assumed that i can just disconnect the iphone and turn on the bluetooth on the andriod and i should be ready to go, but the watch was not found. Restart the watch, no good either.
Tried to turn off the Bluetooth on the watch and voila, could not turn if back, and the watch hung on me. Had to finally do a reset on the watch for it to delete all data related to my iphone and switch to the andriod.Could see the call notifications when paired with the andriod phone, but the speaker volume on the watch is way to less to even make sense of what someone is talking.The issue of wifi not being found continued meanwhile.

At this point I just decided to pack it up and send it back.
Android wear at least the tic watch is not yet ready to take on the apple watch as yet. probably the next version should be better.
No complaints on the aesthetics part. Except that the button is not so convenient if the watch is worn on the left hand as the button is on the left side, this is just a minor one though

One person found this helpful

Top critical review

Critical reviews›

Michael

I truly hate this watch and strongly recommend not to get it

Reviewed in the United States on March 28, 2018

I purchased this based on some positive reviews online but I suspect few reviewers have used this watch for more than a few hours. I knew this would not be a *great* watch (due to price) but this is a piece of junk.

I truly hate this watch and strongly recommend not to get it. Let's see ...

1. Apps and features are patchy and some (e.g., Strava) I cannot get to sync and kill the battery within an hour or two.
2. Once I pair to my phone, my car can no longer pair to my phone.
3. When I unpair the phone to use my car, the watch erases *all* apps and requires you to
set up the watch from scratch (starting with choosing English as my language -- all the way to scratch).
4. The fitness features are not at all informative. I would go to the app store to
look for additional ones but since apps don't work reliably, I am giving up.
5. Even with normal use (no GPS), the battery does not make it 24 hours.
6. The watch takes a few hours to charge fully.

Unfortunately, I lost the packaging to send this back and so my plan is to put this watch under my car tire.

4 people found this helpful

497 total ratings, 327 with reviews

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From the United States

rekha

Returned it the same day

Reviewed in the United States on November 25, 2017

Verified Purchase

One person found this helpful

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Michael

I truly hate this watch and strongly recommend not to get it

Reviewed in the United States on March 28, 2018

Verified Purchase

4 people found this helpful

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Chelsea Fan

Best Android Wear device I had so far!

Reviewed in the United States on December 8, 2017

Verified Purchase

The Ticwatch S is so far my most favorite Android Wear device (and I had a few). I believe that it was a smart move from Mobvoi to ditch their own software in favor of Android Wear 2.0. The watch not only looks good, but it also delivers on the software side. I love the fact that the only physical button on it was placed on the left side of the watch, as it makes wearing the watch so much more comfortable.

I only have the watch for a little over a week, but so far I haven't found anything I don't like. My must haves for a smartwatch are GPS and water resistance, as I want to be able to use it while running. I travel pretty frequently for work and usually carry my running clothes and a GPS watch with me (in addition to my regular wrist watch). With the Ticwatch I don't need to carry an extra watch, as it will easily get me through a 3-6mi run with GPS tracking. The battery life has been good so far, and I usually have at least 50% left at the end of the day (6am until 10pm). I usually only allow notification from messengers and for phone calls, as emails would be too annoying. The charger is small and the magnet is strong enough to actually stay in place.

Look no further, this is in my opinion one of the best smartwatches you can get right now, especially considering the price.

One person found this helpful

Helpful

Scott Steubing

Good Wear OS watch, poor battery life, so so accessories

Reviewed in the United States on March 22, 2019

Verified Purchase

This is my first Android Wear watch. I wanted something with a bit more functionality than a Fitbit yet didn't want to spend typical Android Wear prices. The TicWatch S Smart Watch seemed like a good deal.

Judging just the smart watch functionality I can easily give the TicWatch S 4 stars, if not 5. Being able to check my calendar, notifications, the weather, etc., from the watch instead of my phone is great. I haven't had the chance to accept calls through the watch, but I have responded to texts via the watch and the voice recognition is among the best I've experienced.

There are some negatives, though. The battery life sucks. Early on I could go a couple of days between charges, but now the battery barely lasts 12 hours. On long days the watch is dead by the time I get home. I don't mind having to charge the watch on a daily basis, but I have to draw the line at having to charge it more than once a day.

I had to replace the charging cable after only 8 months. I don't know why the TicWatch S uses a proprietary charger instead of a Micro USB or USB-C cable (which I have never had to replace).

The buckle on the watch band broke after a bit over a year of putting the watch on and taking it off on a daily basis. The watch band is silicon (which I don't like) with the buckle being plastic. In looking for replacement bands I was hoping to find a leather band or something that would be more comfortable than silicon on my wrist, but it looks like only silicon bands are available, all with plastic buckles.

To summarize, the watch itself is great, 4 to 5 stars, if you don't care about the 12 hours battery life. Did not like having to replace both the charging cable and watch band after roughly a year of use.

Helpful

Cliff Kyle

Smart watch made better with some tinkering

Reviewed in the United States on December 14, 2017

Verified Purchase

Honestly, this is my first smartwatch. A.) I bought the watch since it's relatively cheap when comparing it to other smartwatches and B.) I also went with this model since I was looking for a decent fitness tracker.

My reasoning for making the purchase was to see which camp I fall under. Am I someone that wants a basic fitness tracker or do I want something that has the functionality of a smartphone on my wrist? After having the watch for a couple of weeks, I can see there's a lot of promise, but there are a few problems I've found with the Ticwatch S.

1st problem I noticed is the battery life. Battery life is short enough if the screen is set to "always on," but even with it switched in the other mode where the screen only comes on when you lift your wrist isn't enough to really justify the battery life. I've heard of some people getting over 24 hours on one charge, but the average for me has been closer to 14- 16 hours. Obviously, the battery life drastically shortens (8- 10 hours) when using any of the fitness or gps tracking features.

EDIT TO PROBLEM 1: I started to return the watch, but I decided to do some tinkering around with the help of Mobvoi's customer service reps. There are 3 things you can do to vastly improve battery life.

SOLUTION 1: Disable wifi on the watch. If you're connected via bluetooth to your phone, you honestly don't need wifi enabled on the watch.
SOLUTION 2: Keep the watch face simple (I think this applies to any smartwatch). If you have a watch face that has an animated background, this can slowly suck the life from your watch.
SOLUTION 3: Turn off "always listening" for ok google. Yeah, saying "ok google" to launch the google assistant can be handy, but it's just as quick if not quicker to just hold the side button to launch google assistant.

Since I've done all of those things, my battery easily makes it more than a day and a half (big improvement from the 12- 18 hours I was originally getting.

2nd problem is the amount of time it takes for the screen to display the time when bringing your wrist up. Most basic trackers (I own a virgin pulse max buzz) almost instantly display the time when raising your wrist, but with the Ticwatch S it feels like it takes around 1.50- 2.00 seconds for the time to display. It doesn't seem bad, but when comparing how quickly other devices are able to display the time or notifications, the latency in the display coming to life can feel like an eternity.

3rd problem involves random hiccups with the smartwatch making or receiving calls. I tried calling my wife using my smartwatch and when she didn't answer the phone on the 1st try, I promptly tried calling her with the smartwatch again. Except this time, there was no audio coming through the watch (except for this rapid fire static sound) and there was no indication a call was being made. I tried using my LG v20 to make a call instead, but suddenly my smartphone wasn't working. Come to find out, my Ticwatch S was constantly redialing my wife's number and her phone would not stop ringing until I switched off the watch.

4th issue I had noticed is that the default fitness tracker doesn't hold up when its checking your heart rate (if you're sitting at a desk using the heart rate function provided by Mobvoi or Google Fit, it takes around 90 seconds for it to display your heart rate). It's massively inconsistent in the gym, but that could be due to my heart rate changing too quickly for the Ticwatch S to properly keep up. But I will admit the GPS tracking feature (the one by Mobvoi, not Google Fit) works remarkably well. I've used it for a couple of hikes and it did a near perfect job tracking my mileage and pace (heart rate did better since it was constant vs. varied).

EDIT TO 4TH PROBLEM: Just like a fitbit, I figured that it works better to move the watch slightly up on your wrist. Since I had done this, the watch does a much better job at tracking my heart rate. And my heart rate seems to be spot on with the heart rate tracker on any cardio equipment I've used.

624 people found this helpful

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Amazon Customer

Great looking, great value

Reviewed in the United States on February 22, 2018

Verified Purchase

This is a great watch at a great bargain. This watch does everything that a watch that costs double to triple would do. Full Android Wear support, GPS, Mic, Google Assistant. Love it. It even has a great size and doesn't appear to be a monster on your wrist.

I have seen many users getting less than hoped for battery life. I don't know if they have bad units, or perhaps are leaving their GPS on all day which will drain the battery in any device. I take my watch off the charger before 6am and it lasts me past 10pm every day, with moderate use. Meaning, literally hundreds of notifications coming in through the day, and controlling my podcast app for a few hours, yet I'm not really using GPS or playing any sort of games with it.

First concern was material the watch was made out of. It looks to be that soft type of plastic which will instantly mark up. I've had this watch for a couple months now, on my wrist everyday. I'm rough with my products and I've even warn it while doing yard work and some around the house plumbing. Not a nick on it. Any scuffs wipe right off.

Helpful

J. MILES

Two days with this and I gave up

Reviewed in the United States on January 7, 2019

Verified Purchase

I don't even know where to begin. So many problems - some related to Wear OS, others to the device itself. I won't waste your time listing my many, many grievances and terrible first experience with Wear OS, though. Suffice it to say I will not invest in any more Wear watches until this product matures.

I received the watch on Friday evening. Out of the box the device seemed well-built, sturdy with durable bands and body. The screen looked very smooth and nice. And that's pretty much where most of the positives ended.

Then I tried to turn it on. Nothing. No matter how many times I tried pushing the button or screen, I could not get it to power on. It had NO CHARGE on it at all??? Seriously? In 2019? Every phone, Fitbit, bluetooth headphones, Chromebook, etc that I've bought for nearly 10 years now had at least some charge in the battery so you could play with it immediately. Seriously disappointing that this had to be plugged in for a good while before I could even turn it on.

Once I was finally able to power it on, the watch apparently needed to go through three hours of system updates (it had an outdated version of the Wear OS). And the system updates were locking up due to "battery saver mode" - which I had never turned on and when I looked in the settings showed to be ticked off. So...I forced a watch reboot. Finally, the watch proceeded with the updates. And it was impossible to even tell when the updates were completed. I only knew when they were done when the watch was finally usable and responsive.

Now I was able to actually play around with the watch. After going through the Wear OS 2.0 tutorial, I could now focus on actually using it. One of the few remaining positives - the display is very nice and the screen responds well to touches and swipes. Not much of a complaint there.

I started checking out the pre-installed faces. Immediately, something peculiar stuck out to me. One face was showing a 0 step count. Another was showing 30 steps. Very odd. I then downloaded the Classic Watch Face. It was showing nearly 400 steps. LOL Are you kidding me? Three faces showing three different step counts? Which one should I believe?

Anyway, I proceeded to install some apps and start getting things configured for my needs. At this point, I realized that I was already below 50% charge on the watch. Holy cow! About an hour of playing with it and over half the battery has discharged? So I turned on the Battery Saver, disabled WiFi, and set the screen to only wake up if I press the face or button. Continued downloading everything then went ahead and recharged the battery before going to bed.

So on Saturday, I am now using the Ticwatch to track steps, exercising, etc. I tried to minimize the number of times I actually turned the screen on, swiped around, opened apps, etc. I still had to recharge this battery by late afternoon when it was down to less than 20%. That is comical. It makes the device impractical to me if you can't even get a full day's use with minimal screen interaction.

Then the final deal-killer: Sunday afternoon while out walking my dogs, I tried to look at my step count. The screen would not wake up - not by touch or by button. Nothing. Nada. And there was just under 80% charge shortly before I set out to walk. I thought to myself that surely the battery did not die that quickly.

Turns out it wasn't the battery. I held the button for about 10 seconds and the device rebooted. After about 20 minutes (another annoyance is that the watch is pretty much unusable for 20 minutes after rebooting...you will think it's fully rebooted and ready to use, but the screen is unresponsive or massively delayed responding to any touches and swipes you make), everything was back to "normal" and the watch showing about 70% charge. So, the device just locked up - plain and simple.

That was it for me and today it gets dropped off at UPS for a return to Amazon. And the 30-day guarantee? Yes, but you have to pay for the UPS return shipping. There was no option to drop off in an Amazon Locker for free. I basically rented this watch for 2 days at a cost of $7. I guess it could be worse.

One person found this helpful

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Schmoopazon

Great watch for great price.

Reviewed in the United States on May 8, 2018

Verified Purchase

Very happy! I'm a few days into ownership. I followed the advice of others and let battery go to zero and charged back up to 100% a few times. Now, definitely getting a days worth out of it. GPS was very accurate. I measured it against mile markers on my running path and the distance was spot on. I've read that people don't like the button ... don't like it on the left (works great for my thumb ... I'm right handed. I've also read that people say it's hard to tell when you press the button. I don't find that to be the case. I would use NFC if it had it (I like using Google Pay), but not the end of the world. It's also comfortable and looks nice on the wrist. Heart rate monitor seemed accurate (I have an artificial heart valve and can hear my heart ticking!) when sitting, but not when running.

One person found this helpful

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millerk1981

Great Watch Battery Life Could Be As Advertised.

Reviewed in the United States on November 19, 2017

Verified Purchase

Overall the watch is fast, nice looking and feels great. The GPS and heart Monitor are pretty accurate. The only issue I have is horrible battery life. This device is advertised as being a device that can be used for 24-48 hours. I have the watch set to only receive text and phone call notifications. With the screen always on I went from 100% to 50% in a matter of four hours. A update was pushed to the device this morning but I believe it was probably the October Security Patch. Anyone who has used Android Wear before knows that updates are always behind. Compared to my Huawei Watch 2 this thing is 90% better. The battery drainage is why I say 90% better. To be fair the battery in this device is small compared to the Huawei Watch 2 as well. With the display off I managed to get over 8hrs with still a lot of battery left. The only feature missing is NFC which is not a big deal for me especially since my credit union does not support Android Pay. The watch faces on the device are good enough that will satisfy many. Overall I am pleased this watch exist. But please please please fix the battery issue.

Update:

Recently I have been experiencing issues with the watch not notifying me of text or calls even though all the settings were right. I am currently using a Pixel with Android 8.0. I have been in contact with both google and Mobvoi who have both been helpful. I have done just about everything possible to get the issue fix including a factory reset on the watch. Today I uninstalled and reinstalled android wear on both devices to see if that will fix the issue. So far it seems to work as it should but I'll give it until Friday to make sure. Mobvoi has acknowledged that my device may be defective and has suggested I return the device to Amazon which I started that process as well.

If anyone else is having the issues I have described please notify Mobvoi so the issue can be addresses. It's possible people may not even notice that this is occurring when it happens intermittently. Far as battery life it has improved with the watch dying and recharging a couple of times.

Even with the issues my rating is still high. Besides the issues listed above overall the product is good.

81 people found this helpful

Helpful

Steve T.

iPhone user experience

Reviewed in the United States on August 16, 2018

Verified Purchase

I've waited a long time to write this review because I really wasn't sure how I felt about it.

This is my first - and so far only - smart watch purchase. I didn't want to spend Apple money on it, if you know what I mean. The feature set is great. Built in GPS works well as does the heart rate sensor (or I assume it does as I don't have anything to compare it to).

You do lose some functionality with iPhone. Can't reply to messages, etc, but that's well documented.

In the end I got it to do exactly what I got it for: Let me run. Track my location while doing so. Monitor heart rate, and most importantly, play music to my bluetooth headphones. It did all of that. And the best part: My giant-ass phone stayed in the car the whole time.

My journey wasn't a short one, and there was a time when I was pretty sure it wasn't going to work. To those of you looking to replicate my success, some suggestions:

Forget Runkeeper. It doesn't pair well with the iPhone. Runtastic (despite the horrible name) is the way to go. It will use your phone's internet connection to upload your activities to the website. You can then view the stats online or on your phone assuming you've signed in with the right account.

If you want to leave your phone in the car or use the built-in GPS: turn off bluetooth on your phone and wait 10 mins - or restart the watch after stopping bluetooth. This will force the watch to ignore the phone. If you want the watch to use it's GPS it MUST NOT SEE THE PHONE. It took me weeks to get this right. If it can see your phone while you do any activity, you can forget about the built-in GPS.

Use Google Play Music. Create a playlist. Download said playlist to your watch.

Now you can play music, track your activity and leave the big-ass phone in the car (locked) and go outside. It's nice out there!

Totally satisfied, but support isn't great and it took a long time to get what I wanted - but I did. 4 Stars.

3 people found this helpful

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