Top critical review
1.0 out of 5 stars4th Replacement Drive
Reviewed in the United States on May 3, 2021
Initially, the drive was connected via Caldigit TS3 dock (which is TB3), and it worked well. I updated to Big Sur, and the disconnects began. I initially thought it was the upgrade that did it, so I had apple do everything and then some (I have apple care+). Apple's engineering team went through my Mac Mini, they reported that there is nothing they could find that would cause this issue.
I've connected the drive to a TB3 dock, daisy chained if from a TB3 drive bay, and connected directly to my 2018 Mac Mini, and behavior persists. This is not a power issue. I'm on replacement drive # 4. The support personnel I've been dealing with never mentioned anything about a manufacturing issue (per another review here). They did however, ask me to connect it to another TB3 computer. What the heck is that, like I'm the only one that has this issue. Let's say, I do connect it to another computer with TB3 (which I don't have) and it works. Where does that leave me... Do they think I would buy a new computer... It was not a useful suggestion, especially since there are many others with the same issue.
For those of you that are not having the issue, consider yourselves lucky. This IS REAL.
I have a TB3 dock (Calidigit TS3) with USB-C and USB A connections, and have never had a problem with any of those drives. I have an OWC Thunderbay 4 TB3, and all 4 drives work perfectly. I've used 3 different TB3 cables (the cable that came with the drive, and Apple TB3 cable, and a Plugable TB3 cable)
This G-Drive Mobile Pro TB3 SSD is the only drive that has this issue.
I've reached back out to support and requested they send me a drive that has been verified it has the latest firmware. We'll see.
