Amazon.com: Customer reviews: Nectar Queen Mattress + 2 Pillows Included - Gel Memory Foam Mattress - CertiPUR-US Certified Foams - 180 Night Home Trial

After 6+ months of ownership: Excellent mattress, very durable, would buy again

Reviewed in the United States on July 3, 2019

Queen Size. I waited to post this review until I'd used this mattress for several months and currently, it's been 6+ months of use.

Note 1: Nope, I'm not paid to do this review. I'm a regular Prime customer who bought this bed via Amazon & didn't receive any concessions for this review (but I'm game for future offers, Nectar!!).

Note: 2: Side sleeper, mild back issues, can't sleep when hot at all, have earned my gray hair and I'm not sure my old size 6 clothes would fit on my arm today.

Note 3: For the bed frame, I bought a "Rimus Queen Size Mattress Foundation" (a folding platform base, very well constructed) to use as the base for this mattress. The two work really well together and I'm very happy w/both purchases.

RE: Authenticity from this seller
All of my packaging, mattress & pillows said "Nectar" and matched my friend's packaging (& mattress) that she bought direct from Nectar. My mattress surely appears & feels authentic to me. Even if it weren't, it's a great mattress & meets my expectations really well.

RE: Arrival
It arrived in a rectangular box (shaped sort-of like a duffle bag) that was incredibly heavy and difficult to move. Thankfully, I was home with it arrived and I got the delivery guy to wheel it into the room where it needed to be unwrapped. I'd think you could leave it boxed up for a while if you didn't need to use it because the box/packing is very robust. But I opened my on the day of arrival.

RE: Out-gassing
I'd read and planned for the probability of out-gassing. I unwrapped my mattress and let it "air" for a few hours near a window. Even during the unwrapping, there was no strong smell, although there was a faint "new" smell but it was very minimal and only lasted for a short while. I slept on the mattress in less than 12 hours after I opened it and it never emitted any noticeable smells. (then or since).

RE: Coolness
Keeps me cooler than any other mattress has before. This is incredible for me. This bed is so much better than any other bed I've used in many capacities, esp keeping me cooler overall. I can happily use flannel sheets now! (Note: with the temporary quilted mattress pad/cover needed while I was breaking-in the bed, it ran the usual "hot" as beds always do for me. But after I could dispense with the quilted cover, the mattress has been cooler at night than any other I've used).

RE: Firmness
I need a moderate mattress - neither firm nor soft and a little of both, leaning a tad on the firmer side. When I first laid on my new mattress, it was incredibly firm and I thought "Oh boy, bad idea". The material was soft to the touch but it didn't "give" anything when I laid on it fully. Very, very, too firm. So I put a quilted mattress cover on it and, as I'd hoped, that cushioned me well as the bed "broke in" during constant use. After about 6 weeks of using the extra/softening top mattress cover, I didn't need it any more. Don't get me wrong, the mattress was still plenty firm, but it had "softened" enough to become comfortable for me without the extra quilted top extra pad I'd purchased. Now, 7-ish months later, I'm happy to report that the firmness remains the same as it was after about 6 weeks of use. I am sure now that this mattress will hold up for a really long time, which I'd worried about in buying this type of foam mattress. So just know this mattress will seem incredibly firm at the start and, if yours is like mine, it will relent to a slightly softer but still good support after a few weeks of use.

RE: Sides
Although the documentation talks about the extra side support, I was still surprised at how well it holds up when I'm sitting on the side of the bed. When you sit on the side to get up, there's good support there from the mattress.

RE: Bouncing / Companion movement
OMG, there is zero bounce w/this mattress. When one person rolls over or gets up, the other person won't feel any change in their side of the mattress. Wow.

RE: Follow the instructions when opening
Don't unwrap this sucker unless you either (1) have it where you want it to be (on the bed frame) OR (2) are prepared to lift & maneuver a very heavy mattress. The mattress quickly inflates after opening the shrink-wrapping. You're very committed to mattress location after you begin to unseal the mattress wrapping.

RE: Inflating
My bed appeared fully inflated in just a few hours. The inflation seemed to work evenly overall and the entire bed inflated readily/easily. I opened it up in the morning and slept on it (really well!) that same night.

RE: Two pillows
Yup, two pillows came with my purchase. They say "Nectar" too. I've purchased better pillows, though, and only use these for decoration. They're flat, really heavy and other pillows keep my head cooler.

RE: Customer Service/Support
I can't rate this as I never used/needed it. Sorry for those who are finding support acquisition difficult.

This is a purchase I would make again, the same way. I've had only good experience w/this bed and the shipment from seller. I really love this bed!

12 people found this helpful

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Tony LaScola

Nectar Mattress Was A Great Investment

Reviewed in the United States on August 20, 2018

Verified Purchase

I'll get right to the point. My wife and I had a sleep number mattress for 9yrs. I have Anklyosing Spondylitist (you can look that up in Google), which is nothing more than a high speed name for arthritis of my spine.

This past year my wife has been waking up with lower back pain where she was walking around when she first woke up like a stiff robot. She could hardly bend down to get dressed. We always filled the mattress up to 100 and then dropped it down to our sleep number. For her we started to increase the number to make it firmer to see if that would help. It didn't. I would always wake up through the night because she would get up because the bed would shake and often would wake up tired. I finally decided that enough is enough so I did extensive research on Mattresses for under 1K. All in all I spent about 2-3 hours reading and watching all of the comparisons from independent websites. After all the research, I decided to try the Nectar Mattress. I was a little comprehensive because of my condition because I didn't want it to be too firm, but if it was, then I could send it back because of 365 night trial period.

I ordered this mattress on Tuesday, and it arrived on my front door on Thursday. Thank you Amazon. My wife and I set it up Friday morning and we slept on it that night. It was unbelievable. After the first night, my wife woke up with very little back discomfort and could actually bend over, stand up straight and lift her left leg up off the floor. We're in our late 40s and 50s. I have to say for me the first night was a little more difficult because I was used to sleeping on a sleep number bed at 45. However, the 2nd and 3rd nights were incredible. We both sleep like babies and when the other person turns or moves you don't feel them. I even did the test of putting a glass of water on one side of the bed and rolling around on the other side. I'm not going to give you our height and weight but our weight is normal for both our heights. Total weight between us is 330lbs.

We unpacked the queen size Nectar mattress that came with two pillows (we use them for sitting up in our bed) with no problem at 7:00am. The smell was minimum, nothing overbearing and we kept our ceiling fan on. We put our sheets on it at 11:00pm that night and went to sleep. Bottom line best divestment I've made when it came to a mattress. I highly recommend this mattress for people that sleep on the back, side, and occasionally on their stomachs. If you're a solid stomach sleeper then their maybe a firmer mattress out there for you.

My wife's back is getting better everyday. We're both feeling well rested when we get up. I have to say when it's time to get up we don't want to because it's so comfortable. This morning we slept an hour longer than we should have. I usually don't spend a lot of time reviewing products, but I thought this product/mattress was worthy of my time. I am not an employee of this company, nor was I paid for my review. Try this mattress out for yourself. You won't be sorry.

Tony L.

738 people found this helpful

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KT

So far so good 10 nights and sleeping great

Reviewed in the United States on July 29, 2018

Verified Purchase

After reading many reviews from many sites on many mattresses I bought this mattress with a lot of apprehension I ordered the mattress from Amazon due to the sale price and the fact that Amazon offered a free return policy and refund if needed. This is the 2nd bed in a box/bag we have purchased. The first was 2 years ago for our camper. So far we are pleased with both. We have only been sleeping on the Nectar for 10 nights so I may update later as we have had more time. It is a firm mattress with a soft top. I have not noticed it sleeping cooler than other mattresses but my partner thinks so. I like that when one person rolls over or gets up you do not feel any movement. Some might think that it is a little more difficult to roll over or change positions but I have not noticed this. I do sleep longer in the same position which means I change positions less often. It is excellent for stomach sleepers. Our old mattress was too soft for me to sleep on my stomach but this one has been great. I am not a large person 5'2" 115 but I do think the bed is firm enough for a larger person as well.
This mattress is heavy around 90 lbs so it took both of us to get it upstairs. Do wait until it is on the frame to cut the plastic with the safety cutter provided. It has a nice cover. It did have a slight odor but to smell it on the bed you had to put your nose right on the mattress and I am sensitive to odors Once the sheets were on the bed I did not notice the smell again. The pillows were much stronger smelling. I let them air out for 3 days before trying to use them.
Now for the free pillows, too thick and too hard. They are great for sitting up in bed to read, watch tv or surf. I tried sleeping on them but only made it about an hour. I do like a foam pillow but these were a little too firm. It was hard to believe that something so flat in the packaging could expand so much and be so firm. They will fill the pillow shams quite well.

406 people found this helpful

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Spencer

This is a Very Detailed Review!

Reviewed in the United States on June 9, 2020

Verified Purchase

This review will explain why I chose this mattress, my overall thoughts on the mattress, and who I think this is best suited for.
Here's what you need to know:

I am a side and a stomach sleeper
My pain is around my lower and mid back
I am 27 male approx 186lbs
Last mattress was a $350 POS

Now I purchased this to relieve the major back pain I was having from sleeping on poor quality ones before. This pain originally came from a bad car accident. While sleeping on the old mattress I found myself waking up after 3-4hrs with severe pain in the regions mentioned above. I re-positioned from my stomach to my side after this occurred, but reverted back after a couple hours due to lack of side support. I then started waking up every night at 2am, unable to get back to sleep until 4-5am. This changed when I slept in my parent's guest room on a $1200 mattress and woke up refreshed, zero pain, and with having slept an entire night without waking up. Since they refused to sell me their's I began the hunt for my own quality mattress. I chose this for 3 reasons:

1) Reviews stated it was good for stomach sleepers.
2) I could easily have it delivered to my apartment.
3) It was top rated for users with pain in similar areas due to firmness.

When I first tried this out I slept quite well. It was no $1200 mattress but I was well rested and have no complaints based on price paid. Coming from a bad/old mattress, floor, or couch cushion will definitely be a significant improvement in quality and comfort. It is decently firm 3.6 out of 5 I would say. and after following the recommendations of letting it expand fully, I can honestly say my sleep has gotten better. That being said, After resting for several nights I still find myself having to reposition from stomach to side or back due to slight pain. However the pain is nowhere near as significant as it was and when I reposition myself it goes away and mostly stays gone, especially if I sleep on my back. If i were to rate it, previously pain was 7-8 out of 10 and is now 3.5 out of 10 max. I did also experience being a bit warmer than usual. I resolved this by purchasing Amazon's top rated mattress cover that stayed cool. Although that was a bit disappointing, I feel like I mostly got what I paid for. Once again this is NOT an $1200 mattress but is still 1000x better than a $300 one. Honestly it would be perfect if it were a pillow top.

I believe this mattress is for people who like a firm mattress and for those with slight to moderate back pain while sleeping as well as mainly side or back sleepers. Although it is nice, I want to go to sleep and stay asleep so sadly I will return it and my hunt will continue.

Finally, I did not mention the pillows. Well to be honest they are crap. They were cheaply made and you can tell by how bad the zippers were. And they only work one way. I had a $12 pillow from Big Lots (like a K-mart if you are not familiar) and it give me way more comfort. DO NOT believe you are getting a deal with the free pillows. They are Sugar Honey Iced Tea! And that's saying it nicely.

3 people found this helpful

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Steven Benson

If you think customer service may be important, don't buy from Nectar.

Reviewed in the United States on March 1, 2019

Verified Purchase

We are at 178 days of our 180 day trial. I like the mattress. My bride thinks it is too hot. I plan to keep the bed but we had some issues when the bed first arrived. The left and right side have never fully decompressed. The top and bottom have a sharp edge. The sides slope inward about six inches. It looks like the top layers of foam folded in when the mattress was compressed for shipping. We are unable to remedy the issue. We wanted to make sure this was the bed to keep so we chose to wait before exchanging it for a bed that does not have any issues.
The Nectar has been very comfortable for me and the price was better than other mattresses of similar quality. If the exchange goes easy, I will give five stars for this mattress. If the exchange does not go well, I will give one star. So far, I am not impressed with customer support.

I have called customer service no less than six times. Each time I called, it said to press 1 for english. Each time I did that, I was disconnected. I am on the seventh try. It appears to have proceeded to the next step in the phone maze. I have been waiting on hold for ten minutes.

Update 3:54 pm
Called six times. Each time I selected 1 for english which then said that no operators were available and disconnected.

Update 3:58pm:
Called customer support. Managed to move forward in phone maze. Waited 20 minutes. Selected 2 for return call from Customer Service when they became available.

Update 4:25pm:
Customer Support called back, let it ring twice and hung up.

Update: 4:26pm:
Called Customer Service. Had to wait 3 minutes for the option to select call back. Selected 2 for call back when Customer Service representative becomes available.

Update 5:10pm:
Call returned. The customer service representative appeared to be at her home with dos barking and kids at play in the background. Reception was horrible. We were told that there is a separate representative that must process quality issues and exchanges for Amazon orders. She did initiate a request for us. I am not confident that the request will yield any results.

I am sending an email to customer service. I will also use Amazon in effort to contact the seller. I was told this was the way to get customer service for Nectar beds ordered through Amazon.

UPDATE 5:30pm:
Customer Service told me that I needed to use Amazon to initiate my request for exchange. Amazon provides a 60-day return policy for Nectar mattresses. The rep told me that there is a "Contact Seller" link on Amazon. That I should use that link to work with a Nectar Customer Service Rep that handles Amazon orders. From the work I have done so far, nothing exists on Amazon for me to reach out to a Nectar representative.

At this time, I would not recommend buying a Nectar mattress to anyone.

86 people found this helpful

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Elizabeth K.

What a difference...

Reviewed in the United States on December 27, 2018

Verified Purchase

We've owned this mattress for almost 2 months now. Our "custom" pillowtop mattress was causing us both pains (it's a split mattress that we were fit for by a machine at the mattress store) and I was hesitant about a mattress in a bag. How could something that can be squished into a bag possibly be comfortable!? Plus, our pillowtop mattress was split for our individual comforts - I enjoying a plush mattress and my husband enjoying a firm mattress. However, I figured what do I have to lose? It's a LONG no-strings-attached warranty. The mattress arrived in a duffle bag that I would equate to looking like a body bag. It was long and narrow; a bit heavy. We hustled it down to our bedroom and opened it up (careful: there's opening instructions). Now, before I go on...please be aware that you'll need to make alternate sleep arrangements for a night or two. The mattress doesn't form overnight. It takes about 24-48 hours to "inflate" to it's appropriate height. Ours took a bit longer than that. However, the first night on it...I didn't want to get out of bed in the morning. It was like sleeping on a cloud. It was a bit weird at first. It's soft (you practically sink in), but it's supportive. It gets in all the right spots to offer you support in places you didn't know you needed support. It's holding up very well. We're EXTREMELY satisfied. If you're hesitant, don't be. I understand why you are, but you'll be amazed. I'll attempt to write a follow up review later, but two months has made a difference. I don't wake up with pain anymore! We got the pillows included for free with our order and I'm usually one for soft, yet supportive pillows. These are a bit harder than soft, but just like the mattress you find your fit in it and they're adjustable. They're very supportive. I love it!

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Justin U

It shows up in a nice duffle bag. Too Firm

Reviewed in the United States on March 29, 2018

Verified Purchase

I ordered and the Mattress shipped the same day. I was hesitant to buy from the Nectar website because of all of the complaints of slow shipping. But it appears that the Amazon store doesn’t have that problem.

I got the mattress yesterday and here are my first impressions:

Unboxing: It shows up in a nice duffle bag. Mine showed some shipping damage, but the mattress itself was not damaged. I kind of wished there were a box. The outer bag has no handles, but the inner bag does. It would have been nice to have known that before trying to tote the large bag without handles around my house.

Setup - Once I was able to get the mattress to its final destination the unbagging was quick. You just have to be sure your boxcutter does not get to the mattress. It would be nice to have apiece of cardboard in the roll to give a good place to run the knife. It expanded to almost full form immediately. And was fully expanded by bed time 4 hrs later.

Smell - At first I didn't notice any smell, but after it sat in the room for a while there was a clear smell. It was not that bad.

First Night Impressions - Let me start by saying that I believe I had unreasonable expectations for this mattress. The mattress was softer than I expected, which is a god thing. I didn't know what a firmness level of 7 was and thought it might be too hard. I am a heavy side sleeper who has been experiencing pressure points on my shoulders. I hoped that a memory foam mattress would eliminate those pressure points, but at least in the first night I still woke up with the same problems that I had been having with my old innerspring mattress. Heat wise this mattress does sleep hotter than my old mattress. It was not bad, but I did have to throw off my blanket.

I know I have to give it a break in period for my body to get used to a foam mattress, so I will update this review in a week or so.

Update: A week in and I do believe I have adjusted to the difference of the foam mattress. I still sleep a little hot but only marginally more than with my spring mattress. I do notice that my pressure points don’t bother me as much now. Actually I don’t think I woke up because of them at all over the last few days. I still toss and turn a little but at least it does not affect my wife.

Will update later as I break the mattress in.

Update: I am 9 months in and have decided that this mattress is just too firm. I would really like to return it, but since I bought it from amazon the trial period was just 6 months. Oh well next step is to get a soft mattress topper to see if it makes a difference. I have dropped the review to 3 stars.

406 people found this helpful

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gail

Perfect comfort for me

Reviewed in the United States on May 23, 2018

Verified Purchase

I love the Nectar bed. LOVE it. Instructions good for opening and airing out; the foam smell was tolerable and was gone in a couple days; I loved the price. Two of us in our mid-60s were able to drag it upstairs (in its big duffel) and on to the bed frame. Though it is heavy, once on the bed frame, it is easy for just me to adjust it a little if I need to. I was expecting it to be a little firmer than I liked, from the other reviews, and at first it seemed awfully firm. I lay on it a couple minutes and changed my mind. It was heavenly. Supportive but cushy. Perfect firmness for me. I get hot on a memory foam mattress, even the really expensive ones, and after a full week of sleeping on the Nectar I love it more than ever. No hot spots. No tossing and turning. The pillows seemed very heavy and firm too at first, but found them just right after a minute or two.The pillows stack perfectly and stay put when I want to read in bed or sleep with my head and shoulders elevated -- And I don't have to keep adjusting them, fluffing or folding over like I always did with regular pillows. I'm 5'10" and bony, by the way, and have to use two yoga mats to keep my bones from complaining when doing floor exercises, so that's how much I don't want a too-firm mattress. I don't know how it can be both very firm and very cushy at the same time but for me, that's exactly what it is. Honestly, I can hardly wait to go to bed now, it's so yummy.

641 people found this helpful

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Chupe442

Worth it!

Reviewed in the United States on May 6, 2019

Verified Purchase

Overall very happy but still within the first week of using.. This King was purchased to be used as a new master suite upstairs or for a guest bedroom and didn't want to buy the cheapest thing available that would be good for 3-4 nights for guests in the event that we decided to keep as our every day mattress and use our queen for our guest bedroom. Our Queen is a Temperpedic and at 3 times the price of the Nectar, I was a bit worried as to the quality differences in foam mattresses. We looked at "bed in a box" for 2 reasons: price, and the ease of getting up the stairs and into the room we needed. After surfing reviews of "top-ten" beds for what seems forever, it was obvious there are 3-4 beds that are always in the top 1/2 of the lists. Every bed seems to take hits on customer service getting answers after the purchase is made. I am sure this is part of the game since it appears that many manufacturers do not take the beds back and assist you in getting them donated with a purchase refunded. That said, they will not make it very easy and its understood. We opted to purchase via Amazon because of this. Not sure if its a valid thought or just to make us feel better but feel that Amazon will help us if there is an issue. Amazon did cut the sleep warranty down from 365 days to 180 but in all, if there is an issue within 6 months, the other 6 wouldn't matter anyways.. I didnt want the cheapest, and didnt want the most expensive. Nectar seemed to be right were we needed them to be for reviews, pricing etc.. The packaging is almost funny. Like most ads, you vision your petite wife/girlfriend in yoga pants and a t-shirt opening the top of a box and having just the time of her life unpack-aging the bed for the first time. Well, a couple of "F*** offs" from my petite darling when she saw the package and I knew I needed a beer run. We ordered the king and at over 6' tall, 3' round and what I am pretty sure is over 100lbs and in a giant duffel bag, I had the time of my life getting up the stairs and in the room I needed it to be in. A bag in a bag, wrapped in plastic, in a bag. I really was expecting this amazing explosion like release (similar to one of those instant inflatable life boats). In all it was pretty slow to roll out and expand but over the next 6-8 hours looked great. The smell was nothing horrible. It had a smell but dissipated completely within a few hours (had a window open and fan on too). I believe they say it is a 7.5/10 on plush to firm believe it to be true. I think you need to consider your own size for where your expectations are for mail ordering a foam bed too. That said, we are both 50ish, under 5'6" and both under 180 (she is considerably less) lbs with no history of back problems. Some of the reviews are funny to read as the ones that seem to say it is a bad mattress will be from a couple that are 6 feet tall, well over 300lbs each and have numerous back surgeries and thought that a mail order foam mattress should have made the sun shine 24/7 for them.. For the money at this point, it was well spent. Is there cheaper and better? Probably, but if going to a mattress retailer and spending 3-4 times as much is what makes you feel like you spent your money good, then that is what you need to stick with.

2 people found this helpful

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Casper

Amazon A++ / Nectar F

Reviewed in the United States on November 29, 2018

Verified Purchase

Ordered the mattress and selected no-rush shipping even though I’m a Prime member. Good ol’ Amazon ended up sending it earlier than expected anyway. Rushed home and set it up right away. After waiting the requisite 72 hours, the mattress has mostly expanded but both the left and right edges failed to expand. It’s an incredibly uniform defect that runs the length of the mattress and looks identical on both sides. If you look directly at the foot of the mattress, the top of the mattress looks like a trapezoid. Pictures attached.

Contacted Nectar and they said it was likely defective and I’d have to return it through Amazon. Called Amazon and they’re sending out a replacement right away. Perfect Amazon customer service.

I get that things happen so I’m not passing judgement on the mattress just yet. Im rating the one I have but crossing my fingers the new one works perfectly. If it does, I’ll come back and update my review to be fair to Nectar.

Update 11/30/18: Once again, Amazon beat expectations. The mattress wasn’t supposed to arrive until tomorrow but it showed up today. Now this is interesting. This mattress came packaged much differently than the first. It’s in a giant blue box. No duffle. I inspected it initially to make sure it was a king becasue it didn’t look like there was any way a king sized mattress could fit in the box. But it was labeled king. It also has a date stamped on the box presumably of when it it was made or packed. Unpacked, it’s the mattress folded in half lengthwise and rolled up in two layers of clear plastic. Ive added pics of the box and the sealed mattress. I just used my hands to tear off the outer layer of plastic as I unrolled it. Once unrolled, it was easy to remove the inner/vacuum layer just by tearing along the seams. Right away, it expanded fairly uniformly to around 9 inches. The edges are a bit lumpy but I don’t see the same tapered defect that I saw with the last mattress. Hopefully that’ll still be true after the expansion window is done. The colors are slightly different. The new mattress has a darker, blue greenish bottom and the Nectar logo is slightly different. The old mattress was stark white on the bottom. Added a pic of that too. Not relevant to expansion, but there are a lot of successes and complaints in here so maybe this might indicate some different style they’re manufacturing that could help us clue in to which are defective. Will update again after it either fully expands ... or doesn’t.

Update 12/1: it’s been 24 hours and it’s still not expanding significantly. It’s maybe a quarter inch thicker than it expanded to right after unpacking. It’s still less than 9.5”. This is not looking good. I’ll give it the full 72 hours before lying on it. Browsing the reviews, it seems like getting a good mattress is the exception, not the rule.

Update 12/1: Thought I’d check it again before bed. Still no expansion. Also,
and this is significant, the mattress is simply the wrong size. A king should be 76”w by 80” l. I noticed (a) the mattress overhanging the foot of my foundation and (b) there looked to be a significant amount of the foundation showing along the side. So I made sure everything was evened up and broke out the tape measure. The current width of the mattress is 71”. Even if it expanded outwardly the remaining 2” on each side (which I don’t think is going to happen), it would still be an inch less than the proper width. The length of the mattress is 82.5”, 2 inches longer than a king. This appears to just be poor quality control. I’m rapidly losing patience with this company.

Update 12/2: Past the 48 hour mark. The mattress has only expanded to 9.75”. Not looking good. Plus ... as I mentioned earlier it’s not even a standard king size. At this point I’m torn. I’d rather just refund altogether but it was such a great Black Friday deal that i kind of want to keep exchanging them until I find one that works.

12/9: Last update. So, Amazon gave me an exchange for the first mattress, but said they weren’t set up to process returned mattresses so suggested I keep the old one and donate it. I’ve documented the issues with the second mattress above. Finally decided to just get a refund. Dealing with these things simply isn’t worth the trouble. Since this was a return of a return, Amazon had to escalate the issue and they handled this one differently. They sent a freight company by today to pick up the second mattress. Was hoping they’d grab the first one too but they weren’t set up to handle it. No big deal. All said and done, I’ve spent several nights sleeping on the couch and now I have a hundred pounds of foam propped in my bedroom that I need to get rid of, but at least Amazon handled everything well and I wasn’t out the cost of the mattress. The freight company that came today said they’d picked up a lot of these things. They’d actually picked one up on the stop right before mine. I see there are a lot of positive reviews out there. I think the issue boils down to just poor quality. You have no idea what you’re going to get when you order these things. If you’re lucky, you’ll get a good one. If not, you’re in for a hassle.

Final illustration, I’m attaching a picture that shows pretty well what kind of quality control issues you’re dealing with. On the left is one of the pillows that came with the first mattress. On the right is one that came with the second. You can clearly see that even these things don’t expand correctly. I’d suggest avoiding this company at all costs.