Amazon.com: Customer reviews: Sony Noise Cancelling Headphones WHCH700N: Wireless Bluetooth Over the Ear Headset with Mic for phone-call and Alexa voice control

Top positive review

Great Sound For Half The Price!

Reviewed in the United States on March 25, 2020

Bought these to replace my broken Sony MDR-XB950N1 headphones that I absolutely loved.....until their bad design caught up with them and one of the earphones became detached from the headband (the plastic broke), but that's not going to happen with these--much better structural design. Loved those headphones!!!! Ok, enough crying in my soup over them. So what about these WHCH700N's?? How do they stand up against the MDR-XB950N1's?? Pretty damn good and for $120 less!!

First thing I notice they are light (by almost a full pound!), have a larger ear cup than the 950N1's, thus have a little bit better fit for people with larger ears. The design of the earpiece attachment to the headband looks like it will hold up much better and won't break like the 950N1's did, so 5 stars for that.

How do they sound compared to the 950N1's?? Well, the those were rated for Extra Bass out of the box and that was built into the headset itself. You didn't need to turn on the Extra Bass (button) because the bass was quite adequate without having to activate that feature and I have to say that in that regard they were noticeably better than these headphones. But wait just a minute. Hold the phone. Remember, those things weighed nearly a pound more than these 700N's and you know some of that was probably due to the magnets required for pushing that extra bass. But here's the good news, these 700N's are no slouches in the bass department, you just have to know how to get the bass boosted in these and the way to do that is through the Sony app that you can find in either the Android or Apple app store. Once you have that, then you have access to the full capability of what these headphones can do. Inside the Sony Music app, you can access any of about 12 different sound profiles, 3 of which you can customize. One of the presets is for Bass Boost (+7) but you can just as easily bump that up to a +10 in one of the custom profiles where you have access to a 5- band equalizer and the Bass Boost (1-10). Once you get that bass boost going the 700N's show you what grunt they have down low in the 40-60Hz range and you can accent that even more by dialing down the 400Hz and 1kHz settings on the EQ a couple of clicks. The real beauty of doing this through the app is that the settings stick on the headphones even when you disconnect from the app and want to listen to content from your computer. So essentially the app is re-programming the EQ settings that are inside the headphones. That is pretty cool! If you don't need massive amounts of bass, then you're going to be very happy that you saved yourself $120 over the 950N1's. These headphones also have active noise cancelling (NC) just as good as the 950N1's, too. The noise cancelling button on the headphones can be re-programmed to activate either Google Assistant or Amazon Alexa for the Android app or I think you would get a choice of Siri for the Apple app. You still have control of NC if you re-program the button, but you just access the function through the Sony Music app. Piece of cake!

So when I originally bought the Sony MDR-XB950N1's, I was in the store comparing them to Beats and Bose and some of the other high end brands. I selected the Sony's because they had great sound, great bass, were comfortable to wear, and were significantly less expensive than those big names. Better than Bose. Let that sink in. These 700N's are nearly every bit as good as the 950N1's as far as sound quality is concerned, especially when you tune the bass through the app. Even better, they are rated to give you over 30 hours of listening pleasure even with NC turned on. After charging them up the first time I put them on and listened to them for 7 hours straight and the power is still showing 100% in the app. That's ridiculously good!

So to recap:

Pros:
--Sound as good as Bose but for about $170 less; Superb Value!!!
--Very balanced sound, not too much bass out of the box
--Extra Bass is available through the Sony Music app as well as a 5-band EQ with presets.
--Can use for digital assistants like Google and Alexa
--Good noise cancelling
--Can wear for hours without feeling and pressure points on your ears or head.

Cons:
--Not as stylish as Bose or Beats
--Extra Bass only accessible through Sony Music app
--Your girlfriend/boyfriend is going to steal them if you ever break up. ;-)

Buy these! You won't regret it!

3 people found this helpful

Top critical review

Critical reviews›

Jake B.

Good, but could be better for the price

Reviewed in the United States on April 14, 2020

At the MSRP $199 price point (excluding sales), that puts these wireless headphones right in the mid-to-upper category as far as quality and expectations.

The good:

• Sound quality. I listen to EDM and I don't have any complaints. The bass is a little light, but for headphones these shallow, I can understand why it sounds that way.
• Connectivity is good, I had no problem pairing, but I wish it supported more than one device at a time because I'd like to be able to switch easily between computers or mobile devices without having to go through Bluetooth pairing.
• Controls on the side are intuitive and easy to learn. Raised bumps let you feel your way around without having to see what you're doing, which is a plus.
• Battery life and charging time are on-par with other headphones in this category, no complaints there.
• Passive mode via a 3.5mm cable is a nice plus.

The bad:

• The earcups are SHALLOW. To the point where the speaker will press your ear in, and it can cause mild discomfort if you plan to wear these on a regular basis. Other offerings in this price category offer much deeper earcups, so this is a huge disappointment.
• The earcup material and headband are that cheap leather-looking plastic fabric material that I can tell won't last long, and gets oily/greasy over time. For almost $200 I would expect some sort of soft fabric or higher quality leather, not this cheap stuff. (Sennheiser's Momentums set the standard here with their leather material.)
• The shallow earcups cause an incomplete seal around your ears, causing the NC to be worse than it should be. If it were possible to get a better seal, the NC quality would improve.
• The earcups spin inwards (so that they lay flat), but the unit doesn't fold in anywhere, which is a point against travel/portability. Other units in this category actually collapse/fold inward for travel or storage.
• In listening to maybe ~10 hours of music, I heard ONE wireless "crackle" / distortion. I have tested other headphones with this same Bluetooth adapter/PC and had no issues. It was not major, and it does not happen often, but I thought I should mention it.

Overall, these are solid headphones and certainly get the job done, but for what you're paying, you should be getting more. Still, Sony is a trusted brand in both headphones and wireless technology, so if you are a fan and want to pay for the "Sony" name, these may be for you.

5,760 total ratings, 1,780 with reviews

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From the United States

Konadreamer

Great Sound For Half The Price!

Reviewed in the United States on March 25, 2020

Verified Purchase

3 people found this helpful

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Attritshun

Absolutely amazing, do not pass on these. Read my honest review within!!!

Reviewed in the United States on July 18, 2019

Verified Purchase

Some knock the n/c but I work in a loud office environment and these work amazingly well for me. Sure, if the music sound is pretty low, some outside noise may bleed a little but all you need to do is turn it up just a tad and they quickly disappear.

When I first turned them on and played a well considered song, I was so sad that the sound was incredibly flat. But. I did the app update and tweaked the settings and Holy, sh*t. These things are insanely impressive! They truly sing with a full and hearty yet punchy and throaty bass that I was craving.

I truly struggled with my decision but knew I wanted a great pair of cans that had great quality and strong bass. I thought my decision was made with the beyerdynamic 770 pros but I couldn't get over the flat reviews and the cord. Maybe they are better once tweaked, I'll never know. I am in love with these headphones and will not consider a new pair for quite some time.

The mic sucks. At least in loud environments over a pc connected voip call. The call recipient said they could hear the background noise more than myself speaking at a normal indoor register. I knew this going into the purchase because I, like your fine self, do my due diligence and read plenty of reviews first.

Pros
-Weightless.
-Comfortable af.
-Great sound clarity.
-STRONG Bass.
-Customization via app.
-Battery life is top notch.
-Buttons for next track and play pause etc.
-Google Assistant but I typically keep these connected to my work pc and without dual bt source inputs, I tend to not really care about this one personally. Maybe when I take these out on trips and such it will be nice.

Cons
-N/C isn't the best but honestly isn't bad. Read above for more.
-Long 0-100% charge time.
-Gross but the materials leave a greasy marks on them after wearing... Yes I bathe daily...
-Unless I am mistaken, you cannot pair these to two devices simultaneously.
-Cost, at least for my cheap @$$ (queue DaveChappelleImBroke.gif).
-Doesn't come with a case.
-Mic is terrible in an office setting for calls.

Also, check on Amazon for a really nice, fitted carrying case. @Sony, you need to include something like this at this price point my guys and gals. Be sure to include the WH-CH700N name in your search and it should show up. Plus y'all already know, I am stingy with the $ so yes, it's also cheap but pretty damn nice. I will get a 1 year review up when the time comes. Get them, you won't regret it.

6 people found this helpful

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BillAdams

Great Sound, Not the Most Comfortable

Reviewed in the United States on February 11, 2019

Verified Purchase

I bought the CH700N Headphones used, for one Benjamin, along with a Bose QC35-II for my wife at full bore (3.5 Benjamins). The Sonys came wrapped in paper in a plain cardboard box, no manual, no cables, no case, no nothin' -- but they were clean and subject to Amazon's generous return policy, and I got plenty o' cables, so at that price...? I charged them with an ordinary phone charger and downloaded the Sony App from the Playstore and all was well. No problem Bluetooth pairing to my ancient Galaxy 6s. I played from my stored library, mostly jazz and string quartets, admittedly mp3 quality, but the tunes sounded as good as they ever have. You don't get audiophile quality from any Bluetooth connection. I used the app to set "vocal" equalization and that worked best (bass and treble boosted a bit, lower in the midrange where, ironically, voices are strongest). The intimacy of of the headphones increases the perceived quality of the music. Noise cancellation is not discernible in my quiet house, but does some good in a noisy coffee shop. I use the headphones on long air flights. Most of the noise suppression comes from the over-ear earpads, to tell the truth. The computer-driven noise cancellation takes out additional low frequency hum, useful on airplanes, but it won't suppress conversations and ambient noise. Some sound leaks out of the earphones at higher volumes, but you really shouldn't be using higher volumes on headphones. Even though the headset is quite light, it's not comfortable on the top of the head after an hour, so I bought a yarn headband cover online for under ten bucks and inserted a strip of foam under it. Problem solved. The Bose headphones are Comfort City the moment you put them on and you can wear them forever. Noise cancellation is very impressive (but not total -- I could still hear ambient conversation). However the AI noise cancellation produced noticeable sound pressure inside the headphones which was slightly uncomfortable for me, though my wife did not notice it. None of that in the Sony. The Bose sound quality was adequate, but honestly, not as good as the Sony. The Bose sound seemed more "distant" somehow, not intimate. Maybe fooling with the equalization could fix that but I was not successful on the first try and ended up raising the volume to "get closer" to the music. For my wife's operatic arias, sound quality is perfectly good, so we are both very happy with our headphones, but I feel smug that mine cost a third of what hers did.

6 people found this helpful

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Wally

Best headphones I've ever owned

Reviewed in the United States on August 16, 2019

Verified Purchase

Battery: I've had these headphones for exactly a month and use them at exclusively at work in wired mode only. I charged the headphones the day I got them in the mail and have yet to charge them again a second time. I use them around 3-4 hours a day and the headphones announce "power on, battery medium" still, although the battery status is not announced every time I turn the headphones on. Battery life is great in wired mode. I cannot comment on battery life in wireless mode.

Included wire: The wire is not that long. Probably 3 feet. If you have a computer underneath your desk, you might want to buy an audio extension cable so you can comfortably sit while working and not worry about ruining the connector on the headphones.

Sound Quality: The sound is crystal clear in wired or wireless mode. I can't be happier with these

Comfort: The over ear cushions are very soft and I forget I have them on. The size of the headband is adjustable in length, so no issues there either.

Noise Cancellation: There is a button on the headphones to turn noise cancellation on/off and the difference is awesome. Every sound hushes down when noise cancellation kicks in. Building A/C sounds quite down, and people's voices although sometimes clear, sometimes I just hear mumbles. The day I brought the headphones to work, there was a notice posted that there will be a fire-alarm test. I started to listening to music. Then a few hours later the fire-alarm started flashing and I heard the building tech announce over speakers "This is just a test". I was happy I heard the announcement even with noise-cancelling on. For safety's sake I took the headphones off ears to make sure I heard the whole announcement, and that's when I heard it. Along with the alarm flashing and the guy announcing the test, there was a long "beeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeep" that went on for at least 15 seconds. But I never heard the beep when I had the headphones on. I quickly put the headphones back on and I couldn't hear the beep again. I tested it a few times, on, then off. Every time, I couldn't hear the beep when I had the headphones on. The noise cancelling feature I guess works best when the sound being cancelled is a constant sound.

Since I use the headphones in wired mode, I plug them into the computer and start listening to music and forget that I need to turn them on to activate noise cancellation. You can use the headphones in wired mode without turning on the headphones. Even without noise cancellation the quality of the sound is great and the surrounding sounds are muffled. In the middle of playing music when I turn on the headphones, it takes a second, but I can tell when the noise cancelling kicks in and the surroundings go silent.

The best feature that I have noticed with these, that you might miss if you exclusively use them in wireless mode: In wired mode, while you had the headphones turned on, if the wire connected to the headphones is accidentally disconnected, the headphones turn off and announce "power off" before turning off.

Over all, I love these headphones.

Helpful

Sean P Brennan

4 years later...

Reviewed in the United States on March 19, 2024

Verified Purchase

I bought these headphones almost 4 years ago and they're still going strong. I've used them every day and charged them hundreds of times and the battery still holds a charge as if they were brand new. The noise cancelling is good ..not as good as some other much higher priced brands...but good enough for what I need at home. I will definitely buy this again if anything ever happens to these.

Helpful

Ryan G.

Exceptional sound, lackluster noise cancellation

Reviewed in the United States on December 12, 2018

Verified Purchase

I consider myself a modest audiophile, and have bought lots of different sets of speakers and headsets trying to find the perfect sound. I normally prefer earbuds but an audiologist told me that they cause significant pressure differentials upon insertion and removal, and strongly recommended against them due to potential damage to the delicate bones in the ear. Therefore, I started trying some over the ear headphones.
The first ones I bought were the skullcandy crusher model. They had huge bass, but it was very loose and boomy, and I prefer tight punchy bass with a nice balance of mids and highs. I quickly returned them.
I listen to a little bit of everything, but most often rap, r&b, pop, and less frequently country, classic rock, soundtracks and classical, and other types of music. It is important to me to get the full range of sound- I like lots of bass, but only when it is balanced and crisp.
Then I tried these Sonys, and I was very impressed. Sound was pretty good out of the box, but upon installing the android app and tuning the sound, I was blown away by them. They are so good, they make me want to listen to music more often. I do woodworking and have replaced my ear protection with these, and am quite happy.
So, the noise cancellation. It is so barely perceptible that I at first thought it wasnt working at all. I had the washing machine running during one test and was able to confirm that it does attenuate a very modest amount of lower frequency noise, but not enough that I would consider this a valuable feature of these headphones. I look forward to trying these on a plane to determine whether it might be matched to that noise.
If you want great sound that you can tune to your preferences, buy these. If you want solid noise cancellation, buy something else. One small redeeming quality of the noise cancellation is that you can at least reprogram that button to do something more useful, such as change the equalizer mode.

3 people found this helpful

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Zachary David Ottey

Best value wireless headphone...And it's not even close

Reviewed in the United States on February 11, 2020

Verified Purchase

Pros:
- Awesome battery life, I'm always shocked how little I have to charge them. I'll go without charging them for two weeks and I'm using them everyday for about 2 hours a day.
-Sound quality is better than you'd expect for the price you're paying. You never know what you're going to get when you compromise on price, but these exceeded my expectations. That being said, I'm not a sound engineer, I just like listening to music and podcasts daily.
-Impressive durability...I dropped these from about 7 feet, onto a curb and into a puddle. Picked them up expecting there to be cracks or any sign of damage but the headphones came out unscathed. Performance was not effected either.
-Easy to connect, and no mysterious bluetooth issues. With any wireless headphone theres the worry that they simply don't connect. I've never had an issue connecting these headphones to multiple devices.
-Comfortable fit, the foam is soft and comfortable sitting on my ears.

Cons:
I hate to be that guy but I've had no complaints whatsoever with these headphones. I've had them for over a year now and they've been incredibly reliable. I don't think I've ever written a review for something I bought on Amazon, but these headphones have been too good to me not share.

One person found this helpful

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Jake B.

Good, but could be better for the price

Reviewed in the United States on April 14, 2020

Verified Purchase

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JokingJ

Decent sound, usable noise canceling, okay fit, great battery life/build quality (for the price)

Reviewed in the United States on August 5, 2019

Verified Purchase

If you can get the right price on these, they're excellent value. For instance, I jumped on Prime Day 2019 and got a pair in black for $90 - for that price they're an unequivocal bargain. If you're looking to buy at full list (i.e. $200), their apparent value is much more debatable; even at $150, I think they're pushing the limit of their worth.

But let's start with positives:
1. Serviceable noise cancellation (NC) - These aren't going to rock your world in terms of sound isolation, but for normal commutes, airplanes, and office use, I think they're fine. You're not going to completely tune out the outside world as soon as you place them on your head with NC on, but once you have music playing at a normal volume, they'll drown out most other sounds and mute conversations to a decidedly "ignorable" level, and with much hum/hiss or pressure to boot. The one thing holding them back from their full potential in this regard is the lackluster seal the OEM earpads provide (more on that in the cons).

2. Decent sound quality - Again, these aren't top of class, but I think they do a pretty decent job for closed-back headphones. Bass isn't especially punchy, but can be tuned in the Sony Headphones app to provide a little extra low-end output if you so desire. All told though, they produce pretty even-keeled sound, but probably sound best with music that's heavier in mids and highs (so maybe not as great if you're into punchier-sounding hip hop). They remind me of the sound from the AKG K72, maybe a little better even, but not as good as the K275s - but that's still a compliment.

3. Excellent battery life - These take a solid over night plugin to charge, but they'll easily last me all week with both commuting and plenty of daytime use for work. Better than average in this regard for sure. The ability to use NC without Bluetooth (through the 3.5mm jack) can extend the already solid battery life even further, which is very nice indeed.

4. Good, intuitive controls - That Sony went with simple buttons and toggles is a blessing. There's also enough variation in the control points (e.g. size, dimples/nobs on buttons, toggle switch for track skipping, etc.) that it's easy to keep the various controls separate. The ability to re-map the NC button to get full Google Assistant compatibility for answering messages, calls, asking questions, etc. is also very nice (and you can still turn NC off in the app once it's re-mapped).

5. Solid build (for the price) - Not many corners were cut here, and despite being mostly plastic, the headphones feel very solid in hand and on head. The padding on the headband is ample (but not excessive), the ear cups/driver housings swivel enough to accommodate different head shapes, and the actual headband adjustment has a metal build, which makes the clicks between lengths solid and tactile. Clamping force is also moderate, so only those with very, very small/large heads will find it lacking.

And now for the negatives:
1. Those stock ear pads - They just aren't very good. I have a decidedly average sized head and ears, and the OEM pads aren't comfortable for long stretches. Not only are they not quite deep enough to prevent the tips of my ears from touching the inner driver housing, there's also not enough foam across the plastic of said housing to actually provide cushioning there either. Likewise, there's not enough plushness in the pads to provide a truly good seal, and the cushioning in general isn't that comfortable, and the faux leather material Sony chose doesn't breathe at all - a bad (read: hot) mix in a closed-back set of headphones. Add in a pair of glasses (I wear mine pretty much all the time), and the level of comfort as well as the effectiveness of the seal goes down yet another notch. The stock ear pads are easily the biggest let down of the headphones as a whole. You can certainly buy better pads (the Brainwavz for the Sony MDR-7506/V6/CD900ST cans fit these as well), but that's another 20-ish USD on a pair of headphones that already list at $200 and don't come with a case...

2. Proprietary 3.5mm cable - I hate to complain about the inclusion of something as nice/handy as the auxiliary 3.5mm jack and cable being included, but I really don't get why Sony had to make it so that NC only works with the included cable. It's a fine enough cable, but I'm pretty anxious about losing it (I think it's unavoidable in the long run...). It just detracts from the overall utility, and for no real reason.

3. Lack of folding/compactness - It's just that much harder to get these in a bag for their lack of folding above the driver housings. They swivel enough to lay flat, but that doesn't shrink their overall footprint enough to be truly helpful. Consider that they also lack a case in the box (good third party options exist for around $15) and the idea of them floating around in the big "everything else" pocket of a backpack is less than ideal.

4. Value - As decent a set of headphones as these are, I think they need to be evaluated at their standard price, which seems to hover around $150 at the lowest and $200 at the highest. If these were consistently $125, there'd be very little in it in terms of shopping around; having picked them up on Prime Day for $90, I can easily forgive them the poor ear pads and any other faults - in part because a decent set of ear pads and a case only set me back $35, bringing the total in at $125, and as I said above, they're worth every penny at that price. At $200, though... cutting corners on comfort and a case is harder to stomach.

Conclusion:
A good set of noise cancelling cans if you can find them under $150. I think that you should at least factor in an upgraded set of ear pads, so anywhere from an additional $15-25 depending on your desired level of luxury (the Brainwavz sheepskin option I listed above are very nice, fwiw), which of course drives the price up a bit. As decently constructed as these are, if you travel a lot (or are just hard on your things), a case is a good idea as well, so yet more expense.

I don't think it's unfair to say that something that lists for $200 can still be considered a "luxury" item, even if it's only mid-range within the luxury headphone field. And if something occupies part of a more premium space, there's no reason to skimp on things like ear pads or a basic case.

That said, Sony did tick a lot of the right boxes with these. I think the combination of noise cancellation and sound quality is admirable for the price, and you'll have to do some searching to find something better without spending more than $150.

Conversely, if you're not quite as picky about critical sound quality, something like the Anker Soundcore Life 2 ANC headphones are a much better value; my wife has a pair, and the noise cancellation is only marginally worse, and same goes for the sound quality, but they are more comfortable by far with much better ear pads that are cushier, isolate sound better, and breathe more/better. Those headphones have similarly good battery life and come with a 3.5mm cable/jack, but also fold and come with a decent zippered hard case. Oh, and they cost $80. For headphones that cost less than half as much as these Sonys, the Anker Soundcore 2s are much more compelling.

But if you really want sound that approaches more "audiophile" levels of quality (and I really think you need to be someone who's used to something like studio-style headphones regularly to appreciate what these offer compared to the Anker headphones mentioned above), these are a good choice. Otherwise, there are better headphones for the money out there. Indeed, for $150+ I suspect that there are better (or at least more comfortable) competitors in the same price range from the likes of Sennheiser or AudioTechnica (among others). For the $90 I paid on Prime Day, though, these are golden.

11 people found this helpful

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Ian G

Amazing battery life, good sound, bad noise cancelling outside

Reviewed in the United States on May 20, 2020

Verified Purchase

Pros:
+ Extremely long battery life. I've owned these for a few years, and have only had the battery run all the way out about twice, after using them for *several whole days* without a charge (your mileage may vary).
+ Good sound. I'm not an audiophile, but these seem to do perfectly fine for me.
+ Good mic. I've never had people complain that I'm to quite or sound weird when using as a phone headset.
+ Relatively easy to connect with Bluetooth.
+ Has (at the very least) an Android app for controlling different sound modes and performing firmware updates.

Meh:
* Noise-cancelling is meh. (Disclaimer: I didn't buy these for their ability to do noise-cancelling). It is able to cancel a fair amount of the nose. But sometimes it seems like there is still quite a bit of continuous noise, like fan noise, or airplane noise, that make it through. It's definitely catching and reducing it a fair amount, but not as much as it could be.
* No noise pass-through/anti-cancelling. (This is oddly specific) I wish that I could actually "enhance" the sound from outside to keep my situational awareness. Even without the noise cancelling, the headset does muffle quite a bit of the sound, which is great. But I do a lot of work with doors and windows open, and wish that it would better pass through the outside sounds so that I didn't have to take off my headphones to hear if my neighbor is trying to get my attention, or is just on the phone with someone, or if I'm about to be robbed/mugged. Again, this is a very specific desire, but it would really be cool to see somewhere.

Cons (in decreasing order of importance):
- Noise-cancelling is useless outside. (but since the default mode is noise-canceling on, this happens a lot) Any amount of air movement causes the mics to introduce wind noise. This happens when there's any wind, or even when walking at a reasonable speed. I basically don't use the noise cancelling outside.
- Unnecessarily long button press sounds that neither pause the sound, or pass through the sound. Any press of a button (other than volume, until you reach max/min) is accompanied with a beep and a woman describing whats happening. That's fine, but I wish the sound would either pause, be passed through under the notification, or could be turned off entirely.
- Provided cable does not pass through microphone. If I want to use these on a system which either has no Bluetooth or poor Bluetooth and Bluetooth audio support (such as Linux) I will sometimes opt to use the cable. But because It does not pass through the mic input, it cannot be used as a cabled headset.
- Cannot be used when charging. I use these a lot with computers and find it odd that I cannot have them plugged in to USB to charge. Also missed opportunity for a digital USB headset, but whatever.

One person found this helpful

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