Top critical review
1.0 out of 5 starsWorked well until it didn't, Customer Support is lazy and blames the customer
Reviewed in the United States on August 14, 2023
The Oasis worked very well for several months, but the B channel stopped working. We had it hooked up through a soundbar transmitting to two Stereo headsets. I did a factory reset on the Avantree and re-paired several devices successfully to the A channel but could not successfully pair a device to the B channel. The Avantree would tell me paring complete on the B channel but no sound came through. It just so happens that I have a second Oasis in our bedroom, so I switched out the units, paired the headsets and viola, the other unit worked like the first one used to.
I contacted Avantree after all this troubleshooting because my unit is still under warranty. I wrote them a thorough note explaining what steps I had gone through to validate that the B channel was dead. I had followed their instructions to troubleshoot, so I thought it was important to illustrate that I had done so. I made the statement that I had attempted to pair any and all Bluetooth devices that I had to the B channel. I mentioned that I had paired Airpods. . . .
Guess what their reply was? "All of our transmitters support dual-link. However, we recommend that you pair it with 2 "over-the-year" headphones, instead of earbuds. Pairing over-the-ear headphones and earbuds does not work 100%. Some work only on the other the ear headphones but not on the earbuds or it quits working, or it will not pair at all."
So, Janice in "Avantree Support" gets an F in reading comprehension. She also gets an F in providing actual customer service because she obviously scanned my email looking for the first thing should could use to blame me for the malfunction and did not address my clearly described issue whatsoever.
Thankfully for me *Janice*, I purchased the extended warranty with my Avantree units and will now make a claim saying that the company is unwilling to work with me despite my active warranty.
Oh, and I wrote this review to convey just how condescendingly deplorable Avantree's customer service truly is.
I know everyone says this, but this is my first salty and sarcastic review.. But *Janice* with her substandard "customer service" was my last straw. I am tired of crappy customer service. I am tired of being talked down to by people who refuse to read for content. If you are in customer service, you have one job. Serve the customer. Help them. Don't take the lazy way out.
