Top critical review
1.0 out of 5 starsHorrible router, TP-Link refuses to honor warranty
Reviewed in the United States on December 30, 2021
Update 08-08-2022 Horrible C/S. TP-Link refuses to back their 2 year warranty. The router is not even one (1) year old and the wifi stopped working. TP-Link sent a link to update firmware whick has made the router un-usable. I have been in contact with the rude TP-Link C/S, they are doing everything they can to not cover this expensive router. I have used Tp-Link equipment for almost 20 years, no more. Since TP-Link has refused to honor their warning, they are rated ZERO in my book. I have had to buy another router to get my house and all wifi devices back working. So stay away from TP-Link, they will not honor their own word/warranty.
Update 08-03-2022. Horrible C/S. It takes them three days to respond, then it is a scripted reply. It had nothing to do with the issue (wifi radios not working. Must be within four feet of the router to connect to the wifi). They wanted me to update the firmware, which I did. Now the wifi does not work, even at four feet. I even did a factory reset, still no good. The email also included a line stating If I did not get back with them within ONE (1) day, they would consider the issue closed, which they did. I work in healthcare starting a 6am.
So I have an expensive paperweight. The four eithernet ports still work, just this is a WiFi router that does not work.
I will not be purchasing any more tp-link junk.
Not a good router. Way to expensive for what it is and what you get.
1) NO instructions, NO setup or quick setup. You MUST go to the internet to get information on how to set this thing up. If you do not have internet until this router is setup and working, Well you are out of luck.
Wi-Fi basically stopped working. When you do find information, there is NO pdf manual that you could download. It is a webpage manual with links and links and links and links to other pages of information on the router. I want a pdf I can download and read through.
2) Only one status light. It uses a color code (need to look up the colors meanings on the internet). So you really do not know what is going on with this router. I like knowing which ethernet ports are active, If the wifi is active (being used) and is it connected to the internet. Well, you cannot tell what is going on with this router.
It did have decent throughput when I first received it.
Update: Now four (4) months forget it.
At about three months old, I started having issues with wifi, kept disconnecting. Note, my PC is in a different room, yet total distant between my computer and router is less than five (5) feet.
Now (4 months old) the total distance for the wifi is about two (2) feet. Yes, you read that correctly, I said only two (2) feet. This is on all three wifi connections 1- 2G and both 5G.
To test this: I placed my phone in airplane mode, turn on wifi. Could only connect right around the two foot mark. Did the same thing with my Samsung tablet and iPad, same results. Laptop, connected at around two and a half feet. Tried with my PC, had to add a longer ethernet cable and extension cord for power to the router. I had to set the router within two feet of my PC wifi antenna to connect. The ethernet ports still work.
I want and need this router for the 5G wifi. TV could be on one 5G connection and PC could be on the other.
Before someone ask, yes I have wifi smart devices, some where around two hundred of them. No, they do not run/connect through this router. I use an old (15+ year old) cheap $30 router for the smart devices since they can only connect to 2G and not 5G. The cheap router is centralized in the house.
Where as the TP-Link AC5400 router is on the east end, near the PC and TV. The most wifi connections at any one time is three, tablet, Fire Stick and/or PC.
A router this expensive should last longer than 3 to 4 months. I will connect TP and see if they are willing do anything. If not, I did purchase the extended warranty. What ever happens, I will be down this router for mostly several months.
So, no I cannot and will not recommend this over priced router.
