Top critical review
1.0 out of 5 starsStopped working in less than 3 months
Reviewed in the United States on July 17, 2018
I bought the camera because my 93 year old dad is living with us and I want peace of mind that he's safe when we're not there. I hooked up Ezviz and it worked fine. I could access all the time using my iphone. Two months later and it went "offline" and will not reconnect with my smart phone. When I bought it, the connectivity instructions were clear: High-Speed Internet Connection (1.5Mbps+) • Mobile OS: iOS 7.0+ (iPhone, iPad), Android 4.0+ and • Wi-Fi 2.4 (802.11 b/g/n) This is not true.
Ezviz told me to ask xFinity to reduce my computer modem to "BG" or "B" mode even though the connectivity was supposedly built for 2.4 b/g/n. They said BGN is not compatible with their camera (did you see the connectivity description above???) The cable company said a reduction to b or b/n is incredibly old data speed and would significantly slow down all other devices as well as computer/internet. Every time I call Ezviz they give me different directions and send me back to the cable company. Sooooo frustrated. This should be an easy, no-hassle set up. Instead, I have lost 3 hours of work trying to reset a single camera.
UPDATE: All equipment EXCEPT for the camera work just fine (internet, cable, smartphone, kindle, etc). The issue is the camera. I called Ezviz again today and they told me "oh yeah - it won't work with xFinity modems" even though my connectivity is precisely what they outlined in the product description. They said I need to upgrade to another phone. They won't exchange or allow me to return this camera. I now have a $45 camera that is useless AND they want me to buy another one of their products that they "guarantee" will be compatible. I'll buy another one but I promise it won't be Ezviz.
