Amazon.com: Customer reviews: LG G6-32 GB - Unlocked (AT&T/T-Mobile/Verizon) - Platinum

Updated 2019 - Verizon users read this!

Reviewed in the United States on April 10, 2018

Style: Standard VersionColor: BlackVerified Purchase

Update October 2019.

This phone has not received any security updates in over a year.
LG says 'it's on the way' and can 't tell me when it'll get any updates.
Others with G6 bought through carriers have received security updates.

This makes me leary to buy another Amazon unlocked phone again. I see other posts on the web that Amazon phones don't get the Android security updates like carrier devices.
In a world where malware and viruses and rootkits are prevelant, that is very concerning.

************************************************************
Needed a nano - sim. Went to Verizon, got one no problem.
Went to activate device - couldn't do it in store as unlocked phones seem to have a 14 digit IMEI instead of 15. This caused confusion with the Verizon techs.
Tech let me use his phone to call customer service - 5 minutes on the phone with a very professional lady and she had the SIM serial entered and the phone activated. No hassled whatsoever. 14 digit IMEI? - No problem she said.
So just be aware that with Verizon you'll need to call customer service central command since they can't activate these in-store.

Otherwise - Excellent phone:

Unlike some others have listed - I find this phone to be just fine. I went to this from an LG G3 and I'm pleased with the performance of the G6. The camera is much improved and video quality is excellent.

I find battery life to be good. I can listen to Google play all day at work and that battery still has 50% plus left in the evening.
Volume buttons on the side take getting used to but the integrated fingerprint scanner is nice and makes for ease of use.

It's nice to see the stock LG OS vs what Verizon or the other providers put on a device.

If the built in apps don't meed your needs that's why there's a Google play store. I replace the stock voicemail, messaging, weather, email and launcher on almost every phone I have owned.

Overall a good solid device.
This one is $672 at Verizon - $419 today at Amazon for the unlocked non-Prime model.
That's almost a $260 difference.
No complaints from me.

4 people found this helpful

Helpful

Jesse T.

Very good phone

Reviewed in the United States on May 11, 2018

Verified Purchase

I purchased this device a month or two ago and have no serious complaints so far. A few points worth considering:

Pros:
1) Sturdy build quality, I upgraded to this from a nexus 5x and the difference is noticeable. Not quite as good as an iphone or flagship samsung, but very close.
2) Easy to clear out the pre-installed amazon junk. Took me 5 minutes to hide or remove the stuff amazon preloads on this phone and haven't had it crop back up since.
3) Worked with my AT&T cell plan no problem. Like I said I previously was using a nexus 5x. When the G6 arrived I just swapped in the sim card from my old phone and it booted and connected straight away. No problems at all
4) Good battery life. I plug the phone in every night, but more often than not it's still got most of its battery left. On a few occasions I've gone two, even three days without charging and as long as I'm not using it heavily the phone keeps going no problem.

Cons:
1) Screen is a little big for my hands. I can barely reach my thumb clear across if I'm trying to use it one handed.
2) Finger print scanner is also the wake/sleep button and it's fast enough that tapping it to check lock screen notifications usually unlocks the phone instead. LG worked around this by allowing you to double tap the screen to wake the phone up and double tap again to sleep it from the lock screen, so over all not a huge issue, but it does take some getting used to

One person found this helpful

Helpful

the gamer

Buyer Beware

Reviewed in the United States on January 30, 2020

Style: Standard VersionColor: PlatinumVerified Purchase

Okay so I got this phone back in 2017 and right away I had to keep sending it back cause they kept sending me the wrong ones. I wanted unlocked and they kept sending me t-mobile ones. This is not LG's fault this is a amazon problem I would think or the sell problem.

When I finally got my unlocked one it was great at first. But after less then a year the battery started having weird problems luckily it was still under warranty so I sent it into LG to have it repaired. They replaced the battery apparently because it was faulty but the warranty wouldn't be extended or anything so if it happened again I would be screwed.

Later on I started noticing the phone was like stuck on one day when I woke up which had drained the battery most of the night for some reason. I took screenshots and sent them to LG and explained what happened worried that the battery was messing up again. On top of that I didn't have time to charge it that day and had to go to work right away after noticing the battery was down to like 12% or something. I had to try and charge it a bit at work. After that it seemed okay and working normally but LG suggested sending it in.

Well I wasn't gonna send it in right away because I had a trip coming up around the time and didn't want to be without a phone or with a different phone im not used to when im on my trip. So I could be able to take decent pictures with the camera, and use the apps im used to. Plus it wasn't covered under warranty anymore cause of the fact it's only warrantied for 1 year after purchase.

So I went on my trip and right away the first day I am on my trip I try to swap out the SIM card with a pre-paid one and the SIM/Micro SD card holder (the plastic garbage they use) was broken in more then one spot. I was really upset as well as stranded because I couldn't use my phone to contact anyone or use mobile data only wifi. I made it to where I was staying and contacted LG on my broken phone all panicked but figuring they could help and would have a place nearby (since it was a HUGE city and area thats very popular).

I was told the closest place was over a 1000 miles away and that I would have to send it there and wouldn't get it back for 2 weeks or something like that. Like wtf!? I am on my trip and need it now! So they suggested taking it to a local cell phone repair place and have them try and fix it.

I ended up having to do that and had to wait a day for the replacement SIM/SD card slot then the repair guy noticed part of the card slot was stuck in the phone thus you wouldn't be able to fit the SIM into it. So he had to open up the phone to get that piece in order for the SIM to work. Unfortunately in the process he damaged the SD card reader but was able to get the card holder opened up so I could insert the new card holder into my phone and use the pre-paid SIM card I bought to use so I at least had mobile data but my SD card could not be used so that meant not taking as many pictures or videos during my trip and got charged $60 dollars for my trouble.

After I got home from the trip I contacted LG about getting it sent in to be repaired cause I still liked the phone and was used to it. But it would be 2 weeks before I would get it back so I had to end up buying a temp. smart phone to replace it which took some time. Also every time they e-mailed me about the info I was sending them about needing it repaired none of the links on their e-mails worked right so I had to go to their site and constantly type in the reference code etc if I needed to add any info to the problems or anything.

I finally got it sent in and got an e-mail today with it addressed to a different family member for some reason (idk how that happened) and they had claimed before because they are LG they would have the right parts and stuff so it would be better for them to repair it so I figured it shouldn't be to bad. The e-mail currently is showing that because it was a "tampered device" and because it was no longer under warranty that it was gonna cost me around $380 US dollars to be repaired. I paid $450 US dollars when I first got it new and that included a warranty. That really annoys me. I am still contemplating on if I want to fork over that much money for something that might not last long anyways. But I would need to look for a new smart phone if I want to buy something else instead.

I am someone who takes really good care of his phones. I never let them go below 20% and usually only let them drain down to 40% and only try to charge them to 80% like what iv seen on so many sites talking about keeping your batteries working in great condition. I rarely if ever drop my phone and usually it's only a small distance from like a chair to the floor but I always have them in a protective case and house them in a holster when im not using them. I try to keep them cool and not use them to often etc. My phones should last me a long time but manufacturers tend to make crapy products these days that only last a year it seems like.

If it didn't have these problems the phone would have been pretty good to me. The camera worked well and took decent pictures. It has nice features, it was user friendly. The only thing I didn't like recently was the fact that the location thing would keep coming up (I think that's maybe googles fault) which I had to go in and turn off over and over again in the settings. Which would broadcast to whatever app is asking your location even if you have it set to off it would turn on by itself at times which was annoying. As well as the battery seemingly getting pretty warm at times just from using it normally.

Sorry for the long rant. And I see this phone isn't being sold anymore on amazon from the looks of it. Will need to start looking at what new unlocked phones cost and if I might want to go with one of those instead unfortunately.

Helpful

Jerry Palmerino

Underrated Phone

Reviewed in the United States on July 29, 2017

Style: Standard VersionColor: BlackVerified Purchase

I received the US997 unlocked version of the LG G6, not a T-Mobile version. I also purchased an unlocked HTC U11, so I will add some comparison details in this review as well.

This phone has 4Gb of ram, a Snapdragon 821, and 32 GB of internal storage. I added a micro sd card for photos and video storage. After installing my typical selection of apps, I have about 10GB of internal storage left. I was initially concerned about the 32GB of internal storage in 2017, but it is ok. I don't have any games installed, so that helps I suppose.

This phone has been praised and panned by the critics. A lot of the criticism is about the Snapdragon 821, when competitor phones have an 835. This has been over blown and is not really an issue, but I can tell you that compared to my HTC U11, this phone does feel slower. There is side scrolling lag in the app tray (I enabled it, because the default setup does not use an app tray). There is noticeable, choppy, vertical scrolling lag in apps like Facebook. Its not terrible, but it is noticeable if you have used a phone that scrolls smoothly. This is probably attributable to LG's user interface over top of Android.

So let's talk benchmarks. I Geekbench all my phones.

This phone initially scored a 1343 single core score, and a 3719 multicore score. After about two weeks and some OS updates, I retested, and it scored scored a 1788 single core score, and a 4235 multicore score.

My HTC U11 scored a 1914 single core score, and a 6416 multicore score.

Compared this to my Note 5, which I was upgrading from. The Note 5 scored a 1404 single core score, and a 3961 multicore score.

Note: I usually look at single core score when comparing phones to put things on an even level. The LG G6 has 4 cores, while the U11 had 8 (this is why the U11's multicore score is dramatically higher).

The standout feature of this phone has been the screen size. First, despite what every video review and article says, a 5.7 inch diagonal screen with an 18:9 aspect physically has less surface area that an 5.7 inch display (or even a 5.5 inch display) with a 16:9 aspect ratio. You can do the math, and calculate the surface area. A simpler way is to just look at the same photo or app on both phones, and do not pan or zoom in. The photo (or app) will be smaller on the 18:9 phone. The screen is longer, but not wider, so everything designed for 16:9 phones will look bigger on a 16:9 display.

I thought the 18:9 display would cause a lot of apps to need to be adjusted using LG's built in app scaling tool in Settings. It turns out that I haven't had to adjust any app. It all just works on the default “standard” setting.. Netflix supports the new ratio and it simply lets you fill the screen if you choose to do so, but Youtube does not (at the time of this writing).

The one thing I do not like about the current trends in the industry are curved screens. I don't like the curves because using screen protectors is difficult. I pride myself on how well I apply screen protectors, but I tried all of the protectors for the U11 and none of them worked perfectly. So, one of the great benefits of the LG G6 is that it is completely flat! I absolutely love this because I can have a screen protector on this phone.

I’d be remiss if I did not mention the wide angle camera. There are two ways to use a wide angle lens. Used in the correct situations, you can get some great artistic photos, where the wide angle plays a role in the composition of the photo. The other way, is to “try to fit everything in”, which frankly is not the purpose of wide angle lenses. Sure, that’s what wide angle lenses let you do by default, but you are really just snap-shotting something if that is the approach you take. I don't mean to get on my soapbox though. Let me just say, I cringe every time I read or hear someone say its purpose is to “fit more in the shot”.

Overall, I recommend this phone. There are faster phone though. If you want a flat screen, or a wide angle camera, this is the phone for you. I think you will get at least a year of solid use before you will feel the need for a Snapdragon 835 or better. The 821 will probably serve you well for two years, but since you are looking at this unlocked review, you probably don’t care about two years anyway since you aren’t locked into a contract. Given the recent sales reports about this phone not selling, you’d think you should not pick it up. But it is now often on sale and is worth every dollar.

16 people found this helpful

Helpful

Remo Carbetta

Great phone, great deal. This phone is ideal!

Reviewed in the United States on February 12, 2020

Style: Standard VersionColor: PlatinumVerified Purchase

After a lifetime of Samsung's this and that's, the LG G6 is really high quality.
This expensive phone new is more than i'd every pay for a phone (approaching $1000), but I bought it as a refurb unit that was listed on Amazon as 'Like New', for $109. I would normally be skeptical even though it's two models down from the current version. But Amazon listed, fulfilled and guaranteed it. After watching really good reviews on it, I ordered it, and got it in a day. It is absolutely great, not a scratch anywhere, it was unlocked and it works perfect!
It is a fast 64 bit system with a great 8 core processor.
It handles everything I've thrown at it, including flying a drone while watching the Hi-res video the drone seems back!
Without skipping a beat!

Helpful

anonymous

Beware of non-existent updates

Reviewed in the United States on November 28, 2019

Verified Purchase

I've had this phone since late May 2018. Initially I thought that this was a really good value for a one year old phone. Unlike many of the reviewers, my camera didn't Crack, my sim tray still works, and I don't have the dreaded water in Port detection. The phone is pretty bomb proof.

However, the last time Amazon has sent updates for this phone is well over a year ago. As of November 27, 2019 I am still on an update from October 2018. This is disappointing as LG is still releasing updates, but Amazon is not pushing them. It is upsetting to see such an amazing product get shelved by Amazon's lack of willingness to update it. It especially doesn't make business sense when they want to maximize the amount of ownership time to mine our data.

One person found this helpful

Helpful

TV Junkie

This has to be one of the best bargain in "higher" end phone

Reviewed in the United States on May 3, 2018

Verified Purchase

This has to be one of the best bargain in "higher" end phone. I say "higher" end because this is not the highest of high end phone in today's market from a spec perspective.
This replaced my Galaxy S7 Edge with the useless but beautiful edge screen. Unfortunately, beauty is only skin deep. The screen cracked the first time I dropped the phone. There goes my $700.
I have used the G6 now for 3 months. It works better than the S7 edge in almost every way, except the camera.
Display is just as good, it has much less bloatware, battery is typically at 20% for day to day use from 7am to 11pm. Phone is fast and responsive. A lot more stable compared the S7 (which i have to reboot every few weeks)
The only draw back is the camera, most picture are pretty good, but not as warm as the S7. The G6 biggest problem is selfie under low light. While the S7 gives you acceptable selfie even in extremely dark setting, the G6 selfie is almost useless under the same dark setting.
Do not buy this if taking selfie inside a dark place such as a dark restaurant, for example, is important to you.
.

6 people found this helpful

Helpful

Jones clan

Be ready to sign joint custody papers. LG's Customer Service and Repair is abysmal.

Reviewed in the United States on January 2, 2018

Style: Standard VersionColor: PlatinumVerified Purchase

Kudos to you If you are considering an unlocked device. The freedom of being able to take your device around to providers is liberating. I have been purchasing unlocked devices for about three years now. While it’s been an overwhelmingly positive experience purchasing this device has shown me one large caveat that I was overlooking.

Simply put, I have never experienced such incompetence and dysfunctionality than I have with LG. While I normally try to keep the review tied to the device and not the service of the manufacturer I think a smartphone warrants exception since it greatly impacts the experience owning the device.

While the device looks and performs great it is very very fragile. Despite being in a case and having a screen protector on my device a drop from waist height shattered the phone screen through the protector. Now, that damage is on me; not the phone manufacturer. Things made of glass tend to brake when you drop them.... weird, I know.

I sent the device into LG for repair thinking they would be most fit for the job. The LG rep let me know that it would be 2 weeks for the repair and no loaner devices would be sent me. There was no cross shipping of devices or alternatives. I just had to accept that I would not have a phone for 2 weeks. Without a solid plan B I agree to the repair and send my device to Texas for repair.

The device comes back to me with a new screen for 115 dollars. After setting up my repaired device I began using it as normal. After a few weeks I picked up on a pattern. Anytime I tried talking on the phone without bluetooth or wired device connected people could not hear me. After some digging I discovered that the microphone was working intermittently. So I did what anyone else would do. I called LG and let them know - somehow the screen repair resulted in a dysfunctional microphone. Their response, “Send the device to us and we will repair it. You will be without your phone for 2 weeks.”

I requested an alternative option since I was without the phone for 2 weeks already and this damage resulted from the LG tech so surely they wouldn't make me wait another 2 weeks… I was wrong. LG representatives assured me that was the only option available to me. So I had no choice. I sent it in, waited another 2 weeks.

Now it's been nearly a month without a functional device. My G6 finally comes back from the LG repair center. I begin setting it up. We get to the security part of the phone where you add your fingerprint into the system. Only now my fingerprint sensor is not scanning….. It is now broken. As you read this, you can imagine the frustration building in me. Being all too familiar with the repair process I contemplated keeping the broken device that hasn't worked right in months just to avoid another two weeks of time away from my phone. A device that LG has for months! Knowing that keeping a broken 500 dollar phone would be a foolish thing I call LG. Again.

Desperate. I try to get some sympathy. The LG representatives (chat and phone) have to have an ace up their sleeves for situations like this. An exceptional resolution for an exceptional problem is what anyone would expect at this point. Unfortunately, The people at LG just read the prompt on the screen. They tell me that I need to send my phone in to be repaired and be without a device for 2 weeks.

So I do. It’s been nearly 2 months of the 5 months of owning this phone that LG has had it in their possession to repair. They have failed to do so repeatedly. I am not holding out much hope for the functionality of my device as LG has not demonstrated competency thus far.

Once the device is returned to me working, I will sell it and never buy another LG phone again. For the money, consider a Oneplus 5t, a Nokia 8, a Pixel 1, or even an Essential phone. If you buy an LG. Be ready to sign joint custody papers.

:Update:
After trying all possible avenues I could think of I simply wrote this review. Ironically this is where I was able to receive some real human brain assistance (vs. On-screen prompts). Consider starting here when you actually need assistance. The representative was very nice and assured me the repair would be made correctly this time. She also said that she would refund the cost of my screen for the exceptional issues I have been experiencing. She also assured me if the device still came back defective she would send me a new device.

The phone comes back to me..... still broken! I send the representative a message on twitter and she immediately provided me an overnight label. So, I send the phone back to LG the same day I receive it. This is the 5th time now. The guys at LG must have their employees working crazy stressful workloads because I am unable to get prompt or comprehensive responses from my rep. When I sent back the package I asked: "in place of a new LG G6 and the refund check, could I get a V30 in place?" I also mentioned that I wouldn't mind waiting for an answer assuming permissions would need to be obtained. It was a long shot I know, but the value roughed out to be the same. She told me she would research the option, and see whats available in the warehouse. which was surprising because I just assumed she would say, "no we cant do that."

I almost wish she had simply told me no - I kept getting these notifications that my phone was being worked on, getting shipping notifications from FedEx letting me know stuff was being sent to me from the repair warehouse. A LG G6 was delivered with a different IMEI number alongside a charger and cable in a second package. The information on the slip indicated the device had been repaired. Even more confused now I reached out to my representative asking for clarity. For two days I got no response about the shipping notifications or questions regarding the device. She finally just replied letting me know the V30 was not an option in her list of solutions and that this device was intended for me despite appearing to be someone else's phone.

Despite the chaos, I want to make sure I communicate my appreciation to LG for an actual resolution. I was hoping that my experience would have changed my belief however my experience with the higher level representative still left me riddled with confusion, and gave me an impression that there is a clear lack of cross departmental communication at LG. I am still going to sell this phone and hope that no one else has to go through this kind of experience to keep their phone operating normally.

32 people found this helpful

Helpful

rndmprsn

Very Good - Could Have Been Great | LG G6 - The Working Mans Pixel 2 XL

Reviewed in the United States on November 4, 2017

Style: Standard VersionColor: BlackVerified Purchase

Full Disclosure - I am coming from a Google Pixel XL, got this as a second phone, so it has a lot to live up too, also i got this for $450 which makes it a great deal at that price point, since LG built the Pixel 2 XL and was in part based on this phone and the v30... one can almost consider this the working mans Pixel 2 XL.

I got the correct unlocked version of this phone, thank you very much.. The phone itself is very good, with the screen and overall modern 18:9 design and the wide angled lens being the stand outs... cons are the middling battery life and LG software (which is easily changed)

The auto-brightness feature is well just terrible, forcing the screen from barely readable dim to super bright sometime with very little reason, under work florescent lights the situation is the worst and i just keep it at 50% non auto, when at home with softer lighting the brightness works much better and i keep it on auto... consider installing lux from the play store, which has far superior brightness management IMHO.

The wide angled lens camera option is great in fact i wish in the future more smartphones would implement this to get much wider exceptional views and good closeup and mid range, a big plus... the standard camera lens is pretty good, not Pixel level good, but def above average.

I didn't care for the native LG software and quickly replaced with nova launcher and the Pixel launcher with Google feed... and then replaced most of the default LG apps (calendar etc) with their much better Google counterparts... the phone is butter smooth with non of the Samsung "lag" and slowdown, LG really knows how to optimize in this area, kudos.

Biggest let down is the middling battery life, you can optimize this phone, but it will just barely get you through the day with mixed use you'll get about 3.5 hours SOT before needing to hit the charger which itself is very quick USB-C 3.0 quick charge BTW... For a 2017 flagship this is just not that great with 5+ hours SOT being pretty standard these days as a reference point. For most people this will be just fine, phone tinkerers and power users will need to charge by evening.

Overall this is a very good phone, the design is wonderful and modern... very premium yet light in hand, it is kept from greatness by the middling battery life and LG software... The camera is good but the 2nd wide angled lens is great.

79 people found this helpful

Helpful

abolishthesinglepartysystem

Missing Vital Apps

Reviewed in the United States on April 20, 2018

Verified Purchase

My LG G3 was worn out and I liked all the features so I bought this and saved $253 over the Verizon Store. It's a really nice phone and I have zero complaints about the phone itself. The volume controls are now on the side where the G3 they were on the back. But, Caveat Emptor! Here is what you must realize before buying and what you might face after you own it. I use Verizon and the SIM card is free there. No problem there. But this phone comes non-carrier specific so it is devoid of carrier loaded apps. A biggie for me is the Voicemail app for Verizon. Verizon does NOT share their app with you if you buy this phone! You must go back with the Flintstone's and dial *86 to retrieve your messages. Next there is only a Gmail app loaded on the phone. So if you have a different email provider you must use the web browser to access your email. Text app again in non carrier and no more talk text! added steps again. True you can find some apps on the Play Store to save the day. But for me I shot myself in the foot saving the money on the purchase and making my business life harder. I literally
got a new phone which is now less convenient than my old one. So ask yourself, Is is worth it? My answer is NO!
update: InstaVoice is an excellent voicemail app (free) which once you figure out has more features than Verizon app!

2 people found this helpful

Helpful

5 star
4 star
3 star
2 star
1 star

LG G6-32 GB - Unlocked (AT&T/T-Mobile/Verizon) - Platinum - Prime...

›

Customer reviews

Customer reviews

LG G6-32 GB - Unlocked (AT&T/T-Mobile/Verizon) - Platinum - Prime Exclusive

Top positive review

Top critical review

There was a problem filtering reviews right now. Please try again later.

From the United States

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

Questions? Get fast answers from reviewers

LG G6-32 GB - Unlocked (AT&T/T-Mobile/Verizon) - Platinum - Prime... › Customer reviews

Customer reviews

LG G6-32 GB - Unlocked (AT&T/T-Mobile/Verizon) - Platinum - Prime Exclusive

Top positive review

Top critical review

There was a problem filtering reviews right now. Please try again later.

From the United States

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

Questions? Get fast answers from reviewers

LG G6-32 GB - Unlocked (AT&T/T-Mobile/Verizon) - Platinum - Prime...

›

Customer reviews