Top critical review
1.0 out of 5 starsGreat espresso, but water tank can pop off and do serious harm
Reviewed in the United States on December 14, 2018
Love the coffee it makes (more on that towards the end of the review), so why 1 star review? It is dangerous to use:
I was excited about the product, read youtube reviews, advice on use and even the manual once I got my nanopresso.
When it arrived, it looked great, felt well made, and I loved how portable it was. I used it 2-3 times a day for 9 days.
During that time the water tank opened/popped off twice (both times the lager water tank from the barista set). First time it was during a party with a bunch of small kids running around. Luckily neither I not anybody else got hurt. I blamed the incident on my not paying attention, and I have been much more careful since then. Just yesterday evening the tank popped off again. This time boiling hot water poured all over my fingers resulting in a whole lot of pain and bad blisters. Luckily people around me only got splashed with warm water, so it did not hurt them. I still felt very guilty.
When I got my Nanopresso, I noticed that there was no locking mechanism to keep the tank in place, but I assumed that the design was safe. They would not sell it otherwise, right? yeah... apparently not so much.
With regards to coffee quality:
The coffee this little machine makes it very good, way better than starbucks and most other coffee shops I have been to (yeah, I am a bit of a coffee snob). Espresso is rich, full-bodied, and strong. I really enjoyed it every single time and I was looking forward to adjusting different parameters and experimenting with pulling the perfect espresso shot. None of this means anything because of the water tank design flaw.
Unfortunately, I do NOT recommend the product, and I do not want to try it again. My hand got seriously burned and it there is no way I will try this again. I will be returning mine ASAP and while I still like the idea, I will be much more sceptical when considering alternatives.
