Top critical review
1.0 out of 5 starsWorked for a month, Amazon won't refund or substitute
Reviewed in the United States on June 20, 2019
I bought this as my main drive to install my OS and main programs. It worked flawlessly for a little over a month, boot time was basically non-existent, it was like turning a TV on, immediate boot. Programs loaded without hesitation every time. I was definitely impressed.
One day I went to turn the PC on and Windows took a really long time to boot (over 5 minutes), after the Sign-in page finally loaded, I noticed my background image was missing, so I thought something was wrong with my Windows. I put in my login information and my desktop didn't load at all, I just got a black screen in which I was able to move my mouse pointer around. I got to the task manager to see what's happening and see that Explorer.exe was not running, so I tried to start it manually, to no avail.
I gave up on Windows after googling many possible causes and trying to fix it. So I got a Windows install bootable drive, plugged it in and restarted my PC. When I got to the installer I tried to format the drive and re-install Windows there, but it wouldn't allow me to select my drive for the installation. I again turned to Google for help, and some forums suggested my drive might be configured as read-only, so I tried removing this setting, again, to no avail. The issues persisted. I tried everything. I tried a few diagnostics tools from the Hiren's Boot Disk and they all froze when I tried selecting this drive (even though they worked with other drives), so I couldn't even diagnose the problem. This is when I decided contacting Amazon about this problem.
Amazon told me to contact HP and try to solve it and if not, they would take care of it. So I did. When I called HP they were impressed I wasn't using the drive on an HP computer, and kept telling me to run the HP UEFI diagnostic tools by pressing some key combination during boot, which of course doesn't exist on my AsRock motherboard. So I kept telling them that I wasn't able to because I'm not using an HP computer. They then told me to contact Amazon again because my unit must be faulty.
Well, here comes the fun part, I live in the Dominican Republic, and I've been an Amazon Prime customer for years. I ship my stuff to an address in Miami from which my stuff is shipped to the DR. After struggling for so long with this drive, Amazon refused to deal with my problem because the item left the US. The only reason they gave me was that the item left the country. So I lost my money and my trust in Amazon. Hope you're happy, Amazon, I won't be renewing my Prime membership this year and I will most definitely start looking at another sites to spend my hard earned money.
