Top critical review
1.0 out of 5 starsA strong word of caution
Reviewed in the United States on January 26, 2022
A strong word of caution: As a Director of IT for a large financial company, I am uniquely qualified to provide an accurate review. I would normally never take time out of my life to leave a negative comment, but I was so shocked from my experience with Epson, I felt compelled to warn others not to make the mistake of entrusting their financial investment, knowing how little the company stands behind their product. Outside my extensive corporate experience, I have owned 7 personal home theater projectors from various manufactures. Without question, Epson is the worst in terms of quality and customer service. My most recent device failed with an “unrecoverable internal laser light source malfunction” at 112 hours of total machine run time. With a purchase price of $3,240.73, I received an ROI of $28.93 per hour of operation. Of those hours, I would estimate around 84 hours of actual use in watching movies. In other words, factoring 1.6 hours per movie on average, my operating cost was around $62 per film. Epson advertises a 20,000-hour service life on laser light sources. To be fair, the device was outside the stated 2-year warranty period. However, in my vast experience in procuring, managing, and servicing equipment at a corporate level, we always find a small number failures due to defect. In my opinion, and in my experience, manufacturers should, and often do, take the situation into consideration when evaluating a warranty claim. I have never been denied a claim from any other manufacturer when the circumstances clearly justify that course. After wasting valuable time processing a claim, I was given only one option: send my device to a service center for repair at my expense. In researching the fault codes retrieved from the device, it is likely unrepairable at an expense below replacement cost. As a result of this interaction, my IT department will longer consider Epson products under any circumstances. I strongly urge you to do the same.
