Amazon.com: Customer reviews: Alienware Gaming AW17R5-7405SLV-PUS 8th Gen Intel Core i7 Processor Laptop, 8GB RAM, 1TB Hard Drive plus 8GB SSD, NVIDIA GeForce GTX 1060, 17.3" Full HD Display, Epic Silver

Top positive review

Deffinetly worth it. Plan on adding ram if you want to game. 8g isnt enough

Reviewed in the United States on March 16, 2019

The first one i got was super slow and not working right. So i did a system reset. It locked up i sent it back and got a new one. The same thing happened......... Then i thought well maybe its not auto updating. So i did a driver update and it began working great. I added 8g ram to the 8g that was there and now it is flawless. Going to order x2 16g ram soon!! Been killing the Anthem game! Thanksalienware you make great products.

3 people found this helpful

Top critical review

Critical reviews›

Corey A Cox

Waste of time and money

Reviewed in the United States on July 16, 2019

I JUST WANT TO SEND THIS BACK AND GET MY MONEY BACK. WORST PC OWNING EXPERIENCE.

I’ve barely used this since I got it and just started really messing around with it.
It is almost unusable. After letting it sit for 15 minutes after startup, things will work a bit. It randomly deletes the WiFi adapter and functions worse than the potato it was supposed to replace.

Do not buy this product

Edit: worked with tech support over the phone and I ended up reloading windows. This thing is still slower than a 6 year old netbook. I will try with tech support again but I don’t have hours to set aside for this right now. Time is money and this product has been a waste of both.

Second edit: I sent it back in to Dell for repair. They looked at it and found nothing wrong. I got it back 12 days later and ran it up. At first everything went ok. Within minutes I heard the fans running up and the Hard drive was back at 100% and nothing worked properly. I am not one to give one star reviews but this one gives me no pause. If I could give less stars I would. Dell, never again. I am getting it fixed myself. It is not worth my time to mess with it anymore.

DO NOT BUY THIS PRODUCT

One person found this helpful

50 total ratings, 34 with reviews

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From the United States

Chris M

Deffinetly worth it. Plan on adding ram if you want to game. 8g isnt enough

Reviewed in the United States on March 16, 2019

Verified Purchase

3 people found this helpful

Helpful

Corey A Cox

Waste of time and money

Reviewed in the United States on July 16, 2019

Verified Purchase

One person found this helpful

Helpful

Bishop

I love it

Reviewed in the United States on May 19, 2020

Verified Purchase

I'm using it to write this. I use it with the Oculus rift s. Nothing I can really say. I upgraded the hard drives to M.2s and a Samsung SSD and wow. I upgraded the ram to 32 from 8. I love it.

Helpful

Ibrahim Sanou

Defective Keyboard.

Reviewed in the United States on January 28, 2019

Verified Purchase

Just got this laptop, turned it on and started the Windows Setup. When it came to creating my username/account, the letter o and the backspace key do not work as well as -,+"=
Yes, I know there are specific characters that are disallowed in the name username field but o is not a special character as far as I know either they backspace is. And yes, I can use the on-screen keyboard but I am not going to use it. -This is a laptop not a tablet.
Contacted Amazon and they are sending me a replacement. I will wait and see update this review.

Update 2- I received the replacement laptop about a week later luckily the keyboard on this is working and I haven't have have issue with it over a year. This has been great gaming and a workhorse for my IT stuff. I upgraded the RAM and installed an SSD (nothing wrong the original)
Giving it a 4-Star because of its weight. This laptop is heavy compared to similar screen size laptops.

One person found this helpful

Helpful

Joseph Gardner

Great computer

Reviewed in the United States on May 9, 2019

Verified Purchase

I bought this for my son to replace the one I broke. He loves it

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Maxsuel Melo

does not have an SSD

Reviewed in the United States on May 28, 2019

Verified Purchase

the computer is really good but it does not have SSD as advertised the speed so HD is very low but it suits for storage. I needed to format and it does not come with the windos serial so I had to buy it. I added another 8GB of ram and a 240 SSD. It looked great but repeating ... DOES NOT COME WITH SSD

Helpful

Mark E McGlothlin

Great laptop!

Reviewed in the United States on November 8, 2018

Verified Purchase

Fastest laptop every! Product and shipping thing went great and exceeded my expectations!

3 people found this helpful

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Ron Pro

Cost versus trouble - avoid this one.

Reviewed in the United States on October 6, 2019

Verified Purchase

Not a person for writing reviews but for this I'll make an exception. This is by far the worst laptop I have ever had. The bells and whistles are great like backlight keyboard and screen quality. The problem is approximately every 3rd time to start the laptop it kicks in repair mode then diagnose mode then unable to repair. Sometimes it boots fine no issues at all other times it can take 30-45 min to get up and running. No issues in software or hardware are ever found. This laptop was purchased only to play WoW. It is not used for anything else not even web browsing. Alienware does not mean what it used too and there are far better laptops with comparable prices. I will not buy or recommend to anyone purchasing this laptop maybe not even Alienware or Dell again.

One person found this helpful

Helpful

Rafael Lopez Molina Beauchamp

Comprado por medio del programa de 5 pagos a plazos

Reviewed in the United States on February 12, 2019

Verified Purchase

Es una fantástica computadora. El producto llegó bien protegido y intacto. La construcción de la laptop es excelente y con el cuidado que se le dé puede llegar fácilmente a los 8 o 9 años, ya que además de su construcción de alta calidad, está ofrece capacidad de ampliación gráfica por medio del puerto propietario de Alienware. La refrigeración en juegos exigentes como frostpunk o civilización 6 es de 75 a 80 grados C. El único defecto que le veo es que tiene un disco duro de 5000 revoluciones y es súper lento, creando un cuello de botella con los demás componentes, ya que el sistema operativo está en tal disco. Recomiendo encarecidamente instalarle un disco ssd para que el sistema operativo boot desde el. Hay no habrá más problema de lentitud.

3 people found this helpful

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Mauricio

Go big or go home.

Reviewed in the United States on May 10, 2019

Verified Purchase

I'm sure you can find a lot of reviews for this pc but if you consider getting an Alienware, consider buying the most decked out pc. I can't help but feel I have half a beast. I'd still recommend it though.

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Alienware Gaming AW17R5-7405SLV-PUS 8th Gen Intel Core i7 Processor Laptop, 8GB RAM, 1TB Hard Drive plus 8GB SSD, NVIDIA GeForce GTX 1060, 17.3" Full HD Display, Epic Silver

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Alienware Gaming AW17R5-7405SLV-PUS 8th Gen Intel Core i7 Processor Laptop, 8GB RAM, 1TB Hard Drive plus 8GB SSD, NVIDIA GeForce GTX 1060, 17.3" Full HD Display, Epic Silver

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