Top critical review
1.0 out of 5 starsDO NOT BUY THIS DOCK
Reviewed in the United States on January 31, 2023
Update:
DO NOT BUY THIS DOCK. This dock is the worst experience in my entire life for buying accessories for a Mac. If you have any HDCP content you want to play, it will not play if the DisplayLink driver is installed. Even if you have a passthrough or even if you have an HDMI port. The driver disables any ability to play HDCP content. Talking to the Support team, their solution was to install Chrome. That isn't a solution. That is a workaround. I can't watch any of the movies I purchased through Apple TV or any other native app that uses HDCP. This isn't a bug. This is how Virtual USB-C displays work. They need to say this in the product details. Hiding this is just shady as hell. You only find out when you search for a black screen for playing Apple TV or Netflix in Safari.
The dock, for me, was constantly dropping connection. I used the supplied USB-C cable and tried a new verified TB3 cable heck, I even used a Verified TB4 cable, and yes, the wattage was above spec for this device. I thought maybe it was my M1 Macbook Air so I tested it on a Mac Mini M1, Macbook Pro, and it still has the same issue. I stream content and it was always frustrating that it dropped the connection. I thought it was my internet. To find out it was the dock. Even USB devices would randomly drop and connect. One display always turns off and turns back on.
I contacted support and that is where this gets worse. The solution was always to try a new cable or install Chrome for HDCP content. I even sent them a log from their debug program they ask you to install to gather information. They say nothing is wrong with my dock. Working with support was one of the worst I have ever worked with. You think spending $300+ dollars on a dock the company would have better support.
My Solution? I bought a new M2 Pro MacMini. This has support for 3 monitors(which is why I bought this dock). I have no issues with my monitors dropping in and out. My internet connection is stable, and I have no issues. So now the dock is in the basement collecting dust. I just want a refund for not only my frustrations with the hardware but for the support. But it's too late. So my goal is to make sure no one will experience this frustration. DO NOT BUY ANYTHING FROM PLUGGABLE.
