Amazon.com: Customer reviews: BenQ EW3270U Premium Monitor 32" 4K UHD | HDRi | DCI-P3 | Eye-Care Tech | Adaptive Brightness | Tilt Screen | Built-In Speakers | Eye Reminder | DisplayPort | HDMI

Rough Start But Amazing Customer Service Saves The Day!

Reviewed in the United States on October 25, 2018

Style: 28" 4K TN | Tilt Screen | 2 x 2w SpeakersVerified Purchase

UPDATE 1-3-19:
As mentioned below I had my monitor replaced by BenQ due to an HDR defect. They have some of the best customer service I have experienced in a long time. They helped me out very quickly and with no hassle at all. I've been using their new replacement monitor since my original review date and haven't had any issues. I cant confirm that the firmware was indeed updated and that this was the issue as the monitor does not list the firmware version anywhere for me to compare. The monitor does however work as desired and their 3 year warranty and amazing customer service has warranted me to change my review from 3 to 5 stars.

ORIGINAL REVIEW:
Read the reviews for this specific monitor, A significant number of people are having repetitive HDR issues.

I ordered the product because it had a great review rating, I didn’t even bother to look into them much but wish I would have now. overall my final view of this product is going to based on how BenQ deals with the situation and if the monitor i receive fixes my issues.

Had this monitor for 3 months before the issues started. During this time the monitor was pretty great, rich colors and great for gaming, very responsive. The colors were a little off especially with blacks which aren’t very deep. Other than that, the HDR and 4k were very nice, it was nothing much more or less than you’d expect for a $400 gaming monitor until I ran into this issue.

The issue came when I turned my monitor on one day and all of a sudden, all the colors that were in HDR mode were washed out and flat. After reading carefully on Amazon and in forums I noticed that a lot of people have this issue with this specific monitor. You don’t see it reflected as much in the reviews because all the BenQ product reviews are twitstered together. This means that the star rating and reviews you see for this product are not all actually for this product, its for all the twistered products together. I contacted Amazon about it and unfortunately as of late at least, their chat customer service is getting increasingly more difficult to deal with and far less helpful than they used to be, every person you talk to gives you different answers and reasons as to why they decided they cant help you. So I contacted BenQ instead and their customer service was pretty Amazing. They had a new monitor being shipped to me within minutes of me contacting them and the monitor has a 3 year warranty. Their service is very good, I was very surprised at how fast they were and how easy they were to work with. Andy L. in their service department was really great and his service changed my mind completely about wanting to keep this product or buy future BenQ products.

Ill update this post with any new information after I receive my monitor. BenQ told me that the HDR issue is most often caused by firmware which makes me feel a little better.

45 people found this helpful

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Scout

Great monitor

Reviewed in the United States on April 15, 2024

Style: 32" 4K VA | 2 x 2W SpeakersVerified Purchase

Great picture quality on my Mac M1. It is perfect.

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Life

Great For 4K Console Gaming on a Budget

Reviewed in the United States on April 23, 2018

Style: 28" 4K TN | Tilt Screen | 2 x 2w SpeakersVerified Purchase

BenQ 28 inch 4K HDR10 Monitor (EL2870U), UHD 3840x2160, FreeSync, 1ms Response Time, Eye-Care, Brightness Intelligence Plus, HDMI, DP, Built-in Speakers
-Update-
Something happened to the HDR, it suddenly stopped working and it looked like an old CRT with magnet damage. Let me know if anyone else had this issue but I returned it for now and got an LG 27uk650-w and I am very happy with it.

-Disclaimer-
First of all, the reviews on here are confusing as they are all grouped together, this is for the el2870u (28" 4k HDR). I have only used this for my Xbox One X and not PC (my PC is old and does not even have an HDMI output).

-1st Impression-
I bought this monitor for my new Xbox One X as it seemed to fit all the specs. My first impression is that the picture is very clear but also very bright. So bright in fact that the colors looked a little washed out until I calibrated the brightness and contrast as well as the other settings (which are posted at the end). With the proper settings, I was impressed by the color and contrast despite being a TN panel with LED backlighting.

-HDR-
Yes it supports HDR10, but not it is not true HDR. It is barely a third of the required brightness to qualify for true HDR but it still made most games look better. My biggest complaint is that when an HDR source is detected, it goes into either HDR or Cinema HDR mode and you cannot adjust any of the settings. Without an HDR source, these two modes emulate HDR but I advise avoiding them and just using your own custom settings.
On the Xbox One X, HDR was a hit or miss, most games looked great but some were washed out or too bright. There are some known HDR issues with certain games so I think that it is probably not the monitor's fault. Despite being not true HDR, the games with working HDR looked fantastic and noticeably better with it on.

-Construction-
I was a little surprised how heavy and solid it felt when I first took it out of the box. The stand is pretty sturdy and doesn't really wobble but it is not very customizable. All you can do is tilt it up and down but luckily it can be mounted to a 3rd party stand. The buttons are mounted on the bottom and also feel very sturdy. The bezels are pretty thick and not ideal for more than one monitor setups.

-Verdict-
Pretty good value for what you get: A very clear 4K picture, great color and pretty good contrast once the settings have been adjusted, and hit or miss HDR depending on the game. This is a solid 4 star monitor but I got it during a BenQ promotion for 15% off which put it above the other monitors at that price point so that is why I gave it 5 stars. Thanks for reading my novel, a lack of reviews prompted me to write it.

-Settings-
The following settings are what I was using at the time of the review that look pretty good on my One X:
- Mode: User
- Brightness: 20
- Contrast: 56
- Sharpness: 5
- Gamma: 5
- Color Temp: Normal
- Hue: 50
- Saturation: 65
- Everything Else: Default

383 people found this helpful

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Richard

Paid $130 more for shipping and handling, still worth it

Reviewed in the United States on May 6, 2021

Style: 32" 4K VA | 2 x 2W SpeakersVerified Purchase

The BenQ 32" EW3270U is a 4k monitor with decent picture quality perfect for either home or office. The product arrived in perfect condition a day ahead of promised delivery date. It has a low input lag and fast response time to deliver clear images with minimal motion blur; however, the refresh rate is limited to 60Hz, I've tried all sorts of games using Nintendo Switch, but yet to try the PS5. A friend tried his PS4 using this monitor and it worked like a charm, the weight without the stand is around 6kgs/13lbs and weight without the stand is around 7.5kgs/16.5lbs. The only real issue I'd say this monitor has is the fact that it's a dirt magnet and might require regular cleaning. Nevertheless, considering all the other perks, a 4K display monitor for this price range with eye care technology (which doesn't work as well as they claim btw). In addition, no washed up effects consider its not an OLED display, think it is a phenomenal bargain at the set price ($399, or 599 in my case including shipping, handling, and import charges).

In the box:
You'll find: Display, Stand, DisplayPort cable, USB-C cable, User Manual (minimal information QR code attached for more info), and Power cable

Pros:
Best 4k monitor for cost
Good dark scene performance
Very good gray uniformity
4k resolution is great for multiple windows
60hz refresh rate
Built in speakers
No washed up effect
Built-in headphone jack
Type-C compatible
HDMI-compatible
Wall mount compatible
Highly gradient and low color bleed
Good light reflection handling
Flicker free

Cons:
Can't get bright enough for HDR
Poor quality built in speakers
Cannot accommodate anything beyond 60hz
Image degrades at an angle
Dirt and fingerprint attraction
A little wobbly when nudged
No swivel
Tilt Range -15° to 5°
Max brightness not that bright

Verdict: Recommended even in 2021, if it fits your budget

7 people found this helpful

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Avi

Very Good 4k Monitor for programming

Reviewed in the United States on July 9, 2020

Style: 32" 4K VA | 2 x 2W SpeakersVerified Purchase

Let me start off with saying that I only use this monitor for working from home. I am a software engineer and there were 3 things that I was looking for in my monitor -
1. Text Sharpness - Text sharpness was one of the biggest reason I went with 4k resolution. With 4k resolution at 32", the pixel density (ppi) comes at 139 which is enough to not make this monitor inferior to the macBook display (ppi=227) when it comes to text sharpness. I had a 27" 1440p monitor (ppi=109) before and I always hated the fuzzy text it produced.
2. Good contrast, especially with black background - Because of VA panel this has a very good contrast that helps with black backgrounds. On top of that, HDR mode (even though its not a true HDR) enhances the contrast and the colorful texts in intelliJ (Dracula theme with full black background) and Terminal look gorgeous.
3. More real state (especially height) - I feel either 27" or ultrawide 34" monitors have slightly less height than my liking. 32" nails it. Ultrawide 38" will do as well, but I am yet to see a good value 4k ultrawide 38".

The auto brightness adjustment seems to work well so far and proved to be a bonus, that I quite like. No need to adjust the brightness manually anymore. This monitor is also flicker free which is supposed to be good for my eyes, but I am not sure I will be able to tell the difference from my previous monitor. No observable light bleed, no significant color fading and given that I only use it for work I did not bother the not so great viewing angles that VA panels usually have and some other reviewers have complained about.

Out of the box settings for this monitor is great and I do not think I had to change too many settings. I did have to scale this display in the macBook 'System Preferences -> Display' settings in favor of the larger texts because with 4k resolution your texts would look too small and given that my monitor is at least 2 ft from my eyes I had to select a 'Less Space & Larger Text' option - https://www.macobserver.com/tips/how-to/4k-monitor-retina-mode/

Only downside for me is not so adjustable stand that comes with it but it does have VESA mount that you can make use of if you really want it to be adjustable. For me the height of this monitor was low and I remedied this by putting couple of books underneath it.

Overall a very good 4k 32" monitor and I am quite happy with my purchase.

33 people found this helpful

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Steven & Heather

BENQ EW3280U 32"4K IPS (With 1 month update)

Reviewed in the United States on April 23, 2020

Style: 32" 4K IPS | Remote Control | 2.1 w/ 5W SubwooferVerified Purchase

*1 Month Update*
So after adjusting settings in windows I have to admit this monitor is absolutely beautiful! The auto dimming is "Dynamic Contrast" and I was able to turn it off in Windows Registry Editor. After that and pairing this with a 2080 TI..... WOW!
The monitor has been great and given me no problems whatsoever. Beautiful picture, IPS and compatible with Nvidia GSync (Even though its not certified) I can report it DOES work and works great. Right now as of June 2020 you wo t find a better monitor than this for the price. I highly recommend this monitor.

I love 4K monitors and that's all I've owned for the past few years. I actually switched from my AW3418DW (Tried 1440P ultrawide for a year) to this for the 4K and "HDR". I was super excited about getting this monitor. I set it up and was immediately super impressed with the picture quality. Set Windows 10 to HDR and set the monitor to HDR and fired up a video. Colors really POP, but I noticed the screen kept getting dimmer and brighter on its own. No settings in windows were on for adaptive lighting. So I went into the monitor settings and when HDR is on none of the settings can be adjusted, no brightness, no contrast or the adaptive lighting. Only sharpness can be adjusted. If HDR is turned off (Whats the point of getting a HDR monitor if its off) the colors are very off and looks horrible with the "Simulated HDR" that comes on. After hours of looking and reading the entire BENQ manual its doing this because of the Ambient Light Sensor built into the bottom of the monitor. There is no way to turn it off when in HDR Mode. This does this when gaming as well. So i fired up a few games (YES This monitor is GSYNC COMPATIBLE) AC Odyssey won't recognize this as a "True HDR* monitor but Forza 4 will. It looks absolutely beautiful when you 1st switch one of the 3 HDR modes on but after a few seconds that Ambient light sensor kicks in and messes with the brightness and makes the picture dark. It goes back and forth and its highly noticeable. I will call BENQ and see if there is a fix but I've spent hours messing with settings to no fix. Overall the picture is amazing, colors are bright, viewing angles are great and the build is superb. The color of the monitor is actually very pleasing too. The speakers actually sound quite nice as well. Overall its very nice, a bit expensive and I wish they made a cheaper version without speakers. I will wait to see what BENQ says but if it continues to get brighter and dimmer when watching YouTube or playing a game I will unfortunately have to return and find myself another 32" 4K IPS display.
-PROS
-Beautiful IPS Display.
-Has FreeSync and works with Nvidia GSync.
-Out of the box the colors are amazing.
-Has built-in speakers that actually sound quite good.
-Has support for 100x100 VESA Mount.
-Framless design and monitor outer color (Reddish Copper) is very appealing.
-Deep Black's
-HDR 400 with 3 HDR Modes.

-CONS
-Only 60hz (Dont bother me) and if your not playing competitive FPS shooters its not noticeable.
-Stand has no adjustments (But I have mine on a monitor arm)
- BENQs HDR modes aren't that great. (Display HDR is the best)
-Not curved

Thats pretty much it. I looked for about a week before deciding on a monitor. Ive had ma y 32" 4K monitors and this one is by gar my favorite. If you are even thinking about this monitor I highly suggest you get it. When i had questions about the dimming, I called BENQ and a live person answered the phone and helped me fix it. When asking about the warranty I was informed I could send it in to BENQ and they would send me a new replacement.

107 people found this helpful

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Albert Swanepoel

Excellent value considering key features: 32 Inches, 4K UHD, HDR10, 300 nits, 10-bit colour

Reviewed in the United States on July 9, 2019

Style: 32" 4K VA | 2 x 2W SpeakersVerified Purchase

For the price, this monitor is a pleasant surprise. Few other monitors in this bracket can boast the same colour accuracy (there are many Youtube reviews where accurate colour measurements are provided in detail) or entry-level HDR10. At this price, one cannot expect high-level HDR, but the brightness remains a surprise delight, (300 nits as opposed to 100 for regular monitors) to make it a worthy contender in the gaming, as well as design environments. The HDR and 10-bit colour depth require some initial setting up work, partly because it is relatively new tech. With some software, for example, you will need to experiment with the monitor UI settings to find a sweet spot. In terms of games, The Division 2 and Sekiro both automatically picks up the HDR capability and applies it in-game, with remarkable results at 4K clarity. In one review the specs were related as being on a par with a Retina display and you can see why.

It is important to ensure the latest HDMI (2.0) 18 Gbps high speed and DisplayPort (1.4) cabling is used, some of which are included depending on region. Even though it is a FreeSync monitor, an Nvidia card will happily run on it, albeit without the sync benefit.
On the down side: the stated viewing angles are accurate, but to get the best colour representation it is best to face the monitor directly. Shifting around shows up some unwanted colour shifts, which you would likely not find in an IPS panel, but at a substantially higher price. Other than that, a fantastic buy.

The 4ms response time balances well with the 60 Hz refresh rate, making this monitor ideal for work and play, especially if your budget does not stretch to professional designer products yet.

5 people found this helpful

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dlo

USB-C problems & not very bright

Reviewed in the United States on June 9, 2018

Style: 32" 4K VA | 2 x 2W SpeakersVerified Purchase

Nice size display with good resolution and decent build quality, but I'm returning it.

We were looking to standardize on a high quality 4K monitor for use with the latest MacBook Pros and iMacs that have only USB-C / Thunderbolt 3 port for external displays. The specifications and price on this EW3270U looked good, and I called BenQ to confirm full compatibility of the USB-C with Macs . Unfortunately the monitor was a disappointment. I got past the rather confusing on-screen menu choices required to optimize the settings for our work and was immediately disappointed with the brightness of the BenQ. At maximum brightness it looks REALLY DULL & DIM when used next to the very bright, sharp retina display of any recent (2017+) 27 inch 5K iMac, especially in a well-lit room.

The brightness alone would not have been enough to cause me to return the BenQ. We could have found a use for it, for example in a dimly-lit video editing bay. So I moved it to an iMac Pro... and immediately started having what appear to be USB-C related problems. Thunderbolt and USB-C HDs and SSDs that had been working just fine would now frequently fail to mount at boot time. The iMac Pro has four 40Gbps Thunderbolt 3 ports with USB-C connectors supporting 10 Gbps USB 3.1 and DisplayPort 1.2. My storage devices had their own USB-C ports and the BenQ had its own port, but with the BenQ connected the reliability of the drives was degraded. It's unlikely a cable issue. USB-C cable compatibility is a disaster, however at one point I tried replacing ALL the USB-C cables with costly certified full 40Gbps Thunderbolt 3 cables that should support anything needed by either the BenQ Display or the external drives. The problems persisted. I have no BenQ software installed, so that's not causing the low-level panics

It got worse. Shortly after moving the BenQ to the iMac Pro the iMac had the first of many low-level panics, which dumps your work and forces a reboot. This persists at random but frequent intervals and either stops or is drastically reduced when the BenQ is disconnected. It happened at least 30 times on the iMac Pro. When I moved the BenQ and a couple of external drives back to a 2017 5k 27" iMac THAT computer started to have panic restarts, although not nearly as frequently.

BenQ support was polite and seemed reasonably knowledgeable, however they had little to say, no fix and seemed rather unconcerned. Given the USB-C problems and the disappointing lack of brightness this monitor just wasn't worth keeping. We're purchasing more LG 5K Thunderbolt / USB-C monitors that work fine with iMacs (including the iMac Pro) and MacBook Pros. They're only 27" and cost 2x the price of the BenQ. But they're 100% compatible with our new Macs and the LGs have screens just as sharp and bright as the latest 5K iMacs and MacBook Pros.

29 people found this helpful

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Kamyron bonds

I still have my to this day

Reviewed in the United States on April 16, 2024

Style: 28" 4K TN | Tilt Screen | 2 x 2w SpeakersVerified Purchase

Honestly, good monitor

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Raymond

Actually meets the hype

Reviewed in the United States on February 26, 2024

Style: 28" 4K IPS | Remote Control | 2.1 w/ 3W SubwooferVerified Purchase

I was looking for a true eye care monitor that didn't take away from picture quality. Most of what I found was a lacking in one facet or another. This monitor gets it all done with my primary focus being eye care. If you spend +8 hours a day staring at screens, then this is the monitor for you.

One person found this helpful

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