Top critical review
1.0 out of 5 starsWas This a Rental or a Purchase?
Reviewed in the United States on August 23, 2022
For me, so many reviews on Amazon are irrelevant, especially those that are written when the product first arrives. Customers are often bribed by the seller with a gift or coupon for a review (some even telling you what rating to give). What is important is not how it looks or even operates out the box, or even whether it is "nice," "great," or "awesome" (the only adjectives many reviews seem to have in their vocabulary). It most assuredly better do what it is supposed to do or it will be returned. What is important for a product like this is whether it still does what it is supposed to after the warranty expires. This 4k Sony player began its descent into uselessness just AFTER the warranty expired. I had owned a Sony Blu-ray player before and was so dissatisfied that I determined never to buy another. However, when I wanted to upgrade to 4K, I read reviews outside of Amazon and discovered that the UBP-X700 was supposed to be a quality product. So, I gave Sony another chance.
First, this player often froze and, no matter how I adjusted the TV settings, rarely synced the picture and the sound. Then, just after the warranty expired, it quit playing all DVDs. Only Blu-ray discs would play. Then, a couple of months after that, it quit playing any kind of disc at all. The machine would not even turn off, either by remote or the power button. I could unplug it and plug it back in later, and the power light would still go on. It would not read a disc or be recognized by the TV. It would not let me go into the settings or perform any kind of reset. The only way I could eject the disc was by pressing the eject and power buttons simultaneously. I finally started a chat with Sony support. I was given several steps to follow, but, in the end, was told it would need to be taken to a repair center.
For such a short life span, it looks to me like I rented a 4K player instead of purchasing one. I suppose the old adage is true, "Fool me once, shame on you. Fool me twice, shame on me." No more Sony's for me!